The manager monica is incredibly disrespectful. I had a simle miscommunication over pricing with a stylist and when monica came to "help" she was hostile and dismissive. I ended up having to call corporate to get the issue resolved. The other ulta employee were nice and tried to help but monica snapped at them and repremanded them infront of customers. Overall the employees did not seem to be comfortable around her. read more

Where upon one one like myself finds the need for makeup, makeup remover and a glossy pink lip that slays all day, one should look no further. The store is organized well and staff are helpful with locating specific products. Significant selection and variety of brands. Checkout was swift and prices reasonable. My only concern was the sales floor inside was packed with such a plethora of displays and products that it is difficult to navigate for ADA accessibility. Plenty of parking available outside and other convenient shops around. read more

Amber helped me pick a foundation color which I was concerned that it might be a tad dark but she was right! Amber also picked out the perfect lipliner and lipstick. I am so happy with them. I didn't think I'd ever need to select that color of lipliner which is more of my natural lip color which is dark but it looks great with the pink shaded color! Thank you Amber! read more

i got a haircut with Elisabeth and wow was it interesting. Dry cut, no hair brushing, spent 5 minutes acually cutting my hair, didn't offer to wash my hair until i asked, spent more time washing my face than my actual hair, was very rude and talked bad about other clients, insisted my hair was fine before but "sure, i'll do that i guess" and ended up leaving half way into blow drying my hair and told me we were done. no apologies, no reasoning, just "we need to cut short today, have a good one". ended up leaving with wet hair that was half styled. it was not my fav experience and getting it cut at another place tomorrow, wasted my money, time, and energy. read more

I had Alloy as my hair stylist today and would not recommend. They did not greet me, ask how i was doing, or try to make me feel comfortable. Even a simple Hi or basic small talk would've made a complete difference. They said that the haircut i wanted was what i already had if i just styled it.... which i would disagree with because i do style my hair and it does not look like any of the pictures i had asked for. They did not talk to me the whole appointment, ask me any clarifying questions about my haircut, and made the slightest change to my hair and sent me on my way, with a haircut i did not ask for. if they did not know how to do the haircut i had wanted i would've preferred they had told me that so i could've went somewhere else and saved my time and money. this interaction was super unprofessional and made me very uncomfortable. the company offered me my money back for the haircut (but absolutely not for the $40 clarifying treatment... which i didnt request) I don't really care to get my money back I just hope the company can help address this issue and the stylist because i was treated with 0 respect, left crying and feeling bad about myself...... super disappointing experience read more

Recommend against getting salon services. I tried them out once a few years ago, and was moderately happy. I selected Felicia because she did a curly cut, but the result was very uneven and not enough of the dry hair was cut out. So I asked for it to be redone as a wet cut. She had no availability sooner than 20 days. She recommended against using thinning shears, and I had not been happy when a different salon used thinning shears, though I did ask her about whether or not that would be helpful for my hair if used properly. I agreed to let her cut my hair her way. There was a spot which was shorter on one side that the other, but I thought I would give her one last chance anyway. May 3rd time was the charm. Felicia instead wanted to argue with me about how I had insisted on her using thinning shears on my hair which is false. I complained about the thinning shears cut here on Yelp at Fantastic Sams in Santa Barbara when Norma insisted that I need the thinning shears and she cut my hair so short in one area that I couldn't pull it back into a pony. Gawd. But whatever. Felicia & the manager wanted to argue rather than turn me into a loyal customer. I guess this was her one last chance. And that's why I can't recommend it. Also, they really made me feel embarrassed. Here is a review I wrote last year. I don't know if she actually used thinning shears then, but it would have been back in August of 2023 and not March or April of this year when I tried the curly cut. The more I think about it, the more upset I am. I would give negative stars if I could. https://www.yelp.com/biz/ulta-beauty-lompoc-2?hrid=TKAW4Kd3kYlviKnmQT1lvA&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) read more

The goth girl did such a horrible job piercing my ears I took them out immediately after!!! I'm not too upset about it because I know they're not known for their piercings and it was just a last-minute decision because I saw the piercing station, but it was the worst decision ever if you're going to get a piercing here and you see the gothic girl pull up. Tell her no. The other employees are pretty nice. read more

