Don't rent trucks for your move from UHaul, seriously. We had a guaranteed and confirmed reservation to pick up a 14 foot truck from this location. I had three guys I was paying to help. We were supposed to pick up the truck at 10:00am Sat Jan 9th, 2010. I arrived there to find out that our rental location had been changed to Dripping Springs, yet no one had informed us. At first the guy acted like he knew nothing about our reservation, then he magically found it had been moved and that 'the computer says that [the move] was confirmed'.
I did end up driving out there to pick up the truck- what option was I left with? We started late, they cost me money and time.
I've tried multiple times since to get them to stay true to the guarantee they emailed to me saying if anything changed (location or time) they would pay $50. I've spent enough time on the phone, I'm not able to get anyone who will stand up to that guarantee, I just get passed around on the phone and told that 'The Computer' says the change had been confirmed so they're not responsible for paying.
San Antonio UHaul people say it was Austin UHaul people's fault and vice-versa, and now they don't even call me back...
Terrible company. Terrible service. Phony guarantee. Useless. read more