It was difficult trying to find the main entrance to this location at 1400 S Mint St, Charlotte, NC…read more28203. The phone number I had for Penske wasn't the one for the actual location. You have to call the actual hardware store itself. I had to ask an employee at a neighboring company where the entrance was, and that's how I found out. Upon arrival, it took about 10 minutes for a Penske associate to come and assist me after being paged. Next, I was told that the truck I had reserved wasn't available, even though two were sitting outside. I was told I'd have to get a larger truck at no additional cost to me. I did not want that. I wanted the truck I reserved. It was then that I found out that, though my reservation was for that day, the other person who had reserved the same-size truck wasn't due to pick up her truck until three days later. The associate called and asked if the renter for the Monday reservation would be okay with a larger truck, so I could get the truck I reserved, but she refused. I was told they didn't have my truck available. Then magically, the truck showed up after I pointed out that there were two of the same-sized trucks outside that I had reserved. Apparently, one of their staff members did not inventory one of the trucks into the system after it was returned. So, I wound up getting the truck I reserved. The entire process took close to 40 minutes. I was frustrated, and no compensation was offered for my troubles. This wasn't impressive, given it was my first time renting from Penske. The associate seemed incompetent and disorganized, to say the least. It was a horrible experience. The truck didn't seem stable while I was driving, but it got me to my destination safely. I don't blame Penske for the issue; I blame only this particular location. My advice? RUN!!!

First time renting w Penske we had a one way rental to NC & the KOP store was extremely helpful -…read moretruck was new & clean!!! Will definitely use in the future!

Kim was great and the services. The check procedures were quick and easy. Kim was friendly and…read moreprofessional.

I wish I could give no stars! this place is absolutely the worst storage place in America!! the…read morerates go up without notice, the staff are some of the rudest people I've ever met in my life and they tell you that you get 24hour access and charge you for it only for that to be a lie and don't bother asking why it's not granted because you will get some bullshit answe. don't waste your time and money on this place!! totally not worth it!

Chris at Extra Space Storage in Charlotte was very flexible and responsive to our needs and helped…read moreus get to a very acceptable solution. Thank you!

Other reviews indicate: the rate rise is significant -…read moreagreed; the place is pristine - that's only the inside of the bldg. Outside, this stuff has been in the parking lot we use to access our 10x10 space for mos & even yrs. Multiple piles of plastic cigarette filters scattered throughout, plastic bags tossed, food containers cups & bottles... no responsibility shown whatsoever for upkeep, it's embarrassingly awful every time we pull up.

I moved into town and needed a storage facility ASAP. This one had great reviews so I called and a…read morevery patient person walked me through every step on the phone. I was able to use the space immediately, even if I couldn't get there until after hours. They emailed and texted me the info and code as soon as I paid online. The space was prepped for me and a lock was there waiting in the storage space. Flawless transition. Thank you very much, Public Storage.

Could not use the unit due to roof leak. Had to wait two weeks for ceiling repair. Charged for…read morepadlock not delivered. Metal clip needed to use door lock never delivered. Gate inoperable on three occasions. No refund. Canceled unit May 10, 2025 and received email confirmation. Got a past due notice with late fees for the month of June and paid $160 since they threatened collection. Spoke with a representative and she could not explain why the unit was not canceled Got a notice today notifying me of July charges. The scam never ends. Try contacting a real person, ha! You have to wait for them to contact you. Stay away from them.

This is my 3rd time using Citywide movers. Their professionalism and experience was amazing…read moreespecially when you are moving from out of state. When I tell you I was stressed out I called Rod and he gave me an estimate and made me feel at ease with my moving experience. From the time they packed my home up until they dropped it off to my new home. I would highly recommend his company to all my family and friends also my coworkers due to a hassle free move and no stress from start to finish. His guys was great ! They went above and beyond ! Thanks again Citywide for wonderful experience.

I've had 8 moves over the past 35 yrs and I've never had a company be so rough and disrespectful…read morewith furniture. Items that have been kept in pristine condition now have scratches, gouges, chips and even the stairs were chunked up (two of the railing post corners were ruined). Add to that the bed literally fell apart the first night. I am attaching just SOME of the damage done but just know they made the move miserable and you'd be best picking another company.

I had a such a fantastic experience renting a unit at All Season Storage Center in Monroe, NC…read more Scott , the owner, was incredibly welcoming and went above and beyond to help me figure out exactly what size unit I needed. The property is well-lit, clean, and the gated access gave me total peace of mind. Highly recommend! Thank you for such a wonderful experience and I will recommend you all the time! If you also need a rental truck, it's easy, affordable and effortless to rent, just call ahead of time. CynthiaB

We booked movers for a time sensitive situation who ultimately took a deposit then cancelled. Our…read moreonly option was to rent a U-Haul and do it ourselves. When we showed up to pick up the truck, Curtis Martin made it a great experience. Kudos for the great customer service! Much needed on such an emotional day for my family.

Daniel was extremely courteous, professional, and helpful when I needed my daughter's car towed…read more He showed up when he said he would and took great care with the car during the loading/unloading process at the dealership. I would highly recommend Faulk's Towing and Daniel for a tow when in need!! Mike M.

Faulks a very reliable towing service and you know you can depend on them to keep you safe and get…read moreyour vehicle where it needs to go