When you're exhausted, aching to get rest and to be home , Uber is the way to go . In Orlando, they are everywhere .They are fairly affordable and the drivers are kind and the ride is comfortable, quick and you can be at ease. Keep in mind that you'll need the uber app to contact them and sign up to have access to all its perks. I am definitely using Uber anywhere they're available. They are a lifesaver. read more

Beware of the Uber app leading you to the wrong place and your driver holding you responsible for it. Even after my driver realized the app had brought us to the 15000 block instead of the 3000 block he refused to bring me where needed to go without charging me for a second ride. read more

Horrible! First uber we reserved night before called us upon arrival, we gave him community gate code, he said he got in, gave him clear and concise direction to our apartment and told him we would be outside in 5 minutes. 10 minutes later i received a txt that he cancelled. We had a flight to catch so this totally screwed up our timing. We were charged $5 for cancelling. (Note: when you order an uber, the app allows you to pick a specific time for pickup, however, once you reserve it then includes a 15 minute window. This should have been made clear before you sect your pickup time so that you don't have to cancel your original pickup time). Ordered 2nd uber and app said driver was 6 minutes away, great right? Well the app kept indicating the same 6 minute distance for about 10 minutes then began extending the distance to eventually a 27 minute distance and arrival time. So we had to cancel because that travel time would have made us miss our flight. We then got charged again for cancelling. Although both charges were easily credited back to our credit car, the damage was done and experience horrible. We had to walk all the way outside of our community with all our bags and wait by a big loud and dangerous street to hail a taxi. Good luck! read more

I was charged an $80 cleaning fee after my trip by my driver Olga! I brought no food or drink in the car. There were no incidents involving vomit or any bodily fluids. I checked the car to make sure I hadn't left any belongings behind and the car was fine! I'm a reasonable person. If I had seen a mess I would've offered to pay with no problem at all but there was no mess!!! I have tried numerous times to contact Uber with no luck. I would say don't ride with Olga from Orlando but looking at the other reviews, it seems that Uber, as a whole, is corrupt. They are not interested in protecting their customers or providing good experiences. GO WITH LYFT. I've been told this before and I didn't listen. Uber is not worth the money or the fruatration. read more

Uber itself sent emails stating $2 off your next ten rides. I went through the email to book the trip and not once was this honored. Get it together Uber. Do right by us or be by yourself. Please credit me for the last 3 trips I took while in Florida. Thanks read more

Terrible first experience! The ride said it would be $22. When we checked our account, they had charged me a wait time which we were waiting for the driver. Then they charged me another $29 for having a child that put us at 5 people. AN EXTRA $29 FOR A CHILD! I didn't need it ask for a bigger vehicle. They didn't correct the charge to adjust for 5 people. They double charged, and even charged a bogus charge of a wait time. Then, you can't even go back to rerate the driver and your experience. Such a scam! Would never use again. read more

So yesterday got of the Oasis of the Seas ship in Port Canaveral, Florida and used my Uber App to order an Uber X to take us to a hotel in Cocoa Beach. The driver then call me and asked my destination. When I told him he hung up and cancelled the ride stating "Sorry I accident my car".- exact quote of text. Used App to order a second car and once again had driver call me and ask my destination. When I told him it was entered when I ordered the car, he said to cancel before I get charged then texted me his "car broke down". Both drivers refused to serve us because we weren't a high dollar fare (although $25 for less than 5 miles seems decent enough to me). Uber then tries to charge me $5 for each cancellation. They eventually "give" me a credit that is equal to the $5 they charged me, but not a refund. I want my money back. After some back and forth with a couple of Uber reps, I have decided I will now use Lyft. In the past I have used Uber often and have a good rating with their drivers. It's only $5, but it's also the principle. To lose someone's business over $5 seems stupid to me, but that was their decision to make. Lyft- you can thank Uber for making me one of YOUR loyal customers. read more

Uber is the best transportation I know I use them in Chicago , Orlando , New York and everywhere I go. It's half price of taxi plus it's safe and reliable and clean unlike the stinky taxis. I . read more

My girlfriends and I were suprised when we booked our fare after the nightclubs down town the fare was higher then the regular taxis and we had to wait even longer for them to arrive. read more