What a fun place to shop for all things fragrant and beautiful. I swear, my inner-drag queen comes out when I enter this store. And yet I stay grounded in my own male-ness and can thoroughly appreciate all that Ulta Beauty has to offer. And thank goodness for salespeople like Christina who are there to guide us all through the many bits of glamour. This store has absolutely everything for pretty much every part of your body. And from head to toe there is something for everyone. I actually went in with high hopes for finishing up my Christmas shopping, and got totally sidetracked with trying to find a signature scent for myself. Did I find one? No . . . but after pretty much spritzing every part of my body with several different manly sprays I think I may have it narrowed down to less than a dozen choices. I was able to pretty much wrap up the rest of my Christmas shopping right here, and Christina helped me keep focus as we looked at my list, checked it twice, and ended up finding way more that I had anticipated. Who knew that beauty products can be so much fun to learn about. Christina totally opened up my eyes and mind to specialty beauty products that I never knew existed. All I know is that I have never been so excited to have my family open the many gifts I purchased here. They too will also think that my inner-drag-queen had come out when selecting these items. The big question for them will now be, "what will your new Drag Queen name be?" (all Yelpers suggestions will be considered). read more

Great service, sweet people. I just want to thank the team for being so kind! I hadn't realized I stayed shopping passed closing. The young lady at the front kindly let me know they had already been closed for 15 mins.. I was embarrassed! Thank you for handling that awkward situation so professionally. read more

LOVE THE PROXIMITY, PRICES... The store is well-stocked with BOTH high-end and over-the-counter beauty essentials. -That's the main thing that separates ULTA from Sephora, and it's such a nice thing for "folk" like myself who can't always afford an $80 product. I still feel special when I buy a lesser known brand, and the way they have it arranged is vey appealing to the eye. There is also an on-site hair salon and brow bar. The store is clean, diverse, and uncluttered. I have found a few wonderful associates who are kind and helpful, such as yesterday when I encountered a middle-aged, beautiful blond lady who made my daughter and I feel so special and provided us with great direction and recommendations. I'm so sorry I didn't get her name. However, I still think there is a lot of room for improvement in sending out roaming associates to help, since they are still rather spartan. -When you do find an associate, they are generally spot-on, so kudos! Parking is plentiful, as this store fronts right next to the Camino Realle Market place and you can grab a burger from fan favorite "Mesa Burger" right next door! Also, ULTA allows you to quickly accumulate points on purchases and (unlike Sephora where you get to redeem points for small samples), you can redeem your points on anything in the store! If you get to their highest level of purchase, it also qualifies you for accumulating double purchase points and free shipping. How nice is that!?? :) read more

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Ulta is my go-to for beauty products! I love coming here due to the easy parking and large amount of products. The store is generally clean every time I visit. The customer service is hit or miss. Sometimes I'm greeted and asked if i need help, sometimes I am ignored until I check out. I got my hair done at their salon about two years ago and hated it. The staff wasn't friendly and was nicer to the other staff she socialized with. The MAC counter staff did my makeup previously and did a great job! Pick up for online purchases is easy which I also appreciate. read more

I went in today to look at the mac products I asked an employee for help super sweet girl great customer service her name was Jazmin it wasn't her department so she sent another girl to help me. I asked her if they had a product on a tester cause it was missing on the display I just wanted to see the shade without having to open a new product but she thought I meant I wanted testers of it? Even tho I repeated it to her twice. overall I just didn't like her attitude snobby white girl. read more

I had surgery on my shoulder and cannot wash or dry my own hair for several months! So I went on a search for somewhere that I could have a wash and blow dry for a reasonable cost. All seemed good when I booked. But, and to me this is a big but, the stylist arrived 15 minutes late! I was her first appointment of the day, so she should have been on time. She didn't really ask about how I wanted my hair dried and styled, so I had to tell her. I specifically said I wanted it quite 'poofy' not really sleek, and also, not flipped up at the ends, but turned under. I guess she didn't understand, because I got flipped up and super sleek! I was hoping to get a week from this wash and blow-out, but I will have to get a friend to do it again in a couple of days, because this just isn't going to last and it isn't my style. Very sad, and the stylist was a really nice girl, just young and inexperienced and didn't listen to the customer. read more

Love love love their salon!!!! I went to get my hair cut/glossed and eyebrows done and from start to finish each time it was an easy experience and best haircut I've ever received! The prices are competitive to other salons in the area and I walked out after all 3 services spending what normally would have only gotten me a hair color. The quality outcome was far superior to any other salon. Emma does my eyebrows and while that service does line up with the prices of Santa Barbara competitors for the service, her results are just so much better than any place I've been to! She shapes artwork! I love and greatly appreciate being able to book the services online and that the account stores past services to rebook. read more

I always have help whenever I come to this store, they're super helpful. The products are always stocked.

