This hotel is exceptional. Great location and great amenities. I would stay here again, for sure. The doorman and staff are very friendly and attentive. The hotel is very close to Roma Termini so very accessible if you're traveling by train. Everything seems newly refurbished. read more

UNA - Front door of hotel - Hotels Near Me - Rome, RM

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Where do I begin? Smelly, hot room. Torn blinds and noisy with a toilet that would not flush. I wish I could give this place a zero. Facilities told me to plunge "their" freakin' toilet. It is actually a zero. My clothes r missing from the cleaners..Currently it's 36 Celsius. 78 degrees in this room. read more

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We had lunch in the restaurant one hot day. It was refreshing and excellent. The manager helped us with our selections. She was delightful - humorous and personable. There were six of us and we had a wide variety of foods and all were very nice and well presented. If we return to Rome, I will check out the hotel and we will eat here again. read more

The hotel is located across from the Roma Termini station. Be very careful of your belongings and surroundings especially at night while walking from the train station to the hotel. There are many thieves around there looking for tourists, and they stared at us while we tried to get to the hotel. I even saw one with a small knife for cutting purses. Once you make it safely to the hotel, you will find a modern accommodation. You have to pay for wifi, and you can only do so at the lobby so you need to come down from your room if you didn't pay for it yet. You can't charge it to your room which was a hassle. At checkin you can do your best to get a room not facing the tram lines which start around 5am. Unfortunately, we didn't know, and they put us on the 2nd floor overlooking the trams. They start around 5am and comes every 10-15 min. It was annoyingly loud, and we could even feel the vibration at the window. It was impossible to sleep through the constant noise. Good thing we only stayed one night. Come here for the modern rooms and convenient location by Termini. If you are put in a room by the tram then you will have a very early unwelcomed morning call courtesy of the trams. Oh, and the customer service won't care. read more

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I stayed here twice during my two week excursion in Europe. The service here is top-notch! And the place is ridiculously new, clean and beautiful! The upgrade is pretty worth it for a bigger place PLUS all the drinks inside the minibar is included. We didn't know this the first time we stayed here, but wow, so cool! The AYCE breakfast is included and it's fantastic too (get the cappuccinos, free YAY!). It's less than a 5 minute walk from the popular Termini metro station that can take you to the most popular places in Rome (it's also the most notorious for pickpockets). UNA is great, because it's also walking distance from good Yelp-rated restaurants! Don't fall for the ones nearby unless super hungry late at night (I recommend Imperium for pizza). read more

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After a long flight from the states to Rome, we arrive only to find out 'luggage lost.' We then call the Una hotel for the shuttle service it stated on their site when booked and we get 'too late, get a taxi it's $48 Euro.' It's only 7pm!!! Wow, okay, so far so not impressed. We get to the hotel, check in, go to bed. The next day, still no word about our luggage so after a day exploring we decide to extend our room one more night in hopes the luggage has time to find us. So we ask to extend a night 'yes, but it will cost you $190' vs the Trivago $154, even though we show them what we can get it for online. The receptionist tells us to book it online. So I do, but ask for the manager when I'm done and explain to her 'lost luggage, we had planned to check out tomorrow and rent a car to tour the country and just stay wherever we ended up, but due to the lost luggage we wanted to stay here in hopes more time will help/less confusing for airline if we aren't giving them new hotel info. Would you be able to keep us in the same room vs us checking out, leaving our luggage in lobby and then checking back in later and dirtying another room you'll have to clean.' To which we get 'yes, for another $40 euro', (or $20 euro, but no free breakfast.' REALLY?!?!? 'Thanks anyway'. And she follows with 'you cannot afford?' At this point I want to say 'You compassionless, money sucking @$$, YES I CAN AFFORD IT, but as I said earlier we are now having to buy all the necessities we no longer have so I was hoping we could make this a win:win for both parties (no extra room to clean), but I can see that customer service is not part of your hotel services!' All I can say is this is the place for you if heartless, arrogant and money mongers are your cup of tea.' read more

This hotel is excellent and so is the restaurant. Great value. Helpful and polite staff. Would come back in a heartbeat. Rooms are clean and comfortable and the location is perfect if you want to be a tourist. read more

