I have been a long time customer of this location and would have recommended this location to…read moreanyone needing makeup. However, this week I had an awful experience there. I will be taking my business elsewhere. I tried speaking with the manager but felt very dismissed. I called and left the owner a message, and it was never returned. Very disappointing.

I had never used Merle Norman cosmetics before. The colors are beautiful and the products are very…read morenice. I bought lipstick, blush, eyeshadow sticks and eye pencils. Nelda helped me and I had a good time as well! Great experience, convenient location, quality products and folks who know their beauty business! Can't wait to go back!

The other reviewer is on crack. I am a sephora addict. Have shopped there for years. In all…read morethose years there has been one awful...g truly horrid sales member. She is no longer there. The staff at this store are warm, knowledgeable, caring and incredibly kind. The manager is probably one of the kindest people I have ever met. No I do not know her other than from this store. Seriously, go find out for yourself. They are a great group and you will feel really good when you leave.

I find that it is helpful as business owners to know about any feedback regarding your business. I…read morehave visited the Sephora inside JC Penny Mall of Abilene numerous times as it is our only option for shopping in a Sephora without a 3 hour drive. I have never had a positive experience shopping at this Sephora. I have heard and shared the same from others in the community as well. It does NOT represent the Sephora name as I know it but those within my community who have never visited a Sephora store outside of Abilene do not know this and some even vow to never give Sephora their business. With that being said, I would like to tell you why this Sephora inside JC Penny gives such a bad name to Sephora. I will start with the very tasteless sales representatives, they are understaffed, and possibly not treated well which reflects off of them onto the customers. Asking any of them for assistance or for them to do their job is requesting them to scoff at you. I feel as though I should bring attention to the lack of organization. The products are organized on the shelf in no particular order and many times the labels do not match what is in the tester or stocked on the shelf. I have returned items even in the wrong boxes. I would like to know if I am buying the hypoallergenic product without reading every box on the shelf in comparison to the one behind 'hypoallergenic'. Their is also a 90% guarantee that the product you would like to purchase is not in stock. There is not enough inventory to service Abilene and unfortunately, there are brands at Sephora not at our neighborhood Ulta. I have not visited this Sephora in months as I would prefer to give my money to Ulta or an out of town Sephora. they are making quite the name for Sephora everywhere.

I don't normally write negative reviews, but I feel it is important to share my experience. I…read morebooked Missy from M Crush back in November for myself and my wedding party's hair and makeup, including a trial run for my mom and me. Because I was excited, I paid the full amount upfront and unfortunately didn't pay close enough attention to the non-refundable deposit clause. From our very first encounter, things did not go well, but I moved forward hoping it was just a bad day. At that initial appointment, we set the trial date and confirmed the wedding day itinerary. In February, I messaged her about ordering hair extensions for my July trial and went in for a color match. I assumed they were ordered then. However, when I arrived for my trial months later, the extensions weren't there because she forgot to order them. Because of this, we could only do my makeup, and I was highly disappointed as it looked nothing like the reference photo I provided. My mom was also completely dissatisfied with her hair and makeup. Missy seemed incredibly distracted during the appointment--she didn't even remember she was supposed to do my mom's trial that day. To make matters worse, she then asked, 'So what's the plan for the day of the wedding? Are you coming here or what?' despite us already having established that she was traveling to our venue for a 9:30 AM start. At that point, I lost all confidence in her ability to deliver on my wedding day. After consulting my bridal party, I contacted her to request a refund. When we reviewed the agreement, I acknowledged the non-refundable deposit. While I respect that this is a business, the lack of professionalism and multiple errors were entirely on her end. I feel a full refund was warranted given the circumstances. Furthermore, she initially refused to refund the hair trial we couldn't even perform due to her mistake. She eventually refunded only half ($107 out of $215). I tried to remain kind since I still needed her to install the extensions once they arrived, but when I later checked on them, the order was completely wrong. I requested a refund for the incorrect extensions as well, and a week later, I am still waiting for those funds. I do not recommend using M Crush.

I don't normally write negative reviews, but I feel like this one is important. I booked Missy from…read moreM crush back in November for me and my Wedding party to have hair and makeup done, plus a trial run for me and my mom. I was so excited to have all of it done that I paid it all upfront and not paying attention to the nonrefundable deposit. With that being said, from the first encounter didn't go well but I continued on with her thinking it was just a bad day. At that first appointment, we went over when the trial would be and the itinerary for the day of the wedding. Then in February, I messaged her about ordering extensions for the trial, which was in July. I went in to get matched for hair color, I thought she ordered them that day. Thinking that would be enough time to get them ordered, not following up when my trial date came months later the extensions weren't there. She forgot to order them. So we were only able to do my makeup that day. I was not happy with the look as it didn't look anything like the picture I showed her. And my mom was disappointed in her hair and makeup as well. After that appointment, my mom and I both texted her telling her that we would like to make changes the day of the wedding . She seemed so distracted that day she didn't even remember that she was supposed to be doing my mom's trial as well. Then she asked so what's the plan for the day of the wedding? Are you coming here or what? And I then told her that she is coming to the venue and supposed to start at 9:30 AM. At that point I did not feel confident in what was gonna happen on my wedding day. With everything that happened that day it was just on my mind that I didn't know what to expect and not confident that I was gonna have the look I wanted. So I spoke with my Bridal party, asking their advice on what I should do for us. I decided to contact her and ask if I could get a refund. She asked me to call her in a few days. When I contacted her, we went over the agreement which that's when I realize the nonrefundable deposit. I know it's a business and she has to make a living, but when all the things that went wrong were on her and I wasn't confident I feel like I should've gotten the whole refund not just half. I asked her about the refund for the hair trial we didn't get to do, she said that she doesn't normally give a refund for the trial. I told her it wasn't my fault that you forgot to order the extensions. Out of $215 for the trial she refunded $107 back. But I still had to go to her to get my extensions installed so I was trying to be kind. Then when I contacted her to see if the extensions were in, the order was wrong. So I asked for a refund for that as well. I'm still waiting for that refund a week later. I don't recommend using M crush.

I was referred to Ali for brow correction after receiving a terrible brow job in a doctor's office…read more I thought I would probably need to have the brows removed by laser or surgery - they were uneven (one higher than the other); one was thicker and longer than the other, and was twice as dark. She tattooed my brows without even drawing them on first for my approval. Ali was able to remove the horrible brows with an acid process she specializes in. Finally, she drew my brows the way I wanted them before tattooing them on, and I couldn't be happier. Ali spent a lot of time with me, educating me on what happened and what I could expect. She is a very patient, truthful, and understanding professional. I trust her completely. Sharon Price

I met Ali and she is absolutely amazing! I had my eyebrows done and I love them. She took her time…read morewith me and let me know everything she was about to do. She made me feel so comfortable and relaxed. She didn't rush me in and out like I was just another eyebrow job! She made sure I was completely satisfied with the color and shape before starting. I felt she really cared about my brows as if they were her own! Also her place is super cute and super clean!