Really Poor customer service!!! Twice!!! Treated us rudely in May. Gave them another chance…read more.. Waited over 30 minutes, no concern for our time. Really bad experience

We reserved a truck for the weekend of a recent snow storm so our reservation had to be…read morerescheduled. Lucinda called me while I was travelling to the west coast to let me know of the storm, and that she was stuck at home, unable to assist with our picking up the truck. She even went so far as to leave her personal cell phone number for me to call her back. We are a couple weeks out from that phone call and I finally got around to rescheduling our family member's cross-country move. I spoke with Lucinda today and she rescheduled us with the same pricing options and even is making arrangements for us to come back for our car dolly after the location is closed. Great customer service and extremely pleased with how this move is working out due to Lucinda's assistance.

Horrible customer service. Rented a van and it wasn't available when i went to pick it up…read more Basically got a shoulder shrug when I asked how they were going to remedy the situation.

I went to U-Haul on 12th Street in Salem Oregon to get my propane tank filled. A sign said ring…read morebell for service so I did. An employee came out helping another customer and told me there was a long line and it would be a while before they could help me. As I was waiting several people went in and came out with what they needed. After 45 minutes I went in and told them that all these people in line had come before me and I had been waiting for 45 minutes. The employee told me I should have come in and waited in line. I told him that the sign said to ring the bell for service and he had seen me outside waiting. I went back outside and waited another 15 minutes before going in and standing in the line. When it was my turn the rude employee told me he would not help me if I complained about the service because he was only doing his job. I then kept my mouth shut and when he saw my tank he said it was too old to fill. So after waiting over an hour I still was left without any propane I had come for. VERY POOR SERVICE!!

This review is on the Enterprise Truck Rental in Salem, Oregon. This is the second time this year…read moreI've needed to reserve a truck online to move some heavy equipment. In May of 2025, I made an online reservation. I received an email from Bryson Dizon and a follow-up call from him confirming my reservation. He was very helpful, and my experience was great. He explained how the lift gate worked and was friendly and personable. In July of 2025, I called to make the reservation. Bryson was again very helpful in getting my reservation scheduled. Based on the great experience, I would highly recommend using Enterprise as a go-to for truck rental. Dede Jordan Lebanon, Oregon

I've called six times over the past two weeks, and each time the phone rings, goes into the general…read morevoicemail, where a recording tells me, "Your call is important to us. All our representatives are busy right now. Please leave your name and telephone number, and we will return your call shortly." That promise has never been made into something real. A customer call is so important to them that they cannot answer their phone and they cannot manage to do callbacks, either. Talk is cheap, actions are what matter.

What a garbage company!!!…read more I put extra gas in the tank to make sure I didn't get charged, and these fucking assholes charge me for mileage after the fact... I told them I was moving from Albany to Keizer, and yet they didn't give me enough miles to even get there. Fuck them! Never again will I use them; I would recommend going with any other company before coming here! If you want trash service, call U-Haul...

Never had an experience like this. I would rate a zero but it won't let me, I have rented from…read morehere on many occasions and always had a good experience. This one was one I won't forget, and won't return. She had an attitude from the start, demanding I relocate my truck out from where I always have parked in the past to pick up trailers. After a discussion I told her I would just cancel the rental. I relocated my truck then came back in to insure the trailer reservation was properly cancelled and the attitude kept going. I don't think I have ever been treated with such disrespect. At the end she asked do you want to rent it or cancel it. I said I would like to rent it, and she said, well its cancelled and added refusal to do business or something to that effect. I did let her know that I had read the reviews and now understood why they only have a 2 Star rating.

No hustle. 2-3 guys at any given time. I'm pretty sure they were milking it. Took 12 hours to move…read moremy stuff. Totally ridiculous. One guy was carrying one box at a time. No matter the size. $2300 we had to tell them we would do the rest because we got tired of it.

I'm very pleased with Cross Town movers..I've used them twice now and both times the service and…read moreattention to detail was fantastic. They are punctual, polite, friendly, VERY hardworking and come equipped to move you with care and without delay. Their prices are fair and not a bit inflated. I will use them again if ever I move again.

Walked us through the storage process as we slowly plan out our move for the future and got great…read moreinfo from Cherry Ave Storage! Great team, informative, store was clean, and the two ladies were amazingly kind and helpful. Can't wait to use this place!

Never have I dealt with a more incompetent worker! There was a new lady there who I've never seen…read moreor worked with (this was the last weekend of May 2021), Martee I believe, and she had no idea what she was doing. I've worked a lot of jobs, and totally understand being new and having to adjust to a new job. But this level of ineptitude was unmanageable. She didn't know any policies or rates, and kept referring to her "field supervisor" who of course I couldn't speak to for some reason. I probably won't be going back there anymore because of it. I hope they figure out how to train new employees or get rid of her.

Had a confirmed reservation, thru Costco. They would not honor it. They wrote up a new contract for…read more$112 more. When my move was all over, I called them, they did refund the difference. It was a hassle.They said truck would be ready by 11:30, I got there at 12:15, was told they do not rent trucks after 11:30. Too much paperwork, showed them my reservation confirmation., they did rent me the truck. Other issues as well... do not recommend them.

Consumer Beware!!!! College Students and Parents Beware!!!! Drove quite a distance to pick up a…read moretruck that was reserved well in advance. We were informed there wasn't a truck available. You think a simple call could have been made to inform us. After talking to a customer service agent then a supervisor named Andrew we were informed, "a reservation with a confirmation number doesn't guarantee a truck will be available." They were very nice to offer us the same size moving truck for $150.00 more. Shady business practice!! We simply asked for them to honor our original price and we would change our date. I was told by their competition who earned our business that this is a common business practice with Budget. They knew who I originally booked the moving truck with without asking.

30 minute wait in a line of customers on a Saturday afternoon while the one employee stood outside…read morewatching a customer unload storage boxes out of their personal vehicle. Bonus treat of science experiment moldy cup on their counter. One star is too much, would leave -0- if possible

WORST COMPANY EVER. I've had my reservation changed on me…read moremultiple times only to call the day before and be told its not available and theyve known for 3 days without calling. I HATE that they are the only ones with enclosed trailers in my area. They offered NO discount for my inconvenience and showed no compassion. Would give 0 stars if I could.