I recently went in to refresh my Tatcha skincare supplies, and a extremely helpful lady was a terrific help. Sometimes Ulta salespeople can be really ageist and dismissive, but this was a terrific experience. read more

WORST STORE EVER. ZERO CUSTOMER SERVICE. They don't care about empowering women. This company has really gone down hill and the store manager lacks the skills to run a store of this caliber while also providing excellent customer service. As well, I suggest to not use Ulta brand as most of it is faulty. Calling customer service is also a waste of time. The store managers name is LUC and I should've known by the way she dresses that she doesn't care about appearances or make up or feeling your best. read more

came in to pick up a online order. upon my arrival I was greeted 3 times by 3 different staff members while waiting for someone to come to the pickup booth to assist. the cashiers were finishing up with the customers they had and as soon as one was done they rushed over to help! I was in and out in under 3 minutes! That being said staff was obviously fabulous, & the store was bright and well organized. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Round Rock, Texas

I asked Claudia U. for natural- looking highlights. Instead I got yellow stripes that are now turning orange. I booked a "curly haircut," and mid-cut she asked, "is your hair curly?" I said yes, and she still straightened it with a straightening iron. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Round Rock, Texas

I will tell you I followed D on insta and was so happy to see her. I came in and had the best time! My appointment was a little while ago so this is a long awaited review. She was so kind and listens to what you want. She knows ( blondes so well) hair and gurllllllll knows her makeup! If you want the best of the best please go see her. She is epic and yes I rebooked with her because I know she books up so fast. She had redeemed my Ulta experience. read more

The staff at this store are always friendly, kind, and have good recommendations :) I also like that I can drop empty cosmetic bottles here and they'll recycle them. read more

I had the best experience at this Ulta store. Francesca was the associate who helped me with everything and she was the friendliest person I've ever encountered. So eager to help and so knowledgeable about the store. Best ulta ever!!!!!!! read more

I'm not sure if management has changed but I used to avoid this location like the plague! We were close so we stopped in but couldn't find what we were looking for. The manager asked if she could help which was shocking but then another associate started trying to put together a gift set tagt they were out of. I was floored at the amount of time and help they offered. I have to say, I'm impressed! read more

Ulta Beauty - Empty....so sad - Cosmetics & Beauty Supply Near Me - Round Rock, Texas

My daughter (17 years old) went to Claudia who was considered an "Elite" stylist costing more than the other stylists, on her own with out me. My daughter showed Claudia the haircut she wanted and was told, "that haircut is for boys" and therefore did not want to give it to her. Then she consistently ignored my daughters requests of what she wanted and told her no many times. My daughter felt completely ignored and left feeling insecure with her hair because it was not at all what she wanted. Claudia was disrespectful and sexist. Can't believe in this day in age someone would act like girls can't have short hair?? We will never return to this salon. We had to take her to Supercuts where they fixed it and actually listened to my daughters requests. read more

Ulta Beauty - Just highlighting the completely inappropriate response from their hair stylist. - Cosmetics & Beauty Supply Near Me - Round Rock, Texas

Belng new to Texas i needed to find a new stylist. Jade, is the first and now my only stylist!!!! She has done my hair twice. she helped me get rid of my 30 year old style with a fresh new. look and i love it. I get lots of compliments. i highly recommend her for your stylist needs!! read more

Did curbside pickup because my daughter was sleeping in the car and no one answered. I tried calling a million times. I payed for curbside pickup I expect it. The girl who helped me went out of her way to get all of my items manually, even though the order wasn't ready and she was super kind so my one star review changed to a three star. read more

Maybe get an organization method for helping customers so that customers who have been waiting for assistance (15 minutes) aren't ignored? Especially in a section where clerk needs to keep running to the back for product (fragrance). read more

I have been going here for years. My stylist, Alex, is awesome. She is personable, kind and does a fantastic job with my hair. I get a lot of compliments on my hair color. I would not go anywhere else. read more

if i could 0 stars i would, i got a blowout yesterday. i wasn't satisfied (nothing to the stylist) it just wasn't at all what i wanted and so when i called again this morning the manager was super nice and wanting to help however when i got there the person that was greeting at the door greeted other people when they were ahead of me but just looked at me and made a rude face. Then, when i was explaining what i wanted in a blow out, the stylist was shutting everything down and it didn't even feel like she was listening to anything i was saying even though she was ASKING me. and in part of our conversation i nodded my head and said mhm actively listening to what she was saying and she RUDELY said "did you hear me" even though not in any part was i ever rude even when she was rude to me, i will never come back here. if you need your hair done in the area and want to go to ulta please save your time and money! go to the georgetown location because that's where i usually go to but the lady i go to wasn't available for a blowout. never again for this location, terrible service and RUDE staff excluding the manager and the stylist who previously did my hair! read more

