I was helped when looking for eyebrow products and the cashier was really nice cheered up my day.

I walked into the store to buy my wife's anniversary gift, but from the moment I entered, I honestly didn't feel welcome. I'm not sure if it was because I'm a man or because I wasn't dressed up, but I couldn't help noticing that the employees were greeting and helping the women who came into the store while I was left on my own. I already knew what I was looking for, so I spent about five minutes looking around and waiting for someone to offer assistance. When no one approached me, I had to find an employee myself and ask for help. She contacted someone on her radio, but even after waiting more than another 10 minutes, no one came to assist me. At that point, I went to the register and waited in line. I explained to the cashier that I had been waiting for more than 10 minutes and that someone had supposedly been called to help me find my wife's gift, but no one ever came. I even told the employee that I may not have been dressed well, but that shouldn't determine whether I receive basic customer service. I have never felt discriminated against like this before, and the experience was extremely disappointing. Maybe it was because I'm a man, maybe it was the way I was dressed, or maybe there was another reason. Whatever the reason, I believe every customer deserves to be treated with the same respect and attention. I came into the store simply wanting to purchase an anniversary gift for my wife, and unfortunately, I left feeling ignored and unwelcome. read more

They didn't have what I was looking for in the store. Sadness. However, they helped me find it online and have it shipped to the store for pickup. That works too! I placed an order online, for pickup to this location. Came back about a week later and grabbed my items. This is a decently sized store. Service was good. They were friendly and very helpful. I love Ulta Beauty. It's my go to spot for makeup, skincare and hair products. read more

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I came in to return an online order and to exchange an item Customer service was awesomethe employee upfront was patient and kind. I didn't feel rushed, and my exchange was a smooth process. I decided to add something last minuteand overall, it was excellent service. read more

Ulta Beauty - The products, love them all! - Cosmetics & Beauty Supply Near Me - Anaheim, California

Had an appointment for a root touch up with Maria and my experience was great! I asked for no bleach and explained that I dyed my hair in another country while I was on vacation, so I didn't know what colors the other salon used for me originally but Maria really took her time and precision to formulate a perfect color match and I couldn't be any more happier! She is super friendly and explains each process very well, giving that extra comfort of telling you what she is going to do to your hair. I would definitely recommend her. read more

Ulta Beauty - After root touch up - Cosmetics & Beauty Supply Near Me - Anaheim, California

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It's an alright Ulta. Standard shop size, some workers wandering around. Felt a bit chaotic with so many customers traversing here and there, but I guess that means it's popping enough that they're getting business before closing on a Saturday night. With that in mind, it felt a bit like a mess in the store. The huge Squishmallows atomizer Cam perfume that I've been wanting to try was bone dry. Lots of mushed and wiped make up here and there. I'm sure they're gonna clean it up after closing and before opening, but those were the battle scars at the end of the day. Not much in terms of Korean beauty and skincare here, a lot of it was sold out and looked like a windstorm hit the store. Or maybe that's the natural Ulta experience... read more

Would NOT recommend doing your hair here please! Save your TIME and money at an actual SALON. I spent 4 HOURS for a "butterfly" haircut and recolor my hair black (when my hair is already black). Still looks the same, not the curls I wanted. Waste of time and money read more

Horrible experience. My mom went in and asked for help and they couldn't even walk her to the specific area where the item was at. They just kept pointing to areas and kept saying "it's somewhere over there". That's rude and lazy!!! Why not walk her over??? plus they are always rude there when I go too!! I wouldn't recommend this location. They need to do better when hiring people nowadays ‍. read more

Izzy the co manager rang me up and was great. She was fast and efficient, also multitasking by helping other customers since she was the only one at the front. Great variety of product as well. read more

It smells so good in here! We were greeted with a smile upon walking in and were able to easily navigate the store. They didn't have what we needed in stock but it was still a fun lookie loo trip. There's a big parking lot because it's in a shopping center with lots of other great shops. read more

This review is for Maria who took care of my Formal Make up application appointment. Another Ulta location canceled my appointment 15 mins before I had to go in and I was frantically looking for another location to do my make up, as I had maternity pictures scheduled. Maria was extremely kind , friendly and she asked a lot of questions to clarify the look I as looking for. I appreciate how helpful she was with some tips and tricks to ensure the appointment went smoothly. Maria really outdid herself with the make up and I felt like she really paid attention to what I was asking for. I left extremely happy and I hope Maria can help me in the future! read more

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I only go to this location if the Buena Park location doesn't have what I need in stock because the employees here aren't as nice and helpful. The store is nice and big but i wish employees were friendlier like before! read more

The workers here seem like they are forced to help you. What happened to cosmetic workers being helpful and friendly seems like they don't know customer service. Rude faces and looking like they don't wanna work there read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Anaheim, California

Natalie is sooo sweet!! I got my hair done by hair & she did such an amazing Job!! Thank you so much Natalie for taking your time as well! Very professional! You saved my hair! read more

