Complain if you must but ... on Line, ahead a large volume customer leaving only one employee for all the rest of us ... the line was getting longer ... then to the rescue came a manager who opened a limited access window and we were 'off to the races' quickly and efficiently. Very heads up. Thanks. Parking was no problem so this is our 'go to' PO until further notice. read more

This location had only one employee serving. There were one couple ahead of me and I only had questions about renewing my passport. She offered to answer my questions but was in a hurry so didn't really seem like she wanted to help. I decided not to return to that Post Office and to look for another one that provided passport services. read more

They wanted to charge me $5.60 to mail this envelope. I was told it's a package or box because it's padded and that I should speak to a supervisor if I disagreed. I looked up the definition of envelope on the USPS website and it didn't say anything about padded. The supervisor yelled at me and told me to call the 800 number if I wanted to complain. Back in February they sent a priority mail (2-3 day) package intend to be delivered California to Hawaii and it was never received. They said that Hawaii is en route to California and that was not a mistake. They refused to give me a refund and I lost the contents. The contents were insured up to $50 but they would not let me file a claim. read more

U.S. Post Office - Thin padded envelope - Post Offices Near Me - Kensington, Maryland

I avoid this post office like the plague. when you enter there is no clear signage for where the line begins. Thus you have people at one end while people come in and just jump in front of you at the other end . it's totally moronic not to have a sign. The manager obviously enjoys creating conflict. read more

This branch is the most efficient in the area. I never see anyone working slowly in their own time. When I drop off packages they are scanned in a timely manner. I drive from Sliver Spring / Chevy Chase to use this branch rather than one closer. I'm not looking for a friend when I go to the PO, just efficiency and that's what you get at the Kensington branch. read more

Worst customer service. Need to send your tax returns? Consider another method - a bunch of losers in this office not only they would lose your taxes, they will not even lift a finger to help you - they would rather yell at you. Customer service is not on their blood. read more

This post office is tiny, yet it gets the job done. It is not very busy at midday which is nice if you are in a hurry or have the day off to run errands. The parking lot is small, but there is street parking available. It is also down the street from the popular Antique Row of Historic Kensington. The staff are helpful and efficient. I definitely plan to come here for my Christmas shipping needs. read more

U.S. Post Office - Post Offices Near Me - Kensington, Maryland

This post office is horrible, the women behind the counter are nasty and unhelpful. Whenever I drop off packages I always get an attitude and they never scan them in a timely manner causing my shipments to have delays. I definitely do not recommend this post office at all . read more

This post office had always a long line, staffs here also need to learned courtesy to clients .

My mail carrier is great but the managers at this post office need to retire or take a vacation. I have never experience such rude attitudes when trying to find out about a package 10 days past it's scheduled delivery. I called the main usps number to see if they could help and they had me open a case. Well that resulted in the Kensington post office calling me up, telling me that this is perfectly normal and my package is not late and that the case has been "resolved." When I brought up the idea that it may be lost since there had only been one scan on the day of acceptance and nothing else in the last 2 weeks, I was basically yelled at as if I had struck a nerve... maybe they have had problems with lost packages before? Anyways, after trying to defuse the situation and explain that I simply want to receive my package I was again assured there was no action that could be taken and I would just have to wait. I decided that based on the attitude, I couldn't trust what they told me so I called the post office that the shipment originated from and explained my story. They were so incredibly nice and opened a ticket that would have the package be manually pulled by hand the next time it was scanned so it could be directed to the proper destination and also let that postal agent know so that they could in turn call me back at the number they took down. At the end of this interaction they mentioned that my local office could have actually done this exact same thing.... all goes to show that the Kensington post office is lazy and has a poor attitude about serving our community. Lying to your community will only bite you in the ass since the truth will always come out. read more

I don't care if there is a line out the door when they have a break they are taking a break . Why don't they have an automated machine ? The clerical staff actually is very nice . They all look bored and don't care to be there but need a job to pay their bills . I feel sad for the them because I am sure the job has aged them several years The manager looks like her only function is just to stare down her employees and make sure they are doing their jobs in specific time intervals as per some government bureaucrat . It is amazing all the side garbage they try to sell at the post maybe to make up for the fact there is an internet . Finally don't do your passports here . Go to the court house . A 1/3 the time . Kensington is ground zero for government employees so I am sure they are blinded by the inefficient system read more

