From the cleanliness and organization of the store to the friendliness and efficiency of the staff, I was beyond impressed. As an older woman with obvious difficulties, I was afraid of getting eye rolling, attitude, or worst of all...ignored. My lifetime cosmetics company (Prescriptives) had closed its doors and I finally came to the end of my hoarded extra bottles of foundation. My attempts to color match with the criteria and personal recipe of undertones and shades was just not working. It was getting expensive in both money and stamina I needed to physically get driven to a make up brick and mortar store. Did not fare well the first time when the nice sales assistant showed me colors on her own hand, much lighter than mine. This time went to another branch. I really felt old and stupid (hubby waiting in car) as the world has changed a lot in the 10 years I've been mostly housebound. Diane at the register wasted no time smiling and calling out to me so she could help. When she learned what I needed, paired me with Tamela, who gently smiled and took her time taking me under her wing. I shockingly realized the reason my lifelong color formula wasn't working was because the medication I'd been on for years had caused changes giving me different undertones! I ended up with a perfect match! And so kind, Tamela made sure I had a seat the whole time. I left feeling very cared for with a new confidence. A big thank you to all who made my visit a pleasure! read more

Bad experience in make up. Zero sales skill, little social intelligence. Consistently speaking over me with disregard to what I was asking for. I left and took my business to Sephora read more

Don't get me wrong. I love the location because of all the products and how many items they have, and they do carry more high-end stuff than some of the other locations, however, I came to purchase a hairdryer, and I believe that I may have been sold a returned one now, looking back at the pictures and videos I had of the hairdryer I had before I exchanged show me now that this is a older model or something? I also noticed that when I was using the hairdryer before it powered off on its own, it was burning to the touch, and there were also gray spots on it, which I saw in some reviews on the item, can happen over time, so I was confused on why it was on my brand new one, but then the hairdryer didn't even work for 45 seconds, before it would turn off on its own, I went in the next day to go exchange it for a new one because I was confused why my new hairdryer was not working, and I went into the store and got a new box to exchange for the one I had, and I noticed that the box on the shelf that I grabbed was sealed in plastic, but the box I received when I picked up my mobile order the day before was not sealed, so I asked the ladies as well if they unsealed the package for mobile order pick ups because my box was not sealed yesterday, and they told me it could have been a tester that they sold me now why would you sell me a tester? And I will say there I understand it was right when they opened, but I walked through the door, and I didn't need to, but I apologize because the worker was holding the door for me, and I was quite far away, and she just did not look pleasant or happy, didn't smile or say welcome in or anything, I just feel a little sad and disappointed, but at the same time, I will say that this is not my favorite location if you were looking for kind people, I absolutely love the Ulta in Scottsdale in the pavilions on talking stick, those ladies are so nice and so sweet!! In the pictures, you'll see the first one that is plugged in was the hairdryer I bought, and the second photo is the one that I exchanged, and I just noticed that the power plugs were different, and then I will put a video of the hairdryer of how it worked. read more

Ulta Beauty - This photo is the hairdryer I got and exchanged, this one works perfect, perfectly fine - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

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Great, big store and the staff is extremely helpful! They store pretty much all big brands and it is bigger than most Sephora stores.

Great selection, and helpful staff! I'm not much of a makeup and beauty girly, but I do come here if I need makeup for some kind of event or a new fun nail polish! I also come to the ulta salon whenever I need a haircut! This past visit today I saw Gabriela and she did a wonderful job of making sure I got exactly what I wanted for my haircut! Reasonable pricing for services as well, will continue to come here! read more

This is a fully stocked beauty store with many brand name makers. Items are clearly marked by brand name. For me it's a bit overwhelming to go in here. I was looking for lip liner and got distracted by all the other competitors. They also have a hair salon in the back. It was interesting to look anyway. Large shared parking lot and WiFi. read more

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Ulta refused to take back a broken lipstick just because it wasn't in there return policy timeline. This was bought at Ulta and hasn't happened for the first time. They need to respect customers who are actually helping them give feedback for the brands that they carry. read more

I had a traumatizing experience with Griselda at this location. I honestly question her credentials because she lacks the most basic knowledge taught in cosmetology school. I asked for a standard trim and face frame on my very long hair. Not only did she damage my hair by using clippers randomly during a consultation and failing to rinse out conditioner, but the cut itself is unfixable without losing major length. She blunt cut the front pieces unevenly and refused to blend them. When I pointed out the issues, she became defensive and aggressive. Ulta needs to look into this immediately. I walked in with long, healthy hair and walked out having to go to another salon to fix a disaster. Avoid Griselda at all costs. read more

