Amazing,beautiful, and hard working employees. You can tell they value their job even when times are tough and store looks extra busy! Go ulta winrock! read more

ULTIMATELY CRAP! Horrible experience. I have been a makeup artist for 20 yrs. Quick question to staff showed clearly they are interested in selling more than understanding customer, product or technique. Know it alls and rude eye rolls to each other. Always pointed in the direction of makeup for young women. I am in my 50s and need make up for mature skin...they were clueless and argued just because I said I preferred cream to powder. I never told them I had 20 yrs in the biz as a pro in CA and NYC. Never ask advise. Expect ageism and immaturity. Just buy your makeup straight from the manufacture and cut out Ulta. ULTIMATELY CRAP! read more

I made an appointment for a consultation four days before and cancelled the same day. She won't refund the $50 I prepaid. Nowhere in the website it's stated that this is the rule. It's simply THEFT. read more

I've only been here a few times one time to get some vanilla body spray and another time to get a shampoo bar and things like that and everybody's always been nice friendly and kind and for the best part the price is online actually match the prices in the store. Which to me is not been happening a lot lately in general whether it's gas station beauty or spa read more

Went in to spend my birthday money and every single turn I made in the store was met with an employee asking if I was "finding everything okay." I felt very uncomfortable because it was obvious they were following me around, I was afraid to reach into my bag for my phone to use my calculator so I could keep track of what I was getting. I got very anxious and shakey even though I didn't do anything wrong, I was hoping this would be a fun little makeup shopping spree that would make me feel better after a terrible week but all this did was add on to the stress. It's really sad that paying customers get treated like criminals. read more

*im transwoman for context i was shopping there today and had an altercation with another customer because her grand daughter kept kicking my legs. I told them rep to stop and when they didn't I got louder and my deep voice came out not one staff interfered to help calm down the situation and I was the "bad person" for getting after a old lady who doesn't know what the UCK! PERSONAL SPACE IS! MANAGEMENT DO BETTER! YOUR STAF SUCKS read more

Ulta is definitely my go-to beauty store both because they carry all of my favorite products but because it is just an easier option than going to the mall. Yay for less parking stress. Seriously I will panic and leave if a parking situation is too much. I feel like overall the staff is friendly, I usually don't accept help as I know what I'm there for. The store is always clean but I definitely don't trust the samples because you never know. The one thing I will note is they are always low on perfume but you can always order that online. read more

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So this review is based on my latest experience in reading the other reviews about staff asking if I needed anything now I'm double questioning my experiences the other times. Regardless this one is solely for one of the staff people there. I was looking for foundation and and she must've noticed my hopeless face because she made an effort to help me. She took the time to try like 4 or 6 different foundations on my skin till we found the perfect match! That has never happened before it was always a close match or it would look off that I hadn't been willing to dish out money on a near match foundation. But thanks to this person she double checked the foundations for my undertone and maybe it wasn't that big of a deal at the point or it's what they're supposed to do I don't know but it meant a lot that she didn't try to rush the process! read more

Got a call 2 hours before my appointment with "Savannah" - cancelling because she wouldn't have time. She mumbled something about the app double booking her, but earlier during the "consult" call she made references to not having time then - why wait hours later to cancel when I wouldn't be able to make other arrangements? But she was quick to ask if I would want to reschedule ... lol for what? This isn't how you gain or maintain clients. Maybe a blessing in disguise. read more

This location don't have my products they are out of it or you have to order online. Also I gone to pick up my birthday free gift they said they are out bummer !! There was plenty of free other gifts I saw yet again bad service plus the cashier didn't know how to use register that she had to get help. read more

Ulta Beauty - Hair Salons Near Me - Albuquerque, New Mexico

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I was looking for a product to help a friend who was having a specific unusual issue, I spoke with someone by the name of Lauren (or possibly Laura?). She was very knowledgeable and was able to direct me to a couple different products that might potentially work. I really appreciated how Lauren listened to what the issue was and put some thought into directing me to what I needed. read more

Ask for Domingo! My teenage daughter went in for a make-up consultation and some basic application skills for everyday use. Domingo helped us pick out products for her skin type, matched her color perfectly then spent time showing her how to apply everything and care for her skin. He went above and beyond to answer our questions, make her feel comfortable and beautiful in her skin! Thank you Domingo! read more

i've gotten my hair cut and styled here. my specific hairstylist called me before my appointment to tell me she was running 20 mins behind. she finally got to me 30 minutes later. i booked with her again today and she had to ask someone else to do my hair because she was with another client. by the time i was done with my style, she was still with the previous client. ulta shouldn't allow their employees to do this. read more

Oh my goodness!!! Seriously best Ulta ever! LeAndra was so kind and helpful suggesting great new products I would never think to try. And Emilia with the brow bar is a genius!! read more

