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Note showing THEY cancelled and note showing that I was charged for canceling.

I called Uber last night for a ride from ER at St. Joseph's in Tucson around 8:15 pm. I got the text that driver "licardy " was on their way. I waited 20 minutes. I then got a text that " unfortunately your driver had to cancel your ride". He canceled it. I then got a text that I was charged $12.50 for canceling my call. Uber took payment from my account. So, this is basically theft. It's also fraudulent. Therefore I do not and will not trust Uber ever again. And, I will go out of my way to disparage and discourage anyone from using Uber

Soggy frys thanks for delivering to other people forst after picking up my food

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5 months ago

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12 days ago

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7 months ago

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1 year ago

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8 months ago

uber just sucks, that's all, they just suck, from apps to communication. uber SUCKS, uber SUCKS, uber SUCKS

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2 years ago

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3 years ago

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2 years ago

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3 years ago

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2 years ago

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5 years ago

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4 years ago

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4 years ago

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5 years ago

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3 years ago

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10 years ago

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10 years ago

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5 years ago

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6 years ago

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8 years ago

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7 years ago

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5 years ago

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6 years ago

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8 years ago

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5 years ago

zero customer service. Company is a waste of time and money

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10 years ago

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11 years ago

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8 years ago

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8 years ago

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7 years ago

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10 years ago

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7 years ago

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7 years ago

Uber advertises that Uber is always present at Tucson International Airport. However, unable to get an Uber ride last night at midnight.

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8 years ago

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10 years ago

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11 years ago

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Ask the Community - Uber

Review Highlights - Uber

A way to tip would be a great add, and get rid of that statement.

Mentioned in 2 reviews

Read more highlights

You might also consider

VIP Taxi

VIP Taxi

(63 reviews)

I needed a ride from midtown to Casas Adobes and needed it within 15-20 minutes. I tried calling…read moreDiscount Cab (I like that they use a lot of Priuses), but they couldn't meet the time requirements. A person in the restaurant mentioned good service from VIP, and the Yelp reviews looked good, so I called them up. There was some difficulty communicating my location, but the call taker was courteous and asked questions like would I be inside or out (it was raining and hot, so in), whether I wanted a text or call when the cab was within 5 min, (call) and then provided an estimate of 20 min. I did get a call when the cab was on its way and it arrived in less than 20 min. My driver was Deryl S. and he was very polite and knew where my apartment complex was. We had a good conversation how different taxi companies have taken different strategies while merging into larger groups. VIP if I remember what Deryl said correctly was primarily in Chicago, bought several other more national chains and owned and maintained all their vehicles (one reason the cabs look older is because they have been well maintained, are well built and paid for). Other companies have borrowed heavily and their success will depend on them keeping up on their loan payments. We also talked about Uber and some of the other non-traditional "taxies", but both agreed they don't have proper livery insurance or driving credentials, so one is taking on a lot more risk with those companies and will find out at the worst time (after a bad accident). Deryl dropped me off at my apartment and I enjoyed the option of paying by credit card which I know most services offered as well. Highly recommend Deryl S. and VIP as a full service, fully insured taxi option.

Update - I had given them two stars but updating it to three because of the voicemail they left me…read moreafter my last experience. I do appreciate the follow up and their efforts to make it up. I will give them another shot when I have a chance

Uber - taxis - Updated May 2026

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