Stepping out from the stazione (Roma Terminal) and falling into your bed after a very long day of travel from America makes this hotel perfect on location. No worry about asking an Italian-speaking cabbie to take you. Staff speak English very well. Now, if you have never traveled outside of the US, let it be known that not all hotels are spacious, especially the lavatories. UNLESS, you ask or get an upgrade. In our case, we did check in the middle of the week, when room availabilites were quite abundant. Our Hospitality desk attendant graciously gave us an upgrade...king sized bed, robes, slippers, italian candies on your pillow every morning, extra spacious room, bathroom, and shower, mini-fridge and snacks. If you are in desparate need of rest and sleep, you may choose another location than Una. Unfortunately, because the hotel is in the Termini neighborhood, you must realize that the Termini services the long-distance express trains as well as the local Metro train. The Metro train passes by the hotel- the tracks run alongside the hotel and it passes every 2-3 hours. Not only the trains but constant pedestrians, sometimes loud ones, strolling through the night. We stayed on the 5th floor of this 7 floor building and the sound was still quite loud. So if you are a light sleeper, probably not a good spot for you. After sight-seeing all day, getting and staying asleep was not hard for us. Complimentary breakfast was delicious with an array of offerings from cereal to deli meats and pastries. Waiststaff are friendly and helpful. No free internet however. Must purchase daily or as a package deal. Location to all the popular sights, such as Pantheon and Trevi Fountain, are all at least a 10-20 mins brisk walk. Vatican City and The Villa Borghese are reachable by taxi or if you feel adventerous, take the Metro. Only 2 lines, the blue line and the red line. An overall pleasant and very comfortable hotel! read more

The hotel is just one block from Roma Termini. Very simple, flat pillows and unforgiving mattress. What made me decide to write this review was how we were treated by the staff when one night we asked for a plate, knife and fork to bring up to our room for some pastries we'd bought and they wanted to charge us 5 euro to "rent" them! Seriously?? It was insulting to say the least. You are also unable to control the temperature of the room which resulted in us waking up in a hot sweat most nights. The windows open slightly and the streets below are very noisy so we kept them closed. read more

Location is close to Roma Termini which is the most important for the tourist like us! Plus factor is they even prepared us packed breakfast when we had to leave early for our scheduled tour! read more

Great hotel!! The service is amazing from the second you walk in, to the minute you leave. They are always smiling and willing to help. Every time we called to ask for something, it's was there within minutes. I would highly recommend this hotel! The breakfast in the morning is great too, you just need to get up a bit early, it goes from 7:30-10:30 if I am not mistaken... Overall, great hotel! read more

This review is about VERY RUDE HOTEL STAFF, more than any other aspect. Read the management response. They totally miss the point. It's OK to be a rude to guests at Una Hotel Roma. They just don't get the point. I'm not angry about the breakfast. I'm angry about the insulting, rude, out-of-contol staff. Una intends to be a modern luxury hotel, but the experience is ruined by certain details and staff members. One example, the free breakfast, which was not quite up to standard Rome fare is placed in a crowded backroom. It comes off as an afterthought and not an amenity. Suggestion: Stop offering the free breakfast until it is improved. Here's the deal-breaker: I decided to make a plate for two since there was no place for my wife and I to sit. When I reached the elevator, a severely disturbed employee from the nearby restaurant seized my plate and ordered me back to the breakfast room on the other end of the hotel. While we were walking, she ranted in Italian, cursing me and attempting to humiliate me. There was no one else in the hallway but for her and I, so I know who that rant was direct toward. Unfortunately, I understood most of what she was saying. When we reached the room, she slammed my plate on the one available place and stomped off, berating me in Italian again. Suggestion: Lose this staff member immediately. (This one was a slightly cubby woman from the restaurant with long brown hair and carried herself with wretched condescension and demeanor. You likely already know who this is.) The people of Rome are warm and polite, and there are many hotels in Rome. You don't need to patronage one that goes out of its way to make you feel awful. Avoid at all costs. read more

I liked UNA and would recommended. It's a chain and has a chain feel to it, but it's very decently priced and is very updated. The concierge staff was not overly friendly and we didn't really care. Our room was on the 5th floor and faced the courtyard. It was very quiet. The room was small, but it's Europe and a big city so to be expected. The bed was large, probably between a queen and a king size. Pretty hard as well as the pillows. But again, we learned that this was pretty norm in Europe. Everything in the room was very modern, updated and clean. The bathroom was excellent. Rain shower was amazing and had really good pressure. My only complaint really is the blow dryer. Very outdated. The WiFi connection in the room was excellent. The breakfast had decent selection but nothing amazing. You can ask waiter for cappuccinos or espressos no problem. The hotel is very conveniently located right by Roma Termini station. Great if you are travelling by train. We bought Roma Pass (highly recommended) and took the Metro everywhere. It is also possible to walk to major sightseeing sites from the hotel, maybe 15 - 20 minutes. Overall it was a pleasant stay. read more

