They sold me a broken bag, so next day I decided to exchange the bag with a digital receipt which they denied and they didn't accept my request for an exchange. The manager was so rude. I won't come back anymore. Don't recommend this place. read more

Under the Willow - Women's Clothing Near Me - Temecula, California

This is a fabulous store due to a great selection of wearable not stupidly overpriced clothes. The customer service was a welcome surprise after training myself to not expect much anymore. There is a good choice of not only XS and SM clothes that are colorful and fashionable. I can't wait to return! read more

AMAZING CUSTOMER SERVICE The kindest ladies helped me pick styles and encouraged me to try a new style that I ended up loving, and it always feels nice when they remember your name and check on you. I didn't feel pressured into a sale at all and enjoyed my shopping experience! The prices are just above a little pricey but worth it with the quality feeling materials. I will be coming back to check out new jeans styles and more. Definitely recommend!! read more

Very cute shop, great location, and great variety of merchandise. However, my friend and I kept getting asked if we were okay and had employees hovering over us every few steps. The girls at the checkout were nice but I'm assuming they have theft issues from how they approach you. read more

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What a cute and affordable shop! Something for everyone. And the staff!!! Sweet and helpful. Check it out.

Thank you BRENDA for your great help today!! You picked beautiful things that I wouldn't have tried on that were perfect. So many choices for so many ages and sizes. This will become my go-to shop! Great prices too. YOU ARE AWESOME BRENDA!!! read more

I have spent quite a lot of money in this store. I have never had to return anything. I was under the impression that it was a 14 day return policy with the tags on the garment and the receipt in hand. I purchased an item on October 1 and came in just now on October 14 to return it and I was told that they can do nothing. It would be one thing if the tags were off of the garment and if I did not have my receipt in hand; however garnet I purchased had all tags attached and was in the same bag with the receipt. I was just off by seven days I will not shop here again normal I refer other friends to shop here. read more

This is a girls trip must stop place. Staff is so friendly and they have such a cute variety of casual outfits, hats, accessories. We changed our outfits on the spot. We went in just to browse and walked away with jeans, hats, maxi dresses, earrings, bralets in all colors. read more

Under the Willow - Maxi dresses - Women's Clothing Near Me - Temecula, California

Don't shop at this store they only nice to you when they want to make a sell. But good luck when you want to exchange or return your purchases, they are very rude and will not take their goods back. They acted like they don't need you as a customer once you try to return or exchange the goods. Not the smartest management practices for the store future!! read more

Beautiful, warm colors and subtle, yet upto date styles. Perfect gift items including scents, hats, sweaters...and much more...

This boutique has some really cute clothes, shoes and jewelry. You can find anything from casual wear to going out outfits. Their shoes are high quality material however some of the clothing is 100% rayon, which is great for hot weather but will shrink when washed warm. Fitting rooms are towards the back and they thankfully also have a larger fitting room and was able to fit with a stroller. Prices are fair for the quality of clothes. I will definitely be returning to buy some more cute clothes! SIDE NOTE: This was my second time here and have to say that the customer service has really improved. During my first visit, which was over a year ago, I felt I was being watched so I immediately left. I'm not sure if it had anything to do with being Latina, but it sure felt like it. I always try to give places a second shot and I'm glad I did with this one. read more

This place has the cutest clothes! And lots of it! They were about to close but we weren't rushed. I'd like to have spent longer in there but didn't want the employees to be there longer than they had to. The girl at the door wasn't too friendly but the products they carry made up for that. read more

Stopped in while in the area, not one of the five employees so much as acknowledged us in the empty store.

Cute store wish they had more stores like this in Temecula! I bought a dress, but did notice some damage to it when I got home. I went back two days later and they accepted my return, because I had the receipt and tags still on merchandise! I did get a new dress! If you return how the receipt says then you will have no problems! Also, fitting rooms were open! They were polite and helpful! Love this store and will be back for sure! read more

BUYER BEWARE OF THIS STORE! I am a visitor from Alaska staying in Lake Elsinore. Saturday, June 6th, I went shopping in old town Temecula. In this shop I found (2) cute jeans on sale. However, I couldn't try them on due to COVID-19 restrictions. The cashier told me I had to buy them and try them on at home and I could return them if I didn't want them. I tried them on later and decided to keep one pair of jeans. I returned to the shop on Tuesday, June 16th, to return the other pair. I was informed that I only had seven (7) days to return them. (This was 10 days after purchase) she said I could find something in the store for that value but would not get a refund! I asked why I wasn't informed of the return policy, and the same cashier I had bought them from, pointed to a small piece of ratty paper taped to the checkout desk stating the return policy. The print was so small I had to put my glasses on to read it. You can imagine how upset I was. The jeans were about $70 and now I couldn't get my money back! I told the cashier that under the circumstances she needed to make an exception since I was FORCED to buy the clothes just to try them on! She said she'd give me a gift card instead, but that was all she could do. I showed her my Alaska driver's license and said I was a visitor and not able to use the gift card. She said well you can find something now in the store or take the gift card. I know this is not the way a good shop should do business. read more

