State Farm sent me this company and me and my daughter was sitting waiting for help and then he…read moreshowed up and saw I was waving at him hour or so later and he was at the entrance of my apartment complex where I lived. He told me he couldn't help and abandoned me and Annabelle there. She walked towards him when he showed up so she saw that he drove away after he said he couldn't help. I called State Farm because I wanted to follow through because he said he called for another towing to come. They canceled thrice and I was afraid my car was going to be hit by a vehicle trying to pull out in front of me. It just kept getting closer at the time. I ended up interrupting my friend at work who showed up about two hours later. He had a pickup about a little smaller and barely a tower and got me out and parked me near the fire hydrant on the curb. I told the guy when he was there he could park it anywhere close to the curb so it would not get struck hopefully. Now what I don't get is why is the towing guy claiming he helped me when he spoke to me from afar and then abandoned me? Then he said my car was in the pileup? I don't think he's understanding that he's not getting the facts straight about the interaction. I didn't expect him to retaliate with a text this morning. He said: STOP LYING ON PEOPLE, IT REALLY REALLY HURTS SMALL BUSINESSES What are you talking about? I very clearly tried to help you and got stuck myself, I went back to help another customer in the area the very next day and seen your vehicle at the very bottom of a 8 car pile up so how'd your friend pull you out of that???? If we show up and see that the job isn't safe to do we mark it as unsuccessful after that it's out of our hands. I have 6 children to make it back home to safely. And I never even showed up in a truck.... Please add the photos of your friend pulling you out for further proof. You're the first 1 star review out of over 120 5 star reviews. Make it make sense!!!!!!!!!!! You WILL NEVER EVER RECEIVE ASSISTANCE FROM ME AGAIN AND YOU BETTER HOPE YOU DON'T NEED IT EITHER BECAUSE I HELP A LOT OF PEOPLE HERE IN WINSTON SALEM ON A DAILY BASIS I responded because I was being disrespected. No you didn't! I waved to you then you told me you couldn't help me ! My friend had to stop his work and get me and he had the same truck and a cotton belt to pull me out! You make it make sense! I don't forget harassment Well this is not helping the situation for both parties and I did end up notifying State Farm for the situation. I think everyone was stressed but all he had to do was apologize and be on his way because I didn't matter to him then and in the present.

Thank you so much Randy for coming out in the Rain and from Greensboro to Kernersville!!! You were…read moreso honest , value and got my truck going to get home. You guys are highly recommended.

I 100% recommend this company. Seth the tow truck driver was very professional. He had to tow a car…read morestuck in our yard and did not leave any wheel marks in the yard. Highly recommend. Will use again if we ever need tow service.

Seth was amazing ,he is a great asset to your company . Thank you so much for your help and…read moreunderstanding

Great local family owned company to get truck parts at. They have parts that are hard to find…read more Would recommend to anyone needing semi truck parts and repairs.

I have been calling and messaging for weeks now and still havent got a hold of anyoneread more

Fabulous service. john was here in less than 15 min and I was on my way! Doesn't get better than…read morethat.

I call HARTFORD insurance for road side service they sent a ARNOLD employee. i had a nail in my…read moretire.. He told me he could repair it right there for 25$ . I agree with the price and he went to working on the tire . and said he was done with the repair all he needed to do was air it up and he would be done. he left I went back out 30 minutes later and the tire was flat again. I call HARTFORD and they sent someone else out to change the tire. I spent the entire next day trying to find someone that will repair the tire.. I took it to Firestone and Walmart they wouldn't touch it because someone had already tried to repair it . I called ARNOLD and told him he needs to hold his employe responsible for this tire that now can't be fixed now. if hi employees can't fix the service they are offering they shouldn't have the option of offering it. if you are offering a service that clearly you can't provide. it's a waste of the customer time and in my case money. because I had to spend 200$ on a new tire

Requested towing. Fast and efficient service. Great value especially with a late night call and…read moreneeding a low sports car towed.

I was traveling back to GA when my truck shut down. I was stuck on 40/85.. I called Camel Towing…read moreand he was there in 25min to assist me. He was very professional and safe while getting my truck on the lift. He got me to a repair shop to get my truck fixed and back on the road ASAP. He's a good guy and was very helpful.. May 2025

Great customer service and very reasonable price of service. I'll definitely recommend to friends…read moreand family and call again when I need you!

They are a very responsive and reasonable priced service! We will continue to use them and…read morerecommend them to other companies as well.

ICN towing came to our aid on I77 in Virginia. The driver Mario was very…read morehelpful in getting our car loaded and getting us to a dealer 60 plus miles away. He was kind enough to take us to a hotel 6 miles from the dealer rather than have us sleep in the car over night. He was sure we were safe before he left. thanks for the great service.

