Their phones are setup so that it's very hard to contact a branch directly. I'm trying to shop around for a safe deposit box, and I'm dealing with some automated thing that has me on hold because UFCU wants to save money by forcing me to deal with a generic, automated system designed for phone banking and spitting out branch hours and locations. Very annoying. Otherwise they're fine. I'll change this rating to 4 or 5 stars once they make their individual branches more accessible. read more

What can I say about a bank that I only get loans through? I can tell you why I don't go through my regular bank (Chase) for loans. If you've got decent credit and you need to make a big investment / purchase, the loan people at UFCU will give you an awesome APR. I've worked with them 3 times on different vehicles, so I'm pretty sure it's not a fluke. Maybe everybody else knew about credit unions before I did, but in case you're still jackin around with the dealership's lender, give these guys a call. Another bonus: the drive-thru lines are almost never backed up. Gotta love friendly, efficient service when it comes to banking. read more

The day I switched from BofA to UFCU comes just behind my wedding and birth of my first child, in terms of happiness. Well, not really, but it is still one of the best decisions I have ever made. First off, all of UFCU is awesome, especially the customer service which is A+ unlike all the major banks. This location in particular is great, and the people are very helpful. I hate to sound like a commercial, but UFCU has helped me easily with my credit card, debit card, company card and auto loan. 99 out of 100 banks suck. This is that 1 that doesn't. I F'ing love these guys. read more

I threw myself over from Wells Fargo to UFCU after I became incredibly frustrated at the ridiculously low interest and small amount of caring at the local Wells Fargo branches. UFCU has been awesome since we transferred our accounts, but I have to point out a few frustrations I have: --again, big checks have a ridiculously long holding period. That's kind of frustrating when switching accounts to UFCU when you need to pay bills! --Safe deposit box waits at the Steck branch are upwards of two years. They're cheap as anything, though! --If you want to open multiple accounts with your spouse, chances are you'll have to open many new accounts and many $5 deposits in savings accounts. My husband and I currently have three separate 'accounts' at UFCU due to our retirement accounts. --There are no sub-accounts in savings. Pros: --Instantly issued debit cards. --Great interest and loan rates. --Handy business hours. --ATM networks - especially if you're in the Austin area. --helpful customer service! read more

Banking like you've never known it. I'm one of those people who always believed that all banks were not to be trusted and who thought of them as faceless monsters with nefarious intentions. UFCU completely shattered that philosophy and showed me how banking really should be. Joseph Woodruff at the campus location is an incredibly helpful, straightforward and personable banker, he gets back to you promptly and offers every piece of knowledge he has about auto loans, home buying or just basic financial advice. When my credit was upgraded from OK to excellent, a UFCU banker called to notify me of the upgrade and to congratulate me on my success. When I wanted to buy a home, they were right there with honest information, free seminars and personal advice about my capabilities. UFCU is professional, friendly and honest banking for hard working people and they work hard to earn your trust. They know how to treat their members right, if you make the change I promise you will never regret it. Get out of Chase now while you can! read more

Be careful with this bank. Review every statement, every charge and add up any interest yourself. On my final month of an auto loan I discovered I still owed over 2500. They had not received my proof of insurance although my insurance agent has verification it was sent. They seem to think they can bypass the laws. read more

Very disappointing I have been with UFCU for over 20+ years. My debit card for some reason stopped working in early November. I called them right away and requested a new card. It is mid-December and I still have not received a replacement debit card. I don't live in Austin anymore and so it is not convenient for me to drive to one of their offices. Every time I call, the bone-heads that manage their debit/credit cards always suggest maybe I should drive 2 hours to Austin. I have called 3 times and I still don't have a card. Next time I am in Austin, I will shutdown my account and empty my safety deposit box and transfer to a real bank. It is so disappointing that UFCU treats a 20+ year customer this way. That's the way you lose business. read more

So disappointed. I'm writing this as I wait in line forever to make a deposit at this bank because the ATM's are out of order AGAIN. I can't believe how often their ATM's are out of order,out of receipts, or won't accept deposits. It's been happening lately about a couple times a week to me. I've banked here for years and loved them. Unfortunately, for about a year now, I've run into glitch after glitch and bad customer service. I hate to say it but after today, I'm off to find a new bank. read more

