I don't know if Uber's standards for their UberX drivers and vehicles has lowered to keep up with demand in Philadelphia, but it sure seems that way. In the past few weeks alone, I've been picked up in several shoddy cars, including some that reeked of recently-extinguished cigarettes. I've also had at least one driver with questionable hygiene. Additionally, about three in four drivers are not familiar with the city enough to forego their gps. The major problem with this is that the gps system Uber uses has lately been way off in terms of accuracy. It's super rare that I get into a car and the most direct route is used. If I'm not paying attention, I could end up several blocks past where I should have been let out or turned onto a more direct route. I thought part of the Uber experience was to sit back, relax and let the driver do the work? Now, I'm often the navigator in a dumpy car no better than one of the city's cabs, the only advantage being that UberX is still slightly cheaper. I am over it. Perhaps it's time to give Lyft a chance afterall. read more

I've heard quite a bit about Uber in the past year. Thanks to a couple of promotions, I figured it was a can't lose situation to give them a try. I generated $45 in credit before giving them a try. The first time I used them was when my wife took me out for my birthday dinner in Center City. When dinner was over, I pulled out my phone and powered up my Uber App. In seconds, I had my car picked out. Less than 5 minutes later, the car arrived. I like how they have ratings for their drivers. It's also cool that you get a text message update when your car is close. Then, you get a phone call when the driver is approaching. We hoped in the black car which is nicer than your typical taxi. The driver was very friendly. He got us home fast and safe. I loved not having to pull money out or worry about a tip. It's all included. This ride was free thanks to my credit. But the price was only slightly more than a taxi, and the convenience is well worth it. Since, I have used Uber two more times. Both times it worked out great. I got my wife hooked on it and I am working on friends. It's nice that I get $20 every time I refer someone. But really, I would never refer someone to something I did not believe in. Uber is a great taxi service for those who appreciate quality and convenience. read more

Took uber 5 miles one night which was only about a 10 minute ride because there was no traffic and it cost me 30, the same ride on the way back in relatively the same car but a different driver cost 17 dollars Therefore, I am curious to know how uber comes up with these rates. Especially with 3.25/mile it seems outrageous considering how low gas prices are right now. Moral is, if you have money to just piss away go with uber, but if not I think a cab does just fine. read more

TORN! Loved the service the first time I took it with friends, then... I called an Uber for a simple ride home. I got a driver who just wouldn't stop talking about how much Uber is a rip off for the customers and how he doesn't get paid enough and how no one ever tips him. We informed him that Uber explicitly advertises that tips are included, which seemed to be a huge surprise to him. He made it into a big issue that someone had to be profiting from this "included tip", and it certainly wasn't him. I'm fairly positive that he was full of shit and fishing for us to tip him extra, but alas, it is what it is. Oh he also almost hit a pedestrian on our way home, but no biggie. Anyway, after that experience and realizing that the drive cost roughly $10 more than a normal taxi, I will most likely cease to use Uber for every day rides. That being said, I may consider using their service for a fancy pants event, but even then I'd be hesitant. Yes, I agree the cars are much cleaner, it is much more reliable, your driver is probably not smelly, your driver may not be (or may be, in my experience) rude, you get a special little app that shows you a picture of car driving your way. It all sounds really special. But honestly, what are you paying the extra $$ for? Is it the app? Is it the "fancier" car? I'm just really not sure here. Also, all of the reviews that comment that it is easier to get a cab at "peak" times ie New Years Eve, in front of the stadiums after a game, during bad weather, etc etc -- Uber can charge you more during peak times without telling you!! Beware! read more

