I am an Ulta girl at heart when you compare it to Sephora, but this visit was not it. I came to this Ulta with a group from my church on Friday November 21. The store was not crowded, just steady customers, and our group even called ahead to make sure they could assist us. We were told it would be no problem. When we arrived, our group leader went over to introduce herself to the manager and let her know we were ready to start shopping. The manager was snarky, unprofessional, and her exact response was, "I'm short staffed and can't help other than suggestions." Well yes, thank you, that is literally all we needed from her. To do her job and offer suggestions. Her tone was unnecessary and completely off putting. Thankfully the other associates were kind and truly beautiful souls. The manager with the purple hair... not so much. I told my group that next time we will take our dollars to my home store in Westwood where they know how to treat people and have fun. The Westwood crew is everything, including the manager. South Bay is also a great option. I still spent almost one hundred dollars even with the managers behavior. Dear Ulta, our dollars can be spent anywhere. Please keep that in mind when you train your managers. read more

Employees are the star..if it was a horror show It was like being in a bad movie with them yelling and hooting and hollering about their lives and how they need a break. Meanwhile if you wanted to shop... items are messed up all over the store, out of stock, out of place. The item I came for said it had multiple in stock here..and there was zero. Cashing out wasn't any better. No samples. No did you find everything (no). Long line with one person working it. No smile, no hello, no thanks. Lovely. read more

If I could give Rami in the salon 10 stars I would. He is AMAZING; so talented that it made me feel like I was a sales n in Beverly Hills seriously though, he is great at offering suggestions, is meticulous and is awesome to chat with. Pampering is an understatement! I cannot say enough about Rami and can't wait for my next cut! I did not have bangs before - I'm so glad I took his suggestion! read more

Ulta Beauty - Me - Cosmetics & Beauty Supply Near Me - Braintree, Massachusetts

This Ulta is great to have in the plaza. It isn't as big or as clean as the other locations but I still appreciate that there is one that isn't as far as the one in Hingham Shipyard or Westwood; love that there is one in between. Usually, I don't expect this location to have what I am looking for in store because oftentimes, they don't have what I'm in need of, it's rare to walk out with something I actually came in for. But that just means people frequent here a lot. I've never had an issue with any of the staff here over the years. I really will only go to this Ulta if I'm already parked in the plaza lot and visited 3 other stores here to just walk around. read more

Actually pretty good. Once in a while, it gets crazy in there, and its a mess, and the aftermath is a slobbish mess of everything all over the place. But, usually it's pretty good. Sometimes it's packed with shoppers, and its THOSE DAYS I don;t want to bother with it. But, overall, I tend to enjoy shopping here. read more

I brought in my daughter (8) for a texture set. Things were bad from the start. There are certain techniques you have to use dealing with curly 4c hair. No one should have to be tortured in a salon chair. I asked some questions and even suggested some techniques ( since I primarily do her hair w/o her screaming and crying). This was not about her being a child, but a stylist plain and simple being too rough and not caring. Then the wash, my kid was soaking wet..whole torso front and back..?! How? Then the actual set was a mess bc the rollers were popping and breaking every few minutes. Sidebar: my daughter is used to getting her hair done, been to salons for the exact same service, no issues. I hate to be the one to leave a response like this, but we're not doing the old school angry southern hair salon thing! Service took 3 hours and we left with her hair still wet and in rollers! read more

Had a great walk-in consult with Ellenise today. She had an excellent knowledge of skin care and makeup products. She was able to set me up with a perfect foundation and concealer color for my skin color and type, all the while remaining patient with my questions. All I hear nowadays is negatively things about millennials but this young lady couldn't have been nicer or more professional. Her love for her job was very apparent and made me excited about trying out my new purchases! Thank you again Ellenise read more

I have gotten my hair done with Rami at Ulta salon for years. He is the best and can handle all hair types- he recommends me amazing products for my hair and gives me such genuine advice. He has treated and restored my curly hair and gives me AMAZING bouncy blowouts on my CURLY hair. He is so knowledgeable with all things hair and scalp care. Not to mention that he has an amazing outgoing personality!!! read more