My mom & I came in looking for a particular brand for foundation but after Narilyn assisted us we were introduced to an even better brand that matched our skin tones perfectly. She was so friendly, patient while maintaining professionalism. If I could give Narilyn more stars I would. Oh & even at checkout the young lady behind the counter was super friendly as well. Over all great experience! read more

Ulta buy online/pick-up in store would work much better if they would notify customers when their orders are ready within the 2 hours they promise. Twice this has not been the case for my orders. I have had to drop in, hoping the order is ready. Ulta needs to follow through. read more

Jade is fabulous! She has been cutting my hair for some time now, and every visit it comes out perfect. Jade always takes her time with the cut, as well as the shampoo and condition. No short cuts, always a thorough job. I highly recommend Jade, as she is a true professional. She's obviously well trained and best of all, she cares deeply about her clients and their needs. read more

Super rude employee who rang me up at the register. Very condescending and had the worst attitude. I greeted her super nicely with a smile and nice energy. I didn't get a chance to look at her name tag because honestly I was so uncomfortable and wanted to leave. This was on December 9, 2023 around 6:45 pm, the lady had blonde curly hair and a lip ring (or nose ring? Pretty sure a lip ring). Another employee came to help and was super nice when I think she heard how rude the lady was being about me not being able to find something. I love ULTA, and come here all the time. This lady made my experience super unsettling. She should not be working in retail if you treat your customers like this. read more

This is the closest store to me so I go there often. They are habitually out of stock on MANY items. That means I have to then make a second trip to another store to get what I want. Now that I'm writing this review, I realize I need to stop going to this store! read more

Brow wax with V. I was nervous since I normally do my own brows, but V did a great job. I got an eye mask during the process and she double checked to make sure I liked the shape at the end. I had a couple of tweaks and she was happy to shape the brows as I wanted. Will rebook with her next month! read more

I normally rush in and out, but today a young friendly young lady named Rayza asked me if I needed help. I hesitated but said yes. I am thrilled that I asked for assistance with color matching my foundation. Rayza is so friendly and helpful employee. She color matched me and provided suggestions for formula. If you need help, look for Rayza. read more

Have been getting my hair done by Claudia at this location for years. I was so lucky to have found her, she used to do my hair at Toni & Guy years ago. I've had everything from long waist length to a very short Pixie, and everything in between, each cut awesome!! She has the advanced training and skills to put the finishing touches of movement and texture, her magic touch Highly Recommend!! read more

I come here every now and then for my cosmetics. I don't but the hair products only make up. But I heard the shampoo and hair treatments are really good. I like that they offer a variety of good quality make up and I can always find what I need. I don't spend a lot of time here, it's always in and out since I buy the same products. Being loyal to what works for me. It's located in a good spot, easy to access, and its well sorted with inventory. I like that I can peruse on their section around the register and can find all kinds of things I may want. I got a cute box with liners there. read more

I made an appointment for a haircut before I had to travel for a funeral. I had an appointment for today in the evening, the only time that was left. I work 2 jobs and have little free time. So tonight about an hour and a half before my appointment I get a text that it was cancelled. No reason or excuse, just cancelled. I can't get another appointment before I have to leave. So thanks for nothing, Ulta read more