I've banked with dozens of banks and several credit unions over the years. I'm a USAA member as well. I do my primary banking through UFCU for a reason. Need a loan? A quick phone call and 15 minutes later I'm approved. Online banking does everything my partner and I need and then some. The few times I've needed to call, I've never waited on hold more than two or three minutes and the person who answered was always able to resolve my problem on the first try. I read a lot of reviews, and it seems to me that there's lots of extenuating circumstances (being told that paying for an appraisal would probably get the loan approved is not a guarantee, non-standard employment will cause trouble with ANY bank, etc etc) in the low reviews. I can only tell you my experience - I've had great responsiveness, and the few problems that occurred were usually my fault. They've reversed overdraft fees just because I asked, issued me a line of credit at the drop of a hat, and more. My only complaint would be that there's not a branch closer to my office, and that BMW Financial beat UFCU's interest rate by several points (2.9 vs 6.9) on my car loan. read more

EDIT: I am leaving this up for posterity but I'm changing my rating because they rectified this. The dude I talked to at the Westlake location said that they couldn't help me, and that I would be charged--but the website had links to cancel and resend the check! So that guy was just an asshole, and UFCU treated me right in the long run. Since then I've taken out a Car Loan from them and it went great, and I haven't had any problems with the Guad or Steck locations. Just don't go to the Westlake one! My old review starts below this line: ---------------------------------------------- Do not sign up for automated bill pay!!! I set up automated check-sending to pay rent, and it was fine for a while but this month the check never made it to my landlord. Their response to this problem was to charge me $30 bucks to cancel the check. How convenient. read more

I wrote a review a couple of weeks ago about poor customer service. Also getting taken advantage of by getting charged an extra $3,000 on my dirt bike loan that I didn't agree to. Called spoke with both managers Lisa and Kevin. Lisa was rude and offered no solutions and Kevin the main manager "apparently". Kevin refused to call me back. The bank also said that in order for them to remove a charge that I didn't agree on that they would take money from other member accounts to pay for this? unbelievable. I have been loyal to them for 7 years and had multiple loans, all been paid on time and in good standings. I will NEVER refer anyone to them If you want a bank who has your best interest in mind, look away. They will doc and charge you any chance they can. read more

They used to be great and are still pretty good unless you have to deal with after hours phone center for fraudulent charges. It took days to get my money back and then when one of the businesses disputed my claim even though I don't live in CA and why would I ship something there they took the money back out of my account and I am out $100. When I find a good local bank I will close my account after 30 years. read more

Great service. As far as banks go, anyways, I am a fan. I became a member to purchase my car. It was the first car I purchased myself, and I loved the service I received from the loan officer. She helped me purchase, and get a good deal for my car. Any issue I can easily solve via a phone call. My branch is usually very busy, so handling on the phone is sometimes a much quicker way to handle; although, I recently lost my card and went in to a long line. The person taking your name at the greeting desk (not sure what to call it) hooked me up without waiting for someone with an office..which has been my case in the past. Yeah, I lose my card occasionally. Don't judge me! Ok do! Jk. read more

I had my account for a week. I opened my app, to pay some bills on Friday evening, and someone opened a $75,000 mortgage under my name, and posted it on my account. I spent an hour trying to reach someone. THERE IS NO ONE TO HELP YOU AFTER HOURS. I called the fraud line. I was treated so poorly by the agent "Maria" - I have never had an experience like this. She snapped at me. "I only cancel card, nothing else" I asked her who to call. "You call on Monday" I called for help after I was locked out of the website, as my log in information was changed. I got a mechanical voice telling me I didn't call from my own phone. No opportunity for another choice. They are not equipped for your business. Then, I found out that all of my information was changed. No one called me to confirm the change. I opened the account because WF was doing shitty stuff. TO OTHER PEOPLE. This is worse than anything they ever did. Closing the account Monday. We all know what a pain it is to change all of your stuff over. They are so nice when you open it. Then you are on your own. Primitive. Like a 1973 bank with an unstable web site. Really? How hard is it to add security and customer service into the mix? read more