This comment is for the salon: If you, as a stylist, do not know how to handle a clients hair texture then be honest from the beginning. Although the person who did my hair had a nice personality, they knew they didn't know how to properly handle my curly hair and still decided to play in my face like they did know. I left with my hair looking worse than what it looked like when it came in. just be honest and if possible direct them to another stylist who could handle that clients hair. read more

They have expired products on shelves. Check the expiration dates. I went in and asked for a product from Dior, they don't have that brand in store and recommended to get it online. I expected a recommendation but unfortunately they didn't recommended me to try another brand while I was being there walking for like a good 20 minutes. I didn't even got a welcome. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Braintree, Massachusetts

See all

I went to Ulta in Braintree looking for a color match on foundation. I had the pleasure of being waited on by Katelyn. Immediately upon walking in she greeted me and asked if she could hep me. She called over the color consultant and she matched the color quickly. I was in and out in less than 10 minutes. She followed me to the checkout, did my gift card for me. What a refreshing experience I had there because of Kaitlyn. Thank you for being so good at your job. read more

Came here spontaneously because I went to Ulta's beauty event and was given a discount to try out the beauty bar. I am so glad that I came here especially not knowing whether or not it would come out well! I usually go to an independent salon when it comes to my hair for my coloring and cuts. I decided to try a balayage here. I like how the prices are reasonable and you can choose your own stylist based on their experience. I received Janice and am so happy that I did! She is such a sweet girl and I only showed her an example of what I wanted, and she was able to recreate this for me. She also allowed me to customize it and when I was unsure, she took care of it. I asked for caramel balayage and it came out really nice!! It was a pleasant surprise and my friends also complimented the hair color! I would recommend Janice and would come to her again! Update: I was unhappy about my bangs (not her fault, I said yes to coloring the bangs), and she was so kind and didn't give me a hard time at all when I said I'd like to have it fixed. I am so happy to have found Janice here at Ulta salon! read more

See all

The girl with the purple hair and septum piercing was on her phone for a minute before I had to ask for help & she seemed really ticked off about it- making a face at me. She also didn't want to go to the back to look for something I wanted help with. Then the cashier who rang me out seemed to not care in general. She rang me up, told me the total and then asked how much money I gave her. How about count it? read more

I had a really good experience working fragrances one day. She knew all the brands could point in the right destination for the notes I preferred. So if I was basing my experience solely on that person I honestly give a 5. read more

They have points that work to help you save money then while you shop the more you save, they have everything you need pretty much the same as before, or not exactly, but I like the fact that they have the less expensive make up to choose from also... read more

Haven't tried the Salon here before so the review is just for the beauty department. This is the only store I have any interest in for the Market Place shopping area (pre-Nordstrom Rack). Overall the store seems about the same as the other Ultas I've visited (Natick, Westwood, San Francisco) and I put them in rotation to call when I'm trying to hunt down some Limited Edition palettes / sets. (Wow I sound like such a beauty addict.) One notable experience was around January, when I tried to return an online order and it was several items that I realized I didn't need. They claimed that all of their registers / system was down for doing online order returns but strung me along for 20+ minutes just waiting in purgatory to hear back about what they could do. I was extremely displeased that I wasted my time stopping by and the fishy claim that they couldn't return anything... or when this issue would be resolved. Unfortunately I wasn't able to get my $ back because of this pesky issue and have not revisited this location since the incident. I have to wonder if the corporate office imposes weird sales goals like other places in retail and online purchase returns unfortunately affect their total daily revenue so they want to turn away large customer returns? read more

This is certainly not the best Ulta around - and I don't mean that selection or product wise - I mean that employee wise . I'm a diamond member and have been for years- so I do truly enjoy the product selection and sales Ulta offers , but the staff at this location leave a lot to be desired. There is a lot of milling about and chatting when there are customers in the store- but nobody ever seems to be helping anyone . On the rare occasion I need to ask for help locating a product- I find myself having to search for an employee to ask- and when I do they are typically only at the front of the store gathered in groups chatting . But- when you head to the cashier - there's only ever one register open? The young ladies seem wholly disinterested in their jobs- which, is typically a reflection of the expectation set to them by their direct management . A customer service re-boot would definitely not hurt at this location- shame because it's a nicely laid out store and in a great location- but I'd rather drive the extra 30 minutes to Plymouth for better customer service , or head to the location in Dorchester - where I've only ever gotten great service ! read more

