I usually come to this location because it is in a nicer plaza next to a coffee shop so I can visit both locations after I shop or get my hair done. This last time, I got my hair cut for the second time by the hair stylist Lena. I choose to go to Ulta for my hair cuts and highlights because I know exactly how much I'm going to pay before going, I can make an appointment online, and I can earn points for the purchase! read more

Ulta Beauty - after - Hair Salons Near Me - Sugar Land, Texas

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I went Black Friday shopping here. We all know that's one of the most busiest das for retail, and yes this store was buzzing with customers. During all of this organized, pleasant chaos, I received the best customer service and information from Pamela and Olivia. They collectively were patient with me, taught me août the products and helped me navigate the complex sale signage throughout the store. Thanks to those ladies for everything A note to corporate...change your sale signs to mitigate confusion amongst staff and customers. read more

They closed before 9pm. There were 3 individuals (1 male and 2 females) who worked on 03/11. The male lipped to me that they are closed which I thought was very unprofessional. If your hours say til 9, you work til 9pm and close after. I am a loyal costumer to ulta but after this experience I'll never come again. read more

lol sales lady thought I was stealing an ordinary gift set and came up to me to offer me a bag to put my item in ... it was a Trader Joe's lip balm set that I had in my purse. I declined and pulled out the lip balm set and said no thanks for the bag .. she threw her hands up with an attitude after and walked off. I walked out the store after that. read more

I work the night shift so early morning appointments work best for me since I can go after work. I scheduled a 9am appointment with Jessica H. This is my first time booking with her and upon meeting , no greeting, no hello, nothing. Just her shouting from across the salon for me to come have a seat. Mind you this is my first time meeting her, I am a new client. I sit down and she asks what we're doing I show her a reference photo and immediately she says no I can't do that. Rather than giving me a chance to show her another picture because I had a feeling she wouldn't be able to do it she walks away talking about why she can't do it and why she'll have to schedule me with someone else. That was it within less than 10 minutes she turned me away to come back to see another stylist the next day. I just went home and did it myself. Don't waste your time. read more

Don't know who was on the phone yesterday (3/29) at around 11:20 am but she was incredibly short and impatient. She treated the call as a major inconvenience and it honestly ruined my experience. Everyone is better shopping at literally any other Ulta location except for this one. read more

I came in to get liquor makeup and powered makeup for myself. As soon as I entered, a young lady asked if she could help me. I told her I wanted Ester Lauder liquid makeup. She found it immediately. Then she looked for the powdered makeup, but they didn't have it. She said they could order it on line and have it shipped to my home. I told her I'll come back later. I forgot to get her name but she was very helpful. On my way to the cashier, I noticed the mascara. Picked up a beautiful blue that was calling my name. I've worn blue since college. Saw one of my school friends downtown with it on. It was so beautiful on her. I get compliments when people notice the blue. Ten stars. read more

Ulta Beauty - Liquid makeup and mascara. - Hair Salons Near Me - Sugar Land, Texas

Leticia at checkout was pleasant and helpful w recommendations. good service from her.

All the good stylists I've had don't last very long at this store because of ignored workplace incivility issues in the salon by stylists against the new ones... I do not plan on giving this store my business again. **UPDATE Nelo (NELOFAR) is at salon JC Penny in Sugar Land First Colony Mall now! She is the best stylist I've ever known, go see for yourself.** read more

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Unfortunately, I've been shopping at Ulta stores since they've been in business. As a traveler for work, I've been to stores in multiple states all over the country. So I can say with a certain degree of experience that some stores need employee overhaul, or at least re-training. Having empty headed non-thinkers at the registers isn't a good luck at all. More & more stores seem to be struggling with this & despite being popular, people WILL eventually tire of lousy service. read more

Fatima who works here is extremely extremely rude and aggressive. I'm not sure what's going on regarding the race war and if it's helped kind of program her mind and how she talks to African-Americans but... It is completely deplorable and unacceptable. Her mannerisms are extremely irritable towards customers and she does not listen to what is being asked of her. Her manager Grace, is likewise as insolent. Horrible customer service. No one needs this kind of angst in their life ESPECIALLY during times like this. I have been ordering online for a REASON. I'm only going into exchange something so the process can be more expeditious then going through customer service on the phone only to come and find out that it was a complete waste of my time. read more

