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    Orange County Speech Services

    4.6 (56 reviews)
    Open 8:00 am - 6:00 pm
    Updated 3 months ago

    Services - Orange County Speech Services

    Physical therapy

    Orange County Speech Services Speech Therapists Photos

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    This review focuses on the operations of the Behavior Department at OCSS, under the direction of the owner, Elizabeth M. ABA Department: Our family has been with OCSS for six years. We were recently informed--via a 30 day notice--that as of 02/13/2026, the ABA Department will only provide services to children 10 years old and under. There was no prior discussion, warning, or indication that our child would eventually age out of their ABA services. The discontinuation was handled abruptly and felt very much like a cold turkey decision. While I appreciate the organization's honesty in acknowledging its lack of competency (staffing configuration, implementation model, and clinical environment) to effectively serve children over age 10--and their decision not to "bite off more than they can chew"--the execution was unprofessional and lacking compassion. In reality, the waitlist for ABA services elsewhere is not 30 days, but closer to 6 months to a year. A lapse in ABA services for that length of time can be detrimental to a child's physical and emotional well being and significantly increase the risk of regression. Billing: OCSS has outsourced billing to a third party company, and unfortunately, data integrity has been inconsistent. If you stay vigilant--reviewing every charge and checking all EOBs (Explanations of Benefits) through your insurance--you may be fine. However, anyone who takes the time to carefully review claims may uncover discrepancies. I have personally received a refund check in the past, and I am currently disputing the last 18 months of billing charges to correct the records. Other Departments: Our experience with Speech Therapy (ST) and Occupational Therapy (OT) has been more positive. Billing for these departments is more straightforward, with less room for errors. For now, my child will continue with Speech Therapy via telehealth, as he enjoys and responds well to his therapist. Summary: I used to read the lower rated reviews with a grain of salt, choosing to believe in the best of people. After our overall experience, however, I can understand where those reviews are coming from and see some truth in them. Hence, I am filing a formal grievance against OCSS in the hope that this feedback encourages meaningful reflection on their business operations. My intent is not only to share our experience, but also to promote improvements in communication, compassion, and continuity of care for other families navigating similar challenges. Closing: Things happen for a reason. When one door closes, another opens. In hindsight, I'm glad OCSS forced us to look elsewhere. We have since found new providers whose billing is prompt, transparent, and honest, and whose communication is respectful and consistent. Best of luck to all parents navigating this journey. Feel free to message me if you would like suggestions.

    PT at OC Speech

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    Elizabeth M.

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    Elizabeth M.

    We are so happy to hear! Thank you very much for your kind words!

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    Thank you for your kind words Jennifer!

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    Elizabeth M.

    Thank you for your kind words!

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    Elizabeth M.

    We love Miss Kayli too! So happy to hear your kind words.

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    Hillary, thank you for sharing! We appreciate your kind review.

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    8 years ago

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    Ask the Community - Orange County Speech Services

    Hello I want to ask about prices for speech therapy?

    Contacting the front desk regarding pricing is best. Rates for therapy vary depending on what insurance you are using to cover the cost. Call us at 714-916-0641… Read more

    Do you guys accept caloptima or medical?

    We do take medical if you elect Kaiser as the carrier. We don’t take straight medical. Thank you. Hope this helps!

    Do you accept hmo insurance?

    We do. Just call our office for more details! 714-916-0641 Kaiser Greater Newport Physicians… Read more

    Hello we have PPO? Do you provide services?

    We do take any PPO plan. Just call us to get started at 714-916-0641. You can also send a picture/copy of your child's insurance card front and back to Julia@ocspeechservices.com and she can verify your plan benefits and schedule for therapy.… Read more

    What is the age limit?

    We work with children birth to age 21!

    View All 6 Questions

    Review Highlights - Orange County Speech Services

    Elizabeth at OC Speech has gone above and beyond to make sure my son's needs are met.

    Mentioned in 9 reviews

    Read more highlights

    Orange County Speech Services - speech_therapists - Updated May 2026

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