Mars gave me a haircut and deep conditioning treatment a few months ago and I've gotten so many complements on it since. I will definitely return. read more

We entered the store a few minutes before they closed to make a quick return of an item. The workers said that they were closed and refused to do the return or even provide any customer service at all. I will not be returning to this store. read more

Wow, do NOT dismiss the reviews here regarding their horrible customer service. I read the reviews before going to their salon, but I foolishly dismissed them because a friend of mine loves their salon. What I learned is that you have to be REALLY careful about what stylist you get...quality control is not their strong suit. I called and asked for a full color with the stylist my friend likes (Stacey), but she was booked. The woman on the phone suggested that I book with Christina instead. Keep in mind, this woman KNEW that she was booking me for a full color appointment when she booked me with Christina. I asked the woman on the phone how long Christina had been with Ulta as a stylist, and the woman replied, "Oh, she's new to us, but she's been a stylist for nine years." Okay... The FIRST red flag was when I showed up for my appointment on time, and Christina hadn't even arrived at the store yet. She rolled in ten minutes after my appointment start time, talking loudly about how bad traffic was. I actually pulled up Google Maps at that point to see what on earth she was talking about, and I didn't see any bad traffic of note in the broader Dallas area. So, okay...whatever... The SECOND red flag was when I finally got seated (now 15-20 minutes after my scheduled appointment start time) and talked with her about what I wanted done. This was a fairly basic full root touch-up...I've never seen a stylist act so confused in response to my explanation. I actually at this point started getting worried and asked her about her experience. She told me she usually works with "ethnic" hair but assured me her "technique" was good and that she had worked at Ulta for three years -- so I thought maybe the woman on the phone had been mistaken? But no...later, someone walked in who recognized her and was like, "OMG girl, you're working in the salon now?!" So apparently she had been an Ulta *salesperson* for three years, but not a stylist. I felt it was extremely misleading for her to have responded to my question that way. The THIRD red flag was when she actually started doing my hair and strangely sectioned it with a bunch of elastic bands, then grabbed a brush and acted like she was about to just paint my head. I stopped her and asked if she wasn't going to use foil? She paused, looked confused, and then TURNED TO THE STYLIST NEXT TO HER AND ASKED HOW TO DO IT. I literally almost got up and left at this point, which I DEFINITELY should have. But she kept reassuring me that her technique was solid. The FOURTH red flag was when she put foils all over my hair in the most bizarre, disorganized manner...I swear, I almost took a picture of myself at this point because I'd never seen foils look like that, completely all skewed and at bizarre angles rather than in neat rows next to each other. It looked like I was experimenting with some sort of punk new hairstyle trend. The FIFTH red flag was when she washed my hair with ICE COLD water the entire time. I actually thought maybe something was wrong with the sink, until my second washing (oh yeah, we'll get to that) when I learned nope, the sink was working just fine. She also got water in my ears and never once asked me how the temperature was. Also, at this point we were past TWO HOURS and I hadn't even had my hair washed...I was running late to a meeting with a contractor. I'd told her at 1.5 hours that I needed to leave soon, and despite acknowledging that I was running late to a meeting, she continued working super slowly. The GRAND FINALE was when she got me back in the chair, blow-dried my hair, and...wow. It was a patchworked, brassy mess, with some parts where there were distinct dye lines at bizarre angles where they definitely shouldn't have been. I was trying really hard not to completely lose it at this point -- I'd given up on making it to the contractor meeting, and I'd just spent 2.5 hours for my hair to look like a complete disaster. I told her I wanted it fixed, and not by her. She went to get the salon manager (Cindy?), who definitely recognized the issue and said she'd fix it herself. The bizarre thing was that Christina NEVER apologized or even acted distressed...she was all smiles, seemed totally unperturbed. Cindy was wonderful, but I was there for another two hours for her to fix it (and I still have weird patches missing color, but at least it's passable). But the REAL KICKER? They tried to charge me FULL PRICE. One of the stylists told me, "Oh, yeah, I think you should get a 50% discount," but then the store manager came over and told me I would absolutely not receive any discount, because Cindy had only done a "touch-up" rather than a full fix. (Yeah, not so much, and also what? That's your rationale? We screwed up, but not bad enough?) I literally had to argue with her for about 10 minutes before she finally agreed to give me a 30% discount. I still think it's outrageous that I had to pay anything. Everyone I've told about this experience agrees. read more

