I telephoned to get into this business, and the surly voice on the other end allowed as to how he'd show up to let me in and register me.( I was storing a small travel trailer.) He finally showed up from his other job and took his sweet time registering me. Over the year and a half I had it stored there, they took payment regularly from my credit card, but I got the same crappy attitude when I updated my address over the phone.
They sent me an email telling me they were going to expand the lot, and a release form holding them blameless for any damages to my trailer, with a weak assurance that they would be careful. I told the owner by telephone that if he could move it, he had my permission, but he WOULD indeed be responsible for any damage. He sulkily told me that he was perfectly capable of moving a trailer, but he couldn't answer for damage. I told him that that was what small claims court was FOR.
When I showed up to get the trailer six months later, it was parked crookedly on mud, so it was hell to hook up, and someone had stolen the wooden top from the propane tank cover, which I found smashed in a puddle nearby.
I had to call the operator again to come and sign off on the lease and give me my damage deposit back. He showed up in less than five minutes, probably because he had a bunch of cash spread out on a desk. Then he told me he did all his refunds by cheque, and couldn't simply pay me from his pile.
The cheque arrived three months later. The lot rent was more than the lot I found in the Toronto area.
His reviews must be written by family and friends. If you don't mind someone who does this in his spare time, gives you attitude at every turn, overcharges, and permits minor vandalism to your property, rush on over to Bay Self Storage. read more
