I went to this location through Verizon insurance to have my phone screen replaced. They asked for my phone passcode, and I trusted them because Verizon directly sent me to this store. I had previously used another location from the same company and never had any issues.
While waiting in my car outside the store, I still had my Bluetooth earbuds connected to my phone. A few minutes later, I heard my phone reconnect and assumed they were simply testing the audio after the repair. But then I suddenly started hearing my personal videos being played, including extremely private intimate videos with my husband.
I immediately walked into the store and asked the employee at the front why his coworker was going through my phone. As soon as I said that, he quickly ran to the back to tell the technician. A few minutes later, they returned my phone much earlier than the original repair time they had given me.
The technician who originally took my phone came out and denied everything. I told him clearly that I could hear everything from my car through my earbuds and that I knew they had opened my private videos. I even asked him directly if he watched the video. He denied it, but smiled in a very uncomfortable way and never faced me again afterward.
The situation became serious enough that I called the police and an official report was made. What made it even worse was being treated as if I were lying when I was literally hearing everything happen in real time through my connected earbuds.
Having access to a customer's passcode does NOT give anyone permission to go through private photos or videos unrelated to the repair. This was humiliating, invasive, and a complete violation of my privacy.
Please be extremely careful before leaving your devices at this location. read more