Great selection, friendly knowledgeable staff willing to walk you to whatever you're looking for. I use my Rodan and Fields skincare for all my skincare needs -- you're welcome to message me for what I love there. I don't wear makeup anymore but popped into Ulta recently for pasties as I had a top I couldn't wear my bra with and needed something for an evening out. They had me covered! The staff were so kind and walked me right over to a few options, even helped look up reviews so I knew which to choose! I also love their eye shadows for that extra evening pop! read more

Sales associate came up to me and said "i see you have acne and redness and texture" and started recommending products when I never even asked her a question or tried to interact w her. Terrible way to approach not only a customer but a human being read more

I always go into Ulta Beauty set on buying one or two things but it's so much fun to discover new well stocked products, which this store is FULL of and talk with the associates and pick their brains about new products in the store. Thank you Rosaria for recognizing that I was in the store & receiving my presence.You are the ONLY reason I AM giving this store a 3 STAR rating.I couldn't believe I walked into the store & passed by 3 associates that didn't even say hello or welcome & no, they were not busy. Looked at me & kept on chatting. I actually made it all the way to the back of the store, browsing at a few things along the way, before anyone acknowledged me. The store was very clean,organized & well stocked.Thank you again Rosaria for your FIRST CLASS customer service & most important for the acknowledgement of me being in the store & the product you sold me, even though after trying it for 2 wks, it didn't work for my skin. I can tell you are very much familiar & educated about the products in Ulta & skin care period. I thoroughly enjoyed her energy & spirit.If you're in the Ulta in Scottsdale ask for Rosaria, she GREAT!!! :) Btw...Ulta has a GREAT return policy & I was able to return the product for FULL refund with my receipt :) read more

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If you want to go somewhere and be ignored for 10 min and have to actively find someone to help you with a hair apt. Imagine driving an hour to get your hair done - the booking on line full blonde (I'm already blonde btw I just wanted lighter) $150 I get there. I'm told they don't have time the quote is for ONE INCH OF HAIR and my new quote is $415 My husband booked this for me and the stylist called him dumb. Idk how you guys find employees but holy do they suck Thank you for wasting my time read more

Ana K. Ulta Hair Stylist is a great stylist and a very nice person. I'm so very happy with her.

Not that impressive, I picked up a couple packet face masks for $3.50 but when I got to the register they were $10.00 !! That's a big difference. The girl said oh, they are marked for another product but we are out of those and shrugged ‍. No offer to honor the prices on the shelf, Just a shrug from a girl who clearly doesn't care that over charging is a big deal. I ended up just taking it off the bill. I mentioned that she should tell a manager to update the tags and I was told, oh ya, they know! I can't be the only one who thinks, that's not okay!?! Very misleading and if I didn't catch it I would have been way overcharged!! Does this feel like a rip-off yet?? Make sure you check the prices at the register. They seem to be aware items are not priced correctly but have not corrected them. Ohh and When I asked for the manger, all the floor girls heard about it over the radio and circled like sharks for the drama!! I swear I didn't see one of the girls while I was shopping. So unprofessional. The manager did try to offer an adjustment to the price but I was already on the way out.. I can find those face masks somewhere else. Thanks but no thanks! read more

I normally wouldn't write a review for a beauty product store, but I had such bad experience here today that I feel the need to warn others to avoid this store, unless you enjoy incredibly rude sales associates. I have shopped at Ulta, Sephora and similar stores for over 20 years and have never had an experience like this before. I was there to stock up on products and at checkout one of the products didn't have a bar code. The sales associate said it was a tester, but it was clear it wasn't - it was still completely factory sealed and I had found it sitting on the shelf where that product belongs. I told her it was the last one, but she walked away without saying a word to find another one to scan and was gone for 5 minutes. The other sales associate working at the next register over offered zero help when I asked if they could just add it manually to ring it up. She comes back and says, there's no barcode so you can't buy it....I asked again if they could look it up in the system, and instead of apologizing or acknowledging me, she calls over a manager who takes it and is gone for a full 10 MINUTES. I was just standing there waiting with zero updates, zero apology for what clearly was a stocking error on their behalf, and then the manager comes back with the wrong product and says "this is the full size"...she brought me a foundation when I was trying to buy a concealer. They were completely different products. I asked if they could just order it online and have it shipped to my house for free and they completely ignored me. Like what, I'm sorry, I'm trying to give you money in exchange for your merchandise, is that not what you are supposed to do?! Not one apology for the inconvenience, the amount of time I had to stand waiting at the checkout, along with zero willingness to try and solve the problem. I left without the perfectly good sealed product because it didn't have a bar code. A message to management - you clearly need to do better with your customer service training unless you want to keep losing customers. To fellow shoppers - save yourself a huge headache and just shop at Sephora online! The rewards and shipping policies are better anyway. Congrats to this Ulta store, you lost a customer. read more