The company culture combined with individual great people is what makes this place such an excellent member experience. I have consistently encountered kind, helpful people here who went above and beyond to help me. One helped me to get the right car and went out of her way to give me advice about how to go about car ownership. One helped me to get a loan I needed for my career. Instead of just telling me my application had been denied, she helped me to reapply for a loan that would be more likely to get accepted--and it was! Neither of these people had to do this, but their more-than-average helpfulness made a fairly significant difference in my life. These individuals were great people, but this is also what the company culture encourages and enables. This is what a community credit union should be like. I rarely give five stars. read more

I love me some UFCU. I have never had a bad experience. In fact, they have come through for me many times with ME in mind. They work hard to get the lowest loan rates possible and work with you as to what the best loan is for your needs. Example: My tenants left my rental property a wretched mess. They abandoned the property, so I had the unexpected pox of lost rental income and lots of damage to fix before my property could be marketable. I found out about the abandonment on a Sunday. By Monday morning at nine, I had a loan at such a great rate, I was almost glad this happened. They rule. I mean it. read more

I really hate to do this because UFCU has not done anything to slight me personally. HOWEVER: Their mobile and web banking experience is completely miserable and they provide terrible customer service hours. No matter what I do, I cannot get logged back in to my online account. I have to reset my password every time. And EVERY TIME I need to speak to someone to fix it, they are closed. Yes, it would behoove me to make a point to schedule a time to call them. BUT. Like everyone, my days are jam packed with the expectations of modern productivity, and the only times I have to do my bills are AFTER work, AFTER my kids go to bed, and sometimes at the end of the weekend on SUNDAYS. How can they not offer phone banking hours outside of M-F 7a-7p and Sat 10-2? How is it possible to operate a bank that large without a generous hotline span? Also! EVERY. TIME. I try to troubleshoot by re-enrolling online that part of the site is down. EVERY. NIGHT. for 2 hours. HOW is that even POSSIBLE? I work for gigantic agency that manages a vastly larger database - which goes down for maintenance about once a month. In the wee hours of the morning. When no one cares. The only way I ever get into my UFCU account is through my phone/touch ID, and I can't even pay any bills from the mobile app. So it is useless too. As soon as my car is paid off - we out. Get with the times UFCU. read more

The phone banking needs to be revisited. All those prompts it's way worse than wellsfargo. If you need to get to a real person please press 1 after the long ass intro. When you come to the next prompt about the 5 digits. No!!!!! Just press 0#. Please don't deal with all that bullshit stress. BEWARE OF JERRY TALKS LIKE A GIRL IF THAT GUY COMES ON JUST HANG UP. When getting your account number feels like an interrogation WTF??? If someone has Driver License and social security number they should have enough to get an account number. Look if someone else has your social and driver license number then you deserve to get robbed. Forreal its 2016 guys keep up! This place gets a no star from me. I will be contacting Yelp to make sure it's not even a 1 star. Please get this shit fixed. Call the main people or whoever and fix the shit. I love the walk-in but the phone banking is for the birds! Even Yelp thinks this is pretty epic! read more

UFCU - Yelp understands your pone banking is bullshit! - Banks & Credit Unions Near Me - Austin, Texas

For over a decade I have loved banking with UFCU, real-world banking has always been great but the online banking went from bad to worse, and the mobile banking? forget about it, the app is outdated with 1-star reviews for as long as you keep scrolling. Neither can connect to my Freshbooks online accounting any longer and UFCU keeps blaming freshbooks (It's not Freshbooks). Whatever 3rd party is managing UFCU online and banking needs to be fired before they lose everyone that banks online. Im currently in Louisiana and rely on the online banking, but its completely unreliable and frustrating at best. Im already on my way out the door. read more

I wanted to give a shout out to my credit union. I have been with UFCU for over 15 years. These guys have helped me with my checking and savings for some time. They have helped me through multiple fraud transactions on my account. They are always friendly, helpful and have my interest in mind. I have used them for excess of 20 vehicle/boat/rv loans. Shaun G. has always been quick and efficient. I always call him and he always helps me out. Thanks UFCU! read more

