I needed a propane tank filled. Drove up and asked whether someone could help with filling the tank,. Greg immediately dropped what he was doing and said : "I'll help you over here." I don't why this place gets bad reviews, I rented a truck here and this experience confirms it: these are nice and helpful folks. read more

Scam AF? No one said anything about a partial and a full payment? wtffff. Deal isnt the same either, no insurance on it, 176 was owed and we paid $80? Ok $256 my ass read more

Kyle, and Ethan made my experience renting storage + a truck exceptional, incredible value & price thank you for everything.

We rented a 26' truck here and also a closed 6x12' trailer a couple of months later and hubby could not have been more pleased with the customer service here. Easy peasy! read more

Hmmmm! The advertised $19.95 rate is a little misleading my total ended up being $77.95 for about 30 miles and no insurance policy, plus an extra $13.00 for gas. That said, for a small haul/move, the overall cost was still absolutely worth it! The entire process was simple, I completed everything online and just picked up the keys in person no hassle at all. I've used this location several times and never had any issues. The customer service is friendly and professional, which makes the whole experience even smoother. Highly recommend this location for your moving needs! read more

U-Haul - Sunday morning at 0900 - Self Storage Near Me - Oceanside, California

Good service, bathrooms can use some love, but the service was fast, & convenient. There's no parking on the premises so you have to park on the street. Value for a 20 foot was about. 93.00 for 3 1/2 hours. Thank you!! read more

Edit*- Greg was extremely helpful and resourceful and was able to mitigate every thing. Don't recommend. Didn't have equipment they said they did. Charged me for it. Made a huge headache of getting a trailer, tried to upcharge from the apps prices. Don't recommend using this U-Haul. Worse experience I've had with a U-Haul in the past ten years of moving around the country. read more

Clean and organized. Very nice and fair. Also a great place to get free boxes as they have a box exchange. They also sell all sizes of boxes including wardrobe boxes. Very conveniently located off PCH in Oside for all the beach and military people who need them. They rent a lot of trucks - it's a busy place. read more

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All went very smooth Helpful staff and good equipment Explained all for truck rental read more

Needed a moving van last min. This location does a large volume, so that's a win. I reserved the van online and went in at the designated time. The guys seemed nice enough at the counter. Young man that helped me name was Thai. He pulled the van over to the exit, which is narrow so time is key and handed me the key. I remember a move years ago, where I packed a broom so as to clean out the van when I was done. When I hopped in, the inside was really disgusting and I'm not a prima-donna but the console where you'd put your phone or keys, floating with water. Leaves and dirt everywhere along with some kind of dog hair. The back was equally dirty. He also told me that I had half a tank, I didn't. It was under the half tank indicator, so there was an immediate over charge or round up? There was a long line of people waiting and 2-3 guys managing the front desk. The takeaway was if you don't mind a gross rental..which if you're stuck for time or need, you many not, then this place will suffice but if you do mind sitting in a Petri dish, you may want to go elsewhere. They do not run a clean ship so to speak. Two for a an availability and one the van ran. read more

Greg is always super helpful when I'm renting etc. from here. Good attitudes and friendliness go a long way in this life. Appreciate it!

TRUST THOSE WHO YELP REGULARLY... Struggled to give two stars here. I've called 5X during the week, left a message with their national answering service (that gal was great), and ultimately had to get in my car, and drive 16 minutes each way to find two guys in the shop on a Saturday morning at 11:00a... seemingly waiting for customers to walk in the door. Their phone system is forwarded to the national call center, though that's supposed to be when they are busy. I inquired about that and Kyle (name on quote; the guy never told me his name and wasn't wearing a name badge) shrugged... as if to tell me "oh well." Customer service isn't expected to be high-end at U-Haul, I suppose, so they hire whoever. I chose to take a quote and check out another local shop and online opportunities for my tow hitch. A true waste of energy and time. It would have been great to have the quote over the phone, since they don't have my hitch in stock and can't get to my job for two weeks. I'd recommend checking elsewhere first. read more

My first time using a U Haul, i was extremely nervous but Sean was very helpful and helped me back the van out. Reasonable price, the van was extremely nice and clean. He also noticed i was very shaky and needed to eat, he let my mom know I better eat something! LOL. Nice guys to go to when moving. Thanks so much for your help!!! read more

Greg is the absolute best! Thank you so much for all your help and undivided attention!

