I went in to get my nails done this afternoon and looking at the pictures I thought it was one of the best nail salons to go to. WRONG! I showed the lady a reference picture and she began to do my nails. Instead of soaking off my previous set, she took a false nail and tried to scrape off the nail on top by digging under it. I told her that it hurt, and she proceeded to say, "I will try again one more time and if it still hurts I can soak them off for you". She then AGAIN dug under my nails and AGAIN I told her that it hurt and to please soak them off. She continued to dig under every single nail knowing I was in pain, until she got every false nail off. She then proceeds to start the process of adding a false nail (which most of them were crooked) ( I said something about fixing them, however she just said it will be fixed when she files it out), priming, and begins to add acrylic. Keep in mind I showed her a reference picture. The color I asked for and the color she gave me were two completely different colors. I said I wanted a light pink but not super opaque (like the picture I showed her). She then pulls out a "medium pink" acrylic powder and begins to lay the acrylic. When she first put the acrylic on it came out a little bit opaque but she didn't tell me it would dry completely clear and of course I know it takes multiple coats. She then continues to do all nails and when I tell her that I need them to bit a little but shorter because I'm in the military, she then gets upset with me and clips down all of my nails really fast not checking to make sure each nail is the same length. After she has me stick my hands under the drier, I realize my nails are clear. Like CLEAR clear! As if I asked for an all clear set. I then tell her I don't like them and I have somewhere to go and considering I paid alot of money for this service, if there was anything she could do to fix it. I would've even been happy with coming in the next day to fix them, however she said that's what I asked for. I then suggested maybe if I could choose another shade of acrylic such as a pink that was more opaque ...and not clear she then said she could add another layer of acrylic of THE SAME SHADE, but it eould make the nails thicker. If the color isn't what I'm asking for what makes you think applying the same shade of clear on top it will do? Like my nails are clear, adding more clear to it will only make it what? EXACTLY, STILL CLEAR. So after we were talking about it she then told me that my set was $55 and taking the nails off were $5. I understand the price, yes you were taking off a previous set there's a fee (even when you painfully scrape them off), but $55 for a set of nails that I don't like and not the best service...I am highly upset. I was having a really good day, until this happened. Thanks Hollywood Nails read more