This Ulta Beauty was nice and organized when I first visited on 11/21/2023. I was originally there just for an order pickup, but I couldn't help myself with their cute holiday displays and good deals. Their perfume & cologne section is considerably better than most Ultas I have personally been to. At the register was two of the nicest ladies I'd ever encountered working at an Ulta. And although the line was fairly long, they moved it along in under 5 minutes. The storefront can be seen as you drive into the northeast side of the Mall of Abilene. There was ample free lot parking. read more

Ulta Beauty - These are a good deal! 11/21/2023 - Hair Salons Near Me - Abilene, Texas

Haley "GM" she was more concerned about getting her point across than actually listening to a customer. She made it a point to tell me who she was. Do better Haley GM....titles don't matter, the way you treat folks does. Not only did yall put earrings in my daughter's ears that I couldn't remove, you weren't helpful with customer service. Just annoyed that we don't have more options out here in Abilene. read more

I highly recommend John David for any hair care services! My hair has never looked better and is so shiny and healthy looking! He is the best and he is very professional. read more

Worst haircut ever. I'm not lying. The girls in my office today asked if I stuck my head in a blender. The girl who cut my hair yapped the whole time, just kept cutting and cutting. NEVER AGAIN. Thank goodness it will grow back. read more

I really enjoyed treat my three daughters out and getting their hair done beautifully here at Ult by my favorite hair stylist and expert Mikayla Ortega. than you for doing such a great job on my girls hair! read more

This place was awesome and my girl Nia was the bomb!!! I went in back in December to get my brows "fixed". I always seem to go where people mess them up... or maybe I just have weird eyes.... Anyways I went back in February and BAM they were spot on! I also asked about some new make up. I'm tired of Mary Kay. Everything she recommended was absolutely wonderful. I love my make up now. It's so easy and looks great. Nia is your girl. Plus everyone else there was very friendly and helpful. Thanks! I'm one happy customer! read more

Ulta Beauty - My new make up and brushes! - Hair Salons Near Me - Abilene, Texas

I went today. Staff were great, especially Xavier. He checked on me twice while I was browsing, and when I asked about lip liner recommendations, as that's an area I'm not so confident in, he immediately found the right liner as well a gloss that complimented the liner and my natural lip shade. And he put them on me to show me how it would look. It looked great. He knows his stuff and is a great makeup artist. I was really happy for the help. He was so nice and with his kindness, great assistance, and advice. I left the store feeling like a million bucks. Thank you, Xavier! I needed that today! read more

I just want to come on here and say Marie was one of the most helpful workers I have come across! She could tell I was stressed about getting my wedding makeup, but she was able to talk to me in a way that made me calm. She KNEW what she was talking about. Ask for her for all of your makeup questions! All of the other workers I wasn't talking to much because I was just looking for makeup, but when I did talk with them it was always pleasant. I'm grateful for this store, its people, atmosphere, and item selection. read more

all the employees were so kind and you could tell they genuinely loved helping costumers! i had an appointment for the benefit brow arch service and lacie did such an amazing job! read more

had so much fun at the educational blowout class with Regan. She taught my mom and I how to do a perfect salon blowout at home. She gave amazing pointers and was very helpful. I strongly suggest coming to the ulta beauty salon for all your salon needs. Prices are reasonable and they always do an amazing job. They exceed my expectations every time. Thank you guys again for the fun class. read more

Ulta Beauty - Hair Salons Near Me - Abilene, Texas

I got my hair done and it was great . She showed me how to style my cut and what products I needed to take care of it . I was very very impressed. read more

