I've use Uber on several occasions but this recent trip was awful and what's worse is there is snow customer to help other than bots that keep you running around in circles. I ordered a ride from a driver named Pierrelene who was supposed to be driving a black Altima. I waited and waited for her to arrive and then her locator stated that she was at my address. I tried calling her twice at the number that was listed on the rider contact. She would not answer. The call finally split said "caller restrictions". I texted her and she didn't return my text. I waited for 12minutes beyond the time when she was supposed to arrive and then got a message that my trip was canceled and I was charged a cancelation fee that was damn near 50% of my total ride cost. I texted her again and then got a serious of messages saying they didnt know who I was trying to contact but they weren't Uber. I texted that this was the correct number. Also if it wasnt correct why didnt they text me when I first tried to contact them asking where they were or giving a more precise location? Im so pissed right now. If there was a Lyft in the area, I'd damn sure take them the next go round. F#€K UBER!! read more