Master stylist BRENDA is making my hair look the best of anyone I have ever had do my hair. I had fine, shoulder-length hair. It has always been my dream to have long platinum blonde hair, but it had always turned out too brassy and never grew below my shoulders. I was desperate to find someone who specialized in coloring fine, blonde hair and could help me grow it long. That is where Brenda comes in. She is a certified master hair colorist including cutting and styling. When I met Brenda she gave me a warm greeting and made me feel comfortable about coloring my hair since I had had so many bad jobs done before. She used her magical hair coloring skills to totally get the brassiness out and make it the platinum blonde that I wanted. She also cut my hair in such a way that it looked thicker. I was amazed and really happy about how I looked. With her skill at cutting and coloring my hair, it has started to grow. As you can see in the review picture it is past my bra strap and has grown a couple of more inches since then. My hair is also healthier now with the care that Brenda has given it. She has also taken the time to teach me how to care for my hair at home so it always looks good. I go to her every 7 to 10 days so that Brenda can baby my hair and it is exciting to see it grow longer and longer and be the wonderful platinum blonde color that I desire. I highly recommend Brenda for anyone who is looking for the BEST of the BEST!!! read more

Ulta Beauty - Hair now. - Hair Salons Near Me - Sugar Land, Texas

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The staff here is not helpful at all. I was waiting in line for a while. The cashier Carolina was rude and had an attitude for no reason. Not a friendly environment! read more

This was my first time in Ulta. Never really had a reason to go lol. I was looking for a gift for my sister and had no idea where to start. I walked in looking bewildered, and a sales associate walked up to me and offered to help. I showed her a picture of what I was looking for, and she led me straight to it. She also gave me advice on other items I could buy to complement it. Another associate was helping my friend out with a gift for his sister. We both felt very well taken care of. The line at checkout was super long but moved quickly. I don't really have anything to compare it to, but my experience at this Ulta was first-rate! I would post a pic of my gift, but my sister checks my Yelp page lol read more

The store was a nice Ulta. Very clean. Masks were required. At the moment no samples are available. I believe they accept returns on open items. You can't try on lipsticks, makeup, and etc. staff was nice. Asked me if I needed help and offered suggestions. read more

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I would really like to thank the store manager and the young lady in cosmetics. I believe her name is Sylvia and the managers name Rani every time I come here there's always someone to step my way and answer my questions. They are amazing, friendly and will get the job done. Even after my transaction, The lady noticed that my four x points did not apply because I activated the offer during the transaction so she was so kind to cancel the transaction and void it out and redo it and then we seen all the amazing points Over $150 worth. I may not have the names right but this is the University location in Sugarland, TX. Around 1pm 4/6/23. read more

Ulta Beauty - Morning and afternoon treatments by Tula. - Hair Salons Near Me - Sugar Land, Texas

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Demitri was so personable! I went in there last minute (I felt awful for that!) to exchange something really quick. He was kind, sweet & made everything easy! Big shout out to him! read more

I had Zack in this location twice; one for a haircut and one for an ear piercing. He did a fantastic job with both, would definitely go again! read more

The manager did a great job reaching out to me and resolving my issue, and coming up with a solution to rectify my experience. read more

Ulta Beauty - The end result. - Hair Salons Near Me - Sugar Land, Texas

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Ulta has always seemed such a winner for everyone and everyone raves about them. I've never shopped here since I love my Sephora points, but decided to finally give them a try. I am extremely disappointed! There were no useable testers; all dried out, cracked, or none left. It looked very unsanitary seeing there were no q-tips, sponges, tissues, alcohol, or makeup remover near the makeup. I overheard one of the workers insisting she help a customer and saying that usually people don't let them help and people know nothing about the products-- yet how is she going to show me how to use a crusty foundation? I have added photos of some of the things I saw, just to show I am not exaggerating. read more

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This low rating is for the salon. The stylist took two hours to do my wash and haircut. She was working on two clients at the same time and left me waiting in the salon chair for so long with wet hair. Then a third client came and was waiting for her. It's extremely unprofessional. It was a stressful experience. I will not be going to any Ulta salon after this read more

The store is busy but the staff has no customer service skills. Just say "hi" and If you don't like your job then go find one you prefer. Never going back. read more