This is the absolute worst Ulta. I wanted a fragrance and there was nobody working the floor to get it for me so I went to the cashier with my other items and asked her to get the fragrance. She said she is one of two working the register and can't leave. She fully expected me to pay for everything else when she couldn't be bothered to get help to get the $200 fragrance for me. Wild. read more

Scheduled a makeup lesson over a week out. When I arrived, the person I scheduled with wasn't coming in and they didn't know when she would be back in to work? No one called me to let me know. Then when I asked to schedule with another employee, they said they didn't have anyone else available to schedule with at this location to get my makeup done. read more

Their staff was super helpful in finding the product I was looking for as well as finding me a substitute for the products that were sold out! They had options for me if I didn't like the substitutes to get the products I like to my house! Definitely recommend getting my makeup here!! read more

I've never seen such awful customer service at an Ulta yet here I am. The girl named Sandy, I think, had such an ugly attitude at the cash register. I came in the store with a fresh attitude and she just wiped it all away with a bad aura. I just simply needed to return and then buy something and after every process, she was trying to be quick to get rid of me like assuming I was done when I have a bag of stuff to buy right in front of her face and assuming that I didn't want something when I never said so. Just being dreadful the whole process, nothing was difficult for her at all. Never going to this location again. read more

I came out of my way to this specific store because it said the product was in stock online. I asked multiple people if they had it and they told me no and the girl at the cashier sent me to look in the middle of the store because she said she couldn't leave the register to look. I didn't see it so I got back in line and another young lady ahead of me asked for the same product and she went straight to the other side of the counter and found it. I loudly asked her if that was the last product and she said yes and then proceeded to check out the other customer as if I hadn't been looking around the entire store for 30 mins for this product. She could have least apologized or offered to help me order it online or have it shipped to another store. read more

Saw the male employee greet everyone else around me/ask if they were looking for anything. Couldn't be bothered to speak to me but seemed happy to assist everyone else. Couldn't even get matched for a foundation (the one thing I came in for) and have to trust my gut with the color I chose. Don't work at a makeup store if you're going to be selective with who you help. read more

This was the WORST customer service I have ever experienced. I ended up not buying anything from my trip today. I was debating between two items and left the one I did not want at the end of the counter. Immediately at checkout the sales associate was questioning me about the other item, demanding I walk back and get it for her to put away. I left the item on the counter, I did not think this would be an issue. I also asked her about the price for another item at the counter and she was zero help and gave me an attitude the whole time. I took my money else where and will not be back. read more

I'm always disappointed the employees are so unfamiliar with the products they sell. Most of the employees don't seem to know what they sell or where is it located and basically can't be bothered. read more

Love Ulta, but dislike this location. Quite possibly my worse experience in an Ulta. I placed a pick up order online. Said it would be done in two hours. Went 20 minutes past two hours and it was not ready. No problem. I waited over thirty minutes just standing at the front of the store while people "checked" on my order. Three different people went to check and came back with a three different explanation about my order. I waited thirty minutes plus just for them to tell me they had NONE of the items. Do better. read more

I've become entitled in my expectations of customer service that I expect it wherever I shop. Good service encourages repeat shopping trips. Unfortunately, I think I have made my first and last trip to the Ulta in Inwood Village. On August 12th, I called first to look for a product. They had it in stock and asked for my name so they could put it on hold for me. When I said that wasn't necessary, they just hung up on me. Later that evening, I went into the store and found that item but I guess when I called beforehand, I should have given them the rest of my shopping list because they did not have the other product I wanted in stock. The associate told me that they will get their next shipment on Wednesday. That didn't really help me when I wanted to use a coupon that was expiring that night so I asked if they would honor the coupon on Wednesday. She asked the manager on duty and she said there were no rainchecks. (Rainchecks and coupons are not the same thing). It is clear that there is no customer service at this location and they have no intention in creating a customer base. It was crazy of me to expect it. Do not recommend. I did go to the Ulta on Preston and Forest the next day, found everything I wanted, and they honored my expired coupon (though I was made aware that it was at the manager's discretion and does not normally happen when I called them the night before). Again... if you want clientele, there are better ways to respond to your customers to make them return. read more

