Worst Moving Experience Ever. Avoid U & I Moving! Scott and Karla are not to be trusted!
I contacted Scott and Karla approximately 3 years ago to pack my home, place all items in storage and then move to a new home. I have an extensive art collection including ceramics and had paid Scott and Karla a significant amount of money to have these fragile items professional packed in wooden crates. I was assured that they had extensive experience in packing art work. The items were removed separately from the house and taken to their warehouse where I was told they would be professional packed. I was also told that all items would be wrapped and stored in a climate controlled environment as well as being told that they only use their own employees and never hire "temporary" help.
After the items were in storage for 3 years, U & I then moved my items to my house across the country. Upon receipt of the items, it became clear that the art was never packed professionally in wooden crates, instead much of it was packed with paper in cardboard boxes and the paintings that were supposed to be crated were placed in between mattresses. Many of the art pieces were broken beyond repair and several of the paintings had rips in the canvases where it was clear they were dragged across the floor. Much of the furniture was dirty and there was mold growing on several pieces-it was clear that the furniture was not kept in a climate controlled facility.
In addition, Scott did not bring his own employees to move and unpacked as he had promised; instead he hired local help that he had never worked with. Even though he was supposed to oversee the move and the unpacking, after the initial several hours of the move, Scott left the site and did not return until late the following day. The person that Scott left to supervise the move spent most of his time sleeping in the truck. In addition, Scott charged me for 2 full moving vans even though the second truck was only half loaded and a much smaller (and cheaper) truck could have been used. It turned out that Scott had another job in AZ and he needed the second trailer.
When Scott returned to the move, I showed him the damage and confronted him regarding the lack of appropriate packing and crating. He initially denied that I had paid for crating until I showed him the original invoice. He then assured me that he would appropriately reimburse for the damaged art. I quickly learned that Scott has no problem lying, whether to you in person, in emails or on the phone.
In addition, while the items were in storage, I had taken out an insurance policy with U & I for additional protection at the cost of $327/month. It turns out that they never took out the additional policy - a fact that I had learned when I filed my claim.
Obviously, I am attempting to recover the costs of the damages to my art work, furniture, and other items. Two months ago, Scott had assured me that he was in active discussions and negotiations with his insurance company, and I was assured of payment for a mutually agreed upon amount. I was told several times that the "check was in the mail". When the money never arrived, I called the insurance company directly, and was told that there had never been any discussions with Scott on payment. I am now in the process of filing a lawsuit against U & I for negligence and damage to my property.
You have many choices in northern WI - please go elsewhere and avoid U & I. There are several very negative reviews where others have had similar issues. Please do not ignore these reviews - I truly wish that I had listened to them. read more