I actually like this Ulta, and am happy to have one near me. I haven't had a problem with the staff being rude to me, but I do agree with the other reviewers that it is understaffed, unlike the one on Kirby where there are people available to help you make selections and make recommendations, it isn't possible at this locale as everyone is stuck at the register or cleaning or there is nowhere to be found. The Ulta Beauty section can be trashed, but I will say it seems they are making more of an effort lately to make it look nice, though it still has a way to go. I do love all of the sales, the displays, and things that are available to me. If I could rate the Benefit Beauty Bar alone, I would give it four stars, as the person who did mine does a really good job. My main issue is just the lack of sales clerks to help you with selection. This Ulta is more of a go there, grab what you need, and go. If you need actual help in finding a product, currently the one on Kirby is your best bet. read more

Katrina is a ROCKSTAR at vivid colors. She nailed the most beautiful shade of amethyst and it was so stunning I forgot to take pictures in the salon light! Not only is she a Color Wizard, she is a DELIGHTFUL human to be around. 4 hour dye jobs will blow right on by with her. You cannot go wrong. read more

So I went here because I haven't been able to keep up with self care and I decided to get my hair done, I was kinda down in the dumps lol. So I walk in and everyone is super sweet. Lena did my hair and she made me feel so good about myself and had such a nice conversation with me. Along with other employees. I only went here because I didn't think anywhere else was open but I'm gonna be a regular here now. Lena you are the best!!!! read more

Ulta Beauty - Blowout hair - Hair Salons Near Me - Sugar Land, Texas

Very unhelpful and unpleasant staff at this particular location. I think only once I found someone who was helpful. All the other times, if I asked a question, they looked at me like I was bothering them and beneath them. Will not shop here again. read more

the employees here are beyond rude and speak to you very condescending. ive been to this ulta before and ive never had this problem. i will not be coming back read more

Katrina Tubbs is an amazing hair stylist. You should definitely ask for her when you get your hair done. read more

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Sean the manager is very disrespectful to customers I seen a lady get yelled at by Sean and made 2 cents out of her, all she tried to do is return her product. read more

zack the stylist did a really good job with my hair and was overall great, I recommend this stylist

I get my hair done here by Kat. She's always honest, kind, and well spirited. When I come in I know it's going to take some time due to the thickness of my hair and Kat is patient and still energetic throughout the process. My last visit is made it memorable and I feel like she's a hair magician with the beautiful colors my hair has faded into. I'll be back soon for another hair adventure Kat you're AMAZING! read more

Ulta Beauty - When Kat did my hair - Hair Salons Near Me - Sugar Land, Texas

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Was helped today by Kirsten -- they were INCREDIBLY kind and helpful to me and my mom! Highly recommens this location. :) read more

I've been going to Lena since 2016. I love the way she does my hair and color treatments. She's very knowledgeable and professional. She listens to her customers and does her best to meet their request. read more

This used to be my default cosmetic stop before I discovered MAC and Sephora. Ulta is a nice meeting of both words - drugstore and high end brands shoved into one store - with hair services (and possibly other salon services like nail?). I will say that the drugstore items here tend to run higher in price than Target, Walmart, and the like and it's not really worth perusing unless there's a sales event going on. Fortunately there often is and they issue $3.50, $5, 20% off coupons pretty frequently through the weekend papers or mailers (if you're an Ulta card member). This Ulta does carry NYX, which I haven't find readily available elsewhere in Sugar Land. The higher end products are their usual set price, but Ulta does sometimes have exclusive free items deals and special packs that Sephora and department stores may not be privy to. I kind of prefer the Sephora a few hundred yards away - better sample displays and better layout. I will say that this Ulta used to feel pretty darn bleak, but I think they've remodeled in the last few years and it does feel more Sephora-like. I've never patronized any of the salon services, but they seem reasonably priced. I've never heard anything positive about the services so I think I'll steer clear for now . . . However, I'm pretty aghast at the review below. I've never witnessed something of that caliber occur at this Ulta and hopefully they've cycled out those particular jerkoff employees. Sugar Land is a pretty conservative neck of the woods, but man . . . pretty ridiculously rude. Anyway Ulta is not terrible if one of the sales happens to showcase a staple or favorite product of yours, but I'm pretty content with going to Sephora for higher end items and Target and CVS for my drugstore stuff. read more

