Worst customer service ever. All I wanted was some perfume. And took 20 minutes to get someone to unlock it. Employees walked by didn't offer help until I asked someone to call someone for me and never arrived terrible customer service. I think they are racist. The way they looked at me judging as if I cannot afford the perfume. Terrible worst experience ugh. read more

Came in for an exchange and ran into some issues due to some promo. Anyway that isn't why I gave 2 stars.... I walked out the store and realized the problem so I went back to ulta to talk to cashier and she looked at me and said "that girl is back" thru her earpiece (instead of saying girl maybe say customer?). The "manager" or female with med wavy hair came over (doesn't say hi or smile) and the whole time I was explaining the situation she looked absolutely so annoyed at me lol. Whole time I was in shock because I've never had this kind of interaction. Anyway thank you to the lead cashier (ruby?) & manager (jalene?) with tattoos for being nice and getting my issue sorted out. read more

Ulta Beauty - Sign says 2 for 32 but it's not. got charged full price. Make sure to ask if stuffs on sale even when there's a sign it's on sale) - Cosmetics & Beauty Supply Near Me - Sunnyvale, California

Lexi is my hairstylist, and has been for quite some time now. I will never go anywhere else as long as she works there! The Ulta in Sunnyvale is in a primo spot as well, close to a bunch of other places I frequent like AMC Theaters, Target and Whole Foods. Remember LEXI. She is your go-to. read more

I had a pick up order and when I came in, I was immediately greeted. I was told someone would be with me shortly as it was very busy. Erica was helping a customer with an order while another woman was ringing up a very long line. Customers were bickering about some sort of conflict amongst themselves and the woman at the register called for help to move the line quicker and diffuse tension. Then there was an issue with a return so Erica went to go help as she has more access (assuming she is some sort of manager). She quickly handled it with so much grace and continuously thanked everyone for their patience while moving swiftly. When she got to me, regardless of the highly stressful environment, she was still calm and smiling. I had to ask for her name because she truly handled it SO well. Thank you Erica! read more

I went to get my hair colored and low lights. Lexi was my Master Hair Stylist. Lexi listened to what I was looking for, she took time to look at my pictures I like, she talked me through the entire process. Lexi is so knowledgable with color WOW I highly recommend seeing Lexi for hair services read more

I've had a pretty good experience with both managers and most of the girls on the floor. based on the comments I'm seeing, it seems it's just a few that aren't really that customer-friendly or helpful. I have run into them - but overall in this store, they're very helpful and friendly at the cash register! And they've always accommodated my coupons/inquiries :) read more

colette was super friendly and personable. she was helping multiple people at once, love her! thank you for your help

Lexi did an amazing job as always! I have 3c curly hair and I don't trust a lot of people with my hair but both times she's done my hair she has KILLED it! My curly girls you can trust her! read more

my mom and I came here on a very slow weekday. There was no one at the store. Maybe came across two or three associates. I felt like one was avoiding me as we looked eye to eye. And she approached this white lady. So I'm not sure if she's just being racist because I look Asian. And then my mom, was asking a question to one other associate who was on the phone texting. And she didn't want to help her. She just asked her to go to the front and asked the question. it seems like the reviews on here, is either short staff or/and bad customer service. And the fact that the company or the business is replying on top of our reviews, there's not much change in the last like 6 to 10 months. If you really do value your customers, the review wouldn't be only up to 2 stars for a 50+ reviews. There seems to be a lot of feedback, and the business is trying the best, but isn't actually doing anything about our feedback. Don't hire employees if they just wanna text on their phone on the floor, and just get paid for doing nothing, avoiding us, lazy to help, and just want to get back to texting... read more

I've visited this Ulta Beauty several times to browse, get product recommendations, make purchases, and use their beauty services. I had my hair and makeup done here for my bachelorette and felt amazing. It was my first time doing something like that. I plan to return for more services, especially since they're more affordable than a salon. read more

Yikes...why is staff so unpleasant at this location? I don't get it. I actually try to avoid shopping here by opting for pick-up orders. But even those quick interactions are strained. It's like you're bothering them. You can walk in with a smile and a nice mood and quickly leave feeling like you did something wrong. Because that's how the girls working here make you feel. While I do appreciate not getting pestered and overwhelmed with questions and small talk, it wouldn't kill them to say hello when you walk in. Crack a smile. It's called customer service! Why work here if you're going to look miserable? The vibe is just off. I've had a much better experience at the Cupertino location. I'd avoid shopping at this one if you can. While it's spacious with lots of products, there's such a negative vibe emanating from the staff. No thanks. Good thing there's literally a mini-Ulta inside the Target, in the same building upstairs. read more

