Considerate employees, delicious food, quality ingredients, and efficient service.
Ugly delicious encompasses all of the good aspects of a fast food restaurant while delivering food to the standards of a high end restaurant. It's simply mastered all aspects of its concept, at least during the two trips I've taken there.
PERSONAL EXPERIENCE:
For those of you who don't know, Ugly delicious featured during a show on Netflix, and is also associated with famous chef David Chang. The burger patties are wagyu grade meat specially imported and the place itself has gone viral all over social media. That being said, I walked into this restaurant with 12 other people having huge expectations. The place itself is nice, with wooden tables and a well kept interior, which provided us with a perfectly pleasant dine in experience. There is a clean bathroom for customers to use as well. The food absolutely lived up to my expectations. I've tried the curly fries, fries, wings, onions we crazy, and jalapeños gone wild (so both burgers) as well as the OG burger, and most other items available on the menu.
FOOD
Burger:
The Jalapeños we crazy and onions gone wild burgers are both delicious and really dependent on whether or not you enjoy spice. Both the onions and jalapeños provide a delicious complimentary flavor profile without overpowering the other textures or tastes. The patty is tender and well seasoned, with the ugly sauce bringing everything together as the star of the item. The cheese is smoky and delicious, and pulls with each bite. The buns are so soft and fluffy, that combined with the tenderness of the patty and the gooey melted cheese, it feels like the whole sandwich just melts in your mouth. 9.5/10
Wings:
For those who don't know, the wing flavors rotate monthly (last month was gochujang and wild honey), this month is sweet and spicy. The wings were absolutely delicious. The sauce, while coating the wing generously, does not make the crispy exterior soggy and does not overpower the wing. You can still taste the chicken, which is juicy and full, and falls right off the bone- It's a perfect crunch right into the meat. Seasoned to perfection and with just the right amount of heat so that you are still enjoying the meal/other flavors.
9.5/10
Loaded fries:
Like a burger (uses ugly sauce and meat), over fries: absolutely delicious. Filling, but not too much to the point- most sides including the onion rings and this dish come overflowing out of the box. They aren't stingy with the proportions which I love- the wings come with 12 wings which are the same size as "wings up" wings (for example as a comparison which come with 6). Both claim to be a pound, but clearly somebody is lying.
7.5/10
Fries:
the straight belgian style fries and the crinkle cuts are both absolutely amazing. Salty and fried with that beefy deliciousness, it combines the golden crispness of a mcdonalds french fry and the salty goodness with an actual potato-like taste and the piping hot fluffy interior that create the perfect bite. I could easily eat these fries everyday for a week.
9.5/10
AMBIANCE/CUSTOMER SERVICE:
Yesterday, on April 9th due to a transit issue me and my friends arrived just as they were closing. As somebody who's worked in food service, I was astonished with the patience and consideration the people at the cashier and in the kitchen showed us. They were willing to re-open all the appliances to make our meal and waited as we argued with each other over payment and order. Although people kept changing their orders last minute or splitting the payment across over 4 cards with different funds, there was no falter in their perfectly pleasant demeanor. The food was delivered with speed and quality.
The First experience I had, the restaurant was packed to the brim during dinner hours. The line, while five people deep, moved at insane pace and our order came out quicker than at Mcdonald's. For around the same price, and at a quicker speed, we were delivered a mouthwatering meal with no difference in quality than the second meal.
My one complaint:
Please open more locations. It's an hour away from me! read more