I am frustrated with Uber for the fourth time I used you guys. I got someone Jesus, he showed up to my house and I came out waved and he drove off. He then canceled my ride after I was outside and messaged him I'm here. I now have to pay cancellation fee for being there. They refunded me Uber money. I don't want to use your Uber cash. Every time I use you guys I get screwed. Then I find on my account you guys charged me an extra 14 cents that has no reason for why that's even there. I want my 5.75 plus 14 cents because I'm sick of the bs with you guys and especially that I can't even get to talk to someone and complain that you guys are not good. So The next best thing is to yelp about how bad your customer service is. I work in customer service and that I can't even discuss anything with anyone is not a good sign on how you run your company. It's wasn't the money at first it was more the principal that I can't even have a way to reach out to someone through your company. But now that I'm not using you guys again I want my money in my actual account. read more

The shuttle service left us waiting at the Universal Studios but with UBER we got a free ride back thanks to the promotion code for first time users! Used the app the rest of the week, never waited longer than 5 minutes! read more

My account was hacked ! Someone charged two rides on my credit card . I had to initiate a chargeback through my bank because Uber does not offer any customer service # . Now Uber is telling me I owe the money that was fraudulently. Charged to my account because it had been more than 30 days . I thought everything was done because I had my money put back in my account . Uber never reached out to me about the charge back . Why would you not reach out when you receive a chargeback for fraud charges . Especially when you don't offer a customer service number for me to reach out to you . Finally I tried to delete the account around the same time this happened because of the experience on Jan 10,2019. They email me on 2.14.20 saying they cannot delete the account because I owe the balance . Then when o responded to let them know hey that was fraud , they basically said too bad it's more than 30 days we can't do anything . I find this really sucks and I will be sure to never use Uber again . And i would like this balance deleted . The trips were taken in Texas and California on the same night within the same hour . I LIVE IN FLORIDA!!!!!!!!! Stay away from Uber !!!!! I will be contacting the news station about this issue and everyone else I can complain to until it is resolved . read more

I took Uber about a ten times in Orlando. It was the first time I ever took Uber. Not only is Uber cheaper than cabs, the drivers are so much more friendlier and personable. As a tourist, you want a good, nice driver to give you tips, and it was like they weren't cab drivers but like just regular people helping you out like you met them in a bar or something. They were from all over the world, Venezuela, North Carolina, Dominican Republic, Africa, Mexico. There was no single type of person. I had two women, young, old, doing it for a living, doing it for extra money, a former cab driver, etc. Only two didn't talk much, but the rest were very talkative and friendly. The cars varied a lot too. Most all were clean and relatively new. One was a bit old and run down but then one was a new Suburban with leather seats. It was like a limo. Let me just tell you, if it were not for Uber, I wouldn't have traveled nearly as much around Orlando especially downtown Orlando. The only problem is that at 2:30 AM few drivers want to drive around drunks, so you get 3x or 3.5x or 4x surges so I just took a cab back to my hotel, but one cab took me $10 past my hotel and back. With Uber you get to see the route the person drives live, and if they screw you, (which they never did) you can give them a 1 star rating. I'm not saying all cabbies are jerks, but not a single Uber driver screwed me over. I'm very grateful for Uber. Thank you. read more

Me and my wife took a trip down to Orlando, Florida for our 1st yr Anniversary to Disney World this past week(Labor Day 2017). Where we used Uber because we flew in. With that being said I currently use Uber in Dallas,Texas and I never encountered a problem or issue using this service. Until this trip where I encountered this driver by the name of Marco Jose he drives a 1995 or 1998 Dodge Caravan, white.....so if you ever use Uber there and this guy and vehicle shows up, cancel or make sure you take pictures before you get in the vehicle. Me and my lovely wife were charged a fraudulent charge of an extra 50 bucks for a cleaning fee. That he said and took fake pictures of saying that we left sand and water in his smoking, no air condition, and ABS Light on in the instrument panel. Others said that I should have canceled but I didn't want to be rude but now I see. Now mind you it was a 19 minute ride from Universal Blvd @ Emeril Lagasse's Restaurant to Hilton @ Bonnet Creek. Which this didn't require us to deal with any water and or sand. But yet I get this fraudulent charge. Mind you we are dressed immaculately to go out for dinner at this restaurant. I even had my final Uber driver say that a lot of these guys scam because of the cheap rides, my suggestion find another means of work. Don't go around scamming people because Karma knows where you stay and that's for anyone doing these types of activities. read more