The girls here are always so nice. Today, Ju Ju helped me a full line of elf products. I'm new to the line and wanted to try a few products. She was very knowledgeable and I got a bunch of stuff! They are always sweet to my dog and he loves coming. The store is lit well and clean. We love it here. It's nice to have a great cosmetics store right here in town. read more

I was shocked and disgusted to come into this Ulta today where dozens of preteen girls were shopping. They have this display front and center. Do better Ulta. stop sexualizing our young girls. When I said something to the girl that was working at the counter, her response was "yes, I know, but that is a brand". Hey Ulta, guess what. As a corporation, you are making the decision to put that display up. You are saying that it is OK. This is the last time I will come here. read more

Ulta Beauty - Inappropriate Display - Cosmetics & Beauty Supply Near Me - Goleta, California

I love this place! Not only do they carry drug store brands but you can pretty much find all your beauty supplies, get your hair done, and nails too. They sure know how to keep their customers coming back for more by constantly sending me coupons in the mail lol. read more

My favorite Ulta location !!! I have probably shopped at over 20 Ulta locations & the Lompoc Is officially my new favorite. Within seconds of walking in we were greeted by 3 employees. Every corner of the store was clean & tidy . A lot of stores look like a tornado hit after Christmas. That is not the case here .I found everything I was looking for & was offered assistance multiple times . When I inquired where something was located , they actually walked me over to the display !! Check out was a breeze, cashier was friendly !! Worth the drive from Santa Maria! read more

Go to store for beauty items, great products but too bad customer service is below average. You'd think you'd get exceptional service since during CV 19 stores are slower but the women at the register are more interested in each others convos, that seem to include the Mgr. Three of several items I purchased were not marked down to correct sales price, again, slower foot traffic therefore more time for Mgmt to get store in order?! Ughhhh! read more

I went to get my makeup done at ulta beauty. I did the formal makeup option, since it offered contour and next coverage. Julissa did my makeup, I believe she was new and didn't know at all how to do makeup. She kept asking do you want this, do you like this, which product do you want me to use. Personally from experience, I have never gone to a makeup artist that needs to ask the client is this good or should I do it like this. It was a horrible experience, when I got home I took it all off and redid it. read more

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The staff at this store are exceptional! Always warm, kind, and incredibly helpful, especially when giving recommendations for products. I've been getting my hair done with Brianna for about a year and can't recommend her enough--I've had bad experiences with hair salons in the past so knowing that I can trust her judgement with cut and color makes a huge difference and she's great at communicating what she's doing with your hair the entire time. read more

Juliana the manager is SO rude and unhelpful. I love Ulta so much but she ruined my experience. This will be the last time I go to this Ulta location. read more

Online gift purchase of lotion arrived OPENED. I was so embarrassed. I wanted to return it but the Recipient said it was ok, Although i know he was also appalled. I posted a complaint on their website. Not even an apology or even an acknowledgement. read more

I have been shopping at this store since it opened. It is close to my home, and one of the only places that carries my favorite brand for curly hair products- Ouidad. read more

All the people working here, a mega long line, and only two cashiers. The majority just put their stuff back and left. This would never fly in Seattle. I wish I wasn't on the road and didn't seriously need something I forgot. read more

My friends hate coming with me to make up stores, because they end up coming out with more stuff than they intended. Ulta is awesome in that it is located in a convenient location (there's also ample parking), is huuuuuge, and has lots of variety. I love that this store sells Pureology products- my absolute favorite hair product brand. I'll come here for my hair needs as well as the nail polish. The amount of nail polish that Ulta sells is amazing-from OPI to Essie, you will have be satisfied with the alllll the colors. The reason why I only added four stars to this review is because while there are so many things you can buy here, I don't ever know who to ask for help. It seems like the employees are pretty sparse every time I'm there. In addition, I can never find basic essentials here, such as cotton pads. Those should be restocked fairly often (I mean, with all the nail polish you sell, we need cotton pads to remove them off our fingers)! read more

Shout out to Salon Manager Katherine. She does a great job. I'm the type of person that shows what I would like and let her do her thing to make me look good. Sometimes we have an idea that's just not feasible with our hair type. She asks questions along the way and I appreciate that but I let her do her magic in hairstyling. She is professional and understanding and that is why I am a repeat customer from Port Hueneme. The salon inside the store is clean and the other retail associates stopped to greet me as I was making my way to the back. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Goleta, California

First of all, I am not a make up person at all. I dread getting make up for myself. Patricia was extremely knowledgeable in finding me a beginner friendly option for both highlight and contour. She talked me through proper ways to apply and found what would work best for me and my skin tone. Thank you Patricia for the help! read more

