I 100% recommend this company. Seth the tow truck driver was very professional. He had to tow a car…read morestuck in our yard and did not leave any wheel marks in the yard. Highly recommend. Will use again if we ever need tow service.

Seth was amazing ,he is a great asset to your company . Thank you so much for your help and…read moreunderstanding

Highly recommend Total Towing. Very professional and one of the nicest guys youl meet and hands…read moredown cheapest in the area. He has a loyal customer for life here... Thanks brother !

Used this service in a recent accident. Amazingly helpful. Quick response. Went out of his way to…read morehelp us find a rental. Could not ask for better service.

We were stranded on the side of highway 74, no luck with AAA sending a tow within 3 hrs. It was…read morecold and dark. We called Ultimate Towing and spoke with a wonderful woman, Maryanna, who calmly talked us through, and was able to get a tow truck to us very quickly. Gage showed up, found us, because we weren't sure where we were, and flawlessly got our car and us back to Mount Airy. We are so grateful to this company who was there in our time of need. We will use them again if the need arises. Also, the charge for the service was very reasonable.

Title: Paid $1,600 for Tow - Our Truck Came Back Damaged & They Took No Responsibility…read more Review: On Monday, June 23, 2026, my partner's 16-foot box truck broke down while en route for a delivery. We called Ultimate Towing & Recovery, and the dispatcher estimated the tow back to Concord, NC would be around $500. We agreed, and a driver arrived within about an hour. That's when things went downhill. Tire Damage During Tow. As the driver began transporting our truck, a rear tire on our box truck blew out. All the tires were in good condition with no visible wear or prior issues. We don't know if the damage was due to how the truck was mounted or road conditions, but the timing was suspicious. Unfinished Disassembly. The tow truck driver said he needed to disconnect something underneath our truck to tow it properly. We trusted his judgment--but when we got the truck back, those parts were never reconnected. Now the vehicle won't start, and pieces are left hanging. New Visible Damage. When the truck was finally dropped off--about 7 hours after the initial call--it was leaning to one side from the blown tire and had new body damage that did not exist before. We have timestamped photos showing the condition of the truck before and after the tow. Shocking $1,600 Bill. We were blindsided with a final charge of $1,600, triple what we were quoted. When we questioned the amount, we were told if we didn't pay immediately, our truck would be impounded. We had no choice but to come up with the money under pressure. No Accountability. We contacted Ultimate Towing & Recovery right away and provided photos of the damage. Their response? "Give us your lawyer's number." We're now out $1,600 and stuck with a damaged truck that no longer runs. This experience has severely impacted our small business, and we're extremely disappointed by the lack of professionalism and care. If the company decides to make this right, they have our contact info--but until then, we can't recommend them to anyone who values honesty, accountability, or the safety of their vehicle.

The crew at this location was absolutely amazing. I was stuck after 5 days of driving cross country…read morewith my Jeep fully immobilized and they were able to fit in a tow and full repair in an extremely timely manner allowing me to get to my location in time. Price was extremely reasonable and the whole crew were lovely to talk to. If you break down or need any work done this is DEFINITELY the place to come to or call!

Was driving from PA to Charlotte on I-77 when my alternator started acting up. Stopped into King's…read morefirst thing in the morning. They got me right in and had me on the road with a new alternator in just 45 minutes. Friendly and fast work. Much appreciated!

5:00pm on Thursday, I hit a pothole on 77 which took out two tires. I knew it was getting dark,…read moresuper cold and still had 2 hours to drive home. Called Roadside and was lucky enough to have been assigned Pioneer. Tyler pulled up, he was patient as I had no idea where to take my car. The situation was stressful but having Tyler assist definitely was helpful and appreciated.

On our way to North Carolina from Pittsburgh and our car battery completely died on us. Nothing…read moreopen and in a panic we found pioneer towing. Friendly knowledgable and fast service. Couldn't be more grateful. This is the company you want in your time of need. 10/10

30' RV on !77.. Came out, towed back to fancy gap shop…read more Later replaced transmission. First class operation..Very Very fair pricing when they could have been a lot different. Great communication during time they waited for parts. Cannot say enough about great experience in a tough situation.

On Monday, June 23, 2026, my partner's 16-foot box truck broke down while en route for a delivery…read more We called Ultimate Towing & Recovery, and the dispatcher estimated the tow back to Concord, NC would be around $500. We agreed, and a driver arrived within about an hour. That's when things went downhill. Tire Damage During Tow. As the driver began transporting our truck, a rear tire on our box truck blew out. All the tires were in good condition with no visible wear or prior issues. We don't know if the damage was due to how the truck was mounted or road conditions, but the timing was suspicious. Unfinished Disassembly. The tow truck driver said he needed to disconnect something underneath our truck to tow it properly. We trusted his judgment--but when we got the truck back, those parts were never reconnected. Now the vehicle won't start, and pieces are left hanging. New Visible Damage. When the truck was finally dropped off--about 7 hours after the initial call--it was leaning to one side from the blown tire and had new body damage that did not exist before. We have timestamped photos showing the condition of the truck before and after the tow. Shocking $1,600 Bill. We were blindsided with a final charge of $1,600, triple what we were quoted. When we questioned the amount, we were told if we didn't pay immediately, our truck would be impounded. We had no choice but to come up with the money under pressure. No Accountability. We contacted Ultimate Towing & Recovery right away and provided photos of the damage. Their response? "Give us your lawyer's number." We're now out $1,600 and stuck with a damaged truck that no longer runs. This experience has severely impacted our small business, and we're extremely disappointed by the lack of professionalism and care. If the company decides to make this right, they have our contact info--but until then, we can't recommend them to anyone who values honesty, accountability, or the safety of their vehicle.