Thank you to the Kensington Post Office! I was in and out of here several times during the 2020 holiday season, and despite some long lines and the occasional noticeably irritated customer, the staff here were helpful, courteous, and professional. The place was always clean and staff strictly enforced their COVID-related line/distance/occupancy rules. I recently called about a delivery issue, and not only did they help clear things up over the phone, the manager and another staff member even arranged for some paperwork to be waiting for me when I arrived later that day. read more

After my grandfather worked 30 years as a postman, I have always been a big fan of USPS. But after my experience here today, that'll change. Came in the ship a license plate in a manila envelope. Fits in the envelope, weighs 3.9oz, all set to go. Clerk rings it up, and just as I'm about to pay, she feels the envelope and asks, "is this a license plate". Yes, I reply. Then it begins. 10 minutes of waiting because now it's not an envelope, it's a "package", and she has to charge me more. Didn't change size, didn't change weight, but at USPS, it costs more to ship 3.9oz of pressed aluminum in a flat envelope than 3.9oz of paper in a flat envelope, apparently. Call in the supervisor too because this mandatory upsell apparently was challenging to get the computer to do too. You know who doesn't care? UPS. They just take the package and ship it, hoping their good service will ensure a repeat customer. And now they just got a new one. read more

If this Office is not busy it's great, if they are busy it can become a problem. They usually have one or two staff members taking care of lines. Parking has always annoyed me here, it's small and oddly layed out. Staff is very helpful not any issues there, just don't get stuck there on a busy day. You will be waiting for a bit. I would just say fix the parking. It gets the job done for a small town like Kensington, well for me at least. read more

This location is a true hit or miss. There are times I've had great experiences and others where it has been miserable. Don't bother to call in because the person who handles the phone does everything possible to avoid answering. Elias has a pretty spot on review of thus USPS location read more

I found this wonderful post office by chance, and have used no other since, (about 3 years now, and I send a lot of packages and mail to other countries. I have 3 post offices much closer to where I live, but much prefer to be helped by anyone of these friendly, fast, and knowledgeable workers... Eva K. read more

This post office is horrific. The lines are so long. The women behind the counter are so nasty to customers. They move in two speeds, slow and slower. I would avoid this location at all costs. Now here is the real kicker, I have two identical items to mail. They are the exact same weight, size, shape, everything is Identical. I mailed one package at another post office near my house the day before. And today I was in Kensington so I decided to mail it here. How is it that two identical packages can cost two different amounts??? The lady in Kensington argued with me and charged more money for the second package even though it was identical to the first one I mailed at another post office. I tried to tell her I mailed the same exact package yesterday for less money. She refused to listen and she said " You should take this one back there and mail it then." Rude! Look i'm just trying to figure out why it cost more here in Kensington... Did she have her thumb on the scale??? I hope not. but who knows. This is not the first time they have tried to raise the price of a letter or package compared to other post offices.... My advice is to be very careful when mailing anything at this kensington post office. In fact, do yourself a favor and just avoid this place all together. read more

A/C not working, hot in there. Long lines, no postal workers. Slow as molasses. Avoid.

Just the worst. Mis-deliveries, non-deliveries, late-deliveries. I recently was awaiting a package from China. Apparently, although it had my name, street number, street, and nine digit zipcode completely correct, somewhere along the line a discrepancy in the city crept in and the state was deleted. But it made it from China to within one mile of my house without a problem and it got to this Post Office successfully. But since the city named was incorrect (and the closest city with the named one is over a thousand miles away) they didn't deliver it or contact me. They returned it to China. Way to go. read more

Usps is horrible. I don't understand why their staff are so rude and not helpful and why they can't get anything shipped out on time or at least keep a customer updated the right way. Plz go another root if you want ur packages shipped out in a timely fashion my delivery date was four days ago. I'm still wait for an important time sensitive package that was suppose to shipped in two days...psshhh fuck if that will ever happen... read more

This post office is great. I have been to many post offices and this one is really great. I find that they are particullary friendly here while still maintaining fast service. read more

If you are going to do a job then do it right was never heard at this post office. You can feel the anger swirling by government workers who hate their job. The worst is the post master ( aka the one that doesn't have to be at the counter). She is so angry. If you go to FEDEX or UPS they are trained like any other private company to greet you with a smile and customer is always right. I had a package that wasn't delivered and sent back and was told here is a thousand forms not our fault. At FEDEX or UPS i would have gotten the package there and if not would get refund. The sooner the post office goes away the better. It is only a matter of time. read more