Everyone, please do not get your ears pierced here. I cannot believe Ulta is offering this service, the stylist here doing it we're not trained to do so in cosmetology school. They are receiving training through Ulta and doing it with a gun, these are not professional piercers!!! Additional, I cannot find any info on if this is reusable gun or a disposable one. If it is a reusable gun with any plastic on it, it cannot be completely sanatized. If you look into any Ulta you'll know this is NOT a sanitary environment to do so. They will be administering a service that causes open wounds and bleeding in the same facility with testers. Please think about this, someone getting a piercing that's is bleeding and then they go use samples throughout the store ... THIS IS NOT SANITARY! read more

This Ulta is really really hard to love. Understaffed, randomly restocked, and not the greatest service. I recommend browsing online or another local provider for their offerings rather than stopping in unless you know which specific product you want here! The "cheaper" side of Ulta carries about 8-10 brands, but it's likely that a a fair number of those products are not well stocked. I tried to find a brow pencil in brown and wasn't tied to any brand, but it took looking through 5 separate brands to find a stocked selection. The same has happened for concealers, foundations, and lip colors -- you find the price point, style, and shade in a tester, then you realize the product you want isn't actually available to buy and take home. Some of my frustrations with this store are related to the brands, not Ulta's, setup but it goes hand-in-hand. For example, it's awesome to see a beautiful display of $10 lipsticks, but then it's likely that none of them are sealed and there are no designated test products to open and look at the colors. Most sections don't have a single "tester", meaning *any* of the unsealed products could have been swatched... and it's not fun thinking about buying a product someone else has already tested. When I'm at a beauty store like Ulta, I want to hear the wisdom of the make-up experts who work there and get their input. But at this location, I feel like you have to hunt them down and directly say "I would like to spend $x on Y. What should I get?" and the response and helpfulness has been widely varying, most often leaning toward seeming inconvenienced. This location always seems understaffed, weather you're looking for specific products or you're waiting in their longggg line to check out. I am sure I'll be back on occasion here and there, but I will likely make most of my makeup and beauty purchases elsewhere. read more

Long story short I went to get my eyebrows waxed here yesterday and they burned my skin pretty badly. I called today asking for a refund or just any help in general and the manager 1. pretty much blamed me for what happened and accused me of using products that could've caused sensitivity, 2. didn't apologize, and 3. wouldn't give me a refund but told me she would give me a product to help my skin heal. I went in today and the manager wasn't even there but the clerk gave me a used & almost empty bottle of aloe gel. She also didn't apologize or seem concerned at all. Thanks Ulta. UPDATE: A different manager called me a few days later and was very apologetic and embarrassed for what happened and how it was handled. She gave me a full refund and some free products and handled it much better than the first time. read more

Ulta Beauty - When you pay $20 to get your skin ripped off - Cosmetics & Beauty Supply Near Me - Goleta, California

Since my last review, this place has gotten even worse. I went in last week in order to get something very specific that I found on their website. It specifically said the item was in stock at the Goleta store so I took a chance. So, not only was the item NOT in stock, the person I talked to said that it wasn't something she'd seen in MONTHS. So, wasted trip. While I was there, I noticed there was an item that I usually use that had a great gift with purchase and it was worth it to me to get it. The date of the gift with purchase was that day through about a week. This is important because it was literally the first day of the gift and it was about 20 minutes after the store opened. When I got to the register, I had to ask for the gift (it didn't automatically come up) and I was told they didn't have it. I asked them if they had a substitute and two salespeople looked through their stock to see if they could give me anything that would be comparable. I got nothing and still bought the item because I was embarrassed to say I didn't want it without the gift. Despite the fact that the gift was why I had decided to get it that day. In addition to the Case of the Missing Gifts (this has happened every time I've tried to redeem a coupon or advertised gift at this particular location) they had super messy shelves and empty shelves all over the store. I'm not sure if they're closing soon or if they just can't be bothered to clean up or restock. If they aren't closing, what does it say that they look like they are? What a literal mess. This store location has so much potential. I'd buy a lot if they could get themselves together. read more

For anyone who's still making an effort to avoid in store shopping, Ulta's curbside and in store pick up options are a godsend. Also, ordering through the app prevents impulse shoppers (like me) from mindlessly shoveling a ton of products I don't need into my basket! For online orders, you have the option to skip the line, as well. There's a little desk right by the front door that's labeled "Pick up." In total, it takes about 1-2 minutes to get everything! You just need to show the order number (found in the confirmation email) and a driver's license. This genius set up reduces time spent in the store, and makes the transaction significantly more efficient. As for the customer service, I have only ever had positive experiences here. I've lived in Goleta for over a decade, and have been coming to this store religiously since it first opened (not a fan of Sephora). The people who work there are helpful and welcoming, but not over-the-top-breathing-down-your-neck friendly (thank goodness). In my opinion, there's nothing worse than people hovering! However, they're always available when I have questions, so it's a perfect balance that creates a beautiful shopping experience. read more