I am usually a Sephora girl, but I was in the area and needed to re-up my Kate Somerville products. I wasn't greeted as soon as I came in, but a few employees asked if I needed assistance while I shopped. I overheard a few employees assisting other employees and everyone seemed really polite and professional. The store has many brands: Mario Badescu, Kate Somerville, Body Shop, Revlon, etc. It has a great mix of high-end products and drugstore brands so it really does have something for everyone. I felt like all of the products were really organized within their respective sections and I did not have an issue finding what I needed. Would definitely come here again. read more

Unfortunately, I have to give the salon one star. I paid extra for a "master stylist", I didn't have really high expectations since this is a salon in a retail store, but did not expect to be taken advantage of either. I paid $130.00 for permanent dye, it washed out two days later, I called to complain, but the issue was not rectified. During the consult, I was not turned away, so the hair dresser should be held responsible. I contacted the better business bureau and filed a complaint, I also rated them accordingly on trust pilot. The corporate office is useless and basically told me there is nothing that can be done. I would have been satisfied with store credit, but instead I feel like I was ripped off. read more

Victoria was an ass$&"?. I asked her for a sunscreen and she point out one but I Specifically ask her for a brand and she kept stated you want a CVS product!? She basically referred me to CVS! Really rude when I'm a member to this establishment and would have loved to use my credit card from this establishment. I will NOT be returning to this location! Thank you Victoria!!! read more

Janice Janice Janice ----I can't recommend her enough. If you want a beautiful blowout book your appointment with her! I've been to Ulta a few times and nothing tops today. As I walked down to the back Janice was the first person to acknowledge me letting me know she'll be tending to me in just a minute and exactly a min later we had a consult and we were off to the washing bowl. Have you ever met someone and it feels like you known them forever; thats her!!!!!!! I'm telling you ladies she's an overall good time and your hair comes out amazing. read more

I had never been here but friends in other states love it. I decided to do a makeup session with Toni and she was great. She was very attentive and patient and did a great job recommending good products at reasonable prices. The person who checked me out up front was so rude. Her and the other cashier were talking about how she was in a bad mood, but seriously I just wanted to check out and leave. She asked me a few questions, which I assumed was to sign up for the discounts, and then got it wrong and told me to call customer service to fix it. Um, you asked me the questions, didn't listen to the answer because you were talking to your friend, made a mistake and you want ME, the customer, to call and fix it? No thanks. I don't know if I would go back. read more

IF YOU SPEAK WITH A ACCENT OR AREN'T PORCELAIN WHITE DO NOT GO HERE!! I went in yesterday and made an appointment to get my hair done which took twenty minutes because of their "system" she told me not to worry she blocked out the time slot no one can make an appointment and she'll manually enter my information my appointment was 1:30 the next day with Betty. I go in today at 1:23 and when I said I have an appointment they look at me as if I said I have COVID. Betty tells me, "Sooo our system is new and I'm so sorry..." my appointment wasn't in the system but she told me she'll take care if I takes the other client is she wanted a full blow dry and she said no not really it's okay just get them dry so Betty came back and said "Your appointment is at 1:30 can you come back at 1:40" I was annoyed but said yes I'll come back. The only Reason I was is because I didn't wanna be delayed because my mom was watching my son. I waited in the car and went back in at 1:45 and she was still blow drying the other customers hair and not even looking at me. So manager Michelle comes up to me apologizing, thinking okay she's apologizing for the issue that's nice. NO. Michelle tells me she tried calling me just now to tell me there was a issue with the system and my name got booted out. I told her yeah but Betty said she'll do my hair. Betty was pretending I never talked to her. So I tell her the inconvenience it would be if it's any later but it's fine and she tells me, "Unfortunate for YOU but we have other clients coming in, okay?" At that point I'm furious at what she said. So I told her, "Since your admitting it's your fault and it's on your guys end the same way yous delayed my day and told me to come back and moved it up why can't you guys move up the other clients or call them like you guys should've called me yesterday or earlier today and do my hair like you guys said yous would since I made my appointment first?" But I'm the nicest way I could have said it. She tells me, "Haha, no, no, I'm sorry but we can't do that to them they have appointments." Soooo I decided to ask her what time did she wanna see me then and omg lol she tells me, "Oh not today another day next week." I said Oh really? "Yeah, unfortunately for you they have appointments and we can't see you today." Meanwhile Betty is pretending I'm not even there. The whole store is looking at me and this manager is speaking over me the whole time and shaking her head and rolling her eyes. So while walking out I asked a employee for the store manager and if Michelle was her and she said no the main managers aren't in and on vacation. So Michelle feels while she's in charge she can treat people like crap. This isn't about my hair alone. This is about everything. I speak with an accent and I'm two shades darker than white. I can see if they was closing or Betty was leaving or anything but this was sorry we can't see you even tho you came in and made an appointment and I was right there when you did and admit that because we have other clients we don't want to get upset but we can get you upset and waste your day. read more

