Absolutely horrible. Long lines, zero organization, no staff. Don't waste your time! Spend more time arguing than working

I'm not a big fan of the post office and this was the second trip I had to make in the last two weeks...the parking lot wasn't very full but there was quite a bit of a line when I walked in. I was able to grab my flat rate priority envelope and a self address label and fill that out while I wait. By the time I finished that, I was asked if I was paying using a debit or credit card (which I was), so she said she could help me right away! Their systems were running slow so she told me she would help me at the self service kiosk. I didn't even think to try using the kiosk, but Gwenda was wonderful and helped me with a smile! I will definitely come back! read more

There are long lines during lunch time, so beware. There is one fat black woman working there and she's always mean to me. I have an accent and she always pretends she didn't hear me or didn't understand. Others don't seem to have a problem with my accent. Only her! I hate it. I'm glad they have 2 self-service kiosks, so most of the time I don't have to stay in line. Why would I if I can make a payment faster myself? read more

See all

I have been trying to call them for TWO DAYS about my ballot which I mailed almost two weeks ago and it still hasn't arrived at the local election office. election officials told me to contact USPS. The phone just rings endlessly and no one ever answers. The entire point of mail in voting is to not have to leave your home. Apparently, I now have to stand in line to cast a provisional ballot in person and go to the post office in person to stand in another line for them to tell me they don't know where my ballot is. read more

Customer service representatives are extremely rude. I've had a package that was misdelivered to a wrong address because they had a misprinted label. I waited for nearly 2 weeks for them to get my package back. I never received anything so I called them with concerns about my package, only to be met with an ill-mannered customer service rep that didn't seem to care. Hire better employees, USPS. read more

One of the WORST post office locations, and has been for decades. I've been expecting a Priority Mail package, which was being sent back and forth across Nashville for nearly a week! It finally got to the Antioch branch when they inexplicably shipped it cross town!!!! WHAT incompetence!?!?! I STILL DON"T have my package. read more

They are usually understaffed (you're likely to have to wait in a longish line) but the people that work here are so lovely and very helpful! read more

The customer service here for the MOST part is ok, but the reason it gets 3 stars is the lady who works there, I don't remember her name, but another reviewer on here mentioned her as the fat black lady, and I think that's her name. She HATES to do anything that requires her to move from her , I guess, super comfy chair. Everytime I have a package (that my mailman NEVER delivers to my door.....I guess they all hate to leave the comfort of their chair), she always pretends she looked and it wasn't there. I swear.. she's done this THREE times. I have now began to let whoever is behind me, go in my spot to avoid getting her counter. She's TERRIBLE. Don't let her constant artificially programmed robot smile fool ya...she's a master of shade and verbal jabs. She'll get ya real good, all while keeping a weird smile on her chubby little evil face. Avoid the fat black lady like the plague, and you'll be fine. There is another lady who always wears a visor, and glasses. Shorter hair, and she's always amazing. She's called drivers for me before, to track down where exactly they put the package, so that I don't leave that building without my package. Everytime I see her, my heart just lights up. She's AMAAAAAAZING! She usually works the middle counter, and she's always the one asking if "anyone's here for a package pick up or drop off".whitelady. Really really sweet. Love her. She's the reason I gave this review the extra 2 stars. The mailmen who deliver for them NEVER deliver my packages to my door. My apt complex office doesn't accept packages anymore so the drivers are supposed to deliver our packages directly to us, if they don't fit in the box, and sure enough... they never ever deliver the packages. They take them back to the post office, forcing me to go to this godforsaken place at LEAST 3 times a week. If I didn't HAVE TO, I would avoid this place like the plague. read more