The absolute worst, Ulta location. The customer service is beyond lacking. My husband and son purchased two different, Tula kits as gifts for me. This is the only product that I use, so I took them to exchange them for full size products. Upon arrival to the store, I went straight to the service desk to let them know that I'd be exchanging these products for the full size products. The girl told me to go and get my products and come back for the exchange. I told her that I would, but my husband and son paid full price, so I requested that she ring them up prior to me doing so. She became agitated and told me to go and get my products and come back, I asked her to check the price again. She did, one rang up $49.00, the other, $59.00. I go to find what I need, go back to the counter and am told that they can't exchange without the receipt. I told the guy beside the girl that just told me how to handle the exchange what she said, however, he was adamant that he wasn't going to process this return for me. At this time, I requested the manager. She heard the conversation between the guy and myself, due to her being right behind him. She proceeded to process the return, at this point one item rang up for $10.00, the other around, $15.00. To my disappointment, I asked her why I was just told the figures when I walked into the store, now, at this time there is such a big discrepancy. She said without the receipt, they ring it up as a gift. So, why the big difference, it's as if they are stealing from their customers this way. Thankfully, I called my husband, he told me what phone number to use. The phone number showed the full price, so they had to honor it.
This brand is NEVER on sale, the manager even stated so herself. As the manager, Janiya, was getting this corrected, the two employees beside her were talking about the situation amongst themselves and to their customers
After the return was completed, my daughter was in line with items to purchase, at that time, it was noticed that all three of the employees were discussing the situation that had taken place. This is extremely rude and so very unprofessional of a manager and her employees.
If you need to visit, Ulta and live in the area. I suggest that you visit, Shallotte or Myrtle Beach. read more