I was hesitant taking my baby here for a hearing test after reading the reviews, but myv experience…read morewas great Receptionist was nice The practitioner was great. She was patient as I had to feed and settle my baby for the testing The office was kid friendly This place doesn't deserve a low rating

I was just on the phone with Greg (Receptionist/Scheduler) and how freaking rude! I get it my line…read moreis being cut off and it's not like anyone's fault and I was having a hard time hearing the conversation but this guy wouldn't even care. Of course I have to keep asking for him to repeat what he just said because I can't hear him properly but he sounded like he doesn't wanna entertain any calls! So you know Greg, or whoever is handling this receptionist guy... I work as a health care and people approach some type of services because they have NEEDS for their family and I didn't feel like we're already welcome! If you do have a family member that needs some type of services, hopefully they'll treat them right and with respect! If I could give zero starts trust me I would

Such an amazingly patient and kind team. Our kiddo loves coming here. Would recommend!read more

We were referred here for an evaluation. They were professional, took their time with evaluation…read more We ended up doing speech therapy at a location closer to home. Overall we recommend synergy because they were polite, seemed very knowledgeable and asked us plenty of questions. I also really liked that if you do take your child to this place they have a window where you can watch while they interact with speech therapist.

Ms Jennifer is a Godsend! My 3 year old son has been working with Ms. Jennifer for about a year…read morenow. (Backstory: I was very intentional about finding speech therapy services for my son because I could no longer wait for Regional Center to find a vendor). As such, I came across Pawsitive Speech Therapy on Yelp and felt compelled to reach out after reading the good reviews about Jennifer's services. We had a consultation, and began weekly services shortly after. My son really enjoys Pawsitive Speech and loves playing with Ms. Jennifer! She provides a fun, warm and welcoming environment that is comfortable for the kids and is passionate about the speech development of her clients. She gives each child her full attention during session, and has so much patience! You can tell she really tailors her therapy to the specific needs of each child. It's not a one size fits all. Her love , dedication and parent tips has really helped my sons growth. I am so thankful for Pawsitive Speech therapy. This has been a blessing to us. I encourage all concerned parents to reach out for a consultation if you are having concerns regarding your child's speech delays, or if you're tired of waiting on insurance to find a provider for you. This was the best decision I could have made for my son. Thank you Ms Jennifer!

Jen and Frances are absolutely special! From the very first call through the evaluation and every…read moresingle visit, Jen has been incredibly sincere, empathetic, and engaging. She truly cares and goes above and beyond to give families the tools to keep the progress going at home. As a parent, I'm grateful for the high level of care and compassion she shows. Thank you, Jen for what you do!

My son has been receiving services for about two years now. All the therapist are so kind and…read moresweet. My son has been with Ms Katie and she is amazing. She is patient and so helpful with him. My son's speech has improved so much thanks to her and her willingness to help my son. She took the time to get to know my son and does her sessions based on what my son likes and enjoys.

I love Speech Improvement Center! I highly recommend SIC for your child's speech therapy needs. My…read morechild has been receiving therapy here for over 6 months now, usually from Miss Carina and Miss Shalom. Miss Shanine, Miss Nancy, and other therapists, as well as trainees, have also worked with my child. All have been wonderful! They are so helpful, kind, warm, and enthusiastic about their work. I know that whomever my child works with, he is getting quality care. You can tell that the staff truly care about the children and their improvement. The therapists also take the time to talk to each child's parent or caregiver at the end of session to let us know what they worked on that day and how as caregivers we can continue to work on things. I see how all the therapists are so sweet to all the children and families in the waiting room. Even other therapists who don't work with my child on a regular basis are so warm when they see him. The atmosphere here is one of warmth and love, which is so important for our kiddos. Miss Noraly who works the front office has been amazing. She is always so sweet and patient. From scheduling to insurance issues, she has always been so patient and thorough with me. She is always very responsive with messages or phone calls and I truly appreciate her kindness and professionalism. She is truly the best! My child has global delays in other areas outside of speech, so he also receives therapies at other child therapy centers. So I have seen the quality of services at other centers. The quality at Speech Improvement Center stands out as outstanding and is unmatched, from the staff to the quality of services provided. I hope that we can continue to work with SIC for a long time. I am pleased to see my child in the care of such wonderful staff, and look forward to seeing him progress with his speech. As a parent of a child with special needs, the journey can be challenging, so no words can describe the appreciation I have for the helping hands and love from others for my child along the way. I am so thankful that Speech Improvement Center is part of my child's journey!