When I lived in Las Vegas, my best friend urged me to go makeup shopping with her at ULTA. It was my 1st time in the summer of 2000, and I was hooked. The array of over 20,000 products under one roof in various scents, styles, colors, price points, and quality kinda excited me and blew my mind all at the same time. The cashier asked if I was an ULTA Rewards member, I wasn't, and signed me up instantly. I recall it being fast, painless, and had immediate savings. Which is every girl's dream for beauty product shopping. Getting goodies and saving moolala. Fast forward 17 years and several areas later. I find myself drawn to this new ULTA store addition to their DFW collection. It's located in the Inwood Plaza shopping center off Lover's Lane and Inwood Drive. Parking and the store access is one of the easiest and most logistical compared to the next 3 store locations to my house. It's one minute off the main street with tons of open parking around their main entrance. Yahoo girlfriend!! Last Sept of 2016, I applied for their ULTA credit card and have enjoyed it's additional member perks as well. Using their branded credit card to pay for items in their stores, provides a triple reward point on those purchases, 1:3, minus taxes. Online is a 1:1 reward ratio. Careful on those $50 or more free shipping online offers too, they don't always get instantly credited; Call their online customer service support team for help. Their ULTA phone app has made payments and promo tracking so easy and super convenient. Let your fingers do some walking. There are great deals easily found in their app too. Open up the main screen to see 6 or more sub categories. Check them weekly for incentives, bonus point promo ties that have to be activated, make up tutorials, and much more. Don't be shy sweeties. Jump in and see what you can find. What I was NEVER told or had explained to me by any ULTA representative are the very fine print terms on becoming a Platinum Rewards Member. Once a ULTA rewards member spends over $450 in a calendar year, from January 1st to December 31st. Either at a brick and mortar ULTA store or through their Online ULTA Website, you will then be eligible for their top tiered Platinum Rewards and part of their complimentary Platinum Perks promotional offers from time to time. My irk was getting my credit card in October, spending over $275 on various items, under the impression my dollars spent would keep on trucking right on through the new year until I reached $450. Wrong!! Every ounce of every dollar spent disappeared. So come 1/1/17, I was back to zero dollars in my Platinum Reward Bracket. Now, that's dirty pool in my mind. But guess what, at over 45 years young, I still have to fight those pesky wrinkles, and dry skin, highlight those adorable grey strands, and goodness knows what else with come with my fantastic aging process. Luckily for ULTA, its sale security for this company to keep their doors open. So future buyer's, learn from this burnt Dallas brunette, timing is your friend. Buy and earn accordingly. As of June 2017, I finally reached Platinum status and look forward to additional deals. As of the service in this new store, pppppplllllleeeeeaase. It is so hit and miss, meaning more miss than anything. Associates are too busy talking to one another than to walk around and offer help or make suggestions. Call ahead ALWAYS for promotional items. I have sent two very direct online surveys about this problems. Let's hope they can work out the service & PR/Merchandising quandary before we all lose our minds or pull out more grey hairs. Stock items before you email blast every ULTA Rewards/Platinum member. Hello. Basic marketing 101. read more

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I've been a loyal Ulta customer since I was 25, I'm 39 now and I have had it with these people. Most recently shopping at this location and the Preston location, they follow you constantly! I guess brown people are automatically going to shoplift so they follow and harass and make you feel super uncomfortable. I heard they had good stylist in their salon so I decided to book an appointment and hairstylist took forever! Made next hair appointment before I left. I came back to a different stylist because the other one left. I wanted to use my new Ulta card and get my 20% off but at the register the cashier didn't give me my discount and when we got the manager involved, she was super rude and not helpful at all. I never got my discount! I will never return to this store and all I have to say is, BAD CUSTOMER SERVICE WILL END A COMPANY! BAD CUSTOMER SERVICE IS WHY PEOPLE SHOP ONLINE! read more