I was surprised I'd never done a review on this ULTA location......clearly I've done quick tips years ago, and looking back at them I don't seem very pleasant......But that can only be for 1 reason, lol. I will say this ULTA has done a full 360! It's nice to see the same faces each time I've gone in over the past 2 years now! Everyone is extremely friendly & greets all customers as they walk in. Now, aside from this location having everything you can imagine......they are the largest, I'd like to suggest Jessica for Brows!!! I recently had microblading done elsewhere & then went to Jessica to have her clean me up. She sat me down at the brow bar, explained everything she was doing, knew exactly what color would be best.....since its not time for my touch up, & had my brows on point! Love her!!!! So be sure to ask for Jessica!!!!! For hair......The One & Only Lena will be sure to take care of you!!!! She was able to make my color perfect & when I took my 9 year old in to get 5 inches cut off last week, she had her cut & styled exactly as she requested!!!! My baby looks so adorable!!!!! I can't Thank Every One that works at the Sugarland ULTA enough for everything they've done for us!!!! I will update as soon as I have the women's name that did my makeup the other day. But in the meantime, remember to Ask for Lena in the salon & Jessica at the Brow Bar!!! You will not be disappointed!!!! read more

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I kept hoping to have a positive experience at this location, but the only good thing here was Jerry at the Lancôme counter. I started this review in February 2017 and apparently it was never posted. Recently I visited in December 2017 and I instantly felt welcomed when I walked in the door and any questions I had were addressed. Before I upgrade my review from a two star to higher I want to visit again to ensure my recent visit was just a case of a couple good employees. Previously it was a 1 star so I want to acknowledge the improvement. In february 2017 I came in looking for a foundation that showed it was in stock via the Ulta website- and when I did not see any on the shelf I asked could they check the back and the manager on duty at that time stated they do not put product out on the weekend. She just did not want to get me the product from the back in my opinion. Jerry at the lancome counter made me some samples and I ordered my product online and waited for it to come in the mail. read more

I spoke with Kathrine (who said was manager) about the "hang with Kate Spade" ad & she laughed & said that was a corporate issue - the problem is systemic read more

Came to this location for their free tote bags (if you buy over $40 of perfume) and my experience was amazing. The staff never fails to greet you when you come in and of course the perfume section was disorganized from their free tote bag offer (I assume this was the fault of multiple customers before me) but that didn't stop the staff from helping me at all. They gave me their undivided attention, knowledgable recommendations, and really went out of their way to help me. I wanted this specific perfume after trying out their samples and asked them if they had anything similar since the one i initially wanted was sold out. The staff understood this and helped pick out the best product for me. read more

I booked a hair and color appointment at this Ulta Salon on Friday afternoon. I was hoping for a Sunday afternoon appointment. They confirmed me for 12:00 PM that Sunday. On Sunday morning around 10:30 I got a strange call from the Ulta Salon asking if I still wanted to keep my noon appointment. I obviously did because I hadn't called them to cancel. As I was driving to the store at 11:45 AM, I got another call asking if I could come is an hour later. I said no, that this would not be convenient. She mumbled something about maybe she could get another stylist to assist me. Apparently the stylist who I was going to see would be an hour late. I'm assuming because of the time change? But they didn't say why. And I they knew she was going to be late, I'm guessing they knew at 10:30 that this was going to be an issue. I didn't get another call from them. When I arrived I stood there and waited for about 5 minutes before anyone even asked if I needed assistance. When they finally did they asked me to take a seat. That yes, the stylist was still going to be an hour late, but that another stylist was going to try to "fit me in". Baloney, my time is very valuable and I think if I would have called them 15 minutes before my appointment and said I'd be an hour late, they would probably not accommodate me. Never going back. Bad customer service. read more

Darrian cut and styled my hair and did amazing job! She listened to me and understood exactly what I was wanting and needing and in the end she made me a totally happy customer. Darrian is super sweet and happy and I would definitely recommend her. She even recommended some great hair products which I ended up buying. My hair feels and looks super nice still and I went to see her on Friday and it's now Tuesday. I will definitely be going back to see her when I need more work done! read more