I've always had such a good and welcoming experience with OCCU in general. I came to OR with non…read moreexistent credit and poor as a church mouse and they treated me immediately with respect and helped me get all my finances set up so I could have the best possible future credit. Six years later and it's still going great. The new location in Junction City is clean, convenient, has great parking, and it's full of cheery friendly people who do what they do efficiently and with great people skills. You can't ask for much more than that in a credit union experience. I highly recommend.

From the owner: Hi. We're OCCU, a member-owned, not-for-profit financial cooperative located in Oregon and…read moreWashington. That means, as a member, you are OCCU too. And together, we're a force for good. We follow the credit union philosophy of people helping people. Unlike a traditional bank, we're not beholden to shareholders. Our profits are invested right back into our members, our operations and the communities we serve. That results in: * Fewer and reduced fees. * Increased savings rates. * Lower loan rates. * Exceptional member service. * Earmarked community funds. * Charitable giving. Your individual financial successes play a role in all this too. Our goal is to help people thrive -- both our members and everyone in the communities we serve.

I just watched one of the tellers walk out of the bank and help an (elderly) woman up the curb, and…read morethen once done in the bank she walked her out and helped her down the curb and to her car. That's not just giving great customer service, that's showing that you hire people who actually care about others. Kudos to that teller!

I have used this ATM on two different occasions. First time…read morewas midday on a Friday. Parking lot is a pita to get in and out of because of vehicle and pedestrian traffic. I didn't feel uncomfortable per say, while navigating towards the ATM but I did watch my surroundings carefully. The second time, last week, was before the bank lobby opened so traffic was minimal. I still kept a close eye around me, there's something about the area that seems very sketchy. As far as this ATM, it's​ performance was suitable for my needs that day and I would give that machine 5 stars. Kudos technology!

Went to the drive though to get two rolls of penny's . had my dollar ready the guy whom says he was…read morethe manager , ask for my card i took out the one i have from unemployment that clearly says us bank on it he told me that is not a real us bank card. and he couldn't give me the penny's When i asked to talk to the manager he said he was . that guy needs to get a life . 1 how would of hurt to just give me the penny's 2 i have took that same card to river road and hwy 99 in Eugene not once did anyone say that to me, he was so rude!!! later that day i went to the one on 99 drove up asked for two rolls of penny's he didn't ask for no bank card nothing was the sweetest guy and I told him about Jc he said it wasn't that big of deal and its about customer service. I agreed and thank you.

A few months back a business in another state charged us for work never done to our vehicle and…read moreposted further charges manually to our credit card totaling close to $30,000. I would like to thank Angela S. and Dan F. for their help in disputing these charges. They spent a lot of time with myself and my daughters explaining Card Member Services communications to us. They each got on the phone at separate times and talked with Card Member Services trying to help us in every way possible. To date the fraudulent charges have all been reversed with one still pending. Thanks to both of you for your invaluable help. You are superheros in my book.

I love this bank in Monroe. The staff is very friendly and helpful. The only negative is they…read morearen't open on Saturdays, but I'm sure that's because of customer traffic. If I didn't have a mortgage with another bank, I would get my checking account t here

Sterling is now Umpqua and the atmosphere has totally different. Used to be much be more upbeat and…read morenow is rather cold.

I volunteer here and I can honestly say that the people running it love and care about their…read morecommunity very much. I'm proud to work with them to provide every service we are able to the community, especially in these hard times. It is a courteous and supportive environment that works hard to create an atmosphere where people don't feel uncomfortable or ashamed to be asking for help or services. We keep it fun! And since I am also a client I know that matters a lot.

Between this food bank and my food stamps.... I manage to make it every month. They have a lot of…read morehealthy food there.

Both my car financing things went great and I KNOW that they will be able to help me with my…read morepersonal loan !

Ask 6 different employees the same question and get 6 different answers. They constantly are…read morechanging their products and services.

I went to this branch to set up a new account with U.S. Bank and Danique was so incredibly helpful…read moreand easy to talk to! She had a great sense of humor and made me feel really comfortable! I will definitely be going back to see her for all of my banking needs.

I have loved the customer care at the Albertson's branch and transferred FIVE of my accounts to US…read moreBank because QuickBooks was horrible with my old Credit Union. It was a big headache but worth it to move them all. HOWEVER, I just realized that the US Bank online and mobile services DO NOT INCLUDE A MEMO FIELD for checks, deposits, or transfers! OMG I can't believe there is NO MEMO FIELD! I don't want to have to move all my accounts again but this is just not o.k. WHEN CAN YOU IMPLEMENT A MEMO FIELD FOR EACH TYPE OF TRANSACTION?