Horrible customer service. I placed an online pick up order for one bottle of shampoo. When I arrived 4 hours later, boy only was the order not ready, but I was told they couldn't find the order at all. I pulled up confirmation email, order number, etc. I paid with a gift card that I threw in the trash after placing the order. The girl was extreme my rude, I walked to the shelf and grabbed the shampoo myself. I asked what she suggested I do since I have clearly already paid for the item. She said I would have to pay for it again and call guest services for another gift card. Don't know what use I will have for a store I'm never going to set foot in again. A person with any customer service knowledge would have been apologetic and given me the item I have proof I have already paid for. A process that should have taken 3 minutes took 30 and I paid double. Total BS read more

I had the best experience in Ulta today! I went in a it was like a totally new place. The customer service was outstanding, the store was so clean, and the products were stocked! Linda was so amazing and incredibly helpful. She informed me that they are under new management and have all new people in the salon as well. They are so happy and you can tell by how wonderful they are! If you went before and had a bad experience go again and you won't be disappointed! read more

My favorite Arch Expert, Gabi, is here! Also had an incredible facial with Amanda. If you want perfectly shaped brows and beautiful skin in one place, go here and ask for an appointment with an arch expert and book a facial with Amanda! I'm looking forward to getting my hair done in the salon next... Will update my review again after my next visit! read more

This Ulta might be the worst in Dallas. I went for a purse sized perfume Ulta's website said this specific store had in stock. Upon arrival, I asked a sales person for navigation help to find it and specifically held up the website stating they had it. I was walked to a mini-perfume display, which didn't have it. They then tell me how wrong the website always is. I go up front and ask who I thought was the manager to check in their inventory system to verify they do not have it. Instead of doing that, they call to another person on the floor who says she's never heard of it in the store, never once bothering to look at their inventory system. I'm finally really irritated and about it leave, but on a hunch, head to the Bvlgari area and immediately identify the purse size I was looking for. When I get to the counter, there was no apology, service recovery, etc. I as the shopper shouldn't have the burden of figuring out and finding their products. This is a prime example of what drives shoppers away from stores and online. read more

This ulta has terrible service. I looked up online if they had the mascara I wanted in a travel size and it said yes we do and I went out of my way to go to this ulta and I get there and it wasn't there so then I called the ulta on park lane and they said they had it and so I went to that ulta and got it. I am very upset that I took the time to drive to this ulta and they didn't have it. Another time I went to get my eyebrows waxed and the lady's shift ended at 6:00 it was 5:15 and I went in to see if they could fit me in without a appointment and they said no I am about to leave and I asked what time do you leave and she said 6:00 and I said you have 45 minutes and she said look I don't have time so I left and went to the Preston and royal one they could easily fit me in. Clearly the people at the inwood ulta don't want money. Another time I went with a few of my friends and we were just walking around we weren't causing any trouble and we walked over to the makeup and one of my friends asked what foundation they would recommend on oily skin and the lady said to look at or to buy and she said to look at and possibly buy and the lady says well you can look at something right here and that is not okay to me and anyways about 5 minutes later they sent a manager to just stare at us and we all thought that this was crazy they were all talking bad about us saying that everything we touch is contaminated and needs to be thrown away. Another time I went to get my hair cut and I told the lady to only cut off 1 inch and she cut off 3 inches and I was not happy and I had told her this needs to be done in 45 minutes because I have somewhere to be and she said easy I can do that in 45 min and it took an hour and a half to do wash my hair cut and dry and I was very upset and I was expecting a discount because haircuts there aren't cheap and she didn't give me a discount and I told her that I think I should get a discount and she was like why should you get a discount and I said because of how long this took you and she is says no anyways now I don't go to that ulta anymore I go to a different one but I will not be going to this ulta for a very long time. read more

Worst customer service experience ever. Product sign listed price at $5.00. Rang up at $6.00 and then $7.02. Told cashier the price was incorrect and she told me "oh well, the sign must be wrong." She refused to look at signage or adjust the price. She then said it was already on sale. Who cares if it doesn't ring up the price based on their signage. This is not the first time this has occurred, but it will be the last as I will no longer shop there. read more