I called this location to see if they had availability for a hair cut and blow out for medium length, curly hair. The receptionist said they could get me in for a 2:15p appointment. (it was 1:30p when I called) I said sure, I could make that and headed over. I got a call from the salon 10 mins later asking if I could make it at 2:00p instead of 2:15p and I said sure. I got out of line from picking up lunch and made it to the salon at 1:55p. I checked in and sat down. A person checked in and sat next to me at 2:10p and the stylist came up to me and said she was going to give the person that sat down a quick bang trim and would be right with me. (I was thinking ok..why did they tell me to come at 2:00p instead of 2:15p) I overheard the client tell the stylist that she was there for a haircut and blowout and not a bang trim. She went and shampooed her hair and then proceeded to start cutting it. She had her assistant do the blow dry and then came and got me. By this time, it was already 3:00pm. The stylist apologized and said the system booked the client for a bang trim and that was incorrect so that's why it took longer than intended. The stylist washed my hair and asked if I wanted a conditioning treatment for an up charge and I said no thanks. Well it turned out that she asked me that because she shampooed my hair and left me in the bowl with a conditioning treatment anyway because her friend was waiting in the wait area for her hair to be colored. I sat in the bowl for about 35 mins while the stylist mixed and applied the color to her friend. The assistant had left during this time and so she was the only stylist there. My hair didn't start getting cut until 3:30p. Yes, I got a free conditioning treatment, but overall this was a terrible experience. Hire more people and be direct in communicating over booking appointments. If you value your time and quality of salon service, do not come to this location. It's a joke. read more

Six weeks after I visited the salon for a color and a trim, I'm still absolutely shocked by how horrible my hair is. I was naively thinking i just needed to give my new hair a trial period but am sadly mistaken. I came in to get a *slightly* darker color and a trim. Somehow, against my better judgement, I let this horrible hair stylist convince me into a few layers. Not only are my layers uneven, but they are virtually instylable. I asked for two (2!!!!!!!!) inches off. Please see images as that is NOT WHAT I GOT. I GOT 6 - 9 INCHES OFF DEPENDING ON THE LAYER. I'm getting married in about 9 months and I'm absolutely devastated over the amount of work, time and money it's going to take to restore my hair to something manageable by then. AVOID AT ALL FRICKEN COST. AVOID AVOID AVOID. EVEN FOR SOMETHING AS SIMPLE AS A TRIM. AVOID. read more

Ulta Beauty - Before. I asked for two inches off and you can see my hair is very long. - Cosmetics & Beauty Supply Near Me - Round Rock, Texas

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Never had any negative experiences here and I'm here often. The staff is friendly and not too abrasive when it comes to helping. I appreciate that! read more

I got my haircut here on a whim and chose a random person to cut my hair. I have long straight hair so it isn't hard to do a good job. I don't do layers but somehow layers started happening and I didn't stop it. I don't think I would have like the layered look even if it had been done well, but it was not at all done well. It looked like it had been hack sawed and the technique she used to cut the hair was insane. Do not get your hair cut here unless you have a specific recommendation for a particular hairdresser. When I arrived for my appointment there was a woman there with a terrible dye job who was asking for a refund because her dye job was so bad. I also paid for the deluxe service which is supposed to come with a deep conditioning specific to your hair needs and I'm pretty sure they just put regular conditioner in and let it sit for 3 minutes. Worst $70 I ever spent. Plus I had to pay someone else $55 to fix my hair the next day. I do, however, recommend the facial services they offer. read more

Ulta Beauty - Hair is choppy and frizzy and does not blend to longer layer - Cosmetics & Beauty Supply Near Me - Round Rock, Texas

I not familiar at all with make up, but I had a situation pop up and thought 'let's do it right'. I expected a make up and beauty store to be staffed with people who are into it and love sharing their knowledge and tips with you - you know the kind. This was an incorrect assumption. Ulta is for customers who already know what they want and are willing to spend a premium on beauty. I let them know I'm a novice, asked for advice, made open ended comments - and got close to no advice, insight, or dialogue. There was a lot of awkward silence as she clearly was irritated with me, possibly downright didn't like me, and couldn't wait to be rid of me. I picked out even less than planned. The checker was cold too. When I was surprised but polite that it cost $70 for foundation and lip balm, she was openly irritated and done with me. I now understand I am not their intended customer and that probably threw them off, even so, they were cold and unhelpful under the best interpretation. The checker at Hobby Lobby, a stranger at Walgreens, and a pharmacist - each individually gave me more advice, friendliness, and enthusiasm for make up than all three people I spoke to at Ulta. read more

Great experience today. Greeted upon entry. I was a little worried as I had some make up I didn't care for to return. They were super pleasant. I found some great stuff and a few deals. Will definitely be back. read more

I have been coming to the salon at Ulta since 2009 and I can not even begin to describe the AMAZING job that Deveina does. DEVEINA knows hot to cut. I've even had hair stylists tell me that she did an amzing job. You will not be disappointed. She is always helpful and so friendly. In the six years I have been I have not had a bad experience. Ladies/men she knows how to color and get the color right. Love her! She always has the best hair color and trendy cuts. I will only come to her and REFUSE to go to anyone else. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Round Rock, Texas