3* for the selection 5* for the service I had one of those ubiquitous Ulta coupons to use up plus a special free item offer so I figured I'd browse around here to see if something struck my fancy. A lot of the items I was interested in were not in stock. The service here though was top notch. I was greeted when I entered and there were quite a few associates here willing to help out and answer any questions. Since an item I wanted wasn't in the color I was looking for one of the ladies working here got me a voucher I can use for free shipping if I find the item online. Thanks! read more

Ulta Beauty - Dragon's blood and and cherry coffee bath products. Sounds like something you'd see on Game of Thrones. - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

Not greeted at all even though the store was basically empty. No one asked if there was anything they could help me with. Very transactional, the cashier's customer service was non existent. I was reminded why I don't shop here. read more

I dont even know where to start. I never trust anyone with my hairs and stuff, it was my first time going to someone fully unknown. Heather!! She cut my hair so good and was so sweet! i'll go to her for my hairs now onn. other than that, other associates were helpful and kind too! Asked me if i wanted any help in anyway and greeted well. Overall love the service! read more

Chelsea at the Scottsdale Promenade store is INCREDIBLE! She was kind, friendly and beyond patient - guiding my daughter through her first-ever make-up shopping trip. I'm clueless in this department, and Chelsea saved the day! Also want to give a shout-out to McKenzie (sp?) in the salon, who calmed the nerves of my daughter and did a beautiful job cleaning up her eyebrows. My daughter was beaming as we left the store thanks entirely to these lovely ladies at Ulta! read more

Super nice ladies. Super quick to assist to help you. Fast check out. They're also not pushy either

Jasmine at the salon is the literal best! She listened to everything I wanted and made it better! I'm so happy with my hair and the service! Please book with her you won't regret it read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

Went in to try a recommended makeup brand, and Sarah the assistant was very kind and patient with me. She recommended a far better product, and made the sale. I am super happy with my new skin care products! read more

Stopped by this location to pick up a few items after I was finished with a few other stores. Had my 1 & 3 year old in a Nordstrom cart and upon entry I was approached by an employee and informed I could not bring my cart in because the aisles were "too small". That got me wondering, are you ADA compliant? How then can you allow people with strollers in as well? I mean I hate to sound like a "Karen" here, but am I just supposed to let my 1 & 3 year old run wild and break your merchandise? I don't always have a babysitter to watch my children while I hit up ulta. I usually spend around $100 each trip here, I know your business is not suffering for money but it's your loss if you turn down everyone with a shopping cart. I can understand if it's a policy not allowing other stores carts. But, with that being said, provide carts. I won't be back to this location. Undecided if I'll shop at any locations from here on out. read more

Stopped into Ulta for one thing! Came out with quite a bit more. The associate in the cosmetic dept was super helpful. She was very knowledgeable about the brands that are carried there. read more

I stopped in for a large haul of sunscreen, beauty products, and hair products. The staff on the floor were helpful. When I got to the cash register, I waited over 15 minutes (there were two people ahead of me). There was one person at the register helping with a difficult return and purchase. The floor was well staffed and the person at the register did not ask anyone for help nor did anyone offer. When it was finally my turn (a second person came after about 10 minutes waiting), he seemed annoyed and rushed. He wasn't friendly at all and I was annoyed after waiting all of that time to be greeted in that way. I spent a decent amount of money and will spend my money at another store moving forward. read more

