I regularly go to see Sami, at the Salon here. She is one of the best stylists I have ever had as she worked with me to create a plan to grow-out my silver hair and has also given me a haircut that has helped me in this long process. She is friendly and encouraging. I often get asked, "Who does your hair? It's never looked better." read more

look. I work in the beauty industry and I've worked in retail. I get that coming in last minute before you close is annoying. But this was just rude and disrespectful. When me and my mom came in 10 minutes before close they practically pushed us out of the store and wouldn't give us more than 30 seconds until reminding us that they close. Mean looks left and right and they undermined me when I didn't know the exact name of a product. we were out one minute after closing and had checked out with $100 worth of product. I kindly said "thank you! And sorry we were so late." and the girl checking me out responded "mhm sure." I don't know. just kind of ruined my night. read more

The Ulta at Leesburg Village seems average, just like any other Ulta. The best part of shopping at an Ulta store is that most items can be sampled. There was a lack of the tester items this store. I'm not saying nothing had a tester, but some of the makeup items I had been interested in had no available testers. As far as inventory, they had everything in this store, so much so, that they had additional displays on wheels for new releases. The placement of these displays was a bit awkward, making it difficult to navigate that part of the store. The store associates offered to help me a few times in finding what I needed. I prefer to shop at the Ulta store here in West Hartford. read more

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I went to Ulta to have my hair styled into a bun by Samy, who is labeled as a "master stylist." I paid a high price, but left with hair that was damaged and overprocessed. Parts of my hair honestly felt burned from excessive heat, and I even experienced breakage afterward. The bun itself looked sloppy and not suited to my hair length at all. The final result looked awful and was nowhere near worth what I was charged. For someone at this level, I don't understand how this was acceptable. My hair was left damaged and overprocessed. She was also dismissive and not understanding when I raised concerns.I won't be coming back. If you're okay risking damage to your hair, this is the stylist for you. read more

I booked my first ever beauty services appointment with Nesrein A. last week, and she did such an amazing job!! I got the transformative makeup application for my friend's wedding, and everyone complimented my look! Nesrein knew exactly what she was doing, gave me tips on how to properly apply certain products, and she was so funny! I'm so happy I decided to get my makeup professionally done, I wouldn't have been able to achieve the beautiful eye makeup she did for me, I'll definitely be going back again!! read more

Nesrein saw me today for the first time. I arrived with severely over proccessed hair and left with silky, smooth and healthy looking hair. I received the scap detox treatment followed by deep hydration olaplex service. In addition Nesrein was able to turn the yellow unnatural tone of my hair into a beautiful one!! I am so pleased with the results and recommended treatments going forward. Definitely coming back for all future hair care. read more

Nesrein is an absolute sweetheart! She did an amazing job and gave me exactly the warm caramel balayage with honey and ash blonde highlights that I was looking for! 10/10 recommend her! read more

Ulta Beauty - Hair Salons Near Me - Leesburg, Virginia

I just want to share my experience. I Made an appointment with Nesrein at Ulta in Leesburg, and it was such a great experience from start to finish. It was my daughter's birthday, and she was made to feel so special, calm, and completely cared for. The hair color was beautiful, the curls were soft and polished, and the makeup and lashes were flawless. My daughter walked out feeling confident and absolutely glowing. I really appreciated the patience, kindness, and attention to detail throughout the entire appointment. She truly listened and brought my daughter's vision to life. We got so many compliments, and I'll definitely be coming back again! I highly recommend dealing with her, she is wonderful. read more

Nesreina did a wonderful job with my highlights. My hair color looks so natural because of her. She always does my hair-job patiently without rushing. She speaks sweetly and makes me feel welcome whenever I go to the Ulta salon. I'm thankful to her and recommend her highly. read more

I had an amazing experience with Nesrein! She completely fixed my orange/yellow hair color disaster and brought it back to my normal ash blonde. The highlights and lowlights she did were absolutely beautiful, and my hair looked so healthy and stunning afterward. She is very friendly, takes her time, and never rushes through the process. I really appreciated her recommendations and how knowledgeable she is. I couldn't be happier with the results and would highly recommend her!I read more

Please beware of ulta beauty salon. It is not curl friendly. I booked a silk press, haircut, and cecred hydration. The price quoted online was 173. I got in the store I was quoted 91 for silk press, 61 for a blow out. 31 for detangling, 64 for haircut, 35 for hydration cecred treatment. I agreed with the for detangling fee if needed. And additional time for density but charging me $64 when their standard pricing for a haircut is $47. I was told it's because I have curly hair when you're straightening it is crazy. Mimi was combative. She snatched the paper out of my hand and told me her coworkers wouldn't even touch my hair, but she was doing it because she supported people who look like her and she was willing to do it, please avoid this place at all cost! read more

Julie at Ulta is always a great help when it comes to recommendations and finding products I need at the store. you can tell she is sweet and works hard. read more

I live in apartments nearby and was really excited to have Ulta near me because I love to dabble in new products, but I truly HATE this location and would much rather take the drive to One Loudon's Sephora. The employees here are really wishy-washy. They're either ok or rude and dismissive. It just isn't worth the toss up to me to go in sometimes because I don't want to deal with their attitudes. I've certainly realized how different they treat you if your make up is done or if you're dressed well, you'll receive decent treatment, but if you're in loungewear or active wear without make up they won't even greet you. I tried to ask my cashier today how she was doing to make small talk and all she kept doing was talking to other cashiers. I understand they have a job to do, but it's rude and so impersonal. Another issue I have is I try to come in to smell new fragrances as that's another thing I enjoy buying, but they hardly ever have their testers available. Which is truly unfortunate. I've tried going on a non busy weekday and also on weekends, but have ran into the same issue. Their towers hardly ever have prices on them and when you deal with so many rude associates, I'd rather just not ask anyone for a price and move on. Lastly, had to pull out half the cup of testers to be able to find the shade I was looking to swatch for the brow products, what kind of system is this?? This location is such a disappointment. read more

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This used to be my favorite destination for shopping for makeup. I have had bad service every time I have gone in . The african American lady with lots of necklaces is always angry . She is always smoking outside . The testers here are dirty and covered in dust . read more

I had a make-up application scheduled with Ashley on 8/12/2023. I called on 8/11/2023 to confirm my appointment. I was informed that she got promoted and she neglected to inform me. So, I no longer had an appointment. I had to scramble to get another appointment somewhere else. This place is very unprofessional and I would not recommend their services. read more

Ashley at the MAC bar was FABULOUS!!!!! She fit like me in when my previous makeup artist canceled and did a stellar job!!!!! read more

The women helping with colors on the floor are amazing! The middled-aged, blonde woman checking people out can't control her face enough to work there though. As a 40yo customer spending $242, I don't need someone rolling their eyes at my kids and me the entire time. They weren't misbehaving, and if she doesn't like the public, that's not the job for her. read more

I never get greeted or service when I go to beauty stores, including Ulta. Being a bit androgynous and not a heavy makeup wearer, I'm used to it. I go there for perfume and hair/skin care and I can get that on mu own. However, they have since locked their perfume (which I get). I stood in front of my brand of choice for ages, trying to get someone to open it for me. There were sales people on the floor and available so that's why I didn't go to the counter. Finally, I just walked out and ordered it online from Sephora. Ah, well. ‍ It just sucks because my money is just as good as anyone else's! read more

From what I am told, in comparison to competition, as you make purchases, they provide you with cash future discounts. The other competitor that I will not mention, provides you with free samples. This location is in a cool outdoor mall with many popular stores that you would find in large shopping areas. We found the staff very knowledgeable and friendly. read more

Ulta Beauty - Hair Salons Near Me - Leesburg, Virginia

Every time I come to this location, they are never really friendly. I've worked at Ulta before and I know how things work. I asked a simple question, and got a rude response from one of the employees there, I think her name was Tori. Please don't work in customer service if you don't have any...it truly ruins people's day. read more

I love Ulta, for me its often one stop shopping. The challenge with Ulta is if you're shopping at different stores often the layout varies (kind of like the grocery store). Overall they have most everything I need. They seem to be focusing more on cosmetics so some of the items I used to buy here (stuff that you'd find at big box competitors) they seem to have squeezed out. Which is kind of a shame. Also it pays to get one of those Ulta Rewards cards its free btw. Which means they'll send a circular to your house and they usually have coupons which are pretty good. I would have given this location 5 stars but the one main draw back is the checkout area, it almost seems like putting it was kind of an afterthought as its just sort of squeezed into the front corner of the store. Thankfully it wasn't busy when I was there but I can't imagine to crazy confusion with the line if it was. read more

Customer service?? Not at this location. Went in Wed. Dec 1st between 12 and 12:30. Plenty of staff around but not one spoke to me or offered to assist me. At one point there was 4 employees within 2 ft of me and not one of them spoke. I'm giving 2 stars because the bathroom was clean and the Christmas displays were festive. read more

Just in case the owner of the store is wondering why they're losing revenue, here's why: I had about $230 in merchandise at the checkout counter and asked if I could kindly receive my birthday gift. The young lady said yes and laid out a selection of tiny samples. After selecting the one I wanted, she rang it up for 1 cent and then asked for my phone number. Once she pulled up my information she saw that by birthday was a few weeks back in January and then informed me that I couldn't have the sample because it was now February. There were no customers in line behind me so I asked if she could double check with her manager but after consulting with her, she came back and said no. I'm actually quite shocked, knowing they have buckets of samples behind the counter and I was planning to purchase all full sized / non sale products. Anyway, I decided not to purchase most of the items and asked the cashier to take them off the order. I'll take my business elsewhere. read more

0 STARS was refused entry because of my gender. Left feeling angry sad confused and disrespected. Please remove her from staff. I can point her out if you want me to. read more

Every time i go in here the workers on the floor act like I'm about to steal something or pocket some makeup. It makes me super uncomfortable and I try to avoid going there unless i know what im about to buy and get the he** out of there as soon as possible. they never seem to genuinely want to help, they just come up behind you with a cold smile and their eyes are clearly checking me for suspicious activity. They do really poorly at making people feel safe and welcome in the store so... go to Sephora lol. read more

Overall Ultra is a good place, but the one in Leesburg is a hot mess. Never opens on time and often see angry people in line complaining about staff not showing up on time for their appointments. Since they open late, there's no $$ in the drawers, which then takes longer to check out... photo is one example of the store not open past opening time. read more

Ulta Beauty - Store still closed well after opening time.... - Hair Salons Near Me - Leesburg, Virginia

Me and my friends (3 male sophomores in high school) were trying to go to ulta to smell some of the colognes. It was around closing time, but the doors were locked. When one of the employees heard the doors budging, she shouted, "you are a male, leave!" She was early 20s, tall with medium length dark hair and eyeliner. Was an awful experience and felt very upset about the whole experience. read more

I hate writing reviews but I will today. You want help with anything makeup? See Tori! I look for her every time I go and when she knows you? She knows you! I also love her honesty... if she doesn't know she won't lie and say she does. And I absolutely love that. Truthfully everyone is great. I've never had an issue and someone is always willing to help. I love all Ultas but the Leesburg location id always my go to store! read more

I want to Ulta to get my hair done in the salon and I got the best results for my hair, the stylist Samia did great job; she's expert in colored and very friendly and kind if you looking for some one professional in colors and hair cuts I recommend Samia at Ulta beauty Leesburg read more

They really made me feel lesser. This is unfortunate, because I used to like this store. They have such a great selection of products. But when I revealed that I have a disability, the staff at first wanted to refuse to serve me, relented, and then made fun of me. I usually prefer to leave positive reviews, but in this case, I would be remiss not to warn others. I'm sorry, Ulta. I am sure this is not what you intended. I am sure you intended to lift all people up. But the front line staff on shift at 6pm July 31st 2020 were not up to the task. read more

rating 5 stars because of Jessica! she was awesome and sweet. heard me out and took her time with me. i went in with lots of questions about my skin and foundation products. let her know my concerns and she took her time and made sure i left there satisfied. matched me perfectly! read more

Rude and unhelpful. Wouldn't honor the sales they advertised on signs within the store for some reason... the Dulles landing location is much nicer read more

My kids went to buy stuff from Ulta ages 10 and 12 with a friend of mine. My children counted cash and handed to the cashier, Anna Marie. Anna Marie struggled counting the money and demanded more money!!! My friend covered them. I called the store and her drawer was over!!! Watch them they will take more than amount owed! Never shopping there again!!! Then they tried to give me back my cash refund in a gift card/merchandise credit. WTHeck?? My kids found better pricing same product online. I suggest going to Ulta take photos of what you like and shopping for better pricing online. read more

Came in with my receipt for an item I wanted to exchange. Even though I have proof of my purchase and the unopened item I was told I had to sign up for their rewards program in order to receive a refund. read more

Just left from this Ulta and the manager with the dark hair was so rude. I was standing on the edge of an isle looking for help, she clearly looked at me then turned away. I walked up and directly asked for help. She had no means of providing customer service for me what so ever. Even telling me that Sephora could help me instead... WHAT! Did you just recommend your competitor to me? Then to redeem my points the cashier asked for a manager to process them for me and to my surprise this rude woman was the manager. Never made eye contact with me at the register, not even a smile have a good day. Just walked off. I told the cashier the manager was rude to me and she just tIlted her head to the side and said sorry. Have a good day. lol I will not be going back there. read more

This place has a lot of different brands but when we visited the store on a Thursday night there were only two people working. It was impossible to get any assistance so after wandering the store for about 15 minutes we finally found what we were looking for. Unfortunately, there wasn't anyone at the register and there was someone in line in front of me. After waiting five minutes in line without any acknowledgment we left the store empty handed. I wasted 20 minutes of my life in that store. My advice is to skip this store and go to a department store. Of course if your time has no value to you, feel free to go waste some of it here read more

Today went for eyebrow wax and their service is really bad. my daughters eyebrow don't look good and shape is really bad, one side is thicker then the other. I am Never going for salon service in ulta now. read more

I got two things during my visit to Leesburg Ulta. I got snapped at, and I got beauty products. I'll adopt a snapping turtle if I want to be snapped at. I don't need to travel to Ulta for that. If I need beauty products, I'll go to Sephora from now on. Long story short: I bought Christmas gifts. I was expecting one of the items to be 50% off at $20, but I was charged full price at $40. I called the store about it, the lady who I spoke to put me on hold, when she came back said that she checked with the manager and the sale expired yesterday, but they would price override the item if I came back into the store. I came back into the store and walked to the register. Grace greeted me, "Welcome back!" I thought this was a friendly greeting, but boy: I dead wrong. She was expecting me. I briefly explained to her that I had been overcharged. The following dialogue went like this: Grace: "So you want to return it, [which was more of a snide comment than a question] because the sale expired yesterday so it's not something we're going to honor." Me: "I don't want to return it. The lady I talked to on the phone said that you would discount it." Grace turned to the employee next to her at the cash wrap and snapped at her in an angry tone "You told her that? I told you that we don't honor that sale. We don't do that, ok?" Then she turned to me and said with the biggest attitude I've ever encountered, "The sale expired yesterday so we won't be honoring the promotion." Let's pause here. I wasn't the only customer at the cash wrap. There was another customer next to me. Grace not only snapped at her staff, she humiliated her staff in front of several customers, all over $20. Last time I checked, leaders have productive conversations with their staff outside of customer's earshot, unless Ulta's company culture goes against that and encourages their leaders to train their staff through shame and public humiliation. At this point, I just looked at her and said, once again, "She said you would discount it." She immediately snapped at me and said, "Do you have it with you?" I told her, "Yes." "Go get it." Umm, e x c u s e m e ? ? What?? What type of power trip was that? I'm not aware of any policy that says that I have to have the item with me to get a price adjustment, and if that is actually a policy I sure didn't receive an explanation for why I had to leave the store and come back for the second time in one night. Did she think I was lying? Did she think I already returned the product and wanted to get some extra cash? Was she expecting me to not have it with me, and then pull some crap like, "If you don't have the item with you I can't change the price?" I just said, "Okay." and left. When I came back she just had to get another jab in. She said in the most abrasive tone possible, "Just so you know, in the future we won't be honoring a sale like this again for you especially if it's expired. You need to check to see if it's expired from now on." Wowza. That's all I can say. Just wow. She practically forced the cash and change into my hands, I signed the receipt, and I left. It's not the customer's fault that the promo signs were left on the sales floor. The signage was left up for a whole entire business day. Thanks to Grace, I now know that I should always be wary of whether the promotions on Ulta's sales floor are accurate and up to date. Cause that's totally the customer's job: make sure the store's promo signs are up to date. Grace is the complete antithesis of everything I expect walking into an environment that's supposed to be customer service oriented. She snaps at her staff, at customers, she cultivates an unwelcoming atmosphere, and she guarantees that the customers she interacts with associate Ulta with her crappy behavior. Just scroll down and read the reviews about Grace or "the blonde manager." She has consistently been driving customers away since at least July of 2016. I called Ulta Customer Service and spoke to a lady who directed me to submit a complaint to Ulta through their website, which I did: in detail. I'm hoping that Ulta creates some positive and productive resolve of this ongoing issue. When a customer's most notable experience is something like this, that's pretty sad. Moreover, it's pretty horrendous when a manager is perpetrating this type of behavior. If this is all Ulta has to offer, then I can find all of that elsewhere. After this evening, I won't be coming back. P.S. I really hope that Grace apologizes for her snappy, demeaning, and downright awful behavior to the lady I spoke to on the phone, who I assume to be the same lady standing next to Grace at the cash wrap during this whole thing. Kudos to the lady that I talked to on the phone. Kudos for trying to do the right thing only to get crap from Grace in front of customers. I know retail is tough, but it shouldn't be tough on you because your manager is making it tough. What an awful way to be treated by your manager read more

First time booking a salon appointment here. Got a confirmation email for 1:00 PM. Show up at 1:00 and there is no aesthetician because she "Left sick" and my appointment is in their computer for 12. "Sorry, we don't know what happened." Doesn't inspire confidence. I scheduled my week around this. I'm sitting here waiting for them to "figure something out". I'm PISSED. Unacceptable. read more

Do not go here! If I could give this zero stars I would!! I just left the store, needless to say I won't be going back!! A short black haired lady in her 50s maybe, was insanely rude! She kept giving my friend and I nasty looks and followed us everywhere we went! Idk if it's because I'm Hispanic or a teenager, but she stood 6 inches from me everywhere I went! Everywhere I went she followed me, and even rubbed up against me twice in an isle. Not sure if she was following store protocols since she's supposed to stay 6 feet away from me?! She found any excuse to walk right in front of me, and kept coming up to my friend and I. She really made me feel super uncomfortable while I was shopping. I purchased my item and left. Worst experience ever, she really should get fired. The rudest person I've ever come across. Will definitely not be going back! read more