Your doorman was falling asleep standing up. Not one person out of ALL the "working" employees asked if I needed help. I had to ask for help TWICE. Not the best welcoming or friendly environment to shop in. read more

Omg slow slow super slow. Only one person at register and she is slow. There was only one person in front and it took 15 minutes. I just wanted a gift card!! read more

Ulta is the best! This is my favorite location by far, the women who help me are always nice and they always know what I'm talking about or looking for vs the other locations! This spot always gets packed for special days too, make sure you go early. Lol. read more

My wife purchased a few items and when checking out she thought they were updating her information but we later found out they were opening a credit card. Within the same hour we asked they cancel that credit card they we never asked for and they said they could not and it was now up to us to call a number and cancel. read more

I love my girl Miranda. She consistently knocks it out of the park with my hair and my mom's hair. She had patience on how I want things and never pressures me. She explains details and takes her time. I have loved the cuts and colors she has done and will be coming back. Thank you for everything. And makin these ladies so happy! read more

Ulta Beauty - New color and cut - Hair Salons Near Me - Albuquerque, New Mexico

I made a last minute appointment at Ulta for makeup prior to attending a formal event, and the employee who applied my makeup, while friendly, was not skilled in this arena. There is an artistry to assessing a client, matching color shades to skin tones, and doing it all in a timely manner. I ultimately wound up redoing my eye makeup before leaving for my event that afternoon. I wish them well, but there are definitely other businesses that attend to the makeup application service with better skill. This was the third time I'd gone to Ulta for makeup application. I will be going to a different business next time. read more

Courtney for hair, Bridget for brows. U girls are awesome!!!!

Not a single person asked if they could help me. Then to top it off I was confused about where the line was because there was no one standing in line ahead of me just one at the counter checking out. One customer appeared in line on the other side and even though the cashier "NIA" saw me standing there the entire time I had started walking up and she was going to call the customer that appeared after me. She made sure to tell me the line was on the other side with an attitude. She was rude the entire transaction and seemed like a miserable employee. Probably shouldn't be the cashier there because she extremely miserable looking to work there. read more

First time getting my brows done at the brow bar and they look fantastic!!! Thank you, Rebecca!! I will definitely be returning!

I love this place! My wallet absolutely hates it when I come in here but the staff is knowledgeable and kinda I don't mind spending a little more to know what I got works for me. I spent hours in here working out a foundation for my dry skin that wouldn't make me look like the Sahara Desert and would help maintain moisture! I got into using hydrating sprays from Urban Decay before my moisturizer to help my skin maintain some semblance of dewy complexion. The manager took her time to help me find the perfect liquid lipstick to wear to my friends wedding! This is the only place other than my hairstylist that carries Redken products and they tend to have sales on them which makes me happy because they are not cheap. Sad that they don't carry Kat Von D because then this would be one stop shopping for me. read more

Horrible horrible haircut. This is Ulta Albuquerque Coors location. DO NOT use Ulta for hair cuts, just don't. I had let her do my color twice before and that's what she was good at. So, I finally trusted her for a "trim ". Is there a way to post pix? She totally butchered my Bob hair cut to a half shag half bob haircut. Mgt didn't seem surprised at all to know about my bad results either. read more

Absolutely worst place to get your hair done. Never again I spent way too much money on something that came out mediocre.

Customer service a-plenty here! I was serviced by at least 4 different associates but not in an annoying way... 1.) colorful gentleman with decorative eye makeup suggested food places for my mom and me - we aren't from around here so it was helpful! 2.) another gal in harem pants noticed I seemed bewildered and she was right - I needed sheet masks cause this desert weather is killing my skin. Moisture therapy 101 - she pointed me in the direction of sheet masks so I got 4! 3.) couldn't find travel size lotion so another gal (I assume a managerial position) told me to try the Ulta brand and even sprayed a scent on her arm - said it was her favorite. It was nice! 4.) Gal cashier mentioned the lotions were buy 2 get 2 free so she helped me get 2 for 4! Hooked it up :) Not mad! I love Ulta and everyone here was clearly enjoying their job and just wanted everyone else to enjoy the vibes too. Now if only they had buy 2 get 2 free sheet masks then we would be in business!! read more

Oooo went for one thing and left with 5 ! Lol The woman who helped me made a great recommendation for lipstick and was very knowledgable of products. She helped me find foundation and though it was not something I was looking for, I am satisfied with product. I did feel a little uncomfortable when she assumed I needed something that was "good for acne". I mean honesty is key but maybe ask what I look for in foundation & I mostly likely will point out my problem areas , flaws ,needs etc. ..rather than pointing them out for me. read more