I'm came back for my 2nd hairstyle because Billie did such a cute cut the first time. It was exactly what I wanted. Easy to blow dry. I was very happy with this hairstyle also. I'll be back for highlights next! The young Hairstylist Billie is very experienced and always ask great questions to make sure I'm getting the the hair style I want. read more

Ulta Beauty - Loved my hair cut! Thanks Billie! - Cosmetics & Beauty Supply Near Me - Scottsdale, Arizona

Had a pre-birthday salon session and beauty products purchase. Associates, hairdresser, and brow tech were all fantastic but once I was at the register, the woman was having a terrible day. She rolled her eyes when I asked about the coupon I was showing her, stoped two feet back as I looked for the correct coupon on the app and overheard her stating to her manger that she "needed to get over it." Her manager told her the same thing. She returned to the counter to complete my purchase and was still rude. Combined total over $450 and you'd think a customer having done nothing to her would at least warrant a better attitude. I paid, got in my car only to realize she used the incorrect coupon in her hast to continue to have a terrible day. I'll stick to Sephora moving forward. read more

Andrew was super helpful and accommodating with helping me choose a cologne for my boyfriend. He really listed to what I was looking for and helped me find the perfect scent. 5 stars for his service! read more

AWFUL experiences at this location and I mean awful !! I saw a woman walk out after being approached far , far too many times asking if she needed any help and the woman finally said ' this is too much ' and left her to be purchase there too !!! We as woman walk into these stores to look at makeup and if we need any help we will ask you! Nobody and I mean nobody wants to be harassed and bugged !!!! I got asked 6 times in this one visit if I am still doing ok and if I need anything!! And Then after being annoyed and not seeing a trash for my wipes I just used to wipe my hands I set them on a shelf and that is when the dark haired girl with ripped black jeans and braces ,,. I think she had braces,, said to me we have garbage cans all over for that and that is when I said well u can throw it away and she said that's not my job and I preceded to tell her how they ask us if we need help every five minutes or so and a woman just walked out five minutes ago because of it , she said that is my job !!! I asked her name and she replied with a smile I don't have to give you my name. She was being very much a smart Alec and she then follows me up to the line I standing in to pay for all my items and gets in my face as I am in line and purposely to annoy me says you sure I can't help u find something with a big smirk on her face !!! And then she said to her microphone the lady is in line now. Like I am in trouble !! Lol. I walked up to the so called supervisor at front and she acted just like the girl I just encountered and smiled and said oh she is just doing her job. And this manager with glasses up front should certainly NOT be a manager should NOT be a manager I SAY. I could tell she was mad and tried hard to not go off. The two must be good buds. I left my $ 175.00 dollars worth of makeup behind that I took over an hour and a half to pick out. They just lost two large sales from one worker in five minutes Time , the other lady and myself. I spend hundreds a year at Ulta and Sephora but from here out Sephora' gets my money now. I will never go back to Ulta if they want these type of workers in their stores harassing the customers cuz they are bored and have nothing better to do. I said well I guess this is 2022 and anything goes. Sad but true. AVOID THIS ULTA at all costs. Unless you like to be harassed and treated poorly.!! This was at your Scottsdale location just yesterday about 4 pm. I was harassed in line even as I went to pay. I understand you all have the workers continually ask a customer if they need any help but women do not like to be bugged and have people hovering over them and basically it is Harrassing. This is NOT the way to conduct A business. Imagine yourself in for a quiet day of looking around and doing some shopping and workers do this to you. And to have this girl come up to me in line to deliberately get in my face and harass me should never be allowed. Not ever. And to have a manager be alright with this ? This was absolutely unreal to be honest. Un... Real. ... read more

Absolutely the worst store I've ever been in. Girl couldn't find the shampoo. I finally found it. Waited in check out l line for over 30 minutes. I can see why. They wanted my phone number. Don't know why but didn't give it to them. Then she argued about it. Went to check out with Apple Pay. That didn't work ever. What a horrible experience read more

If I could give zero stars I would. My mother purchased a curling iron ($30) with a gift card, got home realized it was the wrong size. She went to return it only to find she didn't have the receipt. She told them she was alright with in store credit, as she would just buy the correct size when they had it in stock. The gal at check out said that without a receipt or phone number (she didn't given one because she didn't want them calling her), the most they could give her back in credit was $7.95. What a joke! They obviously don't understand the elder generation not waiting to give out their phone number. She is beyond frustrated & I am certainly not going to be spending any of my money there. Just another example of a corporate entity only caring about the money and not their customers. read more

