My friend and I came out to Orlando from out of state. When our Uber driver, Henry, showed up to our hotel, he told us we had to have masks. We went back into the hotel and they provided us masks. We put on and wore masks the entire ride which was about 2 Miles. Henry, being a complete jerk off, reported my buddy to Uber setting we refused to wear a mask. Uber then had the balls to email my friend telling him he had to take a pic of himself with a mask before he could ride Uber again. Screw Uber. We are in Florida where no one is wearing masks, which are stupid and don't work anyway. With that being said, we still complied and wore masks. That weasel Henry is a total lying dry snitch and a piece of garbage for what he did. Uber is equally shitty for how they responded to my buddy who has never had a problem before. Screw Uber and screw you henry. Do not ride Uber. Ride Lyft which is what we will be doing . read more

Yesterday, my young daughter had to use Uber to go to work. Her work is 15 minutes distance from our home. The driver that picked her up was making advances to her, was probably planning to abduct her, because he went close to her job and drive back close to our home using another route. When he was questioned for my daughter he then didn't said a word and started driving at a very excessive speed. He didn't want to listen to her and got upset almost screaming at her. On top of that horrific experience, she was charged $22, was almost an hour late to work and the BEST PART is that UBER don't have a CUSTOMER SERVICE PHONE WHERE TO COMPLAIN ABOUT. So this person is still driving around and somebody else's daughter could be at risk. read more

Driver was great and courteous, but I'll never use uber again. Needed it to get to Disney and turns out uber hasn't paid the fees to be able to drop customers off on property. And as a tourist here, how would I know? Uber should inform customers about these types of restrictions. Why did I get stuck paying a $27 fare and was not even able to get to my destination. I'll stick with licensed taxis from now on. read more

Unfortunately Uber is not what is used to be. We used to be able to get a nice clean car with a nice happy and knowledgeable driver in just minutes. It was wonderful. Over the past 6 months the service has gone downhill. The cars are no longer fresh and clean. They are often old, seats torn, messy and cramped. The drivers often don't know where they are going and drive so slow. The price is low and that's great. But the reason the fare is low is because Uber is not paying the drivers even the minimum wage in Orlando. That really sucks in America. I'm not sure why Uber does not pay their drivers well anymore but the good drivers seem to have left Uber and what is left are the rest of the drivers that just are not as sharp as they should be. There was a Uber passenger killed this past December in Longwood (outside Orlando) while riding home in a Uber vehicle. There was also a Uber passenger killed in Miami the same month. Until Uber starts paying their drivers at least the minimum wage and having safer vehicles that passengers won't get killed in, I'm not going to use Uber anymore. It's just not worth it and I don't want to get killed riding in a Uber vehicle with an inexperienced driver. It's not worth it no matter how cheap it is. read more

I am a frequent uber client and take uber all the time. Just took it with a driver named Ronald in a black Chevy Malibu and got totally ripped off. I make a trip to the Orlando Airport from Altamonte Springs, FL multiple times a year in and out of surge times, so I am extremely familiar with the rates and how surge works. Typically this trip is 20-32 dollars which is both fair and reasonable. Today this guy was taking all kinds of side roads and two different toll roads just to rack up the fees. 67.00 dollars. This is major ridiculous. Complained with Uber and we will see if they respond. read more

After flying into Orlando airport go to taxi stand and wait for cab. Ace Metro no 677 arrives to take my group to Portofino Lowe's Universal hotel. Driver claims he can't find location on his smart phone and has to borrow daughters. Total charge $65.21. Call Uber for ride back to hotel. Driver is courteous asks what airline, offers his car phone charger and auxiliary cord if we want own music. Total charge $21.00. I will continue to support Uber. Wake up Orlando! Stop allowing cab companies to run off your tourist dollars! read more

Since Uber came through and removed the open fare on my account, I will do what I said I would do...change the review to something more favorable. They really need to have some other way for customers to contact them but I'm very happy this is resolved. read more

App wouldn't work, I tried about fifteen times. Wouldn't confirm my phone number and set me up with a ride. Tried emailing Uber Support twice with no response. Pitiful service, would not recommend. read more

Nice people driving you around at a reasonable price! You can't beat that! Used it the whole time I was in Orlando and got nothing but A+ service. Use it! So much cheaper than taxis. read more

I guess they recently added XL to uber Orlando which provides larger cars, that's great!

Uber is one of the best ideas ever. It's my favorite way to move around a new city or when I'm ready to go drink with friends. Orlando is the perfect place for this dynamic. Basically you pull up your app, load up your info, pick up a destination and show you all different cars available around you; then you "call" a driver up; the app will track down where the car is and will pay up the driver from your account when you arrive; Then you get to rate your driver. Easy, affordable and cool. Usually the drivers have some extra goodies to make your trip even better like water bottles and tablets connected to the car that let you pick the music. They are usually pretty nice to talk to and they are super safe drivers. The cars are always really nice and clean. And of course, really cheap! What else could you ask for? Give it a try! read more

They're cheap, fast, reliable, and friendly. Was using Mears before and switch because I wasn't happy. Every experience with Uber has been a delight! Bravo. read more