If you know me, you know I love Uber. I don't take Taxi's anymore unless I absolutely have to. Uber is so much more than a car service, it is so convenient and I always feel extremely classy and important when I show up somewhere in a black town car with a snazzy dressed driver. Everything is done through their app. You open it up and let the GPS locate you. Once you look at the map, you notice the available cars in your area because they are pictured on the map! Time to request your car: you can request Uber X (Their less expensive answer to uber--cheaper than a cab), a black town car (UberBlack), Uber XL (an SUV at a lower cost--the uber x of suv), UberSUV (Uberblack version with SUV rather than a town car), and Uber WAV (wheelchair accessible). The cars are always in very good condition, very comfortable, clean, and the drivers friendly. Many often offer bottled water, car chargers for phones, candy/snacks, etc. to their riders as well! I also feel safe in my Uber. I like that I have the name of my driver, make/model of the car, and license plate number before the car gets to me. I also like that a map of my route is sent to my email with driver information with my receipt. Their customer service is also awesome. Drivers are pretty much always fantastic, but if you do have any kind of issue, their customer service reps are extremely responsive! I always try to leave feedback since after your rides, you rate your drivers and when I leave glowing reviews, the customer service reps actually contact me to say thank you and to let me know that me feedback means a lot to them! If it is a very busy time of day, keep in mind that there might be a price surge. You are always alerted of this upon requesting a car, but sometimes this can make the ride a bit pricey. Also, drivers sometimes need you to punch the address of the destination into the GPS on the app or will ask directions because they don't always know their way around the city like a cab driver would. I would say that is my only complaint with Uber. Uber also often has great deals and discounts. A few times, I was emailed a code for free airport rides or special deals for certain days! They also do special things like christmas tree delivery, or bagels on Monday morning when you get in the car. On valentines day, drivers gave out flowers, they recently did ice cream delivery on national ice cream day...There are a bunch of other things they do, I can't name them all! When you recommend friends, and you can get discounts for both you and the person signing up. Also, it is super easy to split the ride with friends! Again, this is all done through the app on your phone, just make sure that if you are splitting a ride, to do it before you get in the car or while you are in the car because after the ride is finished, you might not be able to split or have to contact customer service. All you do is tap "split fare" and request the person you are splitting with. Once they accept the split, the fare is divided evenly. read more

Uber isn't reliable. Scheduled a pickup early in the morning. When my scheduled pickup time came, no driver. Damn app said it was still finding a driver, and I had a flight boarding in 2 hrs. I rather pay for airport parking, than try my luck again with UBER! read more

So I just started using Uber and so far the few drivers I had have all be very professional and polite but this Amber lady is by far best ever! She is prepared and always a step ahead of the game. Uber make sure to take care of this driver because she is very loyal and passionate about your company. As if it was her own read more

After using Uber for a year, the quality of the drivers/rides have gone down. I remember my first experience with uber on my vacation in San Francisco, more than a year ago. It was a nice, relatively new black car, with a light up Uber sign displayed clearly in the dash. I was impressed. Coming back to the East Coast, my Uber experience has been lackluster: beat up looking cars, dirty cars with a stain on the back seat, drivers switching cars on me, drivers not knowing where they were going and told me to use my GPS to navigate for them. One driver I had 2 weeks ago was stellar and offered me water to drink and chewing gum and made easy conversation, but those drivers are rare and few and far between. However, the incident today tops the cake. First, while trying to request my Uber, I was prompted with some rather intrusive banter for their Uber Pool feature asking how many seats I would take up and whether I want to share my ride with other riders. No, I don't want to wait for my driver to pick up some stranger and drop me off along the way. I'm in a hurry and need to get to my destination on time. If I wanted to wait, I would just have taken the bus. I managed to get past the annoying app prompt and requested my own Uber, it was arriving in 3 minutes. I live on a rather busy, well trafficked street in Center City. I went down stairs from my apartment, and as I was locking the doors, I saw a girl talking on the phone about to get into a car that just pulled up. It was a rather nice, new looking, Nissan. Meanwhile, a shoddy beat up looking Volkswagen pulls up right behind as the Nissan drives off with the girl in it. I quickly panicked, checked my phone to verify the driver/car model, and realized what I dreaded: the girl had gotten in my Uber and the driver just drove off. Well of course, I wasn't going to get in the shoddy looking Volkswagen that was supposed to be the other girl's actual Uber (she probably would have felt shortchanged, too, if she had noticed), so I just told the driver that her patron had gotten into my car. He didn't say anything or offer to help and just drove off, too. 3 minutes into the trip (saw the car on my app driving the highlighted route), I figured out how to cancel the ride, but was unable to contact the driver (since the app assumed I was in the car). Rather shaken from this harrowing experience that happened in a span of a few minutes, I attempted to request a different Uber but was prompted with a nasty 2.1X price surge due to high demand. NO Uber! Your driver picked up the wrong customer and now you're trying to saying I have to pay more 10 minutes later? I ended up calling a Lyft instead which did not have the price surge, and arrived at my destination 25 minutes late due to the debacle This was the most harrowing experience I've had with Uber. The driver picked up the wrong person, didn't verify the name or the destination with that person, and just drove off. The girl that took the wrong car is kinda naive, too. She could have been abducted. UBER FAIL. I will be using Lyft from now on; Lyft has a more personalized experience (pretty much forces you into adding a profile picture upon sign up and asks for your music preference), no stupid ride sharing feature, and NO ridiculous price surges (most I've gotten was 1.75x higer fare, never more than 2x+). read more

