COMPLETELY UNRELIABLE AND ADMID TO MISLEADING ADVERTISING
I booked my phone in for same day screen fix, courier came to pick it up and I asked him when it would be back and he confirmed 'in a few hours'.
I then receive an email saying that instead of delivering it back half fixed it will be tomorrow, this was completely out of the blue and I guess a (failed) attempt to be funny.
I tried to call them a number of times but no one answered. I left a couple of messages asking for a call back but no one called back. No one responded to the online chat either.
When someone replied to my reply to the childish email regarding it having to stay with them over night, I explained I was travelling tomorrow and asked if they could guarantee when it would be back in the morning, which they couldn't so said they would return the phone unfixed.
In reply to my concerns at being mislead by the advertising and their driver I received the following;
"I can only apologise that our advertising is not clear enough, it is something we are in the process of rectifying, but obviously that does not help you in this instance...."
"...We have cancelled your order and you will not be charged at all for this transaction, as it is clearly a failure in the advertising on our part."
SO BEWARE, THEIR ADVERTISING IS MISLEADING AND THEY KNOW IT.. read more