We used uber for the first time tonight. Fast, excellent service! Kory was very patient waiting on us. I ordered it while on the 11th floor of the hotel. Left the room right away. He waited 2-3mins waiting for us. Lesson learned. Order when you are at the curb! Only cost $6 to go to 4-5 miles. Taxi would have easily been double or more! A BMW picked us up and an infinity SUV dropped us off. Both vehicles clean and drivers very professional. Will use again! read more

I used uber 3 times and raved to everyone about the service. Then without warning they suspended my account. They took forever to respond, no phone, just a stupid email address. Someone named Ryan responded and gave me several flippant answers. My account is still suspended. Just know that you could be stranded somewhere and uber will just suspend your account without a quick resolution! read more

During our visit to Orlando, this was our first Uber experience which we used four times. Our experiences were excellent! We never had to wait more than five minutes and each driver was very courteous and got us to our destination in a prompt manner. The experience in using Uber was painless and would totally recommend. The app is easy to load and set up. Each of our drivers were very nice and their vehicles were comfortable. The minimum amount that had to be charged was $5.85 but it is definitely a lot cheaper than a traditional taxi. read more

*** edit, took me three emails to get charged correctly including a detailed breakout of mileage and time, percentage of which was legit and not, percentage of charges legit or not. still 1 star, too much effort to fix their mistake.... ***Charged more than 2x estimate, 2x distance and time. Included the drivers ride home. They made an adjustment after requesting a review, but it was still $25.00 more than it should have been. Gave them very detailed information as to how and why even the adjusted charge was incorrect. This is way too much effort to use an amateur cab company. Seems if it goes great it goes great, if it is a awful it is really awful. I'd take my chances at the craps table before using UBER again. YMMV. read more

Took my first Uber ride today and was astounded at how fabulous it was. It was actually free !! I took three different Uber rides and the drivers were fantastic I never waited more than nine minutes. My Last Driver was at my pickup destination as I walked out the door! I am hooked on Uber. read more

Took Uber on Halloween and they charged me TEN times the regular rate!!! Plus the car smelled terrible and had roaches crawling in it. Would not recommend Uber. read more

Once again, an Uber driver is taking advantage of my 19 yr old daughter. We live near I-4 in Longwood, near Lake Mary Blvd. My daughter Ubered to the UCF area tonight. Instead of using the 417, their driver is using I-4 through downtown Orlando and the 408 to add another $20. to the fare. I told my daughter and her friends not to tip the driver. Just ANOTHER Uber driver RIP off. What a shame. read more

Uber is Awesome! I used to take taxis to the airport. It often took me over 20 minutes to get a cab to my condo, and it would cost upwards of $40 after tips, etc, sometimes over $50. With Uber, I have never waited over 10 minutes and the fare is usually $20-$25. Also, the experience is much more friendly and social. You can sit up front and engage the driver in conversation making the trip much more enjoyable. I have never had an issue in the many times I have used the service. Great product. Highly Recommended! read more

Wonderful experience using Uber during Orlando trip, mainly between Universal and Lake Buena Vista. Cars were clean and readily available, and drivers were professional and friendly. Very reasonable alternative to car rental and $18 theme park parking. I did pay surge rates couple of evenings but still worth it. Only caveat is they can't be used for Disney World. read more

The best! They now offer a car seat with the Uber Family option. Awesome service and can't beat the fare. For a family of 4 with a car seat our fare was $18 to Universal Orlando. Other car services were charging $60 plus all these other hidden fees. read more

First driver never showed up and didn't answer my calls and texts. Drivers take forever to pick you up from the airport. read more

Look, you are going to love this. Try it once and you will be hooked. Some of the drivers offer additionals like water and snacks, which I appreciate. Vehicles are clean and drivers are always professional and kind. read more

Uber is junk, I have been trying to create an account and a friend has also and can't even get an account to log in with. Hard to use the unusable read more

Uber is a scam and they skim your bank account so delete it ASAP. I didn't even have the app downloaded and they sign me up for a "monthly subscription"????? Then when you try to resolve the issue you find out that their customer service is literally NONEXISTANT. I will never uber again. DELETE IT! Make sure you delete your payment information completely because as I found out they have no problem fraudulently dipping into your account. read more

.Uber have a bad service and a bad experience The first thing if you have a problem is not having a way to communicate only the messages and the second drivers sometimes find them racists. And they cost a lot of money for short distance am relly angry. read more

I was charged to airport surcharge fees $10 each I was not even in the airport when I was picked up my total bill came out to $76.82. This is the first time and last time the driver was friendly and professional he was good the company overcharged me because I was unaware of the different types of vehicles. I tried to look up a phone number for over but I cannot find one so I cannot dispute the matter I will not be using them ever again read more

If you want a ride from Uber and you see the name Octavio on your screen.....BEWARE...he will not show up and you will receive the charges for his failed services. On two separate occasions i got this driver to pick me up at the Disney Springs area, went to the assigned location as directed and this driver avoids responding to questions, promises to show up, can't figure out where you are...etc...the conversation changes as you speak...in short Octavio will cancel the trip and he gets your money and you remain standing in the rain.....I have used UBER regularly and have never experienced this trouble, ONLY when his name shows up!!!! BEWARE of his FRAUD read more

