DO NOT GO TO GADGET SOLUTION IN BRENTWOOD, ESSEX…read more
I took my Apple iPhone 12 Pro Max to Gadget Solution because it suddenly wouldn't turn on and only showed the charging cable symbol with a low battery warning. I've had this phone for nearly four years with no issues before this happened.
They told me my charging port was damaged and needed fixing. I left my phone with them for five hours, trusting they'd fix it properly. Later, they said they needed to replace the screen too something I never agreed to. They changed the screen without my permission and charged me £60, claiming the phone was fixed.
Two weeks later, my phone started feeling heavier, and I noticed the battery was loose inside. My iPhone showed a warning that a non-genuine battery was installed. That's when I realised they had removed my original Apple battery and replaced it with a fake one again, without my permission. When I asked for my original battery back, they said they threw it away. That's not only dishonest, it's theft.
A staff member named Jay was rude and tried to blame me and my phone for the problems. I had the phone for four years with no issues until it wouldn't turn on. They were supposed to fix it, but they replaced parts unnecessarily, damaged my phone further, and left me with a worse device.
I made three visits in total. On the last visit, I arrived at 1pm and was told to come back at 6pm. I called at 5:30pm and they promised to call me back but never did. When I called again, they admitted they couldn't fix the phone. This was a complete waste of my time. I missed multiple buses because I trusted them. Buses in my area come only every two hours. I had to walk home twice a one-hour walk each way because of their incompetence and dishonesty.
To make matters worse, their solution for damaging my phone was to offer me a discount if I bought a new iPhone from their store. How ridiculous is that I paid them to fix my phone, and because they messed it up, they think the answer is to try to sell me a new phone. That's not fixing the problem that's taking advantage of a customer.
I wasted money on a temporary phone just to get by because they failed me so badly. I trusted them, and they lied, replaced genuine Apple parts with fake ones, and left me with a broken phone that still doesn't work.
If you want a proper repair, go to an official Apple Store or authorised service provider. They will diagnose your phone properly, ask your permission before making changes, and treat your device with care.
Do not trust Gadget Solution. Bad service, rude staff, dishonest practices, fake parts, and zero accountability.