I went in to Ulta today which used to b one of my favorite places to get fitted for a new foundation and powder but today was everything but a good experience...first I could not get ne1 to help me...n ya it was a lil busy but then when wat looked like a manager blonde tall older white woman came by to more like check on me...I told her wat I was looking for n she brushed me off saying oh wat u have on looks fine....eeewwwe it wad way too dark...then she proceeded totry n help n older white lady...do they work on comission n if so maybe listen to the customer n not discriminate...now im going have to go without nething til i get to sephora which is wayout of my way...I made a point to meander forever until she sent sum1 else over..then i proceeded to take pics of the lip stick i would have got from them but now refused to....oh n btw during the hrs i was there...the bathroom never had paper n the floor was completely wet...mind u i did tell them that ...I was not that busy read more

I rarely give a negative review but this place has consistently been the most frustrating experience for me. I'm a goleta local so the Ulta in the marketplace was anticipated to be a great nearby beauty stop (Sephora is a bit of a trek downtown from ellwood). Every time I try to go to this location, I'm horrendously disappointed. The check out line can be 2 people or 15 people but it will take you 30 minutes to get out of the store from the moment you get in line. There are always 1-2 checkers no matter how long the line is and, shockingly, there are plenty of ulta employees standing around, stocking things, while customers wait and wait and wait. Sometimes they are just staring at you. It's horrible service. There have been a handful of times I have attempted to wait in line and given up. I've even searched the store for somewhere else to pay or someone to talk to, but to no avail. Inevitably, I exclusively rely on Sephora now or the Ulta up in SLO, because this store is inexcusable. Update: I just tried this place again and it took thirty minutes to get through a 6-7 person line. I don't understand why this hasn't been addressed. Maybe it's because all of the employees are spending their time on yelp declaring poor reviews "funny." Totally embarrassing customer service. read more

A former client at Santa Barbara's location, I was so happy to find another Brow Bar close by! It usually takes me several different estheticians to find "the one", but I got SUPER lucky this time around. Let me start by staying that Vanessa is THE brow goddess. I've been coming to her for about 6 months now and I am never going to anyone else. I came to her with a threading mess and within 3 appointments, my brows were back to what I thought was gone forever. I used to spend so long filling and defining my arches with different products (pencils, powders, gels, etc.) but now I can shave that 10 minutes out of my morning. My brows are PERFECT and I highly recommend Vanessa if you are as picky and particular as me! read more

This Ulta has the worst customer service out of any other Ulta I've visited. The staff is rude and the managers don't acknowledge the policies that Ulta.com shows in regards to in store returns. They don't take any extra measures to have their customers walk out satisfied. On multiple occasions they have told me to call the customer service line because they don't want to handle it in store. One time I did call that line and they were so friendly and apologetic for the way the store acted that they emailed me a $10 gift card. Also, you should train your staff to not lecture your customers on how they should use their Ultamate rewards number every time. It's my choice to give my number out. The girl Ashley that rang me out lectured me for several minutes during checkout while I just stared at my phone trying to distract myself. She even said that returns "hurt" their store. Fact check: Your customer service skills are hurting the store more than anything else! read more

Manager name Sierra was super rude when I was checking out. Took a long time talking to customers while waiting in line then was dismissive and unprofessional when I finally got to the front. Girl work on your customer service. Thanks. read more

I was so excited to have Ulta open up near my house so that I wouldn't have to trek downtown to Sephora or order things online anymore. But this place is ridiculous. I typically know exactly what I want, grab it, head to the registers, and then wait for at least 20 minutes in line, no matter what day/time it is. Even if there is a small line, somehow every transaction takes forever. SOMEONE HELP ME UNDERSTAND THIS. There have been a few times when I've literally stood in front of the product I wanted in the store and ordered it online right then (not from ulta) rather than wait in the line. I now only go there for cosmetics emergencies, and it gives me so much anxiety. I often have my small children with me, and standing in a line like that is a nightmare. This could be a great store - I do love the spaciousness as compared to sephora, and the fact that I can get some drugstore brands there in addition to the high-end brands. But I do not want to spend 20 minutes of my day reading the text on every bottle of poo-pourri on the impulse shelf. read more