BBB complaint has been filed on the violating of a legal contract between myself and previous manager for me to take over the unit for a cost of $100 plus monthly fees after that violation fraud on three separate occasions on my credit card chronic lying and harassment on this unit while lying about removing contact information where I was continually harassed and continued to be so where my credit card has been misappropriated by this particular staff member who has been repeatedly rude and where customer service has already verified that the credit card charge did originate from this location and where there are ample notes to stop harassing me especially where this location is in violation to an arrangement I had with the previous manager where it should have been 1500 plus 100 were they are now over $4,000 of coercive financial abuse and harassment against me on a unit that's not even mine where they repeatedly lied about the unit information being removed and separated when they put it on and only they could have put it on so only they could have removed it and they did not so here they violated illegal binding Arrangement between myself and the previous manager and then coercively held my Mastercard and myself Hostage to auction threats when they created the mess by violating the arrangement between me and the previous manager so this location violated a previous arrangement with the previous manager and then created thousands of dollars of arrears on their own violation to illegally binding arrangement where they continue to hold my things hostage and threats with auctioning which they don't have my consent to use my credit card or sell my private property that is in somebody else's unit that should have already been put over to my name under the other Arrangement but instead they hold me financially and coercively hostage because the male manager didn't want to hear about the previous Arrangement and therefore he made a decision to act illegally from that moment on where they were just generating costs on a matter that was already decided that I would take over by the previous manager if the arrears got that high again this location is extremely unethical and unprofessional and illegal and coercive and unprofessional and if they sell the stuff that unit they will be directly committing a crime against me where they already violated the previous verbal arrangement with the previous owner who had more information about why the situation was occurring and where it wasn't it was her idea for me to take it over in the way that she suggested and I had agreed that the if it happens again I will take it over and this male manager and this female staff member have acted coercively and harassing and abusive and fraudulently and have denied that arrangement to generate thousands of dollars of arrears The lying alone is disgraceful but the lies eventually catch up with them especially with the screenshots, so here we have people who deliberately violated their previous Arrangement but don't have any problem charging my credit card and holding me hostage by harassing me causing immeasurable distress and work on me as a person with disabilities so it's quite clear that they have a method of coercive harassment and threats when they are the ones that are in violation to legal contracts and offers that were accepted by me. The fact that I have paid several thousands instead of the $100 that I was supposed to pay to get the unit put into my name and moved and downsized is another act of fraud committed by this unethical location None of this would have happened had Kim still been the manager and that's a huge part of the problem read more

This is my second or third time renting from Uhaul on Windmill Road and each time my experience has been stellar. The staff is courteous and professional and they seem engaged and interested in me as the customer. When there was a momentary thought that something might be wrong the service person was immediately alert and attentive, and then very relieved that there was no issue. The trailer hitch parts are very competitively priced. I did my own installation so don't know about installation costs, but I did get the wiring supplied and installed and at $80 and 20 minutes from the time I walked in the door it seemed super reasonable to me. I rented a 5x8 enclosed trailer to drive to Quebec for a one-way dropoff in Lachine. The trailer was in great shape, dropoff was as easy as can be. No fuss, no confusion, easy and clear customer instructions, etc. Don't pay any attention to the few horror stories that people like to tell. Uhaul is an A+ and trustworthy business. read more

U-Haul - Self Storage Near Me - Dartmouth, Nova Scotia

I had the most horrific experience in the 46 years period during which I have rented cars/truck/trailer. FYI, I am a senior citizen and here are the reasons: 1. I rented a cargo van on a location near my home, but after one hour I received an email stating that the van would be available at a location 12 km away from my home. Note that I had to pay 59 cents +HST (therefore, nearly 69 cents per km) for those extra km (twice, back and forth!) 2. I used the express-check-in through U-Haul website, so that I would not have to waste any time when picking up the van. When I got to the location, after waiting for 8 minutes in the lineup, I had to provide all the information that I provided online (when express-checking in) to the attendant. 3. I returned the van in exactly 1.5 hr back to the location. Again, after waiting in the lineup, this time for 5 minutes, while the attendant was bringing my information on her screen, she received a message that there is an issue with the rental!!! She went outside and after 5 minutes she came back, and stated that if I had actually kept the van for 2 weeks! I stated that I had borrowed the van 1.5 hrs before. She went to discuss it with her supervisor. After waiting for 5 minutes, I saw the attendant who had checked me in. I asked her if should resolve the issue, since she would remember that I was there 1.5 before that time. She brought the information up on her screen and at that point, a rude lady (seemingly, a supervisor) appeared and asked for me name. I told her all my information was on the screen (of course with a totally frustrated voice and somewhat laud!). I asked that rude attendant why she asked the same information that was on the screen, and why they were wasting my time. She responded that there was a glitch with their computer system, which had to be resolved. She told me that I could leave, as the receipt would be sent to me by email. I insisted that given the facts, their incompetent system, etc, I wanted to know the exact cost of my rental. I had to wait for her for another 5 minutes for that simple info. As you could appreciate, the whole event was nothing but a frustrating and unnecessary waste of time - NEVER AGAIN U-HAUL! THE MORAL OF THE STORY: If you have a choice (a) do not use U-Haul, whatsoever; I had rented trucks from Budget and Avis several times in past and never had any issues. This time, because there is a U-Haul rental location 2 km from my home, I made the MISTAKE! Moreover, this is not the first time I have had issues with U-Haul; (b) never use the Dartmouth location - again; NEVER EVER USE THE DARMOUTH U-HAUL location. read more