I left the salon feeling sick to my stomach! am so upset with the results of my root touch up because it ended up changing the entire color of my hair! Now I am out the money & with a new hair color when all I wanted to do was maintain the color and I made that very clear. Background: A few weeks prior I had my hair professionally bleached to this gorgeous bright solid shade of blonde. With the intention of maintaining the color as my roots grew out I would get them done to match the rest of my hair. Simple right? Unfortunately the initial stylist who did my hair the first time no longer is with the company. So I put my trust in another Ulta stylist as I believed this was pretty basic and all of the stylists should be presumably qualified. And well you can see the results yourself. Completely different color. I expressed my dissatisfaction multiple times. She really didn't address my concerns and attempt to make it right. She told me that if I made another appointment 2 months out she would be able to get me to my original color that I came in with that she darkened? I explained to her that I already did the bleach wash weeks prior and my hair is a solid color and I was happy with the current color I came in with all I wanted to do was my roots but somehow have a new brown hair color? And on top of that I paid for the service and a color I don't want! And now I am going to have to go through a whole bleach wash process again to get back where I was weeks ago! I am literally spending so much money to fix something that wasn't even my mistake! I put my trust into Ulta to literally do my roots and ended up with brown hair and back to square one to get my hair back to the blonde I had prior to this appointment. Extremely frustrating. read more

Ulta Beauty - The hair color I had before this appointment! All I wanted was to maintain this color! - Hair Salons Near Me - Abilene, Texas

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Did an online order at Ulta in Abilene Tx last week. discovered I had ordered the wrong color of foundation and thought I would be able to do an even exchange. But no I paid $28 with tax on the product they wanted to charge me $56 regular price, the item wasn't used. Will not shop at Ulta anymore. Lost a longtime customer, would it really BREAK you to honor the sale price? Word of mouth is the best advertising plan on letting others know. This probably isn't the first time this has happened or the last!! read more

Terrible experience at the salon! They don't know how to do a curly cut. I didn't get what I requested.

I left a review two weeks ago about the 150.00 conditioning treatment that made my hair much worse. started knotting up and no matter how gentle I was with my fingers to loosen the knot my hair would just break off in my hands. I've lost all the length of my hair and it wasn't like that before that particular treatment. spoke to another hairdresser about it and she said that if that conditioning treatment had to much protein or keratin in it, it would make my hair worse. Anyway I damn sure haven't received a message from anyone at Ulta. No apology , no refund for ruining my hair nor a store credit. I mean nothing. It's nice to know how much they truly care about their customers. Never again, been having my eyebrows done there for four or five years and spent I don't even know on the Salon not to mention buying products. Bye Bye money. I'll go elsewhere where I'm appreciated as a loyal customer. Danna Alford read more

Absolute trash. My wife was trying to get her makeup done "professionally" for a costume party. She gave 5 different pictures of what she wanted it to look like. The artist fought her on every aspect then completely disregarded her requests. She took way longer than was advertised, we were late because she had to redo everything herself. Never go here, if I could give less than a star I would. find an actual stylist or professional. read more

Salon review: I had a haircut, color and facial at this Ulta and they were amazing! Let me start by saying that if I hadn't had these services here this Ulta would get a One Star - the retail workers are either rude or un knowledgeable, products are limited and the store is always disheveled. Hair cut with Kay- she truly wanted to make me happy. I have never had a stylist who was more professional or caring. She always asked if I liked my cut or if I had any pictures or ideas of what I wanted. She was spot on when I described what I wanted. Facial with Kaitlin - a facial in a pod in the middle of the store??? Yeah, I was taken aback at first but all I can say is WOW!! Kaitlin was so caring and she explained what she was doing and I could really tell she knew what she was doing. She answered all my questions and didn't pressure me to buy products I didn't need. She suggested what would work for MY skin and she was so on point. Loved her recommendations and can't wait to go back. These gems are the ONLY reason I go to this sad Ulta. read more

Went to ulta today to buy new foundation. The girl who helped me color match was awesome. Got to check out. the girl who is checking me out goes to the stash of free gifts but then comes back empty handed and says nothing. I remembered seeing online that this foundation came with a free gift. I asked her about it and she just said "yea but we don't have it". Ok cool, were you just going to hope I didn't ask? I said ok can a get a voucher or one of the other free gifts they had, she asked the person who appeared to be a manager and I could hear her say "just tell her we don't have anything". This person makes 0 eye contact. I normally love getting the free gift as its normally an opportunity for me to try a new product that I would come back to buy.... Guess marketing doesn't make sense to these girls. Or customer service. read more