This hotel is very convenient to the train station. Located just a few blocks away on the south side of the train station. I do not like the area. However I really liked the hotel so I would consider staying here again because of convenience to the train station and the quality of the hotel at the price offered. The area has some shady characters here and there and when I was there seemed like every half block there was a foreigner trying to sell me an umbrella. Very annoying. But I quickly arrived to the hotel and from the exterior notice it was very modern. On entering I noticed two security guards guarding the entreaty to get into the hotel which is a good thing. The two ladies at the reception desk spoke very good English and the check in went smoothly with no wait. They allowed for an early check-in. They were helpful with providing a map and directions. The hotel room itself was very modern although small. It had a king size bed and a flat screen TV with limited channels. The room was in the interior of the hotel with a window looking in the inner court area which made it relatively quiet although you could hear the trains Passby from the train station slightly. In the middle of the night one night some drunk guests returned and you can hear them in the hallway- one dropped a glass that I found in the morning in the hallway. Do you Bathon was very nice and clean with a shower no bathtub. The shower had a very nice with shower head with great waterflow. I really liked the Italian made toiletries they had. The breakfast buffet was served in a nice dining area and had a good selection of pastries, cold cuts, cheeses, salad etc. The one thing they didn't do very well for the breakfast was make a good cup of coffee. The espresso drinks tasted like they were made with a powder they were not very good either. But the food quality was relatively high. read more

Really a 3.5 if I'm being technical. The beds were comfy which is probably one of the more important aspects so that was a plus after days of walking everywhere. The breakfast was subpar. We almost always went without or with the bare minimum. It's a buffet styled breakfast opened between 7-10:30. The eggs are an almost neon yellow and some were green in the middle which means they were over cooked or cooked at too high of a temperature. They're still good but it just wasn't very appealing. They have some cakes as well as default items like toast and cereal. The bathroom was spacious but also came with its own set of problems.They don't provide conditioner in the room so make sure to request some BEFORE taking a shower.... Additionally, the bathroom had some mold growing on the ceiling which again- not that appealing. However, they do have a large list of things you can request for free such as bath salts, robes, slippers, even a shoehorn! Another issue we came across was the air conditioner. Italy, overall, does not believe in air conditioning so we made sure to pick places that had air conditioning. We asked if the air conditioning could be set a few notches lower and the front desk said they would do it from the front desk. It did not lower and we had to call them several more times to see if they could lower it because it hadn't before. We even had someone come in the room to see if there was a problem with the thermostat. After many futile calls, the front finally admitted that the AC could not go lower than what it was so it was just a huge waste of time on everyone's part. There were a few flaws whilst staying here but the staff were VERY kind. There was always at least one man standing either inside of outside and he would greet you every time you came in which felt nice. The reception also helped us with bus routes and dinner recommendations. It honestly wasn't that bad but I do wish there breakfast was a bit better. read more

It's a nice hotel that's close to everything. I could walk around and see everything, come back to a well lit area and sleep soundly. Cool decor too. read more

Good location, close to the train station. Free wifi in room , when its working. Good free breakfast buffet. Bathroom shower needed a good bleaching to get rid of the mold. read more

Third time staying at this hotel. As noted it is an easy walk from the main terminal. And, yes, the nearby surroundings are a bit dodgy. But, we've never had a problem: just be vigilant and don't be out too late. Check-in by Francesca was very easy. In fact, our every contact with her was very pleasant. Room on the fifth floor on the street side. No outside noise problems, but we have a portable 'noise' machine. Bed was large as was the bathroom. The toiletries were very nice, with my wife especially liking the body creme. One caution: the bathtub had very high sides and my wife had to exercise caution when climbing in or out. The actual shower itself was very nice with both sufficient water pressure and plenty of hot water. Free wifi worked very well. The included breakfast was plentiful -- fruits, pastries, cold cuts, eggs, juices, yogurt, etc. -- and varied. There's sometime elemental about starting a day in Rome with a few cups of cappuccino and a substantial breakfast. One nice touch was that on our last day there we had to get a very early flight: the hotel had a bag lunch for us that included bottled water, juice, a sandwich, and several pastries ... I could barely finish it all. Overall, this is an excellent hotel and an equally excellent location that will serve well as a base for touring Rome. We'll be back! read more