I wish I would have read recent reviews before shopping at this location. The pressure of creating an account is uncomfortable, and the employees look at you with suspicion instead of being welcoming and friendly. This was the first time I was told that in order to make a return I would need to give my phone number. I have no interest in giving my number or returning anything. I simply want to buy brands I've purchased and enjoyed before. Instead, I experienced a cold interaction with a cashier who couldn't convince me to create an account that I do not want for a store I do not frequent. I am now hesitant to return to this location, which is why I'm leaving a review with a low rating, something I rarely do. read more

Every time I go there no one helps you. You have to ask for help. And by the time anyone comes it's too late I walk out. Terrible customer service. Terrible. Also nothing is ever in stock. Ur told oh sorry we're out. It's sad to see this in Sunnyvale I've hear them greet others and said nothing to me. Never will I shop there. I had a few hundred to spend. Oh well Sephora may want my money read more

It blows my mind that I walk in for a pick up order, yet again, nobody acknowledges me and when they wait for the pick up barcode, they seem annoyed. Total lack of self-awareness and customer service and it is sincerely rude. Every single time I go here read more

Lexi gave me a nice hi-lights look and the salon products used really detangled my hair!

Always a well stocked location! I enjoy coming in here and picking up the make up that I need. All employees are always helpful.

Go to a different ulta guys Terrible customer service services. Consistently bad. Staff got annoyed when being asked to help... read more

Had a horrible experience at this Ulta. My email was already in the system from the first purchase. The sales cashiers constantly asked me for my email every time I went back. I tried to communicate with one cashier that I have given my email multiple times, but she was extremely rude and impolite, screaming at me to give my email. It seems they were kept asking for my email to create nuisance every time I bought something. And she screamed when I politely asserted myself. This means the sales cashiers was being sneaky and pulled some third grade antics, or my email was already there in the system and they just wanted to create extra inconvenience and nuisance I'm also not impressed with their product lines. I have unsubscribed from their email list and will not be returning. read more

So I placed an order through DoorDash for a few Cecred products. One of the items wasn't delivered at all. I called customer service and they told me that I would have to walk into the store and show my receipt in order to have the issue addressed. I went to the Sunnyvale location and was basically interrogated by a woman named Britney. She asked for the phone number associated with the purchase and then said that she couldn't pull anything up. I opened my American Express app and showed the charge and no refund. I showed the confirmation number and it became very clear that I did make a purchase and something went wrong with the delivery. I found it really odd that the sales associate that helped me with my second purchase was able to pull everything up just fine with my phone number. Not everyone is a thief, very bizarre to be treated this way by a woman of color. I've been thinking about this interaction for a while and I will be escalating to corporate. This seems to be a trend at this location. read more

Came in 1 person helped me for like 2 minutes and left another girl helped for a few minutes and said she'd be back. 20 minutes later a lady came and said she'd help with a product the previous lady was working on which was nothing I'd asked about and said they had had long check out line so would be awhile. I left. I was going to spend some me good money there...won't go back... read more

This is a relatively new Ulta, located across from Whole Foods & AMC Theater (and around the corner from Target). There's plenty of parking in the covered garage, or the open parking lot kitty corner from Ulta. It's large and very clean inside, and the displays are mostly neat and organized. It's fun browsing through the store. I like how they have a wide range of products, from affordable "drug store" brands to more expensive higher end brands. There is something for everyone's budget. Price signage is very good so you won't get sticker shock when you are checking out. They have a hair salon at the back of the store, and I noticed one person having their hair done. They also have a makeover area near the front of the store, and I saw someone having her makeup done there. I think they were a bit short staffed while I was at the store because nobody came up to me to ask whether I needed help. This could have been helpful since this is the 3rd Ulta store I've visited during the past week (I first went to the one in San Jose, then the one in Cupertino before coming here) and all 3 stores have slightly different layout and displays. I ended up circling around a few times looking for something. It was still fun to browse though. All 3 stores are "same but different". They have mostly the same brands/items, however the amount of product for each brand varies by store. So I feel I may need to visit all 3 stores to find something specific. I like the Sunnyvale location best because there is other stuff nearby within easy walking distance ... some nice restaurants, Target, Whole Foods, and an AMC movie theater. read more

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Great customer service- went with my 87 year old mom today - she and I both had purchased products that weren't quite right - the greeter was friendly and the make up expert patiently helped my mom and the helped me with my products - the exchange for my mom's was easy as they looked up phone numbers in system - I am a fan read more

The worse customer service at this location all the ladies , I waited for more than 10 minutes for help