I am very impressed! I was able to get an appointment the day of to fix my rough, coppery bleached hair. Jessica was purely terrific. She explained in detail how she planned to fix it and talked me through the coloring process. She regularly asked if I was comfortable or wanted any water. The result was exactly what I wanted, she completely understood what my hair needed and followed through. I couldn't be happier! Thanks Jessica! read more

Ulta Beauty - After! - Hair Salons Near Me - Abilene, Texas

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I had an appointment for brows and haircut. I had several problems with their appointment app. So when I FINALLY got scheduled I was happy! I should not have been. I had to reschedule my brow appointment. When I show up to get my haircut they told me I had no appointments. The system did not cancel my brow appointment so they just ASSUMED I would not be there for my haircut. It's TWO appointments, not one. If your system worked properly there wouldn't be an issue. You don't cancel an appointment with ULTA when the Benefit appointment was missed. I'm beyond pissed. I got there at my appointment time and was told they WOULD NOT help me. read more

RUDE! DISGUSTING PEOPLE! I heard a customer being told to go back to walmart where she belonged.... I can not believe they would treat people that way! Horrible behavior and classless! read more

Nathan has always been helpful and provides immaculate service. I got my first skin facial and he made sure that I was using the correct skin products with my combination skin type. He also showed me the different type of lip stick choices I may need for my drag arsenal. Mattes,mattes,mattes! read more

Their hair salon is horrible. The girls there do not know what they're doing and they charge you $45. Stay away and save your money. You can get the same thing at Supercuts or some other cheap place. read more

Now don't get me wrong she was a very sweet stylists, but somebody who supposedly has years of experience didn't produce what they were putting out. I went in for a perm, and ended up paying extra fees that were not on their website, which is quite misleading when you come in expecting to pay one price then having to pay a leg and arm for something that btw didn't come out right. I wanted a corkscrew perm but ended up with curls I could have done with braids. Here is the kicker though with braids at least I would not have a random straight piece of hair in the mix of supposedly "corkscrew" curls. I will NOT be having future business with them again. read more

I'm all for helping the customer and all but man as soon as I walked in three people rushed me, and a fourth was coming up from the other direction asking if I was finding everything ok? I literally wanted to walk out. Then 2 minutes later the same one that pounced me when I walked in was back in my face. Ugh read more

I am very upset with how much they charged me 22$ just to clean up my eyebrows never in my life have I ever payed that much to get them done and they didn't even shape them......i normally pay 7- 7.50 to get them done big difference read more

Thank you Cassie for taking such great care of my mom and sisters! We really appreciate your expertise and how cheerful you are! The woman at the cash register was extremely friendly and teased with us. The manager was walking around and attentive to her team and to the customers. read more

If I could give these ladies 6 stars I would!! First of all my stylist Isabela was so sweet and gave me the exact cut I was looking for! I forget the stylists name who had my friend, but she did an incredible job on her as well, being that she's very protective over the length of her hair and was nervous about getting bangs she gave her the perfect cut and she had nothing but good things to say! Not only were the services fantastic, but the personal experience was too. I brought my month and a half old son with me, who is usually sleeping all afternoon, but today he wanted to switch it up lol. She worked so well around me having to get up and hold him every once in a while when he'd start to get a little fussy, and having to stop to go feed him midway through the service. She was an absolute angel throughout the whole process, just what this new momma needed. I feel fantastic inside and out! Thank you ladies, we will absolutely be back!! read more

I was super hesitant to go here, because I thought it would be lesser quality than a salon, but I was very pleasantly surprised! Monique (hope I spelled that right) cut and ombré'd my hair and she did an AMAZING job. She was so patient, and gave me exactly what I wanted! Totally recommend this place! And the prices were very reasonable!! read more