I tried using Uber for the first time today, and it was a disaster! The app is confusing, help center is unhelpful, and it kept telling me my payment method was invalid. Extremely frustrating. Will not be using Uber again. read more

I contacted Uber Cash Cab on July 21 after reading information on their website. The website gave the fee as $1.00 per mile. I contacted the company was told the cost would be $25.00 to travel 5.3 miles and the $1:00 per mile was the website cost. I questioned this and stated the advertised price was not being honored and that this amounted to false advertising. The cost was now to be $15.00. A driver called, confirmed the information for pickup at 1:30. At 1:35 I sent a text to confirm the driver was on the way. The driver did not return my call. At 1:43 the employee that I initially spoke to state the he could not find a driver at the $15.00 p/mile and suggested that uber.com maybe able to help. Of further note is that no one called to inform me that no driver would come. Just a warning to other potential customers. read more

I really wish I could rate zero stars. Worst customer service I've ever received. Whether its when my driver got lost and I was 10 minutes late to work, but when I asked for a refund I got no response and my help request was just marked "solved" with no refund or response to me, or its when every other time I order a ride they decline my payment and send me through days of them claiming it's PayPal's fault, then charging my PayPal for rides they declined, then saying my PayPal is fine but they think I have multiple accounts so I have to confirm my email and phone (I only have one account), so I do that, then they DELETE THE ACCOUNT ASSOCIATED TO MY EMAIL AND PHONE, so I REMAKE, ask for a real person since automated responses don't seem to be able to read, then they say "sorry we don't have a phone number available but we need you to confirm your email and phone number" then once I do it, they deleted my account AGAIN, SO I HAD TO REMAKE AGAIN, then no accountability or any compensation. After hours I found a phone number, for "accident emergencies only" this company is out to make a quick buck and get rid of you. read more

Never use uber. Dishonest charging. First you have to remember the quoted charge, then u have to check to make sure you were not charged double the quote, tolls when there were no tolls or uber charged $41 instead of the $14 quote. Reviewed trips from Orlando airport to our home. Last year 2018 one way trip to airport was $31 up from $26 in 2016. In Jan 2019 same distance to airport, same one way trip was $49 which includes surcharge of $5.80, booking fee $2.70 and toll of $2.50. Problem is route i told him to take has no tolls. In 2018 uber charged a "booking fee" of $1.85. It's all online so this is a clever way to get more money. Instead of paying $100 for a roundtrip to the airport we now drive ourselves to the airport, use FastPark and pay $50+ to park for one week or go back to asking family/friends/neighbors to drive us to the airport and, in our case, just pay person $25-$30. No more Uber. read more

I urge you, Do not use Uber. They are well known but as you use them please be sure to look closely at what they are charging and when they are charging. I strongly emphasize on the when. They attempted to charge me on a ride I never used. Their loop hole is to close the account 30 days after so you cannot dispute it then send a notification 90 days later saying their system made a mistake to a ride that will be charged in a 14 day range. When I tried to reach out they said they can't do anything but they can take a fraudulent charge I do not authorize? Taking out a payment for a service that was never used is what we call theft. They have zero customer service and it's very difficult to get a straight answer as they kept sending me the run around. It makes me think how many others are they doing this to and taking money on the low from hard working people, claiming that their policy is untouchable. As they never provided me a copy of it mind you. Please check your statements they are not honest and trustworthy. read more

Last night, I requested a driver who took me to the wrong location. I tried to reroute him when I realized he was taking the wrong route, however he would not listen and insisted that he had to follow his GPS navigation. This resulted in my arriving to work late, and to make matters worse, Uber has refused to provide a refund or a future credit (citing this was due to extenuating circumstances). I find this a poor example of customer service and will reconsider using their service in the future. read more

Customer service tech support is really terrible should have a phone number to talk to basic answer for every question asked sounds like they hire a call center in India. read more

The Good- Used Uber to get from Winter Garden to downtown Orlando to catch the NCAA hoops and Orlando City games. Fare was $17, great service- perfect! The Bad- on the return trip home after the games we get a notice from Uber that due to high volume the fare would be $68. We're stuck downtown with no other options. I can understand a slight volume upcharge- but 400%? I hope it was worth it- I wont be using Uber again. read more

An Uber driver explained why I get "ditched" at airports....the drivers only want rides that will take them to the tourist areas - where they can easily get another ride. I get it. So won't I be using Uber - I am not the customer for them. Really is annoying standing at the curb as driver after driver ditches me. The app is REALLY slow at resetting after a driver cancels you. (like 10 minutes each). Uber is hemorrhaging money as a company (in the billions). I will make my prediction of the most certain failure of Uber right now. read more

I used uber for the first time today. It was awesome! Driver arrived very fast, was friendly, car was nice and clean...will def use again! Get your first ride up to $20.00 for free!!! Use promo code mistyf46ue for instant $20.00 credit!!!! read more

i used Uber in Orlando and I LOVE IT! No money passes hands and as quick as a wink! Thanks read more