Worst experience! I wish I had read these reviews before purchasing. I've been looking for a new facial regimen and my friend on the East Coast had recommended Ulta. I tried a new line and was told if it didn't work then I could return. A few days in my face started getting red patches and one of the products burned my face. When I went to return they said they could not return. I just left the products there and will never shop here again. They were not helpful and did not event try to help me find a new line though I was very clear I was looking for a new face system. They also had no response as to why my skin was reacting. Worst experience ever. I felt like I was a bother to them. Very disappointed by the whole experience. read more

Went in for a quick grab of my items and planned to use a birthday discount code. Cashier Tooba was not happy about looking up my credit card account AND having to apply a birthday discount. I asked to use my discount before making my purchase, and she asked me to continue on payment pad and we would "process after." I then followed her directions, and when I showed her my discount code, her words were "you should have told me it was a coupon." This store is horrendous at every turn. read more

One of the worst Ulta to go to. I rather cross the bridge to get better customer service. It's so cluttered, many things are not in stock but in stock for pick-up. No staff to be found except at the register, and they just talk amongst themselves when clearly there's a line. read more

I will not come to this store as long as Natalie works there. She is an extremely rude sales associate who doesn't try to understand what you want to buy or suggest anything helpful. She makes strange noises, tries to sing while you're talking to her and pretends TO BE a manager even though she isn't...support weird girl. Do not recommend read more

I went in there yesterday afternoon for a quick pick up of two items I needed. There was no one in line so I went quickly up to the register, but the girl that was there was not paying attention. She had her back turned and was just on her phone the whole time while I was waiting for her to call me up . When she finally turned around, she looked annoyed rolling her eyes and asked if I was ready. Of course I was ready! I wouldn't be waiting in line if I wasn't ready obviously. The whole time I felt she had an attitude while she was ringing up my items as if I bothered her since she was on her phone. I checked the receipt in her name is Allison. She should not be working in customer service if she doesn't like helping people. That was the worst experience I ever had going into that store. Allison needs to look for another job if she's not happy. read more

After removing earrings from newly pierced ears for a medical procedure, I couldn't get them back in by myself. The original piercer from a smoke shop having gone on vacation, I waited overnight to being the LONG hunt to find a salon to reinsert then. Bad idea. Piercing services are not all that easy to find. Fortunately, Ulta Sunnyvale has them. Lexi M., their technician, insisted I make an appointment to make sure everything ran smoothly. She proceeded carefully, explaining each step along the way. The process was difficult and painful -- there's a reason I couldn't get them back in by myself -- but I was so GRATEFUL to have an expert at hand, I did not care. - She confirmed -- hot flash! -- that when removing posts from new piercings, even if it's been months, it's important to reinsert immediately. She did not charge for the service, despite that fact that I did not having the original piercing done at Ulta, nor did I buy anything from the store. I offered her the opportunity to sell new posts, but she did NOT try to sell me up. The ones I had were the right ones. I highly recommend Lexi and wish her well in her professional career because that's what she is -- a professional. read more

I honestly think if It's short staffed, no one should chew more than they can swallow or at least call for help (or back up instead of allowing the customer to wait over 15 minutes to find out if there is more in stock of the NYX lip liner on the shelf!) Or each customer should have a time limit of no more than 15 mins asking for makeup advice! I came in knowing what I wanted and in all honesty, spent like 5 mins with the female staff walking around whom I was able to flag down for makeup advice (with the cosmetics in my hand and I literally just needed color advice and distinguishing quality of the two brands I had chosen. But when I found her again, instead of giving me a time frame of when she would be free or radio in assistance as she had been using while she was helping me, she did not and looked flustered as a matter of fact. Before approaching her I had waited for what seemed like 15 mins as she gave step by step advice and logic with an older customer who seemed clueless with how to use makeup! I believe she could've asked for assistance or instead of having me waiting and pretending to wait patiently in front of the NYX line, she could've reassured that help was on the way. But she didn't. Shout out to the male rep who jumped in when I approached him in one of the aisles and he went back to retrieve the color I had asked for. He also jumped in quickly to assist at the register---very professional indeed. To recommend this Ulta place to others? Maybe when they are fully staffed. read more

I like this store. I always buy my favorite hair dye and decorative cosmetics for makeup here.

