We used this Enterprise to rent a truck and it went well! Prices are reasonable, service is…read morefriendly, and the pickup and drop off were smooth. When we rented, they did not have smaller trucks or vans, and we ended up with a 15 foot truck rental but it worked great. Overall, I recommend this truck rental.

Had a pickup truck rental reservation established for weeks at this location. Received emails…read moreconfirming the reservation. They call me at 4:56PM (they close at 5) the night before the rental leave a meandering message about how I need to bring my license and have a deposit. Ask me to call them back to go over it. They are closed until I show up at 7AM right when they open and I'm told "no trucks tried to call you." I protested that the message could have said "we have no trucks" but was given excuses and no apology as if it was my fault? To add insult to injury, they offer the guy behind me an alternative to his truck reservation but not me. Never again. If you don't have a truck for someone just call them, email them, text them before they waste their time showing up.

Picked up our car March 1 and returned it March 8, 2025. It was a smooth pick up. The worker there…read morepointed out all the dents, scratches, and missing mirror part and then gave us the car. I've never rented such a dinged-up car before. It looked like someone took sandpaper to the car and gave it a unique finish. The missing back of the mirror was over the top. When we returned the car the gal had to talk to the manager when she saw the car and missing mirror place before checking us out. It was a bit slow on the check out time.

This is the closest location for a weekend drop off. We typically pick up on the weekend and if…read moreit's for a short trip return the rental late Sunday evening. It's in a secured area where you drop off the vehicle and the keys in the lock box, make sure to take a photo or video of the car when you drop it off. The cars seem to always have a bad smell as if the vehicles are not cleaned out for the next customer. This most recent pick up the rental didn't have gas in it. They offered to put gas but we'd have to wait another 20m and we needed to hit the road. Enterprise said just return the car back with no gas. And my thought was what if I didn't use all the gas..... frustrating to say the least. I hope their service improves.

Alex and his crew were superb to work with while we moved house. Great communication, professional…read moreand helpful. The crew that came out to move our furniture were very friendly and super supportive on what is a chaotic day to say the least. I highly recommend Sacramento Movers.

I used this moving company for my 4 bedroom one story home and I moved 15 minutes away (8 miles). I…read morehired 3 movers and when they arrived, the main guy (Eric) convinced me to hire a 4th mover because it would help them finish sooner. He even tried to upcharge me for the 4th mover but luckily I saved the quote that Alex gave me. Well it took 11.5 hours (not including their lunch break) with 4 movers and they still didn't move everything. We just had to stop the time because it was getting so late. 3 of the guys were nice and they did most of the work, but Eric was a bit pushy and was always on his phone or going on a break. They took too many breaks (lasting 15-20 min each) and their lunch break was 2 hours. So they were off to a slow start in the morning. I really did not like that Eric tried to convince me to go to Home Depot to buy more moving boxes because they didn't have enough. As a moving company, you should have enough boxes. They were careful with my stuff, wrapping everything very carefully, but they were slow. They didn't clean anything up after they were done, left their cans, bottles, runner paper throughout the house. All in all, they were okay. Just really slow. This job should not have taken 11.5 hours

The customer service here is trash. The front desk lady act like she didn't want to work there. And…read morethe black gentleman there wasn't making the situation any better. They need better employees that actually want to assist the customer fully without an attitude!!

judy in lina are very nice they are kool people always had a car ready for me very respectful only…read morehad one issue there were rock hit windshield while driving in they try charge me over price double window price lol but they spare me tho haha but other than that this is a very good location i go to every time for budget

Made an appointment for a van and it was ready and gassed. Sure, it was missing a visor but it was…read moreas clean as I expected and I had no problems with it. The lady at the desk explained everything to me and I felt prepared (until I had to get gas. It took me a minute to find it.) I did buy insurance to cover the car.. you never know and that peace of mind is worth it.

Don't ever use Payless or Budget car rental at Sacramento airport. They are completely…read moredisorganized, have no cars and did not honor my reservation in my rental. It was supposed to be ready when I arrive and because of that I've missed an entire rehearsal for a wedding that I was officiating. And when I shared that with them, the customer service people could care less. Don't ever use this company.

We rented budget before so now we are fast break. Head of the line…read more Nice clean silver RAV4. We are testing this model for a week. May be our 2025 replacement choice for the Prius. So far so good. Hard to beat 45 mpg. Much higher and better seats All good

The employees were very disrespectful and not at all helpful. My brother is a 70year old veteran…read moreand the employees at this location didn't help him at all.

