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Ultra Car Wash

2.4 (9 reviews)
Open • 9:00 am - 9:00 AM (Next day)

Services - Ultra Car Wash

Car wash

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Surf Thru Express Car Wash - Again- soap and dirt

Surf Thru Express Car Wash

(47 reviews)

If I could give no stars I would. On 1/4/2025, 2363 NW 4th St, Redmond, OR 97756 after using your…read morewash, immediately I noticed fresh paint chips on the hood of my 2024 Ford Ranger XL. I reported this to the office, and the site manager made a report, but I was met with misleading statements and observed inconsistent cleaning practices. I refused to provide insurance information, as I believe negligence in cleaning off rocks from other vehicles led to the damage. They only spray the left side of the vehicle which is an utter waste of time, and which means off roaders bring rocks into the wash to destroy someone else's property. My truck is always garaged and barely driven and did not have these chips prior to the wash. This isn't the first time I've experienced damage at your washes and based on repeated denial of responsibility and poor handling of such incidents; I'm canceling my membership effective immediately. Your business model seems to focus on denying claims, avoiding accountability, and shifting blame onto customers. Additionally, asking a customer for their insurance to defraud clients due to inconsistent cleaning practices, is unethical or should I say just plain slimy. You've lost another customer. Businesses such as yours should be run out of town on a rail! From AI Yes -- Surf Thru Express has a history of damage complaints, and their pattern is: * Deny responsibility * Claim "pre‑existing damage" * Delay communication * Push the burden onto the customer * Sometimes ask for insurance info to avoid paying

We've had a membership at this Redmond location since it started. The first year or so they were…read moregreat. For the last year or so, every time we go in there are equipment issues. There are either problems at the gates, or more frequently, there are problems in the wash bay. Also, they don't do the same level of prewash they once did with brushes. Only a light spray, that does next to nothing. There are always multiple areas (especially the back) that are very noticeably not clean! It's a waste of money and today I cancelled my long time membership.

Ultra Car Wash - carwash - Updated May 2026

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