Jessica is amazing and we are so grateful for her and the time she spent with our daughter. Our…read moredaughter was diagnosed as a "late talker." Her receptive speech was in the normal range, but her expressive speech was delayed. At two years old, our daughter was saying only about 5 words. We discussed speech therapy with her pediatrician at her 18 month well check, then again at her 2 year well check. When we were told that she should have been saying at least 50 words by 24 months, we knew that speech therapy was necessary. I contacted Jessica to start the process, and during our first phone conversation, I knew she was the right choice for our daughter. Jessica was extremely patient. She took time with me explaining the process of speech therapy, going over options, and overall, easing my mind about everything. After the initial evaluation, Jessica was able to give us a diagnosis, an overall plan, and an estimated timetable for therapy. Our daughter had sessions with Jessica for about 5 months. Jessica was very flexible with our family's schedule. She came to our home, as well as my parents' home, as they took care of our daughter a few days a week. Jessica immediately bonded with our daughter. She would sit with her on the floor and interact with her in a very calm and patient manner. Our daughter always thought that she and Jessica were just playing. She loved the games they played and the activities they did together. She looked forward to her visits every week. Jessica involved all family members in the therapy process, giving us tools to be able to work with our daughter on skills in our everyday life. She provided us with strategies to be able to reinforce what she had been working on with our daughter. All the tactics and routines that were part of her therapy plan were made known to everyone, and this approach, we truly believe, hastened her development of speech. We saw improvements in our daughter's expressive speech very quickly. Not only was she saying new words, her overall demeanor changed. Before she started speech therapy, she would get easily frustrated, as it was difficult for her to communicate with us. As her speech developed and she was able to express herself more to the people in her life, she became more content and calm. We are so grateful for Jessica and highly recommend her if you are looking for a speech therapist!

We sought therapy for our son when he was about 16 months old. Jessica was quick to get us in for…read morean evaluation and listened to all of our concerns. It's hard to see your child struggle or recognize a delay with them, but Jessica was very sensitive and helpful and that made the whole process a great experience. We were lucky and he only needed therapy for a couple of months but we will miss her and will be back if he shows any signs of a delay again. Thank you so much Jessica!

We have been with OCSS since my son first received his ASD diagnosis in spring 2021. The facility…read moreitself takes up the entire fourth floor of the Credit Union building on Edinger across from Bella terra. Each therapist has a room and the children can either spend time in said room or use the two gyms that are full of toys and play equipment (Lots of swings, slides, playhouse, climbing wall, crash pad, etc.). Both gyms are very clean and well maintained. They also have a nice kid friendly kitchen! Since we have been here for some time, we have had an opportunity to work with many speech and occupational therapists as well as the admin. Everyone here is very kind and knowledgeable in their field, generously offering tips and advice when I ask 100 questions. My son's schedule is packed, so when I need to reschedule, administration is very friendly and helps find a way to make our make-up appointments work for us. We have been with our current and absolutely amazing Occupational Therapist, Brenda, since day 1. She is a miracle worker when it comes to my son's food aversions- getting him to taste things he would normally throw at the wall. He is always super excited on Friday when I grab him from school since he knows hes going to see his "ms. Brenda". She is truly a key figure on my son's care team. We started speech services about a year ago at OCSS and my son's therapist, Claire, is extremely knowledgeable in Gestalt language processing. We just learned that my son is a Gestalt learner before we switched to OCSS and we are so thankful he was paired with someone with the expertise and knowledge that Claire has. She meets him right where he is that day and lets him lead which is so important for our son since he is a little unpredictable. He adores his time with her, and asks for her by name even on days we're not going to OCSS. If you're shopping around for therapy services for your child, I highly recommend OCSS and their staff.

We are so fortunate to have spent the past 2 years working the therapists at Orange County Speech…read moreServices. They are very skilled in working with children with a wide range of needs. They are overall very creative in developing therapeutic plans to meet our shared goals and open to parent and family input. They truly care for the children that they work with. Over the past 2 years, our son worked with various therapists from PT, OT, speech therapy, and behavioral therapy with both regional center funding and through medical insurance. Our son initially started with significant developmental delays, but now he has more than caught up in almost every area. Our son worked the most with Ms Ruth (ST), Ms. Kelly (ST), Ms. Ariana (OT), Ms. Brenda (OT), Ms. Dana (PT), and Ms. Tori (behavioral therapy). We have had a great experience with therapists our son worked with regularly as well as those not listed that covered on vacations. They are the best. Ms. Ruth and Ms. Kelly helped so much in expanding his communication skills. He started severely delayed in all aspects of communication, and he now can speak up to 7-8 word sentences clearly and understand others. With our son's complicated medical situation, we require a significant amount of assistance and input from OT. We especially appreciate our time with Ms. Ariana and Ms. Brenda, who helped so much in teaching our son to be independent in the day to day self care activities. We really appreciated the many helpful emails from Ms. Ariana with ideas, links to videos, therapy items, educational information, and worksheets to use at home, so we can continue therapy at home in between sessions. The billing situation can be confusing if your child utilizes a lot of therapy session in a week. That in part might be due to insurance processing claims not necessarily in a chronological order. It would be helpful to keep track of visits and insurance explanation of benefits. Even with the billing situation, we would still choose to work with the therapists at this office. They are very skilled and devoted to the children and what they do,