I went into the office to extend my rental, and they said, I did not do that.And took my deposit.read more

Look, I want to rent cheap cars too, but it's not worth it. I rented through Thrifty, so I totally…read moremissed the Yelp reviews here before renting. Do yourself a favor. Stay away from this location. And definitely don't prepay (even though it's cheaper). Everything about this experience was bad. Here's a recap. After prepaying for a rental, I called them three hours in advance to tell them I was running 30 minutes late (I was coming into town from a county five hours away). They told me they would be closed, but to get there ASAP because they would wait. When I arrived 21 minutes late, they said they were closed (even tho they still had a half dozen customers inside). The guy (who seemed like the manager) was really rude and dismissive. The person who told me arriving late was okay didn't fess up to saying that. So, I drove out to the airport to get a different rental for the two days until they reopened on Monday (an extra $100). When I got back on Monday, I had to wait 30 minutes for a car (even though I'd paid for a rental that should have been there two days). The battery died twice over the next three days (even though we barely drove the car). I called them the second time it died and they said I needed to take care of it since I didn't pay for roadside assistance. When I finally returned it, there was no apology or acknowledgment that they'd given me a car with a junk battery. Never again.

the company does not have the items you will be reserving, ever. they have a very small list of…read moretrucks or cargo vans available, and it is a first come first served basis. I rented a cargo van two months in advance. confirmed it the week before only to be given a 18" lift gate box truck. The truck was way too big and would not fit into the area we needed it to. They said at the time I was supose to pick up the truck that they haven't had cargo vans for weeks and that they have no intentions of getting more. I spoke to Chris P. I had to cancel my RSVP and get a van from another vendor.

Collin saved the day! I rent at least 8-9 times a year from Penske via Ace in Dixon. I always…read morerequest a high-roof cargo van and despite the fact that they only have a couple in the fleet- I get them about half the time. The other times they give me the small 12' box truck- which still works, but us less convenient. Today- I have to drive all the way to San Jose and was stuck with a 16'!!!! That's going to kill my gas mileage driving 200 miles round trip. But I called Penske in Sacramento and the reworked the rate and $ per mile for me so I can use that savings to refill the tank at the end of the rental. I'm guessing/hoping it will be enough- but they stepped up and realize the truck I got wasn't near the truck I wanted. Hey, again I rent from them a LOT and this has only happened once- and they gave me a price break since it's near the holidays, a ton of the smaller vehicles are out, but understand. I was a little agitated when I called, but Collin was professional and fixed the problem quickly, I appreciate that and will continue to use Penske.

Went to pick up a 10' on Sunday, the lady running the computer was also pulling trailers from the…read moreyard, instead of having someone in the yard doing it and she's stays on the computer, then after 20 mins of waiting she finally comes inside and takes care of me. She hands me the keys and sends me outside. I am roaming the lot aimlessly looking for the 10' truck. I found an employee outside and he just point in a direction of 5 truck in a corner. What ever happened to them pulling up the truck??? Didn't make no sense that she was pulling a trailer for the couple in front of me but now I have wonder the yard for my own truck?? Then the gas was way off from the email receipt. It said I left with a full tank but it was actually a little over 3/4. I drove 70 miles total and ended up putting 12 gallons of gas back into it??? Make sure you check your email before you leave guys. They will scam you for gas.

Customer service is atrocious' to such an extent that I would never be back!!!! I have never…read moreU-Haul could be run SO HORRIBLY wrong! The app could screw up a wet dream !!!!

I got a truck two days ago on 3/30/26. The staff staff here couldn't game been more kind,…read moreprofessional and understanding. I spilled my coffee of the desk and one of them was even trying to help me clean my own mess. From the manager to ask the way down, entry staff member I have talked to between 3/30/26 and 4/1/26 was really great. The customer service really made a difference here for me. Would recommend 12/10 no doubt. This staff over here is awesome.

Friendly, patient, and efficient service. We have a big move today and wandered in unsure of what…read morewe wanted. Craig and Haley were patient and took the time to show us our size options for trailers so we could get a better idea of what suited us. Haley made checkout a breeze while Craig helped my husband hook up our trailer. Moves are always stressful, but they made this aspect of it a breeze. Glad we stopped in today!