I'm loving Uber - after my first experience I couldn't stop gushing to friends about the ride. I've used Uber a few times. Once after Halloween, I was in an area of Philadelphia that I didn't feel safe looking for a cab (as they don't come often and I didn't feel comfortable walking around late at night) The service is prompt - you'll know exactly when your driver will arrive. The service is safe - you'll receive a picture of your drive, their name, rating, phone number and company. The payment is efficient - you'll have no need for cash on you, everything is billed to your credit card on file. The service is friendly - I've had outstanding service for each driver. The service is clean - I've not been in a car that isn't perfectly clean and fresh smelling. The service is trustworthy - you'll have the receipt (breakdown of charges) and a map of your route emailed to you. The few times I've needed to email Uber with questions I've received a prompt response (within 24 hours) answering my questions from a knowledgeable member of Uber's team. Here's are some of the examples of when I've used Uber In a neighborhood where cabs don't frequent often and we didn't feel comfortable walking around late at night. Heading to a nice event where you'd like to show up in style, also when dressing up (gowns and tuxes aren't meant for dirty cabs) . After a sporting event when cabs are hard to get outside the stadiums and Xfinity Live. When multiple stops are needed. Date night and special treats. Follow Uber on twitter for up-to-date information and deals. @Uber_Philly Another bonus to Uber is their involvement in the city. Examples: bring a canned goods for Philabundance and receive a credit for your next ride (Nov 19th) read more

UBER? Even a Philly cab driver would be ashamed of the insulting service I got from a Uber X driver today: . Uber does not show up for 15mn . I call the driver . He is having a bad day... no smile like in his picture w the pink bow tie . I want to know how long it will take to pick me up as I have a plane catch. . He grumble something I cannot understand and he hang up on me, just like that! . Than I hesitate on what to do. The driver helps me in making the decision: he cancel the ride. . Here I am w/o a ride and I am getting late. . But he decides to add INSULT to INJURY and charge me, YES, YES for cancellation of the ride. It appears, based on the reviews that Uber, trying to cope with the demand, that the service is on and off. Two friends of mine got the same problem. read more

This is the second time this has happened to me with Uber. I get a ride and then get a message that the driver is finishing a ride nearby. Then it says he will be at my pickup in 13 minutes. 13 minutes later it tells me it found a ride that is closer. Uber should have a policy where the driver can't take your ride until completing a ride. I understand these drivers are trying to make a living but if I knew I would be that long I'd have taken a taxi. My time is valuable too. read more