I thought the Ulta on Holly was bad.... but I take that back I guess. The employees here are absolutely RUDE!!! The ladies in there really need to be professional. The employees at Target in the cosmetic section have better attitudes then them. Watching and glaring at us while we were TRYING to enjoy our shopping time this Friday, but... I guess not. The gal with short black hair kept walking in front of me back and forth while I was looking at the lipsticks and didn't even say excuse me or asked if I needed help. I don't understand Why they are in this profession if they are going to act like they hate their jobs. Don't know who the manger is, but make sure you check up with your employees and talk to them. Definitely lost my business here at Ulta and I loved Ulta for years... honestly a shame. Will be Reaching out corporate. read more

This is one of the first additions to open in the new Winrock shopping area and I couldn't be happier it's here! I've been to quite a few Ulta stores in the country and this definitely has one of the best selections out there. Sally Hansen, the Body Shop, NYX, Benefit, and so much more. The customer service was fantastic and I found what I needed right away. I was in and out quickly. One of the bigger perks to shopping at Ulta is their rewards program, completely free! So, if you haven't been to an Ulta or you're a regular, this is it! read more

Ulta Beauty - Worth every penny! - Hair Salons Near Me - Albuquerque, New Mexico

This place is horrible, the staff is extremely rude makes it hard to ask questions because it feels like I'm inconveniencing them. I took my niece here to shop, she came all the way from Georgia to visit her family and I wanted to show her a good time. The staff was very unpleasant, I didn't want to ask questions because I was so uncomfortable. I even complimented one of the staff and she completely ignored me. I dont like that I felt so uncomfortable just trying to have fun and shop. Honestly if the staff hates there job that bad then they should quit, who ever owns this store is doing a horrible job. This is the last time I will go to this store, I ended up taking my niece to target and having a much better experience. This location needs to get there stuff together or shut it down because it's not worth spending my money if I always have a horrible experience. read more

This is my second time at the uptown location and the customer service is really bad it sucks none of the girls come up to you and ask how you're doing or if need help there were hardly any of them but I much rather go to the ulta at cottonwood mall much more helpful and better service read more

The customer service is ok but they are always out of all the free gifts and are never willing to substitute anything!

I normally LOVE Ulta especially the one at cottonwood mall BUT this one literally sucked. I was supposed to get freebies for how much I was spending (which is a ton) and instead the cashier tried to charge me for them and didn't even know that I get freebies. I also had cash in points on my account which she didn't even offer to apply to my purchase. They literally had no care in the world for the customers experience. Not only that but having the makeup makeover station right when you walk in is embarrassing for any customer who is paying for a makeover when 50 people are walking in and judging right off of the bat. Not one person asked me if I needed help with anything either. I have never had such a bad experience with Ulta in all my trips. I will hands down NEVER go to this Ulta again. read more

I find out hard to navigate throughout this store. Not impress with the selection and if I had a choice I would go to Sephora instead. They do have friendly staff but the layout of the store is hard to navigate. read more

I went in July to the Winrock Albuquerque location to have a root dye and took my granddaughter for a haircut. Susan did both services and we were pleased. I made another appointment for a complete dye job and haircut with Susan (who only works on Fridays in the salon). The day before my appointment, Aubrey called and left a message that Susan would be out and I'd have to reschedule. Unfortunately, Susan's next available appointment was 2.5 weeks away. Anyone who dyes their hair knows that is not going to work. I called several salons (Mesh etc...), but no one had an available appointment. I then went back to the Ulta salon website and made an appointment with Cristian. Of course the next available was over a week away. Meanwhile my gray is completely out and getting worse by the day. Today, the day of the appointment, Aubrey calls me again and cancels as Cristian has called out sick. Of course no one else is available. What kind of customer service is this? Now I'm back calling desperately around ABQ trying to find an appointment. Thanks a lot Ulta. You are the worst. read more

Love shopping here! One of my favorite places to check out sales. The staff is always very friendly and helpful. Returns are super easy too. Always find what I need! read more

The girls were very helpful when I came in looking to purchase mineral foundation. The associate explained to me the different features of each of the bare mineral products I was interested in and helped me pick out a shade that matched. I have had great service at all the Ulta locations in ABQ and would recommend them all. read more

They're often out of stock on standard and sale items, and in need of a good organizing despite being a relatively new location. I ALWAYS have to ask about promos or free gift specials when checking out, and cashiers feign ignorance about them. Out of promo gifts 2 days into a sale?? Lame. Return policies and regular coupon specials are decent, and their rewards system is actually worthwhile. Usually gotta dodge the overwhelming perfume section, and the music is WAY too loud. Staff can be helpful, especially if it's not too busy. read more

So worth the money! Get Saul? No get Allen! He not only gave me a color that is rich and deep with character with a super cute curly style. Just don't ask for brows, no. Wait for Benefit for that because he is not very good. Love him but lets keep him for hair. read more