On a whirl I took a chance and came here to get some highlights to spice up my life for summer! Luckily, Jackie was available and did an amazing job with my hair! Next time I am here I will definitely be coming back specifically for her! read more

I used to work here, since quitting, anytime I go in all former coworkers and managers treat me like absolute garbage. Will literally never be going back. read more

Been to this Ulta before it was ok. This time seems like they have no clue how to handle the holiday shopping crowd. They girls behind the counter seem to to be frustrated and cranky. Especially Savannah, just rude and snarky. I will not come back to this Ulta when someone that rude works there. read more

First off, the worker and manger are disgustingly RUDE! Nobody seems to know what they're doing, it's hard to even get help in the store. They always lie about hiring even though it's very clear they are. I truly feel this entirely establishment needs new and better employees. I wanted to work here but seeing their low quality standards really changed my mind. I will not shop here or will I recommend this store to others. It's just not worth all the rudeness and lack of diversity read more

great service, however availability of new make up launches of your favorite high end make up lines is very poor. They have not really any stock in the urban decay lipliner or eyeliner section. Im not sure what the deal is with these place but they dont have enough inventory. If you are looking for new make up palettes just call ahead and ask if they have it before you make the trip. read more

This is a hair salon review. I booked my appt online for a hair cut. The pricing for the each stylists is different. I picked one stylist that was more in cost (thinking more experience). I believe I paid around 60.00 for my haircut and I HATED it. It was not at all what I wanted. I came in with a picture of a swing bob...shorter in back longer in front. I left with an extremely shorter bob all one length. I told her several times after she was finished that I felt like it didn't look like the picture and that I wanted more of a swing. She cut even more off the length but never fixed the swing. I said something again after she asked if I liked it and I was told that the swing was dramatic and noticeable. Another employee even stated there was a noticeable swing. I thought maybe I could be wrong bc seeing the back of hair is hard some times. So paid and left. Once I got home my hair was all one length just like I thought. It reminded me of Jackie off of Roseanne. Super short bob all one length. I ended up having to go to another salon and get even more cut off to make it more my style. My hair ended up being super short and I paid o well over 100.00 once it was all said and done. I will never go back there. Way overpriced for a cut in the first place and they do not listen and lie just to get you out of their chair. I believe she didn't know how to do the cut in the first place. read more

I made an appointment for color and cut, and specifically asked for someone with experience because my hair doesn't go blonde easily (although my previous stylist in Phoenix had no trouble). The woman on the phone booked me with Naomi, but when I arrived, Naomi told me she was doing training in the back and that Priscilla would do it instead. You're too busy to honor this appointment? Strike one. I told her about my situation and she said she trusted Priscilla but would help her with the consultation. So you trust her, but you think she needs help? Strike two. I felt like I was a volunteer at a cosmetology school, except I wasn't getting a discount. Priscilla had no idea what she was doing! Strike... Ugh, who's counting anymore? She kept leaving to answer the phone and do other stuff with bleach in only half of my hair. Then she didn't put a cap on it and let it sit there drying out and turning into what felt like drywall for an hour and a half! She then tries to fix it by putting some crap on it and making me sit under the heater. When it was over, it was this horrible zebra stripe pattern in macaroni-and-cheese orange and (wait for it...) purple! I had her tone it again and now it's this horrible yellow-orange color and feels like straw. I left before she could blow dry it (she started to dry it without even parting it as it was soaking wet and matted to my head. Who does that?) and I wasn't going to let her come at me with scissors! Three hours of my life gone and horrible hair! I have some repair oil in it now and I'll leave it in over night. She charged me $73 for it, and I tried not to laugh when they asked me if I wanted to leave a tip. I'll leave my tip on Yelp instead: Stay away from Naomi and Priscilla!!!! read more

LOVE Alexis! AMAZING hair stylist! I spent years looking for someone in the big country that I could tolerate past one appointment and she is great! She does EXACTLY what I want her to do and when I need ideas and suggestions she has them, and they're always good. I'm so glad we have an Ulta and an Alexis is Abilene :o) read more