I reread my original review for a good laugh. I can't even tell you how many times I've used Uber since 2013, or how my life would kinda suck without it. It's way easier and cheaper than a cab in most scenarios. UberX is cost effective. UberPool is an even more cost effective option, which sometimes has me feeling like I'm playing Russian roulette. My experiences have ranged from a private ride in a Black Car to being stuffed in the back of a sedan with drunks. As much as I go out, it's worth the risk from a cost standpoint. The drivers vary too. I've had some sweet, older folks, some friendly random people and, unfortunately, some cranky souls that seem to rely only on GPS. Lyft gives Uber a good run for their money, especially when the surges aren't identical. I prefer Uber overall. Any issues have been easier resolved by emailing corporate. It's also really nice to utilize when traveling. There's no need to figure out the cab situation in a new city when you have your trusty Uber app ready. There are some regulations around airports, so that's something to keep in mind. read more

Took my first Uber ride last night and I'm hitting myself in the head right now for not doing it sooner! Über is super fast and convenient and can we say fancy?!?!? Nothing like having a sleek black sedan pull up for you on a girls night out and totally in a couple minutes notice. It's like having a 24/7 personal chauffeur....without the 24/7 price. The app is easy to use and I can see right away where the nearest available car is and how far away before they arrive at my pickup point. I do have a few minor gripes - my promo code didn't work and I felt the driver wasn't super familiar with the roads. Maybe they should invest in a GPS? Thankfully I knew the way so it was no biggie. Still love the service and will definitely be taking it again! read more

Exceptional product/service. The app is easy to use. You can get a fare quote right in the app. They provide you with all the information you need within seconds (drive, car, license plate, ETA). You can see on a map where your car is. The cars are BEAUTIFUL. I've gotten 4 different cars, the best by far being a Lincoln Navigator. The driver's I've had were pleasant and courteous, never on their phones, and didn't even have the radio on, and one asked if we wanted to listen to any specific station. Uber's customer service is prompt and friendly. I'm glad they cut Philly's rates, I will use it even more. read more

I love Uber! You can actually see where your car is, and the estimated arrival time. You feel fancy driving around in a lincoln town car. The drivers open the door for you, making you feel even more fancy. No strange smells. No loud cell phone chatting by your driver. You don't have to prepare yourself for an argument about not having cash and using your card. Everything goes right through your phone, including tip, so there is no payment to deal with during your ride. Yes it is expensive, but if you use the promo codes, you'll be surprised at how cheap it actually is. Yay Uber! read more

It doesn't get a lot more baller than opening up your app, seeing the black cars nearby, and within a tap tap and two shakes of a lamb's tail, you're being chauffered to your destination in a luxe ride. My ride home from last night's Summer Soiree was a brand new Mercedes SUV, leather interior, sparkling clean and perfectly air conditioned. I never once felt in imminent danger of death, the driver knew his way around, and was very friendly. Total damage was probably only $10 more than a regular cab, and so worth the extra expense. I'm a fan! read more

Phila Uber was the bomb! Tried doing Uber for the first time by myself downtown a couple of weeks ago. You have the option of UberX, ,UberXL, Uber Black Car, UberWAC, and UberSUV. Both vehicles that I used were assigned to UberX. They were very clean, nice smelling and the drivers spoiled my wife and I. Both vehicles offered free water, candy and one even had a car charger available for our cell phones. The rides were very cheap. We went back and forth from Center City Rittenhouse Square to Fishtown/Kensington...the bill was only $11!!! We were picked up in a Crysler 300 and a nice Honda Civic read more

Uber let me off at the wrong place it's a good thing I could get a bus I wish their drivers knew the area cause I don't the guy just dropped me off on the side of the road I had to take a bus for crying out loud! These people need to know where things are! I told him where is something close to where I wanted to go was but all he said was I don't know so yeah I guess I'm a little upset they really really need to know the area there in that's all I'm saying read more

We used the Philadelphia Uber to get in and out of the city. The cars were always nice (Lincoln town car, etc) and occasionally had mints and daily newspapers. Comparable to my Uber experience in other similarly sized cities. Definitely worth checking out. Hint: search around online for discounts or first-time user coupons. You can usually get about $30 off your first ride. read more

