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    U-Haul - Winter Park

    2.4 (26 reviews)
    Open 7:00 am - 7:00 pm

    Services - U-Haul - Winter Park

    Propane

    Truck rental

    U-Haul - Winter Park Photos

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    U-Haul Moving & Storage of Altamonte Springs - Propane

    U-Haul Moving & Storage of Altamonte Springs

    (20 reviews)

    Came here for propane. Saw online that they have it. Kept my tank outside but went into the store…read moreto wait. The employee saw me and said I could wait outside by the tank. When I walked out there, I saw there is a bell button to ring for propane service. I'll remember that for next time. The employee was prompt and helpful. He was also very honest. He said my tank was half full! I had no idea. I just knew it was taking forever for my food on the grill to cook. If you pay by cash you have to go inside the store to pay; If you pay by credit card they have a swiper on their hip that you can pay with. Pretty neat! Parking is weird but plentiful. They have to keep lanes open for their moving trucks and trailers so it's lined up weird. Keep an eye out when you're parking. Inside the store they have a lot of boxes and mattress covers etc, all the things you'd expect of a Uhaul store. I can't speak to the availability of their moving trucks. I will continue to go here for propane. I feel like most places charge a similar amount.

    things went well with the truck rental until I received my bill the next day. I was overcharged in…read moretwo ways and the big problem was that I could not get anyone there to review my case. I went twice and staff were sympathetic but I was told that only the manager could help me and that he would call me but he never did. I called many times and asked for him but I was always put on hold and no one would pick up (once I waited 20 minutes and then gave up). Hopeless!!!!! I finally called the U-haul national number and made a complaint there and after more interactions, I was reimbursed. But not for any of the time I wasted!

    U-Haul of Winter Park - Another sign they have out on 17-92

    U-Haul of Winter Park

    (14 reviews)

    What poor communication from this location. I ordered a trailer hitch online because it's next to…read moreimpossible to get ahold of someone at this (or any U-Haul) location directly. This was one of the few locations where you can wait for your hitch install to be completed. Most locations had a drop-off and it will be done by the end of the day type of policy. So I show up on a Tuesday for my 9a install. Drop off the vehicle and they tell me they'll be done in 3 hours, but could take longer. So I mosy my way down to Starbucks and enjoy a coffee while sitting inside, walk around a bit, head to Whole Foods, then to Nordstrom Rack. Around 11:45, my phone rings from a Winter Park number and it's UHaul. The guy on the phone tells me that they were unable to do the installation because the part never arrived? WHAT?!?!? The part never arrived? Why couldn't someone have known that when I dropped off the vehicle? Why did they only know about it almost 3 hours after the fact? WTF Dude! I understand shipping delays, but have the decency to tell the customer about it. Total lack of communication and empathy. I walked back to the location and was pissed. The guy that called me walked out of the store and left me to deal with another guy, who was actually pretty good at calming me down. He said we could reschedule for Saturday morning, which I did. Let's move to Friday... I attempted to call the store to see if they had the part. I was not going to drive there again without knowing if they had the part. I literally called 5 times in a row, hanging up and calling back after the call got forwarded to U-Haul. Finally, I had to have the person at U-Haul contact the store manager to call me back. What a PITA to deal with. Then they told me my appointment was for Sunday and I had to friggin argue that we scheduled for Saturday (it was even written on the invoice). There's pretty much nowhere else that does these types of installs, so I was stuck with U-Haul. The install went well after everything was situated, but I would never deal with this location again due to the fact the don't care about peoples' time, and it's impossible to get ahold of someone directly without a huge runaround. Unacceptable for any business. They may do good work, but not worth the hassle.

    This location, N Orlando Ave, north of Lee Road, I would not recommend. I went in store on Sunday…read moreafternoon to pick up moving supplies. I picked up dish and glass packs; the label states that boxes are included. The employee that checked out my order did not inform me that the boxes are not in the packaging, but are separate (although included in price). I also picked up other items and couldn't carry all at once. There were no other customers in the store, but the employee did offer to help me get my purchases into my car. Upon returning home and opening the dishpak I realized that I didn't have the "included" box. So, I had to return to store; no corresponding boxes in stock! I requested that someone call me when re-stocked, which should be Monday or Tuesday. I didn't receive a call, so returned to store. The received inventory had not been shelved and the shrink-wrapped stacks weren't labeled as to contents. Glad that I brought the dish and glass pack inserts with me to return for refund so that I don't have to deal with that store again! I then went to the Semoran store; stock an service were great!

    U-Haul

    U-Haul

    (18 reviews)

    First time ever using U-Haul's services…read more A couple nights before pickup I went online, set up an account, and chose my location and truck size. Day of pickup at 10am I went to this location and it wasn't too busy, so I was set up quickly with my 15' truck. Got my keys, checked off some things on the Phone App like mileage, fuel level, cleanliness, etc.. .. and I drove onward into the sunset!

    I had an appt at 9:00 am this morning to get my lights working on my trailer. I said I'd wait and…read morethey said there's no place to wait and the serviceman was stuck on trying to remove bolts on another job. I ubered home and waited until 11:45 to call them. I needed my SUV for errands. They said they were still looking at it so I told them don't fix it and I'll pick it up. I ubered back and the manager said I owed $20 or i wasn't getting my keys back. I asked the manager what the $20 was for and he said labor. I wasn't happy and asked him to explain and an employee yelled at me from a side room saying something like I did the wiring myself and screwed everything up. I asked him who he was and he kept complaining about the the wiring and the manager let him. With him coming out of the back room and toward me, I thought it was going to get physical. After a minute or two with the manager enjoying the show, he finally called off his employee and got back to excuses. I paid the $21.00 on my card and left. I checked the wiring on my suv outside and they had pulled it apart. That was not needed as I asked for an estimate first. I at least had one trailer light working when I got there, now I had none. Avoid this place like COVID..... Pics and video available.

    U-Haul - Winter Park - selfstorage - Updated May 2026

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