Excellent service filling my propane tank in my RV! Bravo!!!! Not sure about the low number of stars but for me this was a win!! read more

2nd time getting my propane tank filled Good people good service with %respect Will continue to return read more

Great place for propane for our motorhome. The attendants were very polite and friendly. You just pull up as if you were filling up at a fuel station such as Pilot. read more

The customer service team was very helpful. One of the U-Haul representatives help me out very quickly to latch the auto transport trailer and very respectful and price to rent the trailer was very reasonable and affordable read more

The worst customer service ever. They were so rude multiple times and for multiple reservations. We showed up to pick up each reservation on time. The employees were so bitter and disgruntled. Every interaction was a hassle. Everything was prepaid with a reservation number. The amount of delays and rudeness was shocking. After this move is over I am done with U-Haul. Hopefully it is only this location with such poor customer service and communication skills. I would avoid this location if you want prompt assistance. read more

Thai was awesome! We came in after making a reservation the same day for a one way. Thai was working the front desk and I must admit, he was one of the most pleasant people I've come across! Husband & I had a wonderful conversation with him, as no one was waiting. He's a good kid! Give him a big fat raise! read more

U-Haul - Let us not forget, Children! - Self Storage Near Me - Oceanside, California

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I've been in many U-Haul locations over many years in several states and have never written a review. But this time I met Bobby. This was our 3rd time at this location. The first two nearly got poor reviews but this time, Bobby helped us (might be Bobbie..) and he was great! Really sad he's leaving as he turned our expected experience into a charming, helpful, cheerful experience! Funny, warm and obviously bright. What a loss for U-Haul and customers! As well, the gentleman who checked us in (I've forgotten his name! Long beard..) was also terrific. Even found change we'd left. Lol THANK YOU BOBBY! Best wishes- read more

It's hit or miss. If Dylan is there to do the install it all works well. If he's not, manager does not bother to call those with reservations to cancel. Double check everything you do with the and make sure to call before you go, as the management cannot be trusted to treat customers well. Personally, I would recommend Warners, where they are good, reliable, trustworthy and who know how to run a business and understand customer service. read more

I have patronized this Uhaul location numerous times and the customer service has always been above par. I want to send a shout out to Ty, a young gentleman who works at this location. After purchasing some moving boxes I locked my keys in the trunk of my car. Being a slow morning Ty offered to drive me to my home to retrieve my spare key. Less than 20 minutes later I was on my Merry way....this was Christmas Eve! read more

I always get good customer service when they refill my large propane tanks you don't have to go up to the front to pay you can pay by card at the refill spot read more

Absolutely the best U-Haul location I've ever visited. The staff was so nice and friendly and welcoming. They allowed us to refill our freshwater tank on our RV. And made getting propane so easy. read more

I had to go to this location to get the size truck I needed. The estimate was for about $75 with the mileage I was planning to put on it. When I returned it, I went to the gas station across the street to fill it up to the level I received it with. They didn't send me a receipt right away and when I saw my CC charge it was for $129 because they charged me for 6 gallons of gas. Yes, even though I filled it up to the level they gave it to me just before drop off. Waiting to hear back about the dispute. read more

Check in was easy - staff on site were great. The truck was clean and ran well - however the driver side visor was broken and continually lowered while i was driving. Not horrible, but not great. Also - the check engine light came on while I was driving - fortunately I was only a couple of blocks from the U-haul dealer. read more

Poorly managed, employees are not trains at all. I called 4 times and only got the National call center. They called direct on the "hotline" to get someone in the store. They assured me someone would call me back. I knew they would not. 5 hours later I drove down to purchase a 2"x 12" hitch extension. The person could not figure to to ring it up and kept calling it a hitch, again no training. MANAGEMENT- if you want to grow your business two works of advise- 1. Answer the phone 2. Train your employees I suggest people use a different location with better reviews, save yourself the total frustration. read more

Quick and easy online services allowed me to rent a truck for 30 minutes before I needed to pick it up the staff was knowledgeable and nice even let me choose the brand truck that I wanted I appreciate them being there and being so courteous if I ever need a U-Haul again I'll definitely be back read more

Worst business of 2020 STAY AWAY!. Only Yelp review ive ever made. Purchased a tow hitch over 2 months ago, was supposed to be done in 2 weeks. Made this post cus no one will answer my calls Waited on hold over an hour and got hung up on when they answered, had been called 2 times to set a new appointment time, then they call the day of and cancel. One employees said "I see you tow hitch is available but our manager has to have someone pick it up, so idk when it will be ready." -3 weeks ago still nothing. Might make a 2nd Yelp account just to make another review. STAY AWAY! read more