ICN Towing is THE Best. I was stranded on the Virginia side of the border in a AAA desert with only…read morea shoulder separating me and heavy 18-wheeler snakes hauling on I-77. As soon as VA HP and VA DOT Roadside Assistance came and heard I had AAA, they recommended ICN and told me stories of how ICN had helped other people. The collaboration between VA HP, VA DOT Roadside Assistance, and ICN made a scary, scary situation so very much less stressful. Folks, ICN went out of their way to make sure I was safe and ok. They got me to the hotel, where my sister was meeting me and helped me unload my car which was like unloading a clown car. And, they towed my car to my mechanic over 100 miles away, all while being more friendly, professional, and caring beyond anything I've experienced from a tow. I highly recommend ICN!! THANK YOU, ICN!! I am deeply grateful.

We were stranded on the side of highway 74, no luck with AAA sending a tow within 3 hrs. It was…read morecold and dark. We called Ultimate Towing and spoke with a wonderful woman, Maryanna, who calmly talked us through, and was able to get a tow truck to us very quickly. Gage showed up, found us, because we weren't sure where we were, and flawlessly got our car and us back to Mount Airy. We are so grateful to this company who was there in our time of need. We will use them again if the need arises. Also, the charge for the service was very reasonable.

Title: Paid $1,600 for Tow - Our Truck Came Back Damaged & They Took No Responsibility…read more Review: On Monday, June 23, 2026, my partner's 16-foot box truck broke down while en route for a delivery. We called Ultimate Towing & Recovery, and the dispatcher estimated the tow back to Concord, NC would be around $500. We agreed, and a driver arrived within about an hour. That's when things went downhill. Tire Damage During Tow. As the driver began transporting our truck, a rear tire on our box truck blew out. All the tires were in good condition with no visible wear or prior issues. We don't know if the damage was due to how the truck was mounted or road conditions, but the timing was suspicious. Unfinished Disassembly. The tow truck driver said he needed to disconnect something underneath our truck to tow it properly. We trusted his judgment--but when we got the truck back, those parts were never reconnected. Now the vehicle won't start, and pieces are left hanging. New Visible Damage. When the truck was finally dropped off--about 7 hours after the initial call--it was leaning to one side from the blown tire and had new body damage that did not exist before. We have timestamped photos showing the condition of the truck before and after the tow. Shocking $1,600 Bill. We were blindsided with a final charge of $1,600, triple what we were quoted. When we questioned the amount, we were told if we didn't pay immediately, our truck would be impounded. We had no choice but to come up with the money under pressure. No Accountability. We contacted Ultimate Towing & Recovery right away and provided photos of the damage. Their response? "Give us your lawyer's number." We're now out $1,600 and stuck with a damaged truck that no longer runs. This experience has severely impacted our small business, and we're extremely disappointed by the lack of professionalism and care. If the company decides to make this right, they have our contact info--but until then, we can't recommend them to anyone who values honesty, accountability, or the safety of their vehicle.

They helped me out in a bind! Called them early one morning to tow my work Jeep and they came…read moreright out. They were courteous and friendly on the phone and the driver was helpful and nice. Also, it blew my mind how competitive their rates are...it didn't break the bank. I will use them again if the need arises. I highly recommend them!

Had a flat tire while in my Enterprise rental car on the way from NY to SC. Found out the hard way…read morethat my Mitsubishi Outlander doesn't even have a spare. Called Enterprise roadside assistance, and they informed me that the closest branch was closed (which I expected since it was 8 at night). BUT, since there was a branch open 55 mi away at the airport, that they would have the car towed and an Uber to pick me up from the gas station and take me to the airport... at 9 at night. So they dispatched the tow truck and sent me a link to request an Uber. The confirmation message said the tow company would be arriving in 90min. Chuck called less than 5 min after I received the confirmation and made sure we were safe. He stated he'd be to us in 15 min. He was there in 10. So... Suprise, there weren't any Uber drivers at 9pm on a Tues wanting to make a 110 mi round trip to take us to Greensboro airport. So I called back roadside after Uber timed out "looking for drivers". Then they tried Lift... no luck. Mind you about an hour has passed by this point. Then they tell me they've dispatched another tow truck to pick up a car at the airport and bring it to me. This will "only be about an 80 min wait, sir," as the Enterprise rep tells me not to worry. Well, I called back after 30 min to ask for the name of the tow company bringing me my replacement car so I could get an ETA as Chuck had been waiting for over an hour in this parking lot with me and my feonce. When I finally got someone to try to look it up, they informed me that the second tow company hadn't actually even been dispatched yet. Chuck refused to let us stay in the lot and towed us to a motel on his own dime. He went above and beyond staying with us and ensuring that we wouldn't get stranded despite Enterprise completely dropping the ball. I highly recommend this company not just for their professionalism and ability but also for the owner's upstanding morals and willingness to do the right thing. All while refusing to take any form of payment from us. Thanks Chuck, the world would be a lot easier if more businesses were ran by people like you. We are forever grateful.