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    Ultimate Towing & Recovery

    3.4 (15 reviews)
    Open Open 24 hours

    Services - Ultimate Towing & Recovery

    Junk vehicle removal

    Vehicle towing

    Winch-out service

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    Review Highlights - Ultimate Towing & Recovery

    I had a flat tire in the middle of nowhere on Pipers Gap Road between Mount Airy , NC and Lambsberg, VA.

    Mentioned in 2 reviews

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    Ultimate Towing & Recovery

    Ultimate Towing & Recovery

    (3 reviews)

    30' RV on !77.. Came out, towed back to fancy gap shop…read more Later replaced transmission. First class operation..Very Very fair pricing when they could have been a lot different. Great communication during time they waited for parts. Cannot say enough about great experience in a tough situation.

    On Monday, June 23, 2026, my partner's 16-foot box truck broke down while en route for a delivery…read more We called Ultimate Towing & Recovery, and the dispatcher estimated the tow back to Concord, NC would be around $500. We agreed, and a driver arrived within about an hour. That's when things went downhill. Tire Damage During Tow. As the driver began transporting our truck, a rear tire on our box truck blew out. All the tires were in good condition with no visible wear or prior issues. We don't know if the damage was due to how the truck was mounted or road conditions, but the timing was suspicious. Unfinished Disassembly. The tow truck driver said he needed to disconnect something underneath our truck to tow it properly. We trusted his judgment--but when we got the truck back, those parts were never reconnected. Now the vehicle won't start, and pieces are left hanging. New Visible Damage. When the truck was finally dropped off--about 7 hours after the initial call--it was leaning to one side from the blown tire and had new body damage that did not exist before. We have timestamped photos showing the condition of the truck before and after the tow. Shocking $1,600 Bill. We were blindsided with a final charge of $1,600, triple what we were quoted. When we questioned the amount, we were told if we didn't pay immediately, our truck would be impounded. We had no choice but to come up with the money under pressure. No Accountability. We contacted Ultimate Towing & Recovery right away and provided photos of the damage. Their response? "Give us your lawyer's number." We're now out $1,600 and stuck with a damaged truck that no longer runs. This experience has severely impacted our small business, and we're extremely disappointed by the lack of professionalism and care. If the company decides to make this right, they have our contact info--but until then, we can't recommend them to anyone who values honesty, accountability, or the safety of their vehicle.

    Ultimate Towing & Recovery - towing - Updated May 2026

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