In the Cocoa Beach area, I have been using UBER for a while now. If you've been out and had a few drinks with alcohol in them, It's a safe way to travel. I requested UBER on August 15, 2017,,, he showed up. Mark was the driver. On my way home my cell phone fell out of my pocket and between the seat and consol. The only way to get the phone was to have the door open and be outside the vehicle. I tried to fish it out but couldn't when we were riding. By the time we arrived at my destination we had been talking about different things and my phone was not in my thoughts at all. Needles to say I forgot about my phone. Mark left, a couple hours later I tracked my phone on LOOKOUT, it traveled about 2 miles from where I was left at then was shut off. I know Mark the driver had it. I contacted UBER, the only way to do that is internet. That is very poor customer relations if you think about it. At first they reported to me that I hadn't taken any trips lately, WRONG. Then they realized that the trip was not paid for and they wanted payment. Nothing mentioned about my phone at all, even though I had informed them about my loss, the driver, time and date, which they had already. I have been emailed that they will help me to recover my phone but that was a lie. The drivers are contracted drivers, I believe most of them are honest but Mark, who I believe he told me was from the Orlando area IS NOT an HONEST driver! I know for fact he got possession of my phone due to it being turned off. I really took it hard losing my phone. Only because of all my pictures of my "granddaughter" from birth about 3 years ago till a month ago, makes me sad whenever I think about it. UBER and MARK, I am very disappointed in you both. Please send me my phone. You have all the information you need about me to do so. Sincerely, John Henderson read more

Just watch out when you use uber, I used it Monday 8/14/2017 and now my credit card information was stolen and purchases were made in Orlando FL from a unknown user, The only time I use this card is for uber and now all the sudden all these random charges appear. I believe the uber driver stole my credit card information used my card many times, wawa was her favorite I guess because she racked up so many charges there. Just becareful when using this app, keep an eye on your credit card statements because I wouldn't want anyone to feel the way I did! read more

i download the app and put the card i guess they dont accept debit. I went on my laptop and my profile was not done i put another debit card and nothing. read more

Waited an hour. Driver couldn't find us. First Uber experience. Seriously disappointed.

I am a senior. Not easy having to use my new cell phone HTC. So I ask a friend at SB t0 show me the rules. I had previously add the Uber app name adress credit card etc. ready to order a ride, We tried a test just to see how it would work. My friend did not cancelled the test because there were nowhere an option to cancelled it, So I suddenly received a message that someone was coming and of course there was anywhere on the phone a place to click cancelled and my VISA card was charged $5.00. It is not so much for the charge I dont care about it but the fact that I was not able to cancelled the trial effort my friend had done the day before.... I also tried in front of the Courthouse in Orlando and I could not have success . So I had to call Mears to be able to go home. My phone is brand new. But no cancellation is on the page. That bother me because I was counting on Uber. I like the way it operated but I want to familiarized with the system before. It may sound like a fluke for the youngers people but for us sometime one has to learn the system. .. read more

I'm definitely late to the UBER party I really thought it was for big cities but I had a chance a couple of weeks ago to take Uber - TWICE. As Broadway Season Ticket holders we were getting tired of being limited to eat pre show at downtown restaurants Boheme and Kres (close to Dr. philips) and wanted to add some variety. Ta-da. Using uber allowed us the freedom have someone drive us there. We could eat somewhere other than downtown and then have someone else do the driving. Also, Less money than valet-ing (even with validation) at the bohemian, Less time and money than valet-ing at DPCFPA. (ever came out of a show and seen the line, OMG) UBER was door to door service. There are three levels of UBER, I mistakenly chose the first one which was just a 2 door hatchback luckily i was able to cancel that and choose an SUV. It was amazing how fast the UBER car came and picked us up and it was sooo affordable Drivers were both friendly as well. I'm definitely keeping this app and will use it again. It has saved me $$. I still gave the driver $$ and my uber fare price and the tip was still less than a taxi or valet would have been. You can get a "code" for your first free ride also and there is a way to refer friends to earn other free rides. Too Cool! read more

Never had any problems with the driver or the app. Used Mears once and it took a hour for a driver, Uber has never taken longer than 10 min

The service is quick and efficient. The cars are all brand spanking new. The drivers are cordial and helpful. I LOVE UBER!! I will never use Mears Yellow Cab again. read more

If you aren't using Uber, then you are missing out. The Uber smart phone app is simple and wonderful. You can follow Uber drivers near you before you order one, then, when you hit go, you can follow your specific driver to your location. I've never had to wait more than 5 minutes. EVERY SINGLE Uber driver has been very courteous, unlike the hit or miss service with taxi drivers. Since we are forced to use taxis when departing airports, service becomes an issue. On my last two taxi rides (one from Orlando International, the other from Burbank, CA) the drivers were not the least bit civil. Surly would be a good description. (My wife and I are unfailingly kind, and tipped well despite the awful attitudes.) Taxi drivers have no incentive whatsoever to be nice. Uber drivers, on the other hand, must be polite or they can get kicked off of the team. Uber asks passengers via the app to rate the driver after the ride. (The drivers also rate the passenger.) Too many bad reviews and they are off. Also, the rates are unbelievably low. Too low in some cases. I absolutely love this service. Thank you Uber! read more