I realize Austin just opened up but after waiting in lines to reach a teller for 15, to go to the drive thru atm and not have it function is ridiculous! It got stuck in the preferences screen, then said it couldn't process my transaction. I'll stick to the Parmer location. read more

I started going out of my way to utilize this branch about a year ago. My beloved and local Guadalupe location really went out of their way to annoy me and in turn, I came here and spoke to a MSR and not only did he hear me out and agree with me 100% but also insisted that I take his card for any future issues at any other branches. That really made me feel like I was appreciated, given that I've been a member for 9 years and have used many of their products. The drive thru lanes are never crazy long and move really fast. Why doesn't Guadalupe instill whatever systems these guys use? Businesses, when are you going to realize that your customers power your businesses? Don't insult them, don't make them feel like lesser humans. read more

Great credit union. We were thinking of moving out and back to a major bank because the interest rates aren't great, but the customer service here is just amazing and we're going to stick around a long time. read more

My family and I have been members of this bank for years. Great rates, great hours, great staff. Seriously, who the hell has their drive-through line open until 7 pm?? I love you people! read more

The worst customer service ever. I'm talking about the loan department. applied for a loan with this incompetent loan department and another credit union at the same time to say which would be better for me. They both use same credit agency. The other credit union ( velocity) approved very fast with very good rate and terms. This one wants to know where the money was going to be used for ($1900) and insinuated that something wasn't right. I'm not sure where they find such people to work for them. But they got long way to improve. Please read all the reviews. Never going to do any business with this place and I'll do my best to tell as many people about how bad they are. I know they don't care. read more

Great for banking, not so great for mortgages. I've never had a problem with UFCU in regards to my bank accounts. I like their automated service centers as they are convenient and easy. I can recommend them for basic banking services. For new home loans, I would advise looking into other lenders. Not only were they not competitive, they were non-responsive. We have been customers for over 15 years and I would have at least expected a call-back in regards to my mortgage loan application. We had to call to follow up on the application and then were given a non-competitive interest rate despite our near-perfect credit scores. This wasn't our first mortgage either so the lack of interest in our business was really surprising. They were also very restrictive on how much we could borrow (which wasn't commensurate with our debt load nor our income). Very strange. We were able to quickly and easily get a mortgage from a different lender. read more

Since my last review they have not done any better. I called them to get a maturity date on my vehicle loan 2 different times and i was given two different answers. One of them was that my loan would be paid off 2 years after what they had initially told me. This is the WORST credit union and I will never EVER us them in the future nor will I recommend. read more

Do not bank with these people! They are completely unhelpful and when my fiancé had a clear as day fraud situation, this credit union told him he is out of $2900! And they do not verify checks professionally with a third party, they do it themselves and it can take upwards of 3 days!! Their excuse for allowing the check to be cashed is that he has been a member for so long. This should never be the case and this bank had completely failed to keep their member secure!! read more

I loves me some UFCU! Seriously. I've been a customer for over 10 years. I even kept UFCU as my only bank during the 3 years that I lived in San Francisco. They're that good. Leaving a big bank for UFCU was the best financial move that I've ever made. read more

If you ever have a problem and have to call in the phone system is extremely misleading. It will not take you to where you think you need to go for help. The person on the other line will apologize then tell you to call back where you get to play "guess which line will help me!" again. Hopefully this one will be the right one! Oops! Nope! Not that one either! Try again! Oh by the way there's no way to reach a rep that will lead to the right spot. I opened an account with them 6 years ago. I've been debating closing it for months. So unhappy with the phone service and the only way to get semi-decent service is to go into a branch and wait and wait and wait until 1 of the 2 people in the store can help you. Also never use the one on Parmer and 1431. The in store employees are SO RUDE! read more