Uber is ALRIGHT. There are so many services like this these days that Uber is just another of its kind. To be honest, I've had better experiences with Lyft. I've also recently had my wallet stolen by an Uber driver, so that was nice (sarcasm). Generally, Uber drivers can be a**holes, especially when they cancel on you last minute and you're just left waiting another 15 minutes for a new Uber driver like an idiot Also, their customer service is like a solid 5/10 read more

I'm only writing this review on Yelp because it was impossible to find the place on the Uber site to make a review. I recently took my first ride with Uber. On Sunday 6/20/21 I called for a ride of about 6 miles to my home. The service responded with some 'up' charges that apparently they get when traffic is high or driver participation is low. I get it when there is high demand, that's a part of the way things work. High demand-low supply= higher price, but when they can't supply drivers I don't think I should pay 300% of the usual fare. But, that is only a side problem. Uber sent me the 'driver profile' for the car that would pick me up. A female with a newer Honda Accord would arrive in 11 minutes. When the clock got down to 2 minutes it recalibrated up to 14 minutes. Huh? The next problem "Jean" was a gentleman named "Hamood" and he was driving about a 10-year-old Prius. When he didn't arrive I called him and he was upset that I was not at the pick-up point. I had previously sent him a text describing exactly where I was. It wasn't too hard to find I was the only person standing in front of the Royal Farms store where I had been waiting almost 40 minutes (there were other delays and changes that popped up on the app) There were a couple of other issues but I'm not going to go on. Here's my point: Uber, on its site, correctly emphasizes the safety of both drivers and riders. This trip violated most of the safety precautions that Uber says it takes for rider safety. The driver had all of the correct information about me but none of the info that Uber provided was even close: male vs. female driver, white Accord vs. gray Prius, newer car versus old car (what kind of safety precautions is Uber taking with a screening of equipment and drivers? Based on my only ride I would say the answer to that question is NONE. Anyway Uber I'm one and done. read more

I continue to have good experiences. My last 10 rides have been in clean cars with pretty good drivers.

I starting using Uber because I had the good fortune of taking one with a friend a couple of months back. Ever since, I've been hooked. It's the more classy, safe, and pleasant alternative to taking a cab. You never have to call anyone (they only call you to tell you they've arrived, really) first of all. You open an app on your smart phone and tell them where to pick you up and then within 5 minutes they're there. So simple and seamless. You can tell them where you want to go in advance or tell them when you get in the car. Tips are included in the fee and you preload your credit card info into the app. No more fights about using a card, no more worrying if you have cash, no more feeling bad if you didn't tip enough - it's all taken care of over the app. I've taken the car from Center City to East Kensington and it's only about $28 MAX. There's a $15 minimum, so taking Uber long distances actually makes the most sense. It usually takes me somewhere near $20 to take a cab the same distance anyway. All of the drivers are super nice and will often make conversation with you. There have been a couple times that I would have rather had a quiet ride with no conversation, but you can't fault them for wanting to ensure pleasant conversation and good customer service. Also, the drivers will almost always open my door for me, and are kind and considerate when I've had a few too many drinks and just want to get home safely. All in all, Uber is a service I will continue to use, suggest to others, and love. read more

Used Uber with a friend of mine. The app is pretty sweet - you get to see where the car is, and its estimated time of arrival. Its fairly obvious what the benefits are over a taxi - the cars are clean, the a/c works correctly, the driver isn't yapping away on his bluetooth while narrowly beating red lights at 40mph, you don't have to listen to them whine about accepting credit cards, the car I get even gave us mini bottles of water, and offered to charge our phones. With that, expect to pay minimum, around 40-50% more than a taxi. If you're with a friend or two, it's not too bad to split the difference. One point of confusion. The Uber website makes it sound like the driver automatically gets a tip from the payment. I asked the driver and they said it's not obligatory to tip, and isn't included. read more

DO NOT, I repeat do not use Uber. They will nickel and dime you for everything. Horrible customer service and forget trying to get them on the phone. I'm using Lift moving forward. read more

