One of the most frustrating things about transportation services in Portland is how many of these…read morecompanies operate in ways that feel exploitative. Instead of supporting the community, they create financial barriers that make it harder for people to access the services they advertise. My worst experience has been with Zipcar. I registered and paid the $25 application fee, but I was denied without any explanation. I never received a proper email response, and when I contacted customer service, they avoided my questions and failed to provide any clear answers. It feels unfair for a company to collect fees without delivering transparency or accountability. Practices like this don't help people--they harm them financially and prevent them from using the service as intended. I strongly believe that companies operating this way should be held accountable, because instead of providing solutions, they are contributing to financial strain and making life more difficult for the very people they claim to serve.

Charged me $300 dollars to tow a car that had mechanical problems and bead battery... don't sign up…read moreunless you want to be left stranded with no car!

Much easier to use and more affordable service than Turo. It is super easy to use because you can…read morereserve and unlock a car within 15 minutes without interacting with the owner. Sometimes I do meet owners though, especially during drop off because they're waiting to use their car when I get back; the couple times this has happened it has been a friendly experience with them asking me if there's anything they can provide in the car that would have been useful on my trip. I have had a couple bad experiences. One time I tried to rent a Tesla Model 3, but it turned out the owner was driving it and hadn't blocked out the time on the app. So Getaround automatically assigned me a similar price vehicle nearby. I wanted to drive an electric car, but they assigned me a gas powered BMW M3. While a great car, it wasn't what I was looking for. So I cancelled the trip and they refunded me the full amount. I have had to call customer service five times in a decade of using this service, and they've always be stellar.

Best system out there, I rented vehicles and then hosted my Cars. Getaround customer service is…read morevery good their Communication is solid.

The guy that helped us was the best & so patient! I feel horrible I can't remember his name but he…read moretruly made the experience so lovely which I can't say I would've expected with a rental car. The whole staff seemed great. Would definitely recommend this location.

This location is the best! The employees here are consistently across the board, friendly and…read morehelpful. I even got upgraded from an economy car to a hybrid brand new minivan. It was fun to try this vehicle out and it had a great gas mileage. I ended up having to use the car for a few extra days and the process was so simple because every day they would send me a text message asking me if I wanted to modify my rental. It instantly calculated my new charges and I was set and I didn't have to worry about constantly changing the date of my return . It's nice to go to a place of business, where they actually want your business and you look forward to seeing them because they're so kind!

They charged me $550 for a flat tire on one of their Jeeps…read more I did not notice the tire as low when I began the rental. It became flat on my return home. They have no insurance coverage for car problems arising when there is no accident. Their terms of use prevent you from fixing the car on your own without getting their consent. I do not recommend them because they are renting out jeeps with leaky tires that customers end up paying for.

The worst experience I have ever had, they charged me $12 for the service and in a few days I…read morereceived two tickets for $125 because I am responsible for what happens up to 48 hours after using the vehicle, I do not recommend this service at all. It's the worst thing in Washington DC. La peor experiencia que he tenido, me cobraron 12$ por el servicio y a los días me llegaron dos tickets por 125$ porque soy responsable de lo que pase hasta 48 horas después de usar el vehículo, no les recomiendo en absoluto este servicio. Es lo peor que hay en Washington DC

Very courteous and made the process very easy.Thought I would have to rent for four days due to New…read moreYears Day, but they didn't charge me for the holiday to my surprise. Good folks!!

I've visited this location for several rentals in the last 5 years; the staff has always been…read morecourteous, helpful and honestly friendly. I suspect the employees actually enjoy their jobs. I know this is a high-volume location, so they are VERY busy so I'm impressed they are still able to be patient and helpful. Good job and thank you Enterprise!

I had an excellent experience with Avis at PDX Airport, thanks to Kiran. She was extremely…read moreprofessional, courteous, and accommodating throughout the entire process. From check-in to vehicle pickup, everything was smooth and efficient. Kudos to Kiran!

Getting the car from here was very easy. We were able to bypass the counter and head straight to…read morethe spot our rental was in. They need to do better cleaning the interior though. Just at a glance, we found food and receipts left over from the previous passengers. Returning the car here was a pain though. We followed the markings and signs to return the car, and were waiting for someone to come check us in. An employee yelled at us saying we were not supposed to be in that lane/aisle, even though it was open, not coned off, and there was no one directing the returning cars. Then, we were directed to drive up and out, and back into an empty spot in front of the previous aisle. Still, no one to check in the cars. I guess it's just normal for people here to get out, leave the keys and walk to the terminal. We aren't quite as trusting, and would like the confirmation that we had indeed returned the vehicle.