I have consistently gotten the absolute i've ever gotten in my life from any company. I have spent thousands of dollars with this Uhaul store in the last six months. I went yesterday to get some dish packs for packing. I'd called, and they said they had them. I arrived, and then didn't have them. I asked the woman helping me if she could call another location to see if they have them. She said "No, you can call them". When I asked to talk to a manager, she said, "I am the manager". Went there today. The line was out the door. One person working. Stood there for 15 minutes, no help. Then one guy working the counter left while all of us were standing there. Shame on you UHaul!!!!!!!! read more

I rented a car trailer and drove away but within 30 minutes the plan changed and I returned the trailer. The great people at U-Haul returned my rental. Totally unasked for or required. I love sharing experiences of kind, caring, and ethical behavior. I will give this location all of my future business! read more

This is review is for uhaul in San Diego, not just this location. This experience couldn't have been worse. I requested a 15' truck pick up at this location which is convenient to my home. U-Haul called me the night before to inform me that, not only did they give me the wrong truck, but that I could pick the truck up 40 miles from where I requested it. This caused a delay in our tight packing schedule because of the time required to travel to the location and pick up the truck. Then I was further delayed because they forced the mobile pick up option upon me when I had requested in-person. The app did not have the option to pick up the truck, so I spent an additional hour on the phone with customer service getting passed around. I don't know why they offer options when in reality you have none. Do not rent from this service. read more

In Feb 2020 I rented a van from them which required me to cross tolls on my trip. I returned the van, drove home, and forgot that I had left the cell holder that attaches to the window. I drove back in a matter of 15 minutes. The guy that I left the van with checked and said it was not there. Really? I feel like he was the only one who could have taken it, and it was my friends that I had borrowed. I knew that it was still on the window because it was really hard for me to remove and I know that I would have had to ask for assistance getting it removed. Back to the Toll Roads. When I returned the van I asked about how the tolls will be paid and I was told that the bill will go to them, and they will pay it with the credit card I have on file. Sounded fine with me. Well, 7 months later I receive a $200 bill from the Toll Roads. I called them to inquire and they said that I had received the bill because Uhaul declined to pay it. Luckily they believed I had no idea about this and they reduced my bill to $45 as long as I paid it in 15 days. I called Uhaul and the hold times were over an hour so I ended up paying it myself. Since August I have been getting the runaround, and have spoken to at least 7 different people before even being transferred to an actual Tolls Dept within Uhaul. Why was I not transferred there first? In the end they were able to show me that they received 2 toll bills and paid them but they could not explain why I still had to pay $45. In my experience, Uhaul is not a smooth-running business, they do not know how to assist customers right the first time, they provide wrong information all while the customer is on long hold times only to end up speaking to the wrong person! I will be sure NOT to use them ever again! They only got 1 star because I needed to pick one in order to post this review, but really they do not deserve ANY stars. VERY incompetent! read more

Fast. Convenient. Safe. Using this place between moves. Nick is a great guy to get fast answers from!

Never fails the level of disrespect. I am usually not one to make a big deal however... I do use this store location quite frequently and feel now is the time to speak up. Not one time I go in and the Manager (Dylan Earls) is polite. He is condescending and EXTEMELY RUDE. Today my puppy managed to follow me inside the U-Haul building, and relieve himself on a box. Mr. Earls screamed and decided to charge me $30. I understand this was unprofessional on my end, however the way the Dylan decided to handle the situation was too much this time. I did not mind paying $30 for a mistake I made, but again the level of disrespect continued and I'm afraid I'm going to skip out on using U-Haul any longer. Respectfully, Used to be a 'Weekly U-Haul Customer'. Oscar Chavez read more

Alicia the manager needs training in proper customer service. This was by far the worst experience I've ever had with uhaul. The manager was extremely rude. I called to see if I could change my reservation, so I could drop it off at another U-Haul location. The person I was on the phone with Max, was very helpful and polite. however I could hear Alicia yelling in the background " don't do it" and " I will make sure he gets charged" in what seemed to be a threatening manner. Not to mention they refused to give me the exact amount I would be charged if I left the trailer at another location. I had plans to rent more stuff, but I absolutely refuse to use this location ever again. zero stars. read more

These guys are great! robert max and ky. super helpful and friendly. i've rented from them many many times.

Horrible service, horrible communication, horrible attitude both in person and over the phone, Alicia the store manager is by far the most unprofessional and rude person I've dealt with at "ANY" establishment, if I could give a 0 star review I would, customers please beware and search other options prior to this location Alicia (760) 429 8130 read more

The absolute worse experience ever for trying to get a hitch installed. I got the quote really fast and then was told a part was at another U haul and they would have it sent to them. One month later I did not hear anything from them. You can not call them directly because they don't pick up their phone- you get put on hold for 1/2 hour and then it is answered by a call center somewhere else. read more