I made a reservation 2 weeks before my out-of-state move. When I made the reservation, the lady over the phone told me someone would call me the next day to schedule my truck pick up. I waited, no call. I called back a few days later, and man over the phone told me that they generally call to schedule a pick-up 3-4 days before the move. I waited, no call. I called two or three days before my move, and the man over the phone told me that they generally call to schedule the pick up THE EVENING BEFORE THE DAY OF THE MOVE! Fine. I waited. No call. Well, on the DAY of my move, I called their main office and was told to go to this location to pick up my truck. I got there at 10:00 am, and they told me they had no truck available!!! I am moving across the country, and I don't have a truck to load my stuff into on the day of my move!
Edit: At noon I called them and they said that the truck was still unavailable, and that they would check again and call me within 5 mins. I didn't get a call. My boyfriend and I showed up in person at 1:30, and Jason, the General Manager, managed to put us in a different truck. His customer service was fantastic, but no one else at the location helped us on our previous visits at all. In fact, the woman I spoke to in person earlier that morning had informed us our truck wasn't available and there were no others available. I added 1 star to my review because of what Jason did for us that really saved the day. So thank you Jason, we appreciate it. My overall is still low because the other people at this location were not helpful, nor was the regional scheduler, and it added much more stress and chasing this company down than I would have liked on moving day. read more