I love Ulta and usually the staff is very welcoming, helpful, friendly, etc. Tonight, 8/27/20 at 6pm there were three staff members at the counter, nobody greeted me or asked me for help. When I went to checkout, there were ropes and arrows showing where to go but was slightly confusing. I asked "Where do I go?", one staff member looked at me and said nothing....said it again louder, same thing happened but two staff looked me, finally the female at the register acknowledged me. Never had this experience before but being ignored is totally unacceptable. Especially when I knew she could hear me and made eye contact with me. Better customer service needed ladies. read more

Terrible service in the hair salon with Stacy, she charged me $250.00.My hair was virgin and up to my waist, I end up with short hair up to my shoulders (never asked for that) and orange and red highlights with my real hair and (dark brown). I ended up paying more in order to fix my hair. Would not recommend, did a terrible job. read more

Okayyyy I am sooo grateful for Joe female contract employee and I don't know how to spell his name but I'll try Jurado,humbarto. They both worked so hard to find me a lipstick color that was discontinued by stilla and joe ended up finding the absolute perfect color for me even better than the original stilla that I thought was perfect for me. She is amazing. And Humbarto found me a new mascara I'm excited to try that he says won't leave me with the raccoon eyes after 5 mins due to my oil skin. I really appreciate how they worked welll as a team and executed great results. I will definitely look forward to swiping my card often here. I couldn't have asked for better service, hello at the door and asking if I needed assistance before 2 rows in, joe and humbarto are both an example of exemplary customer service. read more

I love the selection here but I came back three times and my favorite hair product and it was still out of stock. I asked the store employee about it and they said well I could order it for you but their body language made it seem like they could care less. I was headed out of town on a trip so ordering it wasn't gonna do me any good. What's the point of great inventory if you don't have stuff on hand read more

I am shaking mad. I bought a $50 foundation. Took it home and found it watery and clumpy (even after shaking it). Checked ulta's online "no fuss" return policy and went to return at this store... where I was told that my return WITH A RECEIPT AND THE ORIGINAL CREDIT CARD could not be honored unless I handed over my cell phone number or would take half (ie $25 instead of $50). I use my cell phone for work and do not have the luxury of blocking unknown numbers. It's very cute how certain companies think they have a right to our personal information (and to sell it for their profit). After I continued to refuse, shocker, they were able to complete the full refund. Ulta needs to rethink their customer service. I won't be coming back. read more

Awesome store, very friendly staff! Samantha in the salon is amazing, and extremely knowledgeable. Love this store!

Ulta at this location is the WORST of all I have encountered so far. RUDE staff. I am NEVER going back to this location. After reading that most customers have had same experience, I wonder what the management is doing about this? If you do not want to run into snappy and rude people at checkout or unhelpful managers please avoid going to this location. read more

This is comparable like Target is to Walmart. I only recommend it if you need Hot Tools or Tarte makeup. You can click your heels together as much as you want but when you open your eyes it still won't be Sephora. read more

Called to set an appointment for a wax just 2min ago. The guy who answered is soooo rude! His name is Ruben. I was on hold for 5min. I called back and asked if someone could book an appointment for me if the waxing girl couldn't at the moment. He then responded back very rudely that "she was busy with someone else, you hung up" and put me on hold again. I was able to finally speak with the girl at Benefit bar to set an appointment but he needs to check himself the way he answers the phones esp it being a Corporation. I know now that I'm not only who has experienced attitude as the other reviewer stated as well. read more

They were having an event today so I went. Melissa, one of the associates did a full make up using all the Urban Decay products. I am not make up and 51 !! She explained everything she used and how to apply it. She was so patient and helpful!!! I do shop Ulta regularly, but the customer service I receive at this location is by far the best. It is NOT the closest to my home, in fact there are two locations closer, but the service I get here is worth the drive! read more

I went to Ulta for a simple 30 minute haircut, instead I waited one hour for the lady to even show up. On the previous Saturday I booked my daughter a haircut a week in advance for any hair technician they had available. When we showed up at 2:00 they told us she was running late and was in traffic, this was clearly a lie because we looked up nearby accidents and there were none! None in Dallas and Fort Worth! We ended up sitting there for 45 minutes waiting for the stylist to show up and she never did. After one hour we left with still no sign of the so called "pro" employee. read more