Took my Senior mother for a haircut and Lexi the Master Hairdresser was fantastic and my mom loved how Lexi gave her ideas. Lexi did a fantastic job. read more

Back for my 4th service with Drew! Literally my sole reason to return! Today we are due for a color and a cut. I recently had the keratin treatment here as well and my hair is still presenting with all the promised benefits! So worth it for my long thick hair... I'm seriously thankful for service and skill level of this type at Ulta. There's a misconception that all stylists are newbies and inexperienced at places such as Ulta, not the case with Drew. Thanks so much for the customer service and genuinely caring about my hair goals! Cheers to the new year #realdeal #yourewelcome #stylistwithsense #charming #dedicated #sokind read more

Ulta Beauty - Love my fall color and blowout! Drew! Is it! - Cosmetics & Beauty Supply Near Me - Sunnyvale, California

Do not book here! Had an appointment at 4:30. Waited at the salon and the stylist didn't even acknowledge me waiting. waited for about 10 minutes then went to the register to ask if anyone else was working in the salon and that I had an appointment. The lady at the register tells me the stylist gets off at 5 and can't take me today. What a waste of time ! Don't allow people to book if you don't have time for them. read more

Honestly if I can give this place 0 stars I would. The animosity, passive aggressive customer service that is provided is shameful. The work ethic & dragging feet around is quite sad. Is it Ulta corporate that gives a hard time to employees? This last visit was a deal breaker. Sticking with Sephora, always. read more

Only because this is my 3rd experience feeling the same way.... if I could rate this store a 0 I would. I'm not big on reviews but if you work in the customer service industry you shouldn't hate your job. I walked around the store waiting for someone to ask if I needed help.. no one did so I went to the front.. waited while 2 girls chatted and 1 was on her phone.. I had to interrupt to ask for help which looked to be a manager since she was in different attire.. she seemed annoyed and bothered because I needed help with perfume which was locked up. Every time I have been to this store the employees seem to have major attitude and are bothered when confronted with doing their job rather than chatting and ignoring customers. Definitely Will not be back again. read more

If I were reviewing Ulta's rewards program and variety of products/brands, I'd give them 5/5 stars. However, I am reviewing this specific Sunnyvale location, so 1/5 stars. I would say about 90% of the visits I've made to this location, is always a bittersweet experience. Sweet because I buy great products, bitter because I have to endure the interactions with the Ulta staff. I have met probably 1 kind employee there. Listen, I am a millennial that has terrible social skills and would much rather be left alone than followed around the store by an employee. That doesn't mean I enjoy being greeted and serviced by rude and unfriendly employees. Honestly this entire team is full of mean girls that have absolutely no interpersonal skills. The manager has not once ever said "hello, please and thank you" or even a smile every since time I've gone in. Not sure if she's in a big mood every time I go in but looks to be like she hates interacting with people. I'm not looking to make friends of the employees but just basic manners and respectful treatment seems to be too difficult for this personnel. If you want to go to this location by all means, go. Just know that you'll encounter some very unpleasant staff once you check out. read more

Came here to buy a gift when I tell you the tall girl with a bunch of tattoos was RUDE. I always come here for purchases but never again. I asked for a new cologne that just came out this year and she didn't know what I was talking about and pointed to something completely different that was 3 years old then tried to correct me on the name but she was wrong the whole time gave me attitude handing it to me and at the register tried to make small talk and give her a chance but no she just dismissed me rudely if you can't work with people stay in the back simple as that. read more

I am giving this location 2 stars because I have had good experiences. However, Customer Service is not ideal. I walk into the store looking to purchase something and I am followed and harassed by employees. I ask for help and they do help me (SOMETIMES) but most of the time they judge me. Rude, disrespectful, and very very annoying. I don't like being followed when I am trying to enjoy myself. read more

This is a long awaiting review, as I had to change phones. But I'd like to say I am a frequent visitor/regular of this Ulta Sunnyvale because of how close it is to me than the Cupertino location. Well let me tell you guys, the new staff ICK! Now that doesnt include JALEEN and SHANNON I came by for what it seem like a purchase and was given the usual information you give and was told that my account was not taken over by someone else okay. No problem. So I asked to use my credit card. natalie one of the "managers" said I couldnt since the account was on someone else's name. But I am not talking about my account for god sakes im talking about my CREDIT CARD WHICH IS UNDER MY NAME. I cant make this up the illiteratcy of this "manager" and her coworker who has black hair and skinny has the worst and poorest customer service skills I have ever seen in the field of customer service. That same day the little girl with black hair whos skinny just gave attitude back to back like she doesn't like her job and shes there just for money LOL! Now these other reviews yall say about JALEEN is unbelievable. My experience with her was WAAYY different from my experience with the "manager" natalie and her co worker that day w/ black long hair whos skinny COMBINED. JALEEN's customer service and SHANNON'S is and are top tier. I am thankful for them and I hope they stay with the company forever! Such godly beautiful ladies. Sweet, attentive and respectful. read more