I'm a Professional Organizer so I do a lot of move management and downsizing for seniors. I use UHaul on Windmill in Dartmouth to buy all my supplies such as moving labels, packing tape, cardboard boxes, etc. The staff is outstanding! Stellar employees, very pleasant, professional and kind. I love going in there because I just know I'm going to be pleased with my experience. read more

I arrived at the allotted time to get my new trailer hitch installed. I had checked the " I will wait at site" box on the prepaid process but there was nowhere for me to wait so after twenty minutes outside in the Canadian cold I was finally given a spot in their lunchroom. Their manager came and chatted with me to let me understand the communication mixup and her frustration at still being in the midst of renovations. worked out well in the end and I appreciated the extra help. read more

Had my uhaul booked in advance for 2 months and 2 days before my move they switched my uhaul to a 15 foot truck which I cannot drive down the narrow street I'm moving to. Did not even notify me of the change, just happened to notice when I logged on to my reservation. forced me to cancel last minute 2 days before I move . I would not rent from here again read more

My fiance and I reserved a 20ft truck online for November 1st we got a call within 25 minutes confirming are reservation we went to pick it up and were in and out in 15 minutes the truck was very Clean and customer service was great read more

I booked an appointment to install a hitch over the phone. When I arrived at my appointment time on the weekend I was told they didn't do hitch installations in those days. They blamed it on a call centre in Arizona booking their appointments for them. I moved my entire day and weekend around for this and drove 35 minutes to the appointment. Totally unacceptable and I have read that it has been going on for months and they haven't fixed it! read more

I've been here a few times to rent a truck and they are always friendly and helpful. The service counter and yard workers are always great

On 1 Aug I reserved a truck with U-Haul. That same day I received two emails, each one confirming my reservation. The first subject line read "Your Order is Confirmed" and the other read "U-Haul Reservation Confirmation". On 20 August I received a phone call from an individual who neglected to identify himself - he simply asked if I reserved a truck. I thought it was the wrong number and finally he told me he was calling from U-Haul. I told him I do have a reservation. He matter-of-factly advised me that they do not have a truck available on 31 August and the next date they can offer is 3 September. My move date is not flexible which is the reason I booked one month in advance. I reminded him that I have a reservation confirmation made three weeks ago. He told me that I do not, nor have I ever, actually had a confirmation, and he was calling me with "confirmation that nothing is available". Despite the TWO email confirmations. He kindly offered to cancel my reservation at no charge to me (this just moments after telling me I never actually had a reservation). Had I been told that U-Haul may not be able to manage their resources effectively despite my advance notice, I would have made alternate arrangements. However, with only 1.5 weeks before what I'm told is one of the busiest truck rental days of the year, I simply could not find another truck to rent. As a result I was forced to hire a moving company which is far more expensive than a truck rental. There is nothing in the body of either email that indicated that my confirmation is not actually confirmed. These guys are the WORST and because of this I'll never rent a U-Haul again. read more

Worst customer service experience ever! Ordered and pre-paid to get a trailer hitch installed on my car well over a month ago. Original appointment cancelled because a part wasn't available. Didn't hear anything for a month. Tried calling several times and could not get through. Sent emails with the only response being "call us". Finally got through and was told I was booked in August 30th and the part was there. A week later tried calling several times again to ask what time the appointment was for. Could not get through. Sent an email. Got the same "call us" response. Yesterday called, waited 20 minutes, got through to someone who was in the United States that confirmed the appointment time. Went in today and was told there were no mechanics on the weekend and the part wasn't available anyway. Waste of countless minutes on the phone, an hour trip there and back and complete misinformation given. DONE! Uhaul- you will never get my business again. read more