I purchased a really cute sweater. Liked it so much I returned 2 days later and bought it in 2 additional colors. I was aware they have a 7 day return policy. I was not aware that this applied to damaged goods! On day 10 after one washing, on delicate, in cold water, dried on a towel, not put in the dryer one of the sweaters was coming apart at the neckline. I brought it back on day 10. With my receipt. They offered to do nothing. The sales girl said it must have been the way it was laundered and that she would notify the manufacturer. She did not write anything down regarding the manufacturer, not sure how she was going to let them know. I washed all 3 sweaters the exact same way and the other 2 did not come apart at the seam. There return policy is BS when it comes to damaged clothes. I said "so I have a new sweater that I can not wear" she said "yes, that's right". I have loved the store. I brought many friends into the store who love it too. WON'T BE SHOPPING HERE AGAIN. THE SWEATER COULD HAVE JUST BEEN EXCHANGED FOR A SWEATER THAT WAS NOT DAMANGED. NO WAY TO TREAT A LOYAL CUSTOMER. Carole, NO LONGER A LOYAL CUSTOMER read more

Extremely disappointed in Under the Willow!! They are like a book with an interesting book cover yet the actual story ends up being awful. I went in to purchase some things last week and walked around for 25mins with an armful of items, as yes, they have cute things. With 7 salespeople working the store NOT ONE could greet, acknowledge or look at me. They were all waaaaay too busy chatting with each other all over the sales floor or looking at themselves in the mirrors. So I stuck to my motto of, "if no one can greet or acknowledge me in a store they don't deserve my money", and put everything back & walked out. Went and spent my money in MUCH friendly shops on the street. Trust me, like Carole S, they too lost a loyal customer and sadly they could care less is losing loyal customers.!! Do yourself a favor and READ the "bad reviews" so you know what you're up against. There are MANY other very cute stores on the street that are super friendly and understand what customer service is all about ! read more

Cute store, but unfortunately not a decent policy. I won a raffle basket that was donated with products from them; a cute sweater with sunglasses and a gift card. Both products are too big for me and they couldn't do anything for me because it was past 7 days of purchase. When I then explained that it was a raffle basket that was raffled later than purchased she didn't seem to care. Not even an exchange for something that could actually fit me. read more

Cheap junkie clothing high prices and God forbid you need to return anything this company does not stand behind their merchandise $42 for a sundress and it fell apart in one hour I highly recommend you shop somewhere else customer service on returns is 100% ridiculous I don't recommend this place at all read more

This boutique was really cute and spacious! Lots of outfits to choose from. Prices vary throughout the store. They had a Valentine's deal, 30% of kimonos and their clearance rack. They had a ton of cute jewelry as well! Loved their candles too! read more

ABSOLUTELY HORRIBLE. They are mean and will treat you like trash if you ever have an issue with your purchase. The store manager at this location who gave her name as "Brenda" was very rude and condescending. This store made a mistake with our purchase and the store manager basically said they wouldn't do anything to fix it. We are locals and we will definitely not be shopping here ever again. We don't want to see Brenda, the store manager, ever again. read more

This is just a heads up on their return policy. First let me say that they do have a note on the counter, which if you put your items on the counter, you cannot see. It is not posted where you can see it, nor was I told about their policy at the time of purchase. The store is in Old Town which for me is a destination trip. I don't go very often. I made a special trip to return the pants 9 days after I bought them. I was informed that their policy is no returns or exchanges after 7 days. Ridiculous in my opinion. 10 days maybe, but 7 days is crazy. read more

CUTEST clothing selection and updated frequently. I was surprised to see all the negative reviews but after reading them they are disgruntled over the return policy. Not all businesses are like Costco and able to return without question. This is a small locally owned boutique so shop accordingly. Not to mention they have their return policy posted all over the store ‍ Anyway, super cute clothes at very affordable prices. The staff is always so energetic and friendly as well read more

Great women's clothing for all ages! Friendly & helpful staff too! The prices are also very reasonable. My daughters and I love this store!