I came in with my wife so she could receive her birthday promotional item, and unfortunately the customer service was very disappointing. The staff was unwelcoming and dismissive, and they couldn't even offer a simple "happy birthday" at the very minimum. We weren't expecting anything special -- just basic courtesy. The experience fell short of that, and it definitely left a bad impression read more

Walked in not knowing what to get my girlfriend, walked out with a couple items, Isabella helped me out as soon as I walked till when I left, appreciate the customer service! read more

DO NOT COME TO THIS STORE!!! They did not provide the gift with purchase which was the reason why we bought the elf products in the first place. Then we were told that we had to wait 24 hours to return our purchase. Seriously?!!! We just bought our items. The manager was not very friendly nor helpful and I will definitely not return to Ulta. This store needs to do better and not advertise a gift with purchase if you DON'T have it available even though the promotion just started yesterday!!! read more

I have came to this Ulta before a couple of times when I'm near the Anaheim plaza. Today, I got the Tarte shape tape concealer since it was on sale for only $22.40 since their original price was $32. I only paid $17 since I had my Ulta gift card & the 20% off coupon received in the mail which was a good steal. The service was fast & employee is very nice and friendly even helping me get the makeup item I need. The store is well organized, very clean, and spacious. There is plenty of parking. I would definitely come back here if I'm near Anaheim. read more

Ulta Beauty - Tarte shape tape concealer - Cosmetics & Beauty Supply Near Me - Anaheim, California

I went to this ulta on Saturday 7/12/26 @ around 7:40 and I couldn't find my favorite shades in three brands and was so flustered , SOFIA asked me if I needed help and she recommended another awesome brand along with other products she recommended and I ended buying she was so awesome !! And we have the same name haha thank you Sofia ! read more

I had such a positive experience at Ulta and wanted to recognize the employee, Jenny, who helped me when I came in feeling really self-conscious about my injury. She was incredibly kind, patient, and professional. Instead of making me feel uncomfortable, she treated me with so much compassion and focused on helping me find the right products and techniques to cover the discoloration. She took the time to explain color correcting, helped me choose the right shades, and showed me how to apply everything so it would look natural. Her knowledge and gentle approach made a situation that felt embarrassing much easier, and I left feeling so much more confident. Customer service like that truly stands out. I'm really grateful for her help and for how respectfully she treated me. Ulta is lucky to have employees who care that much about their customers. Thank you again Ms.Jenny. read more

I used to love going to Paulina for my brows but I learned after a couple months of not going that she is working for the company but not doing brows anymore. Sad day! However I tried to make an appointment to get my brows done and apparently the lady does hair too and she was in the middle of a full color and had to cancel my appointment. I rescheduled and got a phone call day of that she isn't available after 2:30 (my appointment was at 5:20) and she was going to cancel if I didn't come in earlier on in the day. Why have open appointment times and cancel on clients if you really aren't available? I've been going to this location for 2 years because I work close by but that won't be happening anymore. read more

Went in today to get my brows done and was very unhappy with the results. I get them done a couple times a year because I'm always afraid of the results being like today's. I had asked for a light clean up because I like my brows on the thicker side. The brow artist Savanah had agreed and said I already had a nice shape and made it seem like no issue at all. Towards the end I realized she kept plucking and plucking and noticed it wasn't just a light clean up. They are EXTREMELY THIN. I had expressed that to her and her response was that she did them this way since thinner brows are trending right now. What does that have to do with what I WANTED and what we spoke about BEFORE the service? I'm extremely disappointed and the recovery of growing my brows back will be a long time. I went in today hoping to feel pretty and left looking and feeling horrible. Never coming back.. read more

This was my first experience at the salon inside the store, i was very skeptical at first, but it was the best treatment, service and cut of my life. lauren was such a kind human being! she made me feel welcome, helped me understand my hair and gave me options. i would 100% recommend her to anyone! definitely booking again! read more

Jessica was so amazing! I needed new make up and she helped me out with everything. She recommended Mac and I'm excited to try it out! Jessica is the best!!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Anaheim, California

Bless the girl with the nice makeup I think her name is Giselle! She helped me find the right foundation shade!! Not like in Sephora where they left me looking like a whole ghost. Bless this girl and her family !! read more

Every time I go into the store, I have a bad experience. The lady and the salon area was not very helpful. I asked how much would they charge to dye my hair and she just mentioned that different wraps or girls church different but this shit couldn't tell me. She didn't call or try find anyone that can help me. She just opened the booklet and that's where she went by. Nobody really asked if I needed help around any other items. read more

I've been to a number of different Ultas. I have one that's less than a mile from my house. But, I drive the 7.5 miles to this location because the staff is actually nice. And helpful! I really appreciate good customer service and a friendly demeanor. I really wish I got the name of the manager; she's blonde and wears glasses. She went above and beyond to help me. And, with such a wonderful attitude! Idk if I reviewed the other locations. I guess I should check lol. For now, this is my favorite Ulta around. read more