I can not stress this enough...DO NOT GET YOUR HAIR COLORED HERE! All I wanted was my roots colored to match my platinum blonde hair. I even went there a week before my appointment to make sure I had the best stylist that was educated on blonde hair. They explained the price would increase because I was getting the best most experienced certified blonde stylist but price is no object when you have blonde hair. The day of my appointment everything is going well she bleached and lightened my roots and then applied THE TONER. As she's applying my toner she explains it's a grey toner and she's never used it before. RED FLAGS! Why are you putting a GRAY toner on my platinum hair and why is a person so experienced in blonde hair never used this product. In all the years of getting my hair colored this exact color no one has ever put anything but a purple toner. I instantly knew this was about to go downhill. As she's drying my hair I look in the mirror and freak out I now had PURPLE AND DARK GRAY HAIR. She insisted I was crazy and to let her finish but it was obviously not my platinum beautiful hair. I pleaded with her to fix it but all she did was try to wash the toner out and make up excuses. However the damage was done. The WORST part was she wouldn't just admit she messed up my hair she kept insisting my hair was white blonde. She needs to find another profession if she thinks dark gray hair is white. She made excuses that my hair just wouldn't lighten...well my hair was platinum blonde when I arrived there 4 hours earlier and I've had my hair platinum blonde for 15 years (My hair is naturally blonde)! She kept telling me to go home and wash my hair and then I'll get the color I want. I have never left a salon with the stylist telling me to go home and wash my hair to get the desired color. After looking online for one second I realized she left the toner on way too long and will use lemons and pray this dark gray color fades! I am in disbelief that they consider her their best most experienced stylist! How does a 15 year stylist not know how to use toner? How does any stylist not know the difference between white blonde and gray hair? Anyway I paid the $150...yep $150...and ran out of there! I'm new to the area and will drive the 3 hours to Dallas for a decent stylist because none exist in Abilene! read more

We went to Ulta for a specific hair product. They only had one on the shelf, which is fine, except it was missing the cap and seemed like it had been used or tested. So we asked if they had more and were told it was all they had. We asked if we could get a discount on it since it was missing the cap and seemed used. The cashier called the assistant manager up the front, and she seemed annoyed that we would even ask for a discount, claimed they had just received a "truck load" of the product and didn't try to understand our predicament. She didn't go try to find more of the "truck load" of product for us and refused to help us out. She said she wasn't allowed to give discounts... So we ended up just having to buy the product as is and paid the full amount. read more

I can't believe the poor service I received today at the Abilene Ulta Salon. I usually overlook these things but just had to let someone know what they might encounter when getting their hair cut. I called prior to arriving and set an appointment. Upon arrival, I was greeted by a nice, young girl (or so I thought) who would cut my hair in less than 5 minutes. Prior to her cutting, she looked at my hair, asked what I wanted and sold me on a conditioning treatment. Yet after the cut and blow dry, it was apparent that the cut needed some tweaking. So I asked her to fix some things to my liking. I must also mention that when she dried my hair, she dried it straight back (like a werewolf), going as far as spraying it like this. Now why she never asked how I typically wore my hair and assumed I wore it like this (maybe because my hair was pulled back into a quasi french braid when I walked in?) just shocked me. Here is a young girl, newly married, trying to pass this hairstyle off that hasn't been worn in this fashion since the 60's. She then tweaked my hair and sent me on my way. The whole process was less than 20 min. I then went to the front to pay my bill and left her a nice tip. It was when I was at the counter that I remembered I also wanted to but some hair accessories, which were located in the back by the salon. This is when I overheard her mocking me and making fun of my hair to her co-worker, who was having her hair colored by this girl (no wonder she flew through my haircut). The old me wanted to walk up front and get my money back, then confront her and call her out. But I am a Christian woman and felt sorry that she felt the need to belittle and judge a customer, whom she had just met, just to make her co-worker laugh. I am a frequent customer and Platinum member of Ulta, but you can guarantee that I will never set foot in that store again. read more