I've been happy with UFCU for the 8+ years I've banked there, but I'm taking the time to write a review because of Linda C., Loan Service Advisor extraordinaire. She did all the normal car loan things as professionally as you would expect, but when things went wonky and the MINI dealership wouldn't allow the usual "bank wires dealership loan $" process, Linda really saved my day. She actually drove back to the bank in the middle of her lunch break to help me (!!). She found a rather glaring mistake on the dealership's paperwork... but instead of making me go back to them to get it fixed, she cut through the red tape to make it as easy and fast as possible for me. And she was smiling and friendly the whole time! While I can't recommend buying a new car on Memorial Day weekend, I highly recommend UFCU's car loan program and their fantastic staff. Oh, and add another 5 stars for the most ridiculously low car loan rate ever. UFCU rocks. read more

Insurance Department--Totally Lame Service We have home and auto insurance through them and have consistently (for years) had a hard time getting a hold of someone in the insurance dept when we need them. They don't always return phone calls. Mortgage Department--Disappointing They rejected our mortgage application, but we went on to get funding through a private mortgage company. I make plenty of money and have done, consistently, for years. But my income profile (self-employed, several income streams) didn't fit with UFCU's formula. Disappointing because a credit union is supposed to work for its members, give them the benefit of the doubt, work with them one-on-one. At least that's what the pro-credit union propaganda led me to think. Difficulty Handling Out-of-the-Ordinary Requests I bought car last year out of state and got my loan through UFCU. Buying a car out of state is a huge hassle; I don't recommend it. I wish I could say UFCU supported us beautifully through this process, but they did not. The process required lots of documents to go back and forth between the car dealership and UFCU and myself (getting signatures, payments, etc.) and at one point, for several days, the UFCU agent I was assigned to simply stopped returning my calls or doing any work on my documents! This made the car-buying process take several more days than it would have otherwise. I think it took more than 10 days total. What They Do Well, In My Experience Checking and savings accounts. read more

DO NOT BANK WITH THIS COMPANY. Do not trust them with your money. I switched from BBVA Compass to UFCU and I regret it. They're amateur when it comes to managing people's money. They put a hold on my check for almost a week, then they deposited it in my account, THEN took it out saying it was "fraudulent". They'll take money out of your account without any notification. I'm so fed up with them. I wish I saw these reviews before I decided to switch. Beware before you decide to bank with them. I will never use this bank again. read more

This place is AWESOME. Best financial insitution I have ever used. I have had accounts at several "banks" and never felt like anyone cared about me or wanted to help me. This is the difference at UFCU. The employees there go out of thier way to treat my like a person and not just acount #1234567. They make sure I understand what is going on with my account and do everything they can to help me out. I would suggest to anyone that this is the place to have your accounts if you want people who care about you and will treat you like a human. read more

I would give no star if avalible. I hate this bank. Every time I come here I have a problem. When I first signed up there was no problem cashing my checks. Now fete the first time, it's every time a problem. I will not go back anymore. I do no reccommend read more

In general I am a fan of UFCU. I've only been to this branch once, and missed it at first. But I was in and out of that drive thru in around a minute. So I was very pleased. read more

Such great service from Brandon. I have always love banking with ufcu, but working with Brandon is what keeps me coming back. Beyond helpful he is also a genuine person and there to help you out however he can. After working with him, I will only work with him. Thank you Brandon for being amazing! read more

Auto Loan. I was able to buy a car in a matter of hours and never had to go to the bank. We did the whole thing online - I even signed the documents on my cell phone. It was a beyond amazing experience. I cant begin to express how happy I am with the service I received and how great the guys there are. Ryan Gordon and Danny Nesbitt were super helpful and even stayed late to make sure my paperwork went through. Also, UFCU is an awesome bank if you are in the market for a new account. Haha! read more

After and long and frustrating year try to get a very simple refi through other banks, UFCU were the only ones who could come through for me. Randy Elliott was my loan officer and he was always super pleasant and responsive, as was his processor, Tammy. Process was quick and easy, and a great rate on top of it all. And this is after over a year of having all the other big players tell me there was nothing they could do for me due to my unconventional income situation. These guys are awesome. Thank you Randy and Tammy!! read more

I went to this branch on a Saturday. When I walked in, the place was packed with people, so I was afraid I'd be in for a long wait. Instead, I was seen almost immediately, accomplished what I was there to do and left in less than 15 minutes! No pushy sales pitches; no probing questions about my account balances, where the money came from or what I'm planning to do with it. I love credit unions. read more