Went yesterday to bring my grandmother to get color matched. This was her first time checking her foundation color. Forgot the makeup artist name but she was so lovely taking the time to assist us and with a great attitude, and suggestions. read more

A family member went to pick up an online order but forgot their ID, so they went back home to get it. They returned at 6:02, not realizing the store closed at 6 -- an honest mistake. We completely understand policies and closing times, and we were okay with missing the pickup. What we weren't okay with was being laughed at by an Ulta employee. She was wearing an orange shirt, and I believe her name started with an "M." That kind of behavior is disappointing and unprofessional. Do better, Ulta. Your customers deserve respect -- not ridicule. read more

This review is for Emily! She was so kind and helpful and I'm so glad she was there today. I went in for 1 thing, left with 5 items but was sooo happy with every purchase. I used them all today and my skin looks incredible after just one use! Thank you Emily! read more

Thank you Maria you were so sweet and kind to me. I really appreciate your great customer service. You took your time on my hair I didn't feel rushed.Im very tender headed she was very gentle . Thank you again Maria . I highly recommend Maria if you are looking for a nice full volume blowout she is your girl. I will for sure be back soon read more

Had a great time at the salon . Bassam did amazing with my blowout! Definitely recommend the salon here ! read more

Ulta Beauty - Bassam did such a great job on my hair!! Loved how professional he was! Thank you bassam !! - Cosmetics & Beauty Supply Near Me - Anaheim, California

This was the worst experience of my life. I am a regular at this location and all of the employees know me. This is the first time I have seen this person. This individual, EROS, was absolutely so rude to me from the second I said hello and asked how they were doing. I hardly said two words to him. He got upset because I asked to switch out a $28 eyebrow pencil for a $16 one and I asked him if I had points and then he told me to press the cancel button. I didn't know if it was the yellow or red button so when I asked him which button it was, he just yelled at me, " I said press cancel!" Thank God there was a store full of people watching this entire ordeal and employees watching as well. I asked to speak to his manager and he ignored me so the girl at the other register called her up for me. There was a line of customers forming for him to help them and instead of helping the next guest while I was waiting for the manager Mary, he stood there, laughing at me and flipping me off, can you believe it? After he invited a guest to the register, he said " you can ignore her. She's just crazy." Pure unprofessionalism and bullying all because I switched out an eyebrow pencil. After I spoke to the manager about him, he flipped me off again and said "F YOU" and then he got in my face calling me names and threatening to kill me. He played victim the second I pulled out my phone to record. Please watch this video so I don't have to say anymore... no one deserves this treatment for shopping at Ulta. All the other employees were very kind and helped me with everything I needed. the manager Mary was kind as well but Eros was a monster to me. I have never been treated like this in my life. read more

Ulta Beauty - This is Eros, an Ulta employee that threatened me, harassed me and bullied me. - Cosmetics & Beauty Supply Near Me - Anaheim, California

Every time I come in here there are no workers on the floor. Bad attitudes at the register. I work in customer in service as well. I'm not expecting special treatment. But these people can't even pretend to be nice. I just see stink faces every time I walk in. read more

Visited this Ulta for the first time today and had an amazing experience thanks to Sofia. She is nice, professional, knowledgeable, and helped me pick out the perfect products. I love my haul and will definitely be a regular customer now! read more

I have always come here for help however I did like the attitude I was received with. I saw a worker and she ask someone before me if she needed help. That person did not need any help. Afterwards I went right up to her and ask for help she look at me and said no i actually forgot to go on my break I can't help you but I'll send someone else. I went back to my section and looked over my shoulder and she continued to work and help someone else with their make up. She let her sit down and she helped her found the perfect foundation. I had a feeling this lady was lying to me and was disappointed that she wasn't truthful and lied to get out of helping me. I used to work in retail and I understand circumstances, but this is not OK. I did get help by someone who did not know their foundation very well. She suggested a very dark foundation not even close to my color skin. I hope they do better here. read more

Went in to purchase a few things and the staff were extremely helpful! I do not leave reviews often, unless my experience was worth it... Isabelle went out her to help me, so much so I had to ask if she worked on commission... I have been to several Ulta's and got different treatment (no shade)... I felt like customer and not oddly being followed around or quickly dismissed when asking for help. As, I was expressing how great Isabelle and the other staff was to the cashier Daisy and my mentioning the other stores. She was not only understanding, she apollogized on behalf of another store and she did not have to do that. These ladies are awesome, my exprience was awesome and I will be a returing customer this Anaheim location. read more

Monica is very helpful and knowledgeable. I would return to this location for her advice

Love their customer service always open to help customers love the vibe when you walk in always asking if you need help looking for something in general, always greet you read more

The worst place to get your hair done. When I made an appointment to get my formal updo none of them knew how to do it. Going to a formal event looking like a 5 year old did my hair. It's ridiculous read more