We've been working with Ms. Jen at Kidspeak Speech Therapy for several years now, and I truly can't…read moresay enough good things about our experience. From the very beginning, Ms. Jen has been incredibly caring, patient, and genuinely invested in our child's progress. She has a warm, friendly personality that immediately puts kids (and parents!) at ease, and her sessions are always engaging and thoughtfully tailored. Our daughter looks forward to every visit, which says so much about how special she is. What really stands out is how attentive and encouraging Ms. Jen is--she takes the time to explain things clearly, celebrates every bit of progress, and consistently goes above and beyond to support our family. We've seen tremendous growth over the years, and we are so grateful to have found her. The office itself is bright and inviting, and most importantly, clean! They have been super easy to communicate and work with. Highly recommend Ms. Jen and Kidspeak to any family looking for compassionate, effective speech therapy!

Phenomenal! I've been bringing my nephew for his speech therapy with Mrs Jen at Kidspeak and…read moreexcited to say that he loves it and her. Our experience is so warming, inviting and friendly. Highly recommended.

We absolutely love our toddler's speech therapist Grace! She is truly amazing and has such a…read morespecial way with kids. We've seen so much progress since we started coming, and our daughter is talking and expressing herself more than ever. What melts my heart is how excited she gets for her appointments. There are days she's so grumpy getting into the car and will cry the whole way, but as soon as she realizes where we're going, she lights up and shouts "yay!" She absolutely loves her sessions, and that says everything. We're so grateful for all the care, patience, and encouragement she gives each week. She's also incredibly flexible with scheduling, which makes such a difference for busy parents. We're so thankful to have found someone who makes learning and progress so fun and easy for our little one!

Ms. Grace is amazing. You can tell she is very passionate in what she does. She is very patient and…read moredoes not rush the kids to open up to her. My son is very timid and doesn't open up easily with new people. I knew during his first appointment I would need to sit in during their session to let him know it's ok. During his second session I did step out and he did great! Ms. Grace has really helped my son improve in his speech and I will always be grateful for her. The office is very clean and there is a waiting room where you can wait for your child.

Long overdue review of Chatterbox. It's been about a year since we left Chatterbox, but I'm very…read morethankful for the services that they provided to my son. When my son was 3 years old, I brought him to Chatterbox since he was no longer developing verbally. In fact, he had regressed badly in preschool, and was largely not verbal there during the day. We later had him diagnosed with autism (ASD), and were able to pursue other services, but at the time, all we had was Chatterbox. After the initial intake with Courtney, he was accepted as a patient, and we got on the schedule pretty quickly. I don't believe it is this available or open normally, so I guess we got lucky. We set goals and we were coming to Chatterbox for 30 minute sessions (really 25 minutes) twice a week. We worked on some basic things, but given the later ASD diagnosis, we did what we could here. The end result was that after almost a year, he was verbal again and we met some of our goals. I didn't mind continuing with Chatterbox, but by that point, my son's needs were greater in other areas, so most of his time afterschool was allocated to behavior therapy instead. All in all, we are very thankful for the services that Chatterbox provided. Eternally grateful for the services delivered by Marina, Denny, Amanda, and Jenn. Also thankful to Priscilla for being great to work with from a scheduling and administrative perspective. Anyone who comes here will know right away that the parking lot is comical. The entrance on Cherry actually features bi-directional traffic, even though it's only wide enough for a single vehicle. If I do manage to get in this way, I'll do a quick pass through the lot, and if no spots, I'll make a right in the alleyway and another right on Reagan St., then another right back onto Katella, where there is usually street parking in front of the dentist.

Poor quality of service received. My son was referred by his insurance, and we regret coming. The…read moreinstructors here suggest that they are teaching skills, but spend the time playing and commenting on how "cute" the children are every 5 minutes without actually assisting in their development. When we asked the instructor about this, she insisted that he was too young to learn and they were unsure why the insurance sent them due to their young age, yet they continued to insist the next appointment would be different (I guess it was a money grab) My son showed no growth during his time here, but incredible growth after deciding to no longer use this company. Also, please make sure you keep your insurance documents handy, as their billing team will change terms in payments without notifying you and then blame someone else (blaming insurance, due to their errors and requesting additional payment. Poor practice being run here.

Terrible organization they have no respect for your kiddos....they took over Camp in victorville…read moreand have no consistency with having your kiddos. I file a grievance due to lack of communication and leaving our kiddo almost 2.5 month without service run from this place. They are not camp or operate like camp they are a joke...

I would definitely recommend this place. The people here are wonderful, loving, and caring!read more