I've never tried the salon here but the retail area of the store is real nice. They carry a huge line of hair products as well as skin care and cosmetic items. From drugstore cosmetic brands to higher end brands, you'll find everything you need at this very large beauty store. They carry so much here that I could explore the shop for hours and I still haven't seen it all! They have a rewards program here which is a great incentive to shop there and they send me mailings from time to time so I get to see the latest specials that they are running. read more

This place is heaven for any girl who likes makeup and all things girly. You can stroll up and down the aisles for hours checking out the newest hair products and whatever your heart desires. They have high end to your general drugstore cosmetic makeup lines. There is a hair salon here also! They do offer a rewards card which is wonderful, as they do send you special coupons around your birthday. This location used to have two end caps of marked down items, but I couldn't find nearly has much items on clearance as I usually do. The cashiers were very nice and made sure I got my rewards points for the visit! read more

Ulta Beauty - My fav!!! - Cosmetics & Beauty Supply Near Me - Braintree, Massachusetts

This place is basically useless. The first time I came in here I had a great experience. I asked one of the employees if she could help me find a new foundation and she tried a couple of options on me before we found one that I liked. She was great. I came back a few months later asking for a blush color recommendation, and the girl led me over to the brand I asked for and told me, "here are the blushes" and walked away. Thanks a bunch. 98% of the time I go in there they are sold out of whatever I'm looking for. I like to stick to one particular brand because I like it and it's one of the only brands that doesn't make my very sensitive skin break out, but every time I go to pick up new eyeliner or powder, there is none. If you can't keep it on the shelf, why aren't you ordering more of it? The only reason I keep going here is because they keep sending me coupons and I like their rewards program. I'll probably keep shopping here, but only online. read more

I have had my hair done here 4 times now. I came here for the first time because it was Memorial Day. A Monday and a holiday and the night before I butchered my hair dying it myself. I called and made an appointment for the same day and Jen fixed my hair. I have been going back ever since. It's really reasonable price wise and I can get all my makeup and hair care stuff while I am here. read more