I drive for Uber and the customer service is the worst in the business by miles...it is very obviois they do not care about their drivers. Never a supervisor available and when they say one will call within 48 hrs, also ridiculous amount of time to get a call back, they never do call. Have had numerous issues and have never been solved to my satisfaction. Guess it is time to just drive for Lyft full time as their customer service has gone abaove amd beyond my expectations whenever I have had an issue. read more

I signed up for Uber with a promo for a $20 credit to or from The Food Trust's Night Market. It definitely costs more than a cab, but I saw tremendous value in Uber's services. I'm recovering from a recent back surgery and have had trouble riding in cars without pain. After over exerting myself at the night market I was a little nervous about the car ride back home. The town car was such a smooth ride and Kareem drove safely with care through the bumpy city streets. The car temperature was also perfect, comfortably air conditioned without being chilly. I will definitely use Uber again in the future, and would highly recommend to all my friends. read more

In the middle of a blizzard in Philadelphia standing right where it was ordered. Looked for a red Keep. She could not find me. Tried to rebook and price went to $30 from $12 in a few minutes. Drivers use GPS and know nothing about localities here and in London. Fugettaboutit! Hailed cab... $11! read more

I'm so upset with ubers customer service how does your company have a number but it's only for accidents, I was over charged for a driver wrong routing and now I want to speak to someone but nope Uber just has a number for accidents. I want my money back. And I'll stick with lyft .. read more

i FUCKING love uber! UBER UBER UBER!!!! i have had some meh drivers.....but honestly....these guys bring it. i love the app, i love the txt when they arrive. i am embarrassed to say but our family probably uses them 2 times a week for a ride to the burbs.....and it is totally worth it. Ive had some very nice conversations with some of the drivers...and most important i feel safe. last night i left my phone in the uber and he came back....i slipped him a 20 and he refused!!! ( i put it in the car for him ) very nice service. read more

GEORGIAANNE was our driver out of Philly... We took a ride with her and in the process, I lost/left my phone in her vehicle... Immediately after noticing, we contacted her thru the Uber app. She asked us to meet her 30miles away, outside of Philly at a Target. We agreed bc, basically, we survive with work thru THAT phone.. So, we waited... And waited, and waited... Called her several times where she said she'd be there, "soon". Almost 4hrs later, we left bc, it was apparent she wasn't coming back with my phone.. she was busy picking up other fares the whole time.. Then, after attempting several more times up contact her and Uber customer support, we got nowhere. Hard enough getting ahold of someone.. So, now: I lost my job, my phone, and everything else on my phone. Almost a week has gone by and I get a random call from someone who's 2nd or, 3rd language is English... Who basically just, "Uh-huh'ed" me the entire call before I even finished a sentence! (Good thing those calls are recorded!) So, it's absolutely pitiful the way we were treated over the entire episode! I have really no idea where to take this situation from here... The woman on the phone ACTUALLY told me to:" take it to the police if I feel like it.. " Huh!?! So, this woman drives a white new Nissan Altima, her name is: GEORGIANNE any further info will be amended with this appropriate complaint. read more

It seems this business has more complaints then anyone else. I used it twice without a problem so I thought they were reliable. I scheduled a appointment for them to pick up my Grandson and take him to Childrens hospital. He had a important test that was due. I got a confirmatory email that I was all set up. Driver never showed. Theres really no way to contact anyone at Uber. Theres no way to get my money back and the phone number for complaints has been shut down. Wonder why??? He missed a very important exam due to them. Do not ever rely on this company. Use public transportation or a taxi. read more

I have used Uber several times. I like that I don't have to call a cab company and wait on hold forever to get a cab. Just pull up the Uber app and request a car and there here to pick me up in minutes. I like that I don't have to worry about carrying cash. Uber charges your card and even adds tip. I love the fact that I can hop in and hop out ( and do it in such luxury style, I may add). The receipt is emailed to you and the app gives you the chance to rate your driver and service. So you see Uber cares about the level of service. Not to mention when you request a car you can see the drivers rating. All the drivers I have had in the past have received high ratings. So happy that Uber is in Philly. Keep up the good work. read more