Our first time to try Uber in the Orlando area was the last time we use a taxi. We ended up in an Ace taxi from the airport...not an ace. Almost $70 later, we got out of the grimy old cab near Disney Springs. After this event, we had several nice folks take us around for 4 days, including to the airport for less than half the taxi ride...a lady was on her way to work. Uber was a big help to us, I hope we helped the people that drove us to the park and to Disney Springs. I am no longer apprehensive. Advice, know where the pick up is before you confirm. read more

I recommend this service for anyone traveling and doesn't want to pay an expensive cab fee. Normally I wouldn't sign up for things like this, but once I seen it accepted PayPal I didn't mind. I'm from Ga, and I wish we had this service. I used it while visiting Orlando, and it was well worth it. Use code kendrecapue when you sign up, and you get a free ride to your destination read more

used julio in the conway area of orlando disapointing. didn't know his way around even had trouble finding me had both front seats leaned sooo far back i had trouble getting in & out of his car read more

signed up to use after hearing all the fanfare. Charges from them on my credit card before the first booking was ever made. Not a hack, not a false account create from someone else. Have had to deal with 3 people so far and issue still unresolved. Rip off of a company. Do NOT recommend! read more

Was charged $20 from home to destination, then charged $75 for the same ride back!!!! Nice price gouge Uber!!! Surge 2.9 fee!!!! Really??? First driver almost crashed, second driver was creepy as hell!!! WILL NEVER USE THIS SERVICE AGAIN!!!!! read more

Never had a bad driver do I decided to become a driver. If you are thinking of signing up to be a driver use the code NPV37EX9UE to get started! Happy ubering everyone. read more

this is the worst company to your your free time into. uber is all about the riders. they don't care about their driver. which is ridiculous because without drivers you don't have a business. uber allows their riders to do what they want in the driver's personal vehicle. then you can't say anything because then the rider can give you a bad review. if you have a rating lower then 4.7 they deactivate your account. sometimes without warning. for example, i drove this past thursday from 11am to 5am (friday morning). then when i tried to go back online at 11 am they had deactivated my account without my knowledge, without warning. i was pissed because i was confused as to why i wasn't able to sign on. they took about 45 minutes to a hour to respond to my email, that's when they told me why i was deactivated. they continue to tell me that it was deactivated permanently because of my low rating. my rating was a 4.33. i closed my account for several months last year and that was my rating from last year. i just restarted driving again last week. in the last week and this week that i drove, i've received 291 5-star trip, 2 5-star comments in the past week and a half. also i received 5 badges, (its their new thing). yet all you care about is 4.33 rating on my account, like are you serious ? so i've been deactivated, while trying to make my money to support my family. ohh and by the way i'm 21 weeks pregnant. on top of everything before they deactivate me, they stole almost $18 our of my account without a reason why. i didn't owe them $18 for no previous week. they expect their drivers to provide excellent service but their executives are being investigated, some fired for improper behavior, sexual harassament among other things. like wtf ?? uber needs to get their shit together. everyone please save your time, money and vehicle, this company isn't worth your time, nor your money. also your car doesn't need all the wear and tear that uber is gonna cause your vehicle. another thing if you didn't know, uber doesn't pay for shit. everything comes out of your own pocket. you pay for your gas, tolls. the tolls they "reimburse" you, but its not really a reimbursement when you have to pay the toll collection agency back the money for all the tolls you've taken. as far as repairs and service to your vehicle uber doesn't pay for that nor do they reimburse you. now their new thing is that you have to allow service animals in your vehicle. they don't care if you don't like dogs, or you or a family member that always rides in your vehicle has allergies. you can't ask for documentation. therefore if you or a family member has allergies, they don't care because their business is more important then someone's life.what is freaking ridiculous that drivers in orlando only make .75 a base fare/.11 a minute/.65 a mile. so not only is orlando getting chump change, then you have to consider the 25% that uber takes out for their service/booking fee.so your actually getting paid a base fare of .56cent.at a rate of .56cent, uber isn't worth driving for. so uber take 25% for their app. the app that is crap. the app has constant glitches, it barely works in bad weather.orlando has soooooooooooo many drivers, therefore consider yourself lucky if you get a request. another thing while your waiting to get a request, your driving around wasting gas and uber doesn't pay you for riding around. then you have those times that the app glitches, so you drive to a destination to find out that the rider has cancelled before you arrive. then they don't pay you a cancellation fee, because they the rider cancelled at the right time. so you just wasted gas for nothing. another thing that happens with the app is that you press the screen to accept the ride, but the app doesn't acknowledge that you accepted the request. therefore you lose the ride, meaning no money for you. all i see is bad things with this company nothing good comes from being a driver partner with uber. read more