I came here for my first Ulta salon visit (I have shopped here since they moved in) to get a last minute classic blowout with Janice. They had lots of available time slots and different options which was nice and convenient. I arrived a few minutes early and Janice took me back for my shampoo shortly after I arrived. She wasn't very welcoming right off the bat, no smile or "how are you", which isn't what I came for but it goes a long way, especially with such an intimate service. She quickly ushered me into the shampoo chair and asked me what I wanted for my blowout. I explained to her that I wanted a sleek blowout with big, loose round brush curls at the bottom--a basic blowout in my opinion, no hot tools required. She nodded and didn't say another word to me the entire appointment. She made me feel pretty uncomfortable, like she would rather be doing anything but blow drying my hair. Not ideal, but she took her time and did a good job. My blowout turned out pretty damn amazing. She gave me exactly what I was looking for, so I was happy on that front. After my appointment, she printed out a receipt for me and told me I could pay at the front. Upon checking out, I realized she had charged me $45 as opposed to the $35 price I was given when I booked my appointment online. I asked the girl at the register about it and she told me I would have to talk to my stylist about it since it's a different system than their registers--no biggie. I walked back to the salon and asked my stylist about it, thinking it may have been a mistake. She told me no, that was the price for the classic blowout. Even if while booking online it said a classic blowout with Janice was $35? Okay, annoying, but whatever. She just kind of shrugged at me when I questioned it and sent me back up to the front of the store. The same girl rang me up again and upon hearing that she wouldn't adjust the price of my blowout, she asked if I wanted to speak to the manager, which I agreed to. I was able to log on to their nearly impossible website from my phone and show the manager that the price for a classic blowout with that specific stylist was in fact $35, so she went back to speak with my stylist while I waited up front. When she came back, she had my stylist in tow and told me there was a miscommunication and Janice had given me a different and more expensive blowout and it was more expensive because of the curl/wave at the bottom??? Not only did my stylist not mention a word that the very basic style (no hot tools, only a blow dryer and round brush) blowout I was looking for was $10 extra, but she also then tried to say I had asked for a more expensive blowout, not classic. The blowout she charged me for comes with a conditioning treatment and scalp massage, neither of which I received. She then says to me "Is this your first time ever getting a blowout?" Here yes, but not my first and NEVER have I been charged extra for round brush loose waves. I couldn't believe it. The manager made a point to say they will make sure there is more of an understanding between stylist and client in the future about verbalizing concerns or additional prices, and even offered to take the $10 off of my product purchase. It was a nice gesture, but I hate to say I will not be returning to this Ulta salon for any kind of service in the future. For the price I paid I could have gone to a prestigious blowout salon in Boston and gotten a lot more for my money (and probably a stylist who doesn't try and screw over her clients and actually seems like she wants to be there). Too bad, cause it really was a great blowout, but it's not worth the frustration and I understandably don't like being taken advantage of. read more

Ulta Beauty - The round brush "curls" I was unknowingly charged an extra $10 for. - Cosmetics & Beauty Supply Near Me - Braintree, Massachusetts

The Sales Associates here are dangerously under-trained and sadly clueless about the products they sell. I went here to get a product from a line that's not readily available in other stores around here. It was out of stock so I asked an associate for help in finding a similar product. She suggested another brand that was not even close to the texture or color I wanted. It was lipgloss and color and texture are really the two most important things when buying it. So I wandered off to a display on the cheap side of the store. It was a wreck. The associates should be mortified that it looked that way. Instead of standing around, they should be fixing displays. I say this as someone who worked in retail for years. That stuff is annoying but here is the dangerous part: When I was checking out, one of the associates was on the phone trying to advise a caller who is on Accutane about products. If you don't know what Accutane is (like the associate on the phone), it is a powerful anti-acne medication that is generally only prescribed after everything else fails. It's got a ton of side effects and it's no joke. I told the woman who was ringing me up that the associate should really refer the caller to her dermatologist and not give skincare or costmetic advice to someone on that medication. The SA shrugged and looked at me like I was the most bothersome person who ever lived. No thank you. read more

I see Hind B. at Ulta Salon for cut & color. She's great with color, probably the best I've received and does a beautiful job blowing out my hair. My hair is thick and wavy and she knows exactly what to do with it. I highly, highly recommend Hind! She's the best. read more

See all

HIND IS MY NEW HAIR GODDESS. After going to a different salon and having someone butcher my hair, I was VERY nervous to get my hair cut again. She was amazing. She ensured me everything would be exactly as I had asked/ similar to the photo I showed her. And it was everything I asked for and more. First time I've ever left a hair salon actually liking what my hair looked like! Price was great and will definitely return! read more

Most Ultas I visit are out of a lot of products, this Ulta is nice and clean! Pretty important to me when I visit an Ulta. And this store is HUGE! read more

I recently had my hair colored and styled by Bety at the Ulta Salon. She did such a great job. I have had so many compliments! The salon is very comfortable and the price was very fair. I got a nice discount as a first time customer, too!! Also it's very convenient to be able to pick up beauty supplies at a reasonable price during the appointment. Bety helped me pick out a nice shampoo and conditioner. I also like their loyalty program that provides discounts for future appointments. Overall I would highly recommend Bety and the Ulta Salon. read more

