Knowledgeable workers help you there when picking a new device or if you have a product that needs…read morerepair.

I had an incredible experience at this AT&T store! David and Jess made buying my new phone…read moreabsolutely enjoyable and effortless. David's eloquence, professionalism and integrity shined! He patiently guided me through the arduous task of replalacing my phone, even staying with me late, as I showed up an hour before they closed. The next day Jess came out to my truck to help me connect my new phone to my carplay. I have never experienced such kind, loving and patient AT&T representatives in all my years with AT&T! Bravo to you David and Jess. In such a weary world, you both turned uograding my phone into an absolutely wonderful day. Excellent service indeed!

They are scammers. Went to buy a new iPhone and traded my old one. They told me because you have…read morebought a new phone with us today, we have a special offer of three free SyncUp Trackers, and you don't have to pay anything for them, and I trusted them. I bought the phone they gave me the trackers and helped me set up one of the trackers through the app. Then the next month I saw an overcharge on my account, and when I called the T mobile service they told me the charge was because I had bought three trackers and I had used them I said I got them for free, that's what I was told in the store and then they explained no they charged you and when I found the receipt I saw that they did really charge me plus they did not tell me that using it you have to pay for the service. I did not look at the receipt when I bought the phone because they explained to me how much it cost and how much discount I would get for the new phone because I traded the old one, and with taxes and their service for helping me set up the new phone, I thought it was all right. I found out they scammed me a month after buying the new phone when I saw the overcharge in my account. Liars and unprofessional. I will never buy from this store again T-Mobile Authorized Retailer at 6344 E Riverside Blvd, Loves Park, IL 61111.

The guys at this store do a great job fixing issues quickly. When my son had issues with getting…read morethe free screen protectors, they were out of stock. The salesman re-routed him to a different T-Mobile location (Machesney Park) who didn't have a clue. Called back to Loves Park and the same salesman immediately contacted another branch (Perryville), made sure they were up to speed with the free screen protector program, and that they had stock. 15 minutes later all was settled. Nice job!

went into store for a prepaid account ended up getting screwed over .I got put on post paid and…read morereceived a second to been free and it was not . I did not want second and would never use if i were to cancel service if i would kept second phone i would have to pay the cost of phone remaining .The sale person was out just for the money not to help anyone out. And asked to talk to manger or have them return call and they could not do that because they dont care either but the main office took care of problem . So if you go there and think you will get a deal you will not . STAY AWAY FROM THIS STORE

Today my 90 year old grandma needed help with one of her bills. She e couldn't get fixed over the…read morephone because she couldn't remember her pin so we had to arrange a ride for her to the store on 173 in Machesney Park. Seth helped her out and went above and beyond to take care of her. He even came out to the car to ask her what was wrong and assist her since she struggles to walk. Thank you Seth, you really helped her in the nicest way possible and gave her peace over an issue she had been stressing out about. Amazing customer service and would completely recommend coming to this store for assistance.

I went into this AT&T store to upgrade my phone. The commercial said that it was a free upgrade, so…read morethat is what I did. I had to return my old phone, so the credit was not run at time of purchase. Because of that, AT&T put me on a 36-month payment plan at $27.78/ month, but they also give me a monthly credit, so the total installment is 0. However, I have discovered that if you want to leave AT&T, you have to pay off the phone as though you did not upgrade or get credit for the old phone. I would consider this false advertising, because it was not a "free" phone upgrade. It is essentially signing a 36-month contract, even though they advertise "no contracts required". They also did not say anything about this payment plan at the time of purchase, only after I went back in to discuss the bill.

Had been dealing with phone issues and needed an upgrade/new phone. Younger associate wanted to…read morehelp, older manager just not interested in having to deal with a customer. Manager actually agreed that he physically could help me, he just wasn't going to. This took place over about 2 minutes. I had been an AT&T customer for about 5 years. I left, and switched carriers. I am much happier.

They fixed my phone in just 15 minutes. Great pricing & Professional techs at this place, they know…read morewhat they're doing.