The door was unlocked so I went inside. I was asked to leave because it was 9:55am and the store didn't open until 10:00am. Yet the door was unlocked. Your really gonna ask me to leave and lock the door behind me to wait 5 minutes. Rude. read more

Felt so uncomfortable while shopping here with my friend. I was not greeted when walked in and not asked if I need help within the first 20 minutes of being there. My friend then needed help finding her correct Estée Lauder foundation shade, we had to look for help. When we were help the associate applied the foundation swatch sloppy and had had an attitude when while helping. She then put the foundation my friend brought in to return back on the shelf and acted like my friend never brought in a foundation. We were able to find the foundation she brought. After my friend and I continued to look around we were followed and were being stared at. Worst ulta I've been to in Dallas so far Period. read more

I am a 30 year old deputy assessor and my husband is a police officer and processing plant supervisor. We went into this store as a request of mine for our anniversary trip we spent in Dallas. The entire time, we were pestered and followed. My husband even had to pull out his badge to show a Latino gentleman because employees continued to follow and stare. I shopped for my items being glared at the entire time and went to check out. I watched the customer before me, donate to charity, the cashier rang a bell, and everyone clapped. Once I got to the register; the cashier was nice, I donated to charity as well. She rang the bell and no one clapped. I am an African American woman, I have children, and I'm currently pregnant. My husband is a POLICE OFFICER. We would not steal! It's sad that these people are like this. THEY DO NOT WANT PEOPLE OF COLOR IN THIS STORE. Mind you, when we exited, there was a African American security guard and an African American lady who seemed to be a store manager. read more

This place deserves zero stars. I've never been so dissatisfied in my life. Came into ulta for simple things. My friend asked for help when we walked in no one helped after finding what was needed. A manager came up to us and said can I help you we said no... Moving on to the next row of make up the manager came back asked us if she could help us once again we said no.. She did this once more before me and my friend decided to move on to the side where eyelashes and body products are sold... While walking toward the perfume she started to follow me so i looked at her and she said can I help that when I said can I help you.. Your following me.. next thing you know she on the phone with whoever and ask a random man to tell me and my friend to leave this man don't work for the company wasn't a cop he called the cops on us for not wanting to leave the store read more

I went into Ulta and was happily greeted by Zach! What a nice and talented and kind person. I have roseca and he knew exactly what products to use. I have been super happy with them all! He wasn't pushy! I loved that. It can be very intimidating to come in, but he made it a great experience! Go see Zach is you need anything!!!! I wish more employees had his attitude!!! read more

How can you stay in business when the shelves are bare all the time. I asked the girl when do you get your stock and she said last night and the shelves were still bare. And the salespeople dress awful. They are selling makeup and have horrible complexions, greasy hair, sloppy sweatshirts, tattoos everywhere. Not appealing when you are shopping for beauty products. Please give your space to sephora!!! This place is awful and has been for years. read more

Service is horrible here. I went around at 8:15pm 2/21/19. No one greeted me, no one ask if I needed helped. The manager was at the register and seemed flustered with the few customers that were in the store. You could hear her telling the employees she wanted to count down registers already, and that she had so many other things she need to take care of. It felt so unwelcoming. I felt like I needed to leave already and I couldn't ask for help. read more

I am a 30 year old deputy assessor and my husband is a police officer and processing plant supervisor. We went into this store as a request of mine for our anniversary trip we spent in Dallas. The entire time, we were pestered and followed. My husband even had to pull out his badge to show a Latino gentleman because employees continued to follow and stare. I shopped for my items being glared at the entire time and went to check out. I watched the customer before me, donate to charity, the cashier rang a bell, and everyone clapped. Once I got to the register; the cashier was nice, I donated to charity as well. She rang the bell and no one clapped. I am an African American woman, I have children, and I'm currently pregnant. My husband is a POLICE OFFICER. We would not steal! It's sad that these people are like this. THEY DO NOT WANT PEOPLE OF COLOR IN THIS STORE. Mind you, when we exited, there was a African American security guard and an African American lady who seemed to be a store manager. read more