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Underground Cellphone

4.0 (1 review)

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15 years ago

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Epsilon Computers

Epsilon Computers

(4 reviews)

££

Fitzrovia

This is the most unprofessional service in London! I strongly advise not to go here for any…read moreassistance. I was visiting London when my laptop stopped working because of an error which according to multiple online computer forums was a minor issue. I took my laptop and left it with a computer engineer at Epsilon, who said (after diagnosis) that they would charge £80 for fixing the problem. (1) The problem was not fixed, because they could not get the operating system installed because apparently ALL the USB ports were not working (even though they were a few weeks back). (2) The data had to be transferred from my laptop's hard drive to a USB drive to be given back to me and the computer engineer disappeared from the store while the data was transferring, without a word (unacceptable). (3) When I asked his colleagues where the engineer working on my laptop had gone, they were utterly rude, unhelpful, and kept saying he will be back in a few minutes (he did not). When the engineer called me later he misbehaved and had no sense of customer service whatsoever. When I told him that this sort of behavior was unacceptable and that I was under immense stress, he hung up the phone on me! When I finally went to collect my laptop, the engineer and his colleagues were utterly obnoxious and started blaming me. On top of that, they said they would charge me the £80 (even though the laptop was not fixed) plus £30 for the transferring of data. I lost precious time and £110 over nothing (with no student discount). But more than the fee I was charged, I was surprised by the sheer demeanor and attitude of the staff and engineers at Epsilon. The men working here are cold, rude, and lack any sense of responsibility. This is the WORST experience I have had with any computer shop in London and I strongly recommend that this business be avoided by everyone.

My frd took a working laptop to them to check if there was any liquid damage.They said it would be…read more60 pounds to check and clean it. They told my frd later in the week that the motherboard crashed and that there was rust on the motherboard, they said it would cost 150 pounds more to fix it. (really that sounds like someone wants to milk the cow; cause the mother board isn't available in the market and how were they going to fix an issue that I think wasn't really the truth) Worried my frd told me about it. I offered to go and check it out. {to me this was really absurd as a working laptop motherboard wouldn't crash after it reaches the store(Dr)}. We went to the store, they told us that no the laptop is working we fixed the IC for power supply on the motherboard. (really that seems really strange from crash to working without asking whether I wanted it fixed) My frd was very happy that it was working, but i smelt something fishy so i asked the person what the IC was and what he fixed. (he gave me series of various vague answers, to which i further probed to find out) He told me 35 pound to tell me what he did [that is out right a sign of something shady] He tried to quickly change the topic by saying i was young and didnt know about PC. He added by saying that he had a Phd in Electronics (O i was so sure that was a whole load of crap, if he was it would be like a second for him to tell me the IC number) I played along and asked him his Phd topic and were he did it from. But he tried to dodge the question by asking me my age and that he has ran the store for the number of years I was. He never could get around to telling me what his topic was (do people forget things as imp as that). Conclusion: He just managed to charge my frd 90 pounds for just doing nothing to the computer in fact he destroyed the mouse pad and the right click. My advice : If you have an issue dont go to them if you dont know anything about technology cause they are waiting to help you donate to the "Epsilon PC fund".

Underground Cellphone - electronicsrepair - Updated June 2026

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