I have been using Uber for the past couple of months. It's a great service. Very affordable. Unfortunately it takes just 1 bad apple to ruin the bunch. Lately they've gotten drivers that don't even know how to use their gps system. While most of the drivers are fine., some are just plain arrogant. Two nights ago I requested Uber from work. Something that I have done many times before. I called the driver twice. To try to explain to him that I was around the back at the employee entrance. The first time he mentioned a different store that isn't even in the mall I work at. I corrected him and tried to tell him where I was at. He said he got it and abruptly hung up the phone. The second call he said that he was at the main entrance. I said sir you have to drive around we are all standing in the back of the store. I told him that the employee entrance was around the back. The mall was close by that time. The main entrances would be vacant. He said ok that he'll come around. I waited. Ten minutes later I called him back. He told me that he left and that he didn't see me. I told him that I was standing outside since I requested the car and that there was no way he could have missed me. He said ok again that he'll come back. A few minutes later he appeared. When I got in his car he started jokingly with negative remarks. Like how anyone would know where the employee entrance was? Etc. I told him that I've been taking Uber most nights I close. He tried talking over me. I gave him my address again and told him that I just want to go home. He stood there still making negative remarks. My address should've already been on his gps system. At that point I was pissed off. It was nearly 11PM. I told him that he wasn't doing me a favor. He told me that he was doing me a favor. He had a menacing smile on his face the whole time he was talking. Like it was a big joke to him. He told me that working for Uber was just a gig for him. That he had another job. His real job and that it's just a side gig. He told me to shut up or else he will not take me home. Of course I didn't shut up. I told him that he needed to take me home and that first off I've already been charged for the cancellation and will be charged again. He told me that I didn't know what I was talking about and to take it up with Uber. That's not his problem. He told me that he was picking up another request and to get out of his car. When I refused he drove around the parking lot with me. Laughingly joking how I did not grasp the situation. That he was on another call. That he wasn't taking me home. He flagged down mall security and was jokingly saying how he was being kept hostage in his car. He asked the security officer to call the cops. When I explained what was going on he kept saying for me to shut up and that I did not know what I was talking about. The security officer told him that he had no reason to call the cops and that I did nothing wrong to the premises or vehicle. By then I realize that we weren't getting anywhere. I left his car and my shoes behind. The security officer offered to call mears. My son who was on the phone with me told me that he already requested another car for me. The second driver called to verify where I was. I explained and a minute later I was in his car. All sorts of thoughts went through my head. I came to the conclusion that even though Uber is great I will not be taking them again. I'm sure this guy still has his job. That's the reason why he felt that his behavior was appropriate. Even though mears is triple the price, I have never been left stranded by one of there drivers. No matter how rude they may be. I felt unsafe, insulted and disrespected. It's true that a persons actions does not define a whole system or company. But, it does say a lot about some of the people that are hired. Three years ago I had an incident with a mears driver. It wasn't even this bad. I just called and made a complaint. Mears followed up with me and told me that they saw the video and that the driver no longer work for their company. I didn't even know that they had a camera in the car. Clean cars and a cheap ride does not guarantee my safety. There are a lot of psychos with clean records. read more

i am totally disappointed in the uber eats service, especially later in the night when it should be most convenient. the fact that it lets you place your order, having confidence that your getting food.... after getting my order time pushed back several times, i decided to call and ask if there is a driver at least in route. the young lady advised my that the driver named (shawn) was in the line at mcdonalds waiting on the food. 45 minutes later i decided to call againnnnnnn!!!! right when i got connected to the rep (amul) i received a text saying my order was canceled. likeeeeeeeeeee after 2 hours of starving, being liedddddd to over a recorded line, & being told that the best thing they can do for me is not charge my card is by all means the worstttttttttttt costumer service i ever received in my life... like honestly i almost spend $100 a day getting too and from work, not mentioning tipping the driver, & the best thing you can do for the inconvenience is not charge my account for a order that was never even picked up? wow... i wish you would charge my account for something i never received, ill have "for the people" on the phone real quick. your call center staff sucks, your selection of drivers sucks, & now losing a costumer that spends about 30k a year with you ($100x365)=36k suckkkkkkks read more