This is a review for the salon, not the store itself. I came to the salon on Apr. 30 for a Kerastraight treatment because my normal girl in Everett didn't have time until a few weeks later and this Ulta salon is closer to my house. I was scheduled with Suz, very nice lady, but I'm pretty sure the Kerastraight she did on me was wrong. My little frizzies around my hairline are still there and looked exactly like they did before I came and saw her two weeks later. Now that it's been a month, they're even more pronounced. I've been getting this treatment done every 4-5 months since January of 2012 so I think I know if it has worked on my hair or not. I'm extremely unhappy that I spent $165 on a treatment that didn't come out on my hair like it normally does. It's unlikely that I will be back to this salon, I'll keep making the drive up to Everett. The store itself is set up like any other Ulta store, so that's nice. read more

I love this Ulta. Even though its a half hour away and traffic ridden for me to get there, I'd rather go here over the Plymouth store any day. I'm a huge fan of the urban decay line and this Ulta always has a pretty full stock of everything. I went to the Plymouth location and they had slim pickins or were straight up sold out of several colors of eye shadow and they had ZERO brushes left! Ridiculous if you ask me. The Braintree Ulta, where I went today, had all the eye shadow colors and a full stock of all the brushes in the UD line. Wish I didn't waste my time and gas going to Plymouth yesterday. Needless to say I dropped almost $100 here but was happy to give this location the business. I really like how this store is set up. It feels bigger and it was awesome how workers weren't bothering me at all while I browsed shadows for 15 minutes. They just said hello when I walked in and that was it. I know some people may have preferred someone asking if they needed help but where I come in knowing what I'm looking for, I appreciate the people leaving me alone and not hovering around. The few times I've been here there's 1-2 people at the register depending on the day and how busy it is and a couple others on the floor helping people at their request. Overall this is a great Ulta and I think it'll be my new go to location instead of Plymouth. read more

every time I come here I am never treated in a friendly manner and find the management here extremely rude. the plymouth and Westwood locations are awesome and have frequented their locations and their salons. I had an appt with a gentleman at the salon here at 1:00 and was kept waiting for ONE HOUR while he was with a client and he never even acknowledged me. I also came one night and because I had something in my hand at the counter ( I was going to ask a question about it) the girl said " do you plan on buying that too?" but grabbed it out of my hand!!!! so rude. if it wasn't so convenient I would never come to this location again read more

Rami did an amazing job with my haircut. My hair was all the way down my back and at the last minute I decided I couldn't stand it anymore so I walked in to Ulta Braintree without an appointment. Rami took me quickly and was super nice and fun to talk to. He is an excellent stylist and knew just what to do with my hair! I recommend him highly! read more

Ulta Beauty - The after rami cut it photo! - Cosmetics & Beauty Supply Near Me - Braintree, Massachusetts

See all

Waited over a half hour for my curbside pickup order before giving up and going in. I called after 15 minutes and was told they would be right out. They lied. I sat in my car and watched the store manager and 2 associates putz around the register. Unfk*in real. read more

This Ulta is not in the Braintree mall, which is REALLY useful, especially around the holiday when searching for parking alone can take 20+ minutes. I had no idea I had one so close to me, so I came here on the Monday night before Christmas and found parking right up front. The store wasn't extremely busy and NYX had a BOGO 50% sale so I was very pleased. I like their gift options during the holidays. I almost went with some of the options from Bare Minerals but the person that I was buying things for wasn't necessarily ready for the products included. Sephora is way overrated in my opinion, especially since they don't have MAC. Ulta has some popular brands (Anastasia, Urban Decay, tarte, Clinique), but many good quality, less expensive ones as well. NYX is my favorite of the less expensive makeup brands, and RealTechniques brushes are almost always BOGO 50% at Ulta. They also carry almost all the drugstore brands. Ulta also carries many name brand perfumes & colognes. Plus they are really generous with sampling (compared to some of the experiences I've had with Sephora). Customer service was great. The lines weren't extremely long. Always a great time at Ulta. read more

I myself have been coming to the Braintree want since it opened. And I personally believe it has gone down. I will go to the Plymouth store sometimes just so I don't have to go to Braintree. The drugstore makeup section is never organized and it's never stalked especially the Nyx company. And I always feel like I'm being watched which is really weird maybe I'm being paranoid but that's the only store I feel that like. I'm supposed to be getting a facial this Saturday March 10th because I went to the one in Dorchester and that was a total Fiasco so hopefully I'll have better luck here. read more