My problem with this branch is over stopping mail. When I stop my mail, it only works 2 out of 3 times. I recently left town for 2 weeks. I personally handed the stop mail form to a clerk and watched her stamp it. I even stopped it a day early to see if it had actually been stopped. I received no mail that day. Bur sure enough, the person who stopped by to check on our house informed us that he collected our mail AGAIN! Registering a complaint seems to make no difference. read more

This post office is busy. The employees are good about answering questions or taking time to explain the mailing process. The parking lot is small so often times it is hard to find sparking space. While I do not enjoy standing in line during the holiday season, I look forward to interacting with these particular postal employees. read more

Overall this post office is not bad, but there is a middle-aged lady in glasses who is rather rude if you fail to follow her instructions. Gimme a break, you work in that office all day, you have memorized where the window is or to which side the sticky label is. Don't yell at the customers who give you business. read more

We moved to Silver Spring, Maryland in the Spring of 2006. We soon discovered that the local Post Office is not reliable. We don't receive much more than junk mail, so lost incoming mail is not a problem, but occasionally we have to mail something important. For the last eight years we've used the Kensington Post Office for that. The staff is friendly and competent. My wife also used them to file her passport renewal a few months ago. read more

This is the most incompetent post office I've dealt with. As an example, they fly by early am and drop PS Form 3849 ( delivery forms for registered mail) in the mail box and don't even knock ( registered mail has to be signed for). This week, I went to pick up the international package, with a tracking number ) and they LOST the package! Literally, couldn't find it. They delivery guy left it outdoors at the Post Office and now it's gone! They claim they searched for it and it "disappeared". This is only one of many consistent mistakes. read more

I sent an international package through Global Express Guaranteed on 3/15/11 and it was not delivered on date promised, the package came back and had to be picked up from the Kensington post office, I completed the necessary forms as informed by the receiving clerk when the package was mailed, apparently I needed copy of a receipt which I was not informed at the time. Actually the clerk gave us a wrong form to fill and she did not fill up her part right. (We found out from FedEx. ) I requested my refund of $123.20 since services were not rendered and SHARON MACLIN from the Kensington post office stated that "You will not get a refund from the post office and that's it" she continued to say that what she had just told me was the final word and I could not go above her in trying to get my refund from USPS. The lack of customer service from this employee should not be permitted and no customer should be subjected to such treatment. She needs to listen when customers are trying to express their concerns instead of speaking over them and not allowing the customers to speak. I chose the GLOBAL EXPRESS GUARANTEED service because there was an urgency in the promptness of the delivery of the package and now when the package should have been received by the recipient, I get it back to were the transaction was originated from. Finding out that the package would not be received on time creates many difficulties and on top of it all, SHARON MACLIN from the Kensington post office should show some sympathy for not providing the service, but instead treats people disrespectfully. Had they done their jobs correctly from the beginning, they package would be arriving at its destination as guaranteed by this service. This could not be the first time this service has been used by USPS to not ask for the proper documentation. USPS should not provide services they cannot deliver. I should have at least received an apology or some sort of acknowledgment that they did not ask for the proper documentation instead of an ANGRY manager that spoke to me as if I were a child and showed not respect. "Never use US Postal Global Express Guaranteed " read more

The employees who work the counter are amazing; the postmaster however is inept and a miserable human being. She basically never answers the phone (currently has been ringing for 10 minutes), and when she does it's always with an attitude. If you are at the post office and ring the doorbell for her you are expected to wait patiently and assume someone has heard the bell despite the lack of response for 10+ minutes. If you ring it a 2nd time you always get an attitude. This may be the read more

Live in Kensington since 67', received mail through and used this PO since. Service and helpfulness over the years has not remained as good as it has been. The "dedicated" long-term mail carrier does not exist now; irregular carriers and while delivering mail, most are hooked up to players or talking on phone. On-line scheduled package pickups are not always picked up which requires rescheduling again, heavy snowy days mail is not always delivered though govt not closed. This PO is small and busy for many people use this PO; parking problematic when busy, so many park in the small shopping area down the street. The people who work the counters helping with service consist of several regulars and a few who circulate different local PO's; they are friendly, welcoming and a pleasure and acknowledge you by name if a regular. But, when you call for assistance or to discuss a problem or must question a tracked item that has not been delivered, there is an attitude I find off-putting with the sense that I wasted my time! We must complain when there is poor service, poor mail delivery or poor customer service--I do although not well received. Some UPS mail is sent to local PO for USPS delivery and they drag because I always track all trackable deliveries online! read more