Why are most of the employees at this location jerks? They don't want to help you in anyway. One passes you off to another and then they pass you off to someone else. The associate that spoke to me (I won't say helped cause she did nothing!) didn't seem to care about why I was there and that I had to return to the store cause I was sold a defective curling iron, this was her opportunity to make a larger sale and she did NOTHING when I mentioned that I would go somewhere else. This is also the third or fourth time I was treated rudely in this location. Do better Ulta and train your employees for some customer service. Remember their are many other places we can shop for makeup & hair products, you aren't the only one. Don't let THIS location be the demise of Ulta. I will continue to post these each time I have a bad encounter. Not like it matters, nobody from Ulta ever reaches out. read more

I used to keep my hair flat-ironed straight... And then I was introduced to PHX summers. Workout + 120 degree weather = mangled mane. I needed something to control my ultra tight curls, and keep them from turning into a chia-pet afro. A stylist recommended DevaCurl (great product!), and so far I've only been able to find it at Ulta. Sometimes the store is out of an item (the horror!) in the line, and they don't offer a solution (such as when more will be in, or anything). The DevaCurl brand is considered a prestige brand, which I've discovered means expensive + stingy. A 6 oz bottle of Set it Free is $20 (rounding up from $19.95 before tax), and a 3 oz bottle of anything in the line is $9. Those coupons I get via email & U.S. mail? Nope. Cannot use them on prestige brands. An employee told me that this is a company decision (not Ulta, but the individual brands). But, the bucks that you earn from Ulta (after spending $100+) may be used towards prestige brands. Alas, I know of no where else to purchase this product, and the chia-pet life is not for me, so I'll keep coming to Ulta. read more

Store was spaced out very nicely. They have removed some of the extra stuff that crowd of the Isles in order to maintain safe distancing. Every single person on the store staff had a mascon and they offered free masks and hand sanitizer when you walked in the door. I was looking for an item and it had been moved to accommodate special Christmas displays and the staff showed it to me immediately. I also had a pick up order at the same time and that one smooth as silk. This is a great Ulta beauty store. read more

If I had to base the star rating on the way sales are advertised it would be a 3 star. There's always a issue with signage in the store and the item it correlates to. But as for the staff, they are always friendly, and accommodating. My favorite area has been the benefit brow bar, Kristine and Cassandra are so good at what they do, and aren't afraid to spend time helping you. read more

John is incredible. Yesterday I went for a haircut with a different stylist but I wasn't 100% satisfied once I got home and got a good look. I returned and John was able to give me exactly what I wanted. I definitely recommend ulta. Sometimes certain haircuts are a bit more challenging to do but they will work with you. I definitely recommend John. I have very thick course hair so it can be challenging at times. read more

I was checking out at register with a clerk named Marisa. I had recently opened a credit card and asked her about my points. She said I did not have any and rang me up. I showed her my app with points on it and she then laughed at me and told me I should of communicated that with her. She got on her phone and I had to ask her to re-ring sale with points. She was condescending and sarcastic and likes her phone more than her job. I let the manager know but she told me Marisa must of been having a bad day. I will never shop at Ulta at this location again. Michele R read more

Arrrrg. Tried to use Apple Pay here to checkout and, after five declines, my card was blocked. It turned out, after working with my bank, that the problem is Ulta. My Apple Pay works fine at other retailers. Ulta needs to resolve this tech issue immediately. On a good note, the staff on the floor was fabulous in assisting me. read more

Literally just got harassed by the employee at the front while trying to purchase 2 items and would not let me leave me alone and would not except no for an answer it is ridiculous except no the first time and do not harass your customers to put their phone number or personal information I've never been harassed for my information like this before 5 times she would not except no ridiculous calls read more

Terrible customer service! No one will at least acknowledge you or at least say hi, even if they walk past you.I guess you have to be a skinny, silicone, Louis Vuitton, Lululemon wearing women to get help. Those are the only type of women I see getting help in that store. If you have a question about a product, you can't find someone to answer it because they don't work for that brand. I had a question about a Smashbox eyeshadow kit, but could not find anyone to answer it. I will never shop at Ulta again and will be taking my business to Sephora. This is not the first time I have been in this store. In January 2017 I walked right past a corporate person and was not even acknowledged. read more