Larney did a great job! He was able to readily identify the problem and fix the issue! Very…read moreprofessional service.

Great customer service! Ike was very friendly and worked followed to diligently set up service in…read moremy new condo.

Live in Berwyn, IL. and service has been great. Have had their service now for over 10 years and…read morehave never had any problems with the internet service that Mc.Net provides. They use ATT router but provide the service to me with 15mbps speeds and has been very consistent and has provided me with all the bandwidth that I have needed since being with them. They also provide various speeds at different prices from $39.95 to $99.95. Not sure how I found them and that they provided service here but am very glad that I did. I would highly recommend anyone looking for good, dependable home internet service in the Chicago area. Though based in McHenry, they are able to provide service in a nearby Western suburb of Chicago and you might find it worth seeing if they provide service near you.

we have had T-Mobile fiber installed since before Christmas of last year, they were out digging…read morelines when it was outside we went to Costco got into a deal for four phones and T-Mobile fiber locked in for 10 I get was Illinois and the grounds were solid so they couldn't dig in but now here we are mid May and they still haven't buried our line. However they've had seven technicians come out on different occasions most of them said that they installers ran it the wrong way. Finally, they dug underneath my driveway and now they left a 1 inch piece of up in the air with caution tape still nodded around the line. Apparently, the grants that do the digging aren't the ones that do the termination I don't care I've called so many times to get zero response and all I want is for them to do is bury the line. The Internet is fantastic but the customer service when it comes to getting this line out of the middle of my yard is ridiculous and they don't care keep telling you is I'm gonna escalate this one escalate seven of them like can we just bury a line if a jogger is running down my sidewalk and trips over that piece of homeowners insurance gets hit mine. . I'm so disappointed and disgusted with the customer service that you get from the ghetto people that you call to try to get things done..

If you need satellite service and want the very best advice, installation and service call Charles…read moreat EZ! There is no better service if you're trying to decide about satellite service, upgrading or just need advice or service on a present system. Charles will take good care of you!

was at the Rockford location we bought and returned a phone case they watch us like a Hawk and…read moretreated us so poorly. I will never be a Verizon customer again. I was with Verizon for several years and the way they treat customers at that Corporate store on East State Street in Rocford is ridiculous.

For most everything I would recommend this location…read more But until they replace the current business representative Connor, I would highly recommend you go elsewhere for your business needs. My wife and I had the unfortunate experience of working with him when he stated he could move us from a personal plan to a business which w old save us money. We were excited to save money as anyone typically is and moved forward. Prior to the end of the transaction he stated to us what are bill would be with turning on Autopay. Yet when we received our bill, his statement was far from the truth. We in fact saved no money and our bill was about $70 higher per month than we were paying and $140 more than he said we would be paying. Upon contacting customer service we were advised to go into store to discuss this with Connor and his manager. That's what we did. A sales rep and floor lead explained it would require getting Connor and his direct manager involved to resolve the many issues that he had created. Well Connor reached out and is now stating that isn't what he said and I advised I wanted to speak with his manager and we could all sit down to discuss the issues. Connor advised that his manager does not get involved with issues or customer service. So who holds him accountable for his actions? I can no longer get my old plan back. The option presented to me by Connor is to return my equipment if I want the bill to be what he stated. During the conversation I was polite yet direct about what he did and that he was not honest with us at the time. He then attempted to tell me to stop yelling, which I was not I was currently at an appointment with my wife and am not the type to yell. He chose to speak to me in an unprofessional and condescending tone to which I continued to request a manager. Should his manager care I have this in text a proof as well. I've spent hours on the phone with support for them to try and fix the issue yet there is no complete fix now and no one apparently to hold him accountable for his actions. In the end he is another sales rep looking for a pay day, doing things without permission or accountability. I have had no issues with Verizon in the past and because of supports great service I hold no ill feelings towards the company. The issue is in Connor being allowed to do and say whatever he wants to in order to deceive customers.

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

DO NOT USE THIS SERVICE. Truly one of the worst services I have ever used. I got a self…read moreinstallation kit, followed the instructions and could still not connect to the internet. I called, was told I had to call to set it up (this is not included anywhere in the instructions in the self install kit). They tried setting it up, could not, and tried to charge me $30 to have a tech come out. I called the next day, and was told that, because someone in my apartment previously had used Xfinity, Astound could not connect unless a tech came out. The next availability was over a week away. Lastly, while the phone call support staff is nice, the online chat staff is incredibly rude, repeatedly blaming the customer (me) even though they confirmed I followed the instructions. I am canceling my service immediately and telling everyone I know not to ever use this service.