If you want to hear a great story, keep reading. This is going to be a long one... HA! This place…read moreis an absolute joke. They have EXCUSES FOR EVERYTHING. Went in to get my battery replaced, on my iPhone 6s Plus was first told 60$ then 50$ and the 80$ LOL, a battery costs 20-30$ period, and they spend 20-30mins replacing it or 'labor' they pocket the rest I'm sure. It's a different price every time you walk in there. Anyways immediately after the battery replacement there were several pressure points in my screen. I turned around and went back into the store to be told my LCD was 'scratched' and now that the screen had been opened there is air in my screen and told me it wouldn't get worse but the only way to fix it was by getting a new screen. LOL, being naive and having a refurbished phone I shrugged it off. That night (I work off my phone) I noticed the pressure points were getting WORSE with use. It doesn't take a rocket scientist to figure out what a pressure point is and how it is caused. It is VERY different from a 'scratch' or 'defective' screen. I went in the next morning. The corner of my screen was raised higher and he claimed he 'couldn't tell at all' that I'm 'just being OCD'. However after arguing with this man for 10 mins of him claiming the battery and the screen having nothing to do with each other, he opened it back up and immediately after he lifted the screen the pressure points WERE GONE. THE BATTERY THAT WAS INSTALLED WAS INCORRECTLY INSTALLED AND WAS NOT FLUSH WITH THE REST OF THE PHONE. The corner was sticking up and causing the LCD to spazz out. He simply scratched off some tape out of the corner not bothering to reinstall the battery, and loosely screwed my screws back in and sent me on my way. THIS IS THE GOOD PART, later that evening my phone started freaking out, glitching, battery was jumping from 50-1-68-100-34% and then it was put into a reboot loop leaving my phone worthless. I knew immediately it was the battery. The same day I waltzed back in PISSED, I was NOT HAPPY, and I was not going to listen to them tell me 'it's because it's refurbished' one more time. I demanded he fix it he claimed it's not the battery and he'd open it up to PROVE it to me. He puts in a new battery and immediately could tell that my battery was melting, he started smelling it, but after he put the new one in imagine that, my phone started working. The battery %age was still glitchy but I was ready to get out of there I didn't care at that point I've had it with these people. The second I got into my car, it started rebooting over and over again. They know NOTHING. So I take my phone into an Apple specialist (what I should've done firstly) and when he opened my phone and removed the battery there were pieces from the old one MELTED ONTO MY BACKPLATE. He said your phone started glitching and rebooting and it's a good thing it did because your battery literally could've turned into a mini explosive and blown up. IT MESSED UP MY ENTIRE PHONE. THE INCORRECTLY INSTALLED BATTERY BROKE MY PHONE, it over heated almost catching fire, and ruined a 400$ phone. I have a warranty and the Apple Specialist worked his magic and actually gave me a new iPhone because he could tell just HOW much of an inconvenience it was for me. If you need anything replaced go to a REAL store, otherwise you're literally risking your entire phone, let alone (not to be dramatic) but your life, my phone could've blown up while I was on it, & that's terrifying to think about. Throughout all of this I never once received an apology even AFTER he acknowledged I received a 'defective' battery. The entire time it was 'oh, you have a refurbished phone that's why' or 'ma'am there is nothing I can do' or 'the battery and the screen have nothing to with each other' each time it was just another excuse. OWN UP. THE GUY WHO REPLACED MY BATTERY WAS TELLING ME EVERY PHONE HE TOUCHED HE BROKE WHEN HE STARTED. DO YOU THINK ANYONE WANTS TO HEAR THAT WHEN THEY ARE HOLDING YOUR 400$+ PHONE?!?

awesome service and a life saver will be returning in the future and spreading the word on this…read moreplace fixed my phone in ten mins and set me up with an awesome case great work and great pricing

They suck! They won't give you the discounts they offer because they won't put it in writing when…read moreyou purchase the device. They tell you to wait a month before seeing it on the bill then (after the return period) no discount. You get a device that you paid way more for than if you paid bought it out right because of no discount. Counting the days til my contract is done with them.

Worst experience ever!! I sent my son to return my cameras in and my touchscreen for my home…read moresecurity service. I was told by a xfinity rep that I could send my son to return my equipment as my work hrs do not allow me to make the 45 min drive to the xfinity store while they are open. They allowed my son to turn in the touchscreen but stated that "I had to be the one to return the cameras because it was my account?!" I was on the phone with my son and asked my son IF the customer service rep could verify me by phone. His response was no. I have to bring it in person!! Thanks for making it hard on me to return equipment that I can't even have xfinity install!! VERY DISAPPOINTED!

I was greeted by the most friendly person once I entered the store! He handled the return with…read morecomplete professionalism. I couldn't have a more pleasant experience!

we have had T-Mobile fiber installed since before Christmas of last year, they were out digging…read morelines when it was outside we went to Costco got into a deal for four phones and T-Mobile fiber locked in for 10 I get was Illinois and the grounds were solid so they couldn't dig in but now here we are mid May and they still haven't buried our line. However they've had seven technicians come out on different occasions most of them said that they installers ran it the wrong way. Finally, they dug underneath my driveway and now they left a 1 inch piece of up in the air with caution tape still nodded around the line. Apparently, the grants that do the digging aren't the ones that do the termination I don't care I've called so many times to get zero response and all I want is for them to do is bury the line. The Internet is fantastic but the customer service when it comes to getting this line out of the middle of my yard is ridiculous and they don't care keep telling you is I'm gonna escalate this one escalate seven of them like can we just bury a line if a jogger is running down my sidewalk and trips over that piece of homeowners insurance gets hit mine. . I'm so disappointed and disgusted with the customer service that you get from the ghetto people that you call to try to get things done..

If you need satellite service and want the very best advice, installation and service call Charles…read moreat EZ! There is no better service if you're trying to decide about satellite service, upgrading or just need advice or service on a present system. Charles will take good care of you!