Uber is amazing! Super easy to set up. Great iPhone app. This is a lot easier than calling for a car from PHL, who I've used a lot in the past. They are a lot more professional, too. So far, everyone's been great at Uber. I will definitely be using Uber from now on. I don't have to make sure I have cash on me - it just all goes to my credit card - even the tip. It is a little more expensive (like $4 more per ride), but I've never been stranded like with PHL. read more

Support? What support? I have asked repeated to speak to management about an Uber eats order to no avail. It is a disgrace how customer service has treated me. I keep getting a runaround and told to use the app. Once I use the app all different people respond without answering my request. I need to speak with someone in a management position. Their support team can not add or handle a situation. Their driver was a disgrace and I'm beyond frustrated. #deliverysucks #neveragain #uber #takeout #food #worstcustomerservice read more

They are reasonable, they credit you for issues that are their fault. Sometimes local cabs are better, if more expensive and cash-oriented, but Uber really tries and cares about your experience. read more

I ordered an Uber car and had one of the drivers tell me to meet him for blocks away. With three bags and my daughter in tow this was quite impossible so I canceled the ride expecting to pay two dollars. Imagine my surprise when this dishonest driver charged me the full $12 for a ride I never took. Uber customer service with a nonexistent phone number then tells me that I have to wait 1 to 5 days for a refund of money that for all intents and purposes was illegally taken from my account. Instead of investigating and firing the driver they said they would block him so he never would be matched with me again. This is an example about Uber treats criminals, and that is what I call somebody who does something that illegally takes money from your account. Despite my best effort so I could not speak to a human being with Uber. And while I have used them regularly, I will never again use them over this incident, but will be switching to Lyft. Beware of the Uber driver you get, or this could happen to you and nobody in customer service seems to care about inconvenience to customers whether they were stolen from or not. read more

I'm a big fan of Uber and I have only used their services twice! This is 10 X better than getting a taxi. When you download the app and ask to 'send black car' it actually comes in the time that they estimate it will unlike the regular cab companies who underestimate. Pros: Drivers are friendly and not on the cell phone! Know exactly when they will be arriving No cash needed Auto - payment on the credit card you link to your account Check for promo codes especially if you are going to a big event! Cons: more expensive than the typical cab (But it's sooo worth it!) read more

Uber is one of the well known secrets to the tech crowd for getting out and about in Philadelphia. (and many other cities as well) As a center city resident sometimes walking or driving doesn't make sense ans we all have had horrible experiences with the local taxi cab companies: 1. Getting through via phone to order a cab 2. Waiting for the cab to actually arrive 3. The constant struggle to pay with a credit card 4. The smell and attitude of the cabbie All 4 of those issues have been resolved with UBER. Here is how it works. 1 Open the Android/iOS UBER app 2 click your spot on the map 3 order either a SUV or a CAR 4. The app notifies you immediately the driver name, cell number, and how long arrival will be 5 A notification comes through when the driver is 2 mins away and then again when the driver has arrived 6. A well dressed driver in a brand new lincoln, tahoe, cadillac or comparable vehicle get out, greets you by name, and opens the door 7. The driver takes you to the location. 8 you hop out without opening your wallet 9 A receipt instantly comes via email to your phone with price, length of time and mileage from you ride and you can rate the driver A private car service at 1.5x the price iof a cab. What a difference from the angry stinking, dirty old cab! read more

Today was my first time trying Uber and I am hooked! While it is definitely more expensive than a cab, it was well worth the extra dough. I asked for a car when the bags started coming on the carousel, within 60 seconds my driver called me to confirm my exact location. Turns out he could not pick me up exactly where I was, but gave me great directions on where to meet him. Once I got outside I knew who he was because of the pic on his uber profile. Driver was great, car was clean, and this was seriously beyond easy to do. My final destination was outside of the city limits so my driver wanted to make sure I had a plan for getting back to the airport on Sunday. He said it might not be as easy to find an uber car, but he gave me his number in case I needed service again. Great experience and would totally use them again!! read more