Well let's be honest... (and not that way) but Ive never been particularly impressed by Ulta. Especially after a bad experience in Henderson (NV). I'm a Sephora girl. Always will be. But ... one particular day pre-Thankgivng weekend I needed Frederick Fekkai and the 2 snotty-looked-at-me-like-I-was-retarded-girls at Sephora inside JCP near Ikea gave me the runaround I was heading to Ulta. I know I've bought that protein hair mask before but they thought I was absurd. Don't tell me you dont' know your own products! Needless to say I cam here. I put my single purchase down, the guy at the front register and I have an akward conversation. Register guy: Do you have an Ulta card? Me: no. (silence...) ME: soooo.. what is it? Register guy: oh its a card with a reward system. (silence...) ME: so... do you have to pay for it? Register guy: Huh? oh.. no. it's free ME: Can I have one or are you out? Register guy: oh yeah you can have one if you want. ME: Okay. . well do I need to fill a form out or something? Register guy: ok, well let me scan this card..and just fill this out... etc. . needless to say I havent been back yet... but only if Sephora doesn't carry it.. will I go there. read more

I have been needing a haircut for some time but have been putting it off not really knowing what I wanted. I was in the area so I stopped by to see if they might be able to work me in. They did have an available spot later that day so I ran a few errands and returned. Claudia did a great job with a cut that worked out beautifully. Claudia also gave me the best styling advice I have ever had. Thanks Claudia I so appreciate you! read more

Do NOT book with Alexandra Estrada! She has horrible time management skills. First they'll call to tell you she's running "a few minutes" behind and move your appointment out 2 hours. Then one hour before your new appointment she'll claim she's still not done with her client and cancel. Would give 0s if that was an option. Extremely rude and unprofessional on the phone. read more

Every time I go to this location the entire staff is super friendly and helpful. I went to go get a self tanner mist recently and was helped by Alex who was extremely friendly and personable. In addition to directing me to the specific product I was looking for he also suggested some other recommendations and seemed so knowledgeable and excited to share his personal favorites. Due to his genuine excitement I decided to ask him "what else should I know about" and he showed me some other non related products such as "quai" hair oil and now my new favorite hand lotion by "Lano". I then asked him if he knew much about a good product for eye puffiness and he helped direct me to another co worker of his "coumba" who was also very friendly and first asked me what exactly my skin care goals were rather than just tell me what I need. Really appreciate the authentic friendliness because it seems to be very rare these days. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Round Rock, Texas

Shocked, shaken and shook. I wish I knew the woman's name who helped me yesterday but she color matched me for estee lauder double stay and ITS A PERFECT MATCH! I'm amazing and so so pleased. I love this Ulta. Everyone is so nice and doesn't make you feel stupid. read more

One of the worst shopping experience ever as a black woman walking in the store not getting acknowledge for at least 30 minutes into my shopping trip then I asked an employee for help with an item that wasn't in stock her reply was "sorry girl" in 2023 please refrain from calling a black woman girl! I'm not your girl I'm a grown woman who's spending good money every time I walk in the store thank you read more

Probably the best customer service I've received at an Ulta, was welcomed and helped as soon as I walked in. A representative directed me to a foundation and bronzer stick that worked well with my skin type. She helped me try on different coverages and colors to match the perfect product for me. It was super comforting going home with a product that I knew was the right match. As soon as I find out/remember the name of the representative I worked with today I'll update this review! read more

I unfortunately had to return one of the products I purchased online, but the staff members here were friendly and efficient in looking up my account and processing my return. I appreciate it. Have to also say that the store looks clean and inviting. read more

I went in for a trim, for my pixie cut... And have my roots done. They convinced me to dye all of my hair. My pixie cut which is shaved on the side on a 1 guard... And get highlights. 7 hours later and two bald spots on the back of my head later I finally got to leave with a bill over $200. Note, I do not put lines or designs in the shaved part of my head. Now I have to walk around like this for two weeks. Needless to say I'm skipping the Christmas pictures this year. First time I've ever been there and will not be returning! read more

Ulta Beauty - This was the attempt to fix the mess up. 7 hours and this is what I got. Didn't charge me for the haircut but still paid over $100 - Cosmetics & Beauty Supply Near Me - Round Rock, Texas