I have shopped at Under the Willow many times and their Return Policy has always been at the regist. It Very Clearly states the Return Policy and policy when using cash for a Purchase. It is also stated on their receipts. I have always enjoyed shopping at Under the Willow and once I read & understood the the Return Policy, I have not had any issues with any returns I have made. read more

Under The Willow is my go-to boutique for my daughter and I. They have a little bit of everything, from jeans to candles to shoes to baby gifts. UTW is a great place to go for dresses and blouses specifically. It's adorable inside, has a great vibe, and friendly staff. read more

Under the Willow - Women's Clothing Near Me - Temecula, California

Love this boutique. It's so cute and find they have so many style options. I always find myself trying to control myself and not overspend because I can easily do that given so many choices. The employees are welcoming and the way they have the dressing room controlled is a sight to see, such pros, especially when they are busy. Some of the negative reviews I see concern returning items. As a consumer I was always check the receipt for their return policy, if they don't mention it at check out, and make a mental note to myself of how long they allow to make a return, if I needed to, which I have done once because the recipient couldn't fit the item. I had no problems at all. I'm glad I bumped into this gem. It's a must stop whenever I'm Old Town read more

Great place. My daughter and I loved going in today - service impeccable- love the colors and variety. We will definitely be back. Thank you ladies!! read more

Great,beautiful large selection,Amazing staff, super helpful. Lost my 1000$ Prada glasses. Owner super helpful in searching for them. Purchased 4 beautiful unique outfits. Reasonable. read more

I walked in with a group of ladies after our lunch which was just next door. We we're pleasantly surprised to find such a cute spot to shop. All 5 of us have varying styles but each one left with something!;) Staff was very friendly and helpful. They have a great selection of clothing and accessories. They are military friendly which I definitely appreciate. read more

Absolutely loved this store when we were there. Everyone who works there is was so nice! Could not believe the prices were so reasonable! I was in a hurry, so couldn't shop as much aas I would have liked. I wish they had a website so I could shop from home! Will definitely go back the next time we're there. read more

This store is so cute with tons of adorable items!!! Clothes, candles, jewelry, shoes, baby items, etc. My friend and I were waiting for a table at a nearby restaurant and so we decided to take a look at this cute new shop. I couldn't walk out without picking up some cute necklaces. Will be back soon for some cute clothing and shoes. read more

I'm so unhappy with this stores practices. First of all you can't try anything on, and if it doesn't fit you have only 7 days to return. I was in an accident and got a bad concussion and was in no shape to return anything. So because it was over 7 days, they would not even do an exchange! Now I'm stuck with a $48 dress I can't even wear. Alot of businesses go out of there way to help out especially it being a global pandemic, NOT THIS STORE, VERY GREEDY AND UNREASONABLE. I wish everyone would boycott this store until they have better customer service practices. I've spent alot at this store, but I will never shop here again. Shame on you, whoever is responsible for this immoral behavior. Your not a person to them, just a $. I didn't even want to give it 1 star but I had to to post read more

Employee or owner rushing to the door when my friend and I left to see if we stole something. We are woman of color. Did not smile and say hi...just rushed to see what we had in our hand...Our purses...WoW! She looked nervous when I looked up and made eye contact with her. 2020 and still this nonsense. I will tell everyone I know not to shop there. I'm tired of this racism crap. America is diverse! Don't open a business if you don't want diverse customers. Racism is a sickness of the brain. An acute social and mental disorder! Go see a doctor! read more

This store is amazing! The clothes are curated beautifully. They are so freaking cute and high quality material. Also the staff here are SO warm, friendly and helpful. If I was a local then I would be here every week. read more

This place has become one of my favorite clothing stores lately. I always enjoy going in there. The ladies are always super sweet and helpful. The last time i went was on Monday (March 29) and the fitting rooms were open which was nice! read more

Very rarely do my two sisters and I find a clothing shop that we all are able to shop at. Being a plus size woman it's not easy finding clothes that fit in the trendy little shops my sisters like to shop in. However it was not the case here. I found not one but three dresses that I feel absolutely beautiful in. Thank you so much under the willow for catering to all sizes. You made three women very happy today. read more

This store is has some very cute items, it's located in a great spot... but as many others have stated, the 7 day return policy is a joke! People are busy and it's hard to get back the store in 7 days. I bought a blouse that I wanted to return outside of the 7 days, I told them I was unaware of the policy, the salesperson said, it's on your receipt.... guess I should have read the fine print. read more

Very cute clothes , love all the cute comfy sundresses . Employees very nice & extremely helpful . One of my favorite stores now . Have to go check it out when I come from Torrance . read more

If I could give this store a negative -1, I would ! DO NOT SHOP HERE ! I bought jewelry here and it broke the next day , I called the manager and she said I could bring it back for an exchange of something else . I told her I wasn't quite sure when I could make it it but she assured me it would be okay . I finally made it into the store and they were so rude & would not let me exchange it. I have spent SOOOO much money on clothes in this place and sent a ton of my friends BUT will never go back again ! And will inform my friends of their lack of customer service /quality . I've worked in retail & owned a clothing boutique ... I have always gone by the rule ....the customer is always right & there is always room for an exchange of some sort with damaged/cheap merchandise ! Don't even bother going into this place if you want quality & kindness ! I rarely post on yelp but this place was over the top ridiculously rude ! read more