I came into Ulta today 3/30/26 to use my gift card. I found a perfume I really like! But I'm giving them five stars not because of the product. They deserve five stars because the staff went over and beyond to make sure I was able to get 20% off even though I could not find my coupon. Thank you Yasmin and two others lovely Staff members. You were so kind and it did not go unnoticed! read more

The entire structure of Ulta needs to be overhauled. You cannot trust Guest Services to resolve real issues with customers on behalf of the customer. They are there to cover their butts. Be very careful of getting your hair done their and for crying out loud don't dare complain cause they will 86 you forever on the spot without ever attempting a respectful resolve. I tried on ever level to be heard and was sent generated emails over and over dodging everything I said. Oh, while I was dismissed from salon services, I was more than welcomed to spend my money in Ulta's store anytime! How pathetic of them to make me the problem when no problem ever existed other then Ulta's woke & ignorant mentality. read more

I accidentally got charged twice for my purchase on 3/23. Mistakes happen, I completely understand. The part that infuriated me is that no one reached out to resolve the issue. Store manager was told to contact me and nothing. I came into the store and was told I have to call. I called and no help. Emailed and again, no help. So I ended up coming in and returning the items to get my money back. AFTER my return ( I have the receipt and all) Ulta cancelled my return! I don't have the products or my money back. Shocked out of my mind. I had to file a claim. Super disappointed and will never shop here again. Sale associates are nice and helpful but shocked by the treatment of corporate regarding my issue. read more

You can buy awful makeup but they won't give you the free item for you birthday. They don't sell anything you actually need. I'll never shop here again. read more

Rude and unhelpful unhelpful associates. Employees are inattentive and catty to customers despite seeming overstaffed

Asked whether they carry Curel. There were 3 employees and a manager standing there who mentioned something about thousands of SKUs. Either nobody cared, or nobody knew, or knew how to find it. This is just weird. Now I'm paying extra to order it from Japan, because I don't even want to support Ulta online after this. read more

This store is the worst store ever. I highly recommend that you do not pick up in-store because the staff doesn't know how to use the handheld device to find your order. Also, when they say they actually picture order they haven't picked your order. I sat in line for 15 minutes and the girl had to go get my items because they hadn't picked them even though I was informed 3 days prior that it was ready. Another fun fact, if they're out of something that you paid for online they don't tell you and they charge you full price. When I called the 1-800 number they told me that they were in fact out of my item and that I would be reimbursed for that amount within 3 to 5 business days and they would give me another $10 coupon. Big deal, not. Those coupons come out every month or so. I clearly already got all the things I wanted so I don't need anymore. I wanted my product. The staff needs to be retrained, the policy needs to be updated for the customer and the customer should be the priority not their stupid promotion. I will not be shopping there anymore and I will be buying my stuff on Amazon. I suggest you all do the same. And by the way I was supposed to get a phone call from the 1-800 customer service line and I never got it and they never told me that they were going to give me my money back for the item that I purchase but they were out of. Therefore I had to take time out of my day to call the number just to be told it's my problem. As a retail manager of over eight years this is absolutely unacceptable. I asked them to Simply send the item that I paid for to my residence and ask for my birthday gift since my birthday is in 3 days but apparently I have to go to the store for that and they can't accommodate me. What a joke. Furthermore this was my original complaint but apparently that wasnt enough....I had a rough experience to say the least while trying to obtain my pick up order. I was at the store for nearly 15 minutes! At first, the lady at the counter allowed me to wait 5 minutes in line before calling for assistance. Multiple employees came and went but it took another three minutes for someone to open another register. Meanwhile two more people had been waiting in line. One lady even left. Next, the young lady said that she could help me at the other register but then had me move to a different register because I was picking up an order. No big deal but at this point I'm slightly annoyed. We get to the other register and she is playing on a phone which I found out after a while that it was the phone to administer the pickup orders. She was having technical issues and asked for assistance to the other girl and the other girl didn't know anything about it. Rather than calling a manager she proceeded to play with it for several minutes but she finally figured it out. She went to look for my order and could not find it. Apparently my order was never put together and put in the pickup spot. This is strange considering that I purchase the order on Sunday and received an email saying that I could pick it up that evening on Sunday if I wanted to and today is Tuesday . The lady then said she would be right back and got the products for me. She brought me back to the bag and gave me an odd look and I said thank you. I grabbed the bag and realized that one of the products that I asked for was not in the bag. That item happened to be on a promotion and I had a coupon so I asked what we could do in order for me to still get the same price if and when that product comes in again. She said sorry I don't know. She said I could stop by again to get the lotion. At this point I am beyond Furious because if I hadn't looked into the bag I never would have known that one of my products was not in there. The other thing is that since it was on promotion , technically if and when that product came in again I would have to pay full price which is not fair to me . Also, she did not offer me a rain check or a coupon, or any other compensation for all of the things that went wrong with this order. As a retail manager of over eight years I was beyond frustrated. Also, my birthday is in two weeks and I was going to get my birthday freebie but I was so upset with the whole situation I didn't even care to ask. I hope that this will be addressed and to be honest I don't think I will be shopping there again. I would appreciate some sort of coupon or possibly get my lotion sent to my home with my birthday freebie if at all possible. Show less read more

Took a half hour to return two pallets that gave me pink eye. Both were on my account and I had the receipt on my phone. There systems put in the eyeshadow pallets as blushes the tried to fight me say it's the wrong items. I told them to scan another one of the same pallets and tell me what it came up as. It came up blush. The manger had to get involved to try to fix it. After almost a hour I got my money back, no apology nothing. Never coming back to such a unprofessional and unorganized location read more

I came in 10 mins after i placed an online order for hair dye and a brush that they had in stock. Was hoping it would be ready by the time I got there because it was a small order but I was told that it would be ready if I came back later. I was in a rush so I asked what time they closed and was told 7pm... at the time it was 6:15? So I went out, ran my quick errand and came back at 6:55 just to find the doors locked. I showed the women inside the store my order and she rolled her eyes at me and turned her back. After waiting a few minutes she opened the door and after I apologized for coming in so close to closing she told me they close the store 10 mins before 7pm.... Which I totally get if I was about to go in and look around the store, but I was just picking up an order that was prepaid after being told to come back later! As someone that has worked manyyyy customer service jobs I get that it sucks when someone comes in when its getting close to the end of your shift, but it happens sometimes! And in this case I dont think I was being unreasonable. I left this place 3 stars bc its clean, and there was